1.9 HorribleAug 8 2021
I made a reservation for 4 days here using kayak (late pick and late drop off). I later found out the trip would be delayed for a day and contacted the Hertz location about possibly picking up the van in the morning rather than the day before, but I also wanted to confirm if I can get a lower price for it. The man on the phone confirmed I would be able to pick up the van in the morning and have a lower rate (and to call the office the day before in order to confirm a better time). I asked him to please have this changed for me and If he can have the reservation set to 11 am (as discussed over the phone). Keep in mind I made this reservation change 2 weeks before the day of the trip. Fast forward to the day before and I tried calling in the afternoon about my reservation. No luck, no one was picking up the phone. I tried call throughout the day hoping to reach someone and kept getting the machine. By the time 6pm came, I was sent straight to voice mail (place closed). I made a total of 45 calls and was not called back. I checked the reservation online and found the reservation set to 5pm (not 11am) at the same rate (not lower as promised). This was no good because I needed to leave before noon in order to make my trip. The day of the trip I tried calling almost all morning and was still not able to get a hold of anyone. I was calling from 8am to 11am with no luck. At this point, I canceld my reservation and made a last minute pickup at enterprise. I was fine with picking up the van the day I was originally booked, but why promise to change the reservation in the morning while insisting the price will also be lowered and not following through. I do not recommend this location and will stick with another provider if possible.
4.0 OkayApr 2 2021
My personal car got hit infront of my house as I slept. Went to my neighborhood Hertz after getting a deal on Kayak. Lastminute, they had just one car, a Toyota Camry. The car was very low to the ground. As I drove away, I heard a continual scrapping noise. Called back to the Hertz, telling them about the safety issue of the car, and wanted to exchange, but no Hertz location within a 20 mile radius of my home had a car to exchange. Drove to work and back once, but nothing more. Day 2 nothing available after calling 3 times, day 3 nothing available. Did not drive the car. Day 4, upon the advice of another Hertz location agent, told to call Hertz Roadside assistance. Maybe they could help me. Took most of the day to sit thru the automated system, and leave a message for a return call (thank goodness I wasn’t in a dangerous emergency) and finally got a call back several hours later. Roadside agent on phone was extremely helpful and understanding. She got a time for the rental car to be towed to LAX airport 30 miles away AND a Lyft driver to take me to LAX to exchange the car. Wow! AAA tow truck driver was supposed to arrive in just 45 minutes, but finally arrived almost 5 hours later at 9:20 pm !!! When the Camry got lifted up by the tow truck, you could see what I would call a “spoiler” on the bottom of the car, protecting the engine, dragging fully on the ground, barely holding on. I was right for not driving the car for several days, and the car should never of been rented to me. What a day, what an experience, I was done for the night! The given Lyft code said it was good till 6 pm the next day sp I went to bed. Next morning, I wake up, and the Lyft code I was given was suddenly expired and no longer on my phone... SO, I had to start the process ALL OVER AGAIN and call roadside assistance, suffer thru the extensive automated system that doesn’t understand the simple words NO and YES, wait to leave a message, wait a long time to recieve a callback. Wait wait wait, keeping my local Hertz office informed but they could never ever help me. Finally got a callback, roadside agent got me a Lyft, arriving in 3 minutes, got down to LAX, nice agent there, THEN the computers went down in the office. Ug. More waiting. Agent had me go out to the lot and select the car I wanted, and 98% of the cars were the same awful Toyota Camry’s. Chose a Chevy Cruze withlow bucket seats that felt like I was in high school. Driveable, but not ideal. When my insurance company finally kicked into action, got my personal far into a body shop, the mechanic hooked me up with an adult car at another rental car company nearby, for almost $30/day cheaper.The hospitality of the staff was great, but getting to the point of recieving hospitality was an AWFUL experience. The automated system at Hertz is near the worst. Like internet provider bad... the people are nice, even at the agency’s that I didn’t rent from. When I dropped off the Chevy Cruze, they were gonna charge me “added fee’s” for numerous reasons, but I wasn’t having it. Such a bad experience. So they dropped the fee’s. They could’ve done even better. I should of paid half for only getting half use with a deeadful experience.
2.0 MediocreMar 2 2021
They had no car for me for days. It was terrible. Absolutely terrible. I never will rent from Hertz again.
2.0 MediocreSep 24 2020
Car was not available. Hertz sent me to another location that was also out of cars. Employee told me hertz is bankrupt and usually doesn’t have enough cars for customers. Guaranteed rental means nothing. It is terrible not having a reserved rental car. Never again hertz. Not worth the risk. Even the employees hate hertz
2.0 MediocreSep 11 2020
Absolutely nothing!The car I reserved was not available. I took an Uber to the location only to find out that the car wasn’t available. I needed a minivan for a camping trip - the only cars they had were sedans. Empty-handed, I had no choice but to take an Uber back home.
10.0 ExcellentSep 26 2017
our agent is just fantastic, not only he rented out the car but also covered the insurance for any body damage
10.0 ExcellentAug 13 2017
Great vehicle ...Price was phenomenal... service good ... free upgrade !!
2.0 MediocreAug 13 2017
Extremely bad experience at this location. The car we rented was not ready and the location wanted to charge me $40 more for what was available. The guy behind the counter should never have a customer facing job as he was rude and had no desire to help. All they wanted to do was to get us into the car that was $40 more per day,
4.4 OkayJun 27 2017
Long wait, slow computers for check in and check out, car trouble.Good sized car for intermediate.From first day there was trouble light in dashboard for low tire pressure. However, when I checked tire pressure it was ok. Braking at high speeds, car started to shimmy and shake, it seemed unsafe on highway. Check in and check out was very slow. Very congested entry for return, navigating an alley where cars were double parked. Twice car would not start, but after adjusting the gear shifter it worked. No floor mats.
2.0 MediocreMay 31 2017
No vehicle availableNothing service was poor no one answers the phonesOn the day of my rental i called just to make sure i can go pick up my vehicle. I was told they did not have anything available for me despite booking more then 30 days prior to my trip I was asked to upgrade and pay more i was not happy i had to cancel and go to Enterprise rent a car instead which was such a smooth transaction