Pros: Dropoff was quick and easy. The customer service was also so great to give us the full tank of gas for free since we were already paying a high fee for returning to a different location. That was beyond our expectation!
Cons: There is no parking spaces there and no clear signs for where you should park when you go to drop off your car.
Jan 18 2017
Enterprise Worked For Me!
Pros: Edgar and Taylor were both incredibly helpful. Eli too! Got an upgraded truck at a really great price due to not living within the 2 mile radius for pickup/dropoff. Rerouted me to a closer Enterprise to home. Loved the new truck so much, I brought it back a week later than planned. Called Enterprise and they approved it! Honestly, everything was awesome. I've been a Enterprise customer for over 25 years now and will remain a loyal customer. Suaya. Review on Cherry Truck Rental with Enterprise.
May 14 2017
Pros: Although didn't have the car per advertisement the car I received was good. The service people were amazing-was a pleasure dealing with them!
Cons: There were no negative issues.
Jun 9 2017
Pros: Excellent service
Jun 12 2017
Cons: Every the first class all the way
Jul 9 2017
Pros: The customer service was first class. Everyone was professional but relaxed which made the atmosphere and experience enjoyable. I returned the car with a quarter tank more and I was issued a credit just the thought of this gesture made me feel more like family then a customer. THANK YOU CERRITOS AUTO SQUARE FAMILY.
Aug 2 2017
Pros: Awesome drop off guy attendant. I wanted to hire him for my company.
Cons: I made my reservations to pick-up at 12pm but I was asked to wait for 30 minutes just to get my turn to get to the the counter, then another 45 minutes to get into the car. Finally I was able to get out of the car rental lot at 2pm very frustrated. The drop off attendant made up for all the short comings of the rental company. Without this guy which I failed to get his name (black american) I will never return to rent a car at Enterprise Cerritos Auto Square
Nov 29 2016
Excellent customer service
Pros: I was in and out within minutes. The guys there have great customer service. They dress very nice and professional nowadays that's a very nice touch.
Jan 30 2017
Rental from Laguna Beach rather than Cypress
Pros: I liked the ease of picking up the car closer than where I had originally booked the rental. The Laguna Beach Enterprise agent was able to cancel the original booking and provide a car where I was staying.
Cons: With the booking from Kayak I added insurance and while the original booking was cancelled, the charge for insurance has now showed up on my credit card. I will have to dispute this but just got back today. I hope this process will be easy.
Cancelled order because they tried to give a lesser class vehicle.
Cons: They did a bait and switch move. Defined the class of car we rented to a lower class vehicle that was way too small for our needs. We cancelled the order.
Nov 7 2016
Pros: I did not get the rate I was told when I booked car online. When I arrived, they said they didn't have enough cars and third party (kayak) was overlooking. I had to pay extra for an upgraded of what they had available. The car was old and smelled bad!
Cons: Selection was little.
Feb 27 2017
Pros: The price was great. Customer service was excellent.
Apr 7 2017
Good place to get a car but they don't have a ton of cars if you are late
Pros: The service and the counterperson. He explained how it was difficult to stock cars all of the time. I did not need my car the first day and he was explaining to me how that can be a challenge to get a car
Cons: That they didn't have a ton of cars
May 24 2017
Pros: We rented a van for a trip to see our son graduate. It was great.
Our only problem was we got a flat tire in the middle of the desert. Called Hertz and they found a tire for us in the next town. Got there on the spare tire and had to buy a new tire for the van. When we returned the van, the cost of the tire was deducted from our bill. While the cost of the van was more than other rentals, I will definitely rent from Hertz again.
Cons: I was given wrong information when I called the budget hotline or customer service line. I was told I can use a debit card because I am over 25 and didn't need a credit card. When I got there first of all they had no cars at all... this was before I knew I could not use my debit card. They said they had 2 cars left.... a pathfinder and jeep compass. The people next to me just rented the pathfinder and then was informed the compass was not even on the lot. The lady was super rude!!!!! I rented a small size car and asked her since there are none here can you call another rental place to see if they have any. Was told it is to close to closing time. The overall experience was AWFUL!!!!!!!! the customer service was HORRIBLE!!!!!!!!!!!!!! I did not leave with a car. I told the lady I have no problem getting a credit card..... again left without a car!!! It was overall a HORRIBLE experience..... I do not take this out on Budget in general but the place that is renting your cars..... needs to be checked out!!!!!
20 travelers who rented a car in Hawaiian Gardens gave the car agency they used an average rating of 7.8