Pick-up location | Hamilton |
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Car types | Compact, Compact SUV, Economy, Full-size, Intermediate, Intermediate SUV, Luxury, Premium, Standard, Standard SUV, Supplier choice |
Rental locations | 2 |
Popular agencies | Enterprise |
Economy | $52/day |
Compact | $52/day |
Intermediate | $53/day |
Standard | $55/day |
Full-size | $56/day |
Premium | $68/day |
Luxury | $84/day |
Supplier choice | $55/day |
Compact SUV | $59/day |
Intermediate SUV | $63/day |
Standard SUV | $78/day |
Hertz
4.0
Okay
30 reviewsCleanliness
2.0
Comfort
4.0
Pick-up/Drop-off
4.0
Value for money
2.0
5 locations in Hamilton
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Reviews
4.0 Okay
Feb 2021
Cons:
The car was dirty (inside and out), the gas tank was empty, there was no windshield washer fluid. We upgraded to a mid-size car and they gave us a 3 door car?! The car was not there on time, so we had to wait. The man dropping the car off was not wearing a mask. I asked for a receipt multiple times and never received one. The facility had not shoveled and we had to drop the car off in an ice skating rink! I would not rent from here again.5.6 Okay
Sep 2019
Pros:
The reservation shouldn’t have gone through because the pick up time I requested was when the office closed. So I paid for an extra day without using the car at all.Cons:
Making it clear that the office closed at 7pm2.0 Mediocre
Aug 2019
Pros:
NothingCons:
Everything6.4 Good
Aug 2019
Pros:
Good car (Kia) with full tank. Easy dropoff on SundayCons:
Location is a bit far but cost was not low. Car was not cleaned outside/inside. Thin staff - had to wait a bit for my turn.10.0 Excellent
May 2019
Pros:
Friendly staff, easy pick up and drop off.Cons:
Nothing2.0 Mediocre
Oct 2018
Cons:
The air bag was not functioning in the car that I rented. (The air bag light was glowing and, according to the manual, this means the air bag was not functioning.) When I called Hertz (having already driven a few miles), I was told I must rent a different car at a location 44 miles away (through Philadelphia traffic), since the 1st location was about to close. Two hours later as I drove the 2nd car away from the 2nd location, I realized the air bag light was on in THIS car too. This was actually a good thing, because when I returned I realized that the Hertz employee had not actually given me the key -- he had merely turned the ignition on. Since my wife and I had to drive home (44 miles again) in order to return my own car before beginning our trip, about 3 and a half hours passed between when we were supposed to leave on our trip and when we were actually able to leave. We had wanted to get a few hours of driving in that evening, since we had 700 miles to travel and didn't want to do it all in one day. But by now it was 9:00, we were exhausted, and we decided to wait until the next morning before starting our trip. This meant that -- rather than having time to visit with my family the next evening -- we spent the entire day driving and arrived at our destination late in the evening. When I had asked the man at the rental office for a discount, he told me I should call Customer Service. When I called Customer Service today and explained everything, they told me they could not give me a refund or even a discount because the car had been "prepaid." "You have already driven the car," the woman told me. "How can I give you a refund?"Enterprise
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
5 locations in Hamilton
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Reviews
10.0 Excellent
Jul 2019
Pros:
The managerCons:
All perfect the manager Dino was wonderful10.0 Excellent
Sep 2018
Pros:
Staff was extremely courteous. It was a pleasure patronizing this place and I would do it again without hesitation.10.0 Excellent
May 2017
Pros:
Pleasant people, all around! The car was good, and affordable.Cons:
none10.0 Excellent
Mar 2017
Pros:
I arrived timely, and only needed to wait minutes for my car. The car was clean, comfortable, and the when the person helping me offered the gas at a below market rate, I took it. I arrived before the stated opening time the next a.m. and they were already open and assisting other. Quick & immediate lift to the train station as previously requested. Would definitely recommend them!7.2 Good
Feb 2017
Pros:
Manager very helpfulCons:
Van needed to be washed9.6 Excellent
Jan 2017
Pros:
Clean brand new F150. Pick up and drop off was quick and efficient. Overall I would do it again.Cons:
Had to rent in New Jersey 6.875% Sales Tax. :(Most popular agency | Enterprise |
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Most popular car type | Economy |
Average price | $87/day |
Good deal | $73/day |