1.9 HorribleSep 25 2021
Atrocious customer service. The man working at the rental location when we went to drop off was so rude and had no consideration for our time. After another customer and I paged him several times on the phone left at the desk, I walked to the back and found him vacuuming out a car. When I tried to get his attention, he glanced up at me, waved his hand dismissively, and then proceeded to vacuum for another 5 or so minutes while I continued to try to get his attention. Eventually I walked over closer and practically yelled into the car to get him to stop the vacuum, which he still did not - he yelled back that he would be inside in a little bit and that I should have paged him. I let him know we were trying to make it to the airport in time… he still did not turn off the vacuum. Eventually I went inside again to see if there was a key drop - there was not. He finally huffed back into the office, obviously inconvenienced by the two customers who now had been waiting 10-15 minutes, and he didn’t speak to either of us, just took the other man’s keys and ran out to inspect the car. No acknowledgement or words to either of us. I set my keys on the counter and left in an Uber. Truly unbelievably rude
1.9 HorribleAug 13 2021
I got to Portland and Budget told me that my reserved car had been cancelled. I had to pay $350 more to get a car totalling $949 for 4 days. They had me stuck. The car was filthy.
3.9 MediocreJul 17 2021
The only reason this even gets a mediocre review is because the staff was nice and competent. I booked online, and when I marked that I'm 24, the price went up significantly. I knew there was a young driver fee, so I expected this. But when I picked up the vehicle, I was hit with an actual young driver fee of about $400 for a six day trip because I was underage. The return was easy, but my receipt said something completely different than what my credit card was charged. Then it dropped off my statement while still counting against my line of credit, so I can't pay it and also still have no idea how much I was actually charged. I'm very confused and glad I'll never have to rent again as an underage driver because this was terrible.
9.6 ExcellentDec 31 2019
There was no owners manual in the car, for information on operation of the different modes of four wheel drive. There was not a snow brush or even an ice scraper. We got the four wheel drive vehicle specifically to go to the Mt. Hood/Government Camp area.
10.0 ExcellentSep 5 2018
Amazing priceThe van was very comfortable, room for 17 people and great on gas.I call budget before booking on Kayak for pricing. They 1st told me that they don’t book these kind of vans one way. I told them that I’m seeing it online that they do. They put me on hold and came back with a one day one way price of $380. I told the guy that thru Kayak I can rent it for $69 per day. He told me that “ then I suggest you rent it thru Kayak”. What customer service!!!!
10.0 ExcellentOct 1 2017
Service is great. Always a great car. Never have any problems with service cars or payment.
10.0 ExcellentSep 6 2017
Pleasant service, even during the Eclipse rushI was very happy with the rental. We reserved a bit late for the August 2017 crush, and this was the only location in the Portland OR area that still had cars. Nonetheless, we had extremely pleasant service and timely pickup. Couldn't have been happier.
10.0 ExcellentSep 2 2017
Went the extra mile when demand was highI rented during the 2017 eclipse week in Portland when demand for cars was exceptionally high. They put a special representative in the lot to expedite the rental when I came in and they upgraded me at no cost to a Prius. Could not have been better.
9.6 ExcellentJul 29 2017
Easy check-in & check-out. Car was clean but the windshield needed a little extra work (summer time bug juice).Need an online database with all the different car manuals, sometimes just to tune the radio.
8.4 ExcellentJul 11 2017
Pick upWhere we ended up getting car it was an excellent experience Where we dropped off the car it was an excellent experienceWe booked a rental st PDX but when we arrived at Budget pick up at airport was told this wasn't the location and had to get taxi to the correct location away from airport. The clerk told us that this is happening more often cause to get cheapest rate Kayak redirected pick up to cheaper location away from airport.