6.4 GoodNov 4 2020
Drop off was fast and cheaper than expected.Not making us wait outside in the cold while we wait an hour and a half past our reservation time would have been great.
2.0 MediocreOct 18 2020
I request I truck they just have one to rent and even I ordered in advance they give to the person who was right before me. So frustrating since I have to be waiting outside for 40 minutes which is understandable but I was so frustrated that they don’t say nothing until that moment of the ranting and also no more options of that type of vehicle nowhere else.Have more vehicles to rent or have alternative options in other branches.
8.0 ExcellentMay 21 2019
Easy pickup dropoffDrivers seat was too low for my height. Side mirrors blocked view.
4.0 OkayJul 21 2017
Bad serviceNothingOn the pickup date they had me waiting for the car and wen they finally had it the told me it needed an oil change and if I wanted the car right away I would have to take the car myself to do the oil change, otherwise I had to wait longer. The car was not even vacuumed or washed wen i got it. Also wen i got to my destination I noticed that the plate sticker was expired. When I told them about it they told me I could have driven it like that and if I have gotten a ticket they would have paid for it.
2.0 MediocreMay 16 2017
People friendly enoughLine of people waiting. Then they asked for a major credit card for my second driver which she does not have and has not had this request before when signing up as a second driver. Didn't have time to deal with it. Took my own car. Also - We learned that there is no night drop-off. Will not be using this location again.
10.0 ExcellentDec 29 2016
Stacey & Hector are Amazing!The patience the team displayed with me was awesome and heart warming! Due to a mistake with the call center I wasn't fully prepared for my rental as far as full documentation- Stacey was extremely patient as I scrambled to find someone to help me out with my rental, all in all I was at the office from about 8 am - 4 pm on CHRISTMAS EVE! Thanks guys it's hard to find patience and good customer service nowadays- you gave me hope this Christmas Season!The stipulations with renting, another form needs to be added; or more forms of credit/debit accepted. My wait was only so long because I was using a pre-paid AMEX. I'm not one to really wholeheartedly trust banks so I use third party pre-paid. Cash should be used and accepted too!
10.0 ExcellentDec 22 2016
Service Service ServiceThe location is not a typical Airport location (I had to Uber to get there), but I arrived close to closing time and it was very very busy approaching a holiday (Christmas) weekend. The entire team from the Manager Ryan to the service team (who checked my tires) to all of the counter agents were outstanding. It was a BUSY time (after a long shift) with customers renting and returning vehicles, and EVERYONE was friendly, polite, respectful... I too had had a long day and I was very appreciative of the reception and service I received. Thank you
10.0 ExcellentSep 7 2016
Excellent service and experienceCar was practically brand new. No issues whatsoever. Great service!
10.0 ExcellentSep 7 2016
Great service I like the part I was at work only took afew minutes to book xar