Pros: Easy and comfort to make the reservation on line
Cons: The prices is a fraud! I have a receipt for 294$ but Herts charge me for 577$ because they said that their computer doesn't show my price.
How can it possible??
I am not going to let it go and I will sue Kayak and Herts for this fraud.
Dec 27 2016
VERY FRIENDLY STAFF
Pros: Staff were s helpful and friendly
Mar 16 2017
No proper car maintenance
Pros: car was fine. inside was clean. pickup and dropoff was easy. price was better than competitors.
Cons: Everything was great until a notification popped up on dash about low inverter coolant. called company and was told to take car in and get replacement. You cant buy this stuff at an auto shop so i had no choice but to take it in. had to take a couple hours out of my day to get this done so it was a lil annoying. Also, company refused to grant discount. I didnt get full prive service so i dnt think i should have been obligated to pay full price. Its not my fault that ur employees dnt do their jobs and properly check cars for all fluid levels. Again evrything was fine and i was very happy with service until this happened..
Apr 18 2017
Cons: I rented a mini van 4 weeks prior to trip. I showed up and had to wait over an hour for a staff member. Once I finally made it to the counter I was told they did not have a van for me. I was then told I would have to upgrade and was charged for the upgrade. I will never rent from Hertz
May 6 2017
won't be going back
Cons: car was not clean. they had no car wash. lot was full no parking was available. entrance was at the alley at the back of the small lot.
May 31 2017
No vehicle available
Pros: Nothing service was poor no one answers the phones
Cons: On the day of my rental i called just to make sure i can go pick up my vehicle. I was told they did not have anything available for me despite booking more then 30 days prior to my trip I was asked to upgrade and pay more i was not happy i had to cancel and go to Enterprise rent a car instead which was such a smooth transaction
Jun 27 2017
Long wait, slow computers for check in and check out, car trouble.
Pros: Good sized car for intermediate.
Cons: From first day there was trouble light in dashboard for low tire pressure. However, when I checked tire pressure it was ok. Braking at high speeds, car started to shimmy and shake, it seemed unsafe on highway. Check in and check out was very slow. Very congested entry for return, navigating an alley where cars were double parked. Twice car would not start, but after adjusting the gear shifter it worked. No floor mats.
Aug 13 2017
Cons: Extremely bad experience at this location. The car we rented was not ready and the location wanted to charge me $40 more for what was available. The guy behind the counter should never have a customer facing job as he was rude and had no desire to help. All they wanted to do was to get us into the car that was $40 more per day,
Aug 13 2017
Great vehicle ...
Pros: Price was phenomenal... service good ... free upgrade !!
Sep 26 2017
Pros: our agent is just fantastic, not only he rented out the car but also covered the insurance for any body damage