When we got to the place staff were friendly however we booked a small sedan because we wanted to save money on the gass do to a long drive to Las Vegas from Phoenix when we got there the manager tells me the car they were having available was a f150 v8 so I ended expecting way more money on gas than I was in my budget.
My mistake, but I booked at a location 30miles from the airport and so...., of course I had a huge fee to pay to drop off at the airport when returning. AND, an uber fee to get me to the rental car location when we arrived at the airport. Car had many bings and scratches so that was a pain to take the time to go through that + later notices some plastic panel underneath the car that was hanging down almost to the ground. Inside of windshield was filthy so when the sun was directly shinning in it was dangerous driving.
Employees being empowered and giving the ability to make decisions to improve the customers experience. The car I received was dirty and windshield had wax He’s on them in the mirrors. He quickly give me another car.
The rental desk was well staffed with four agents. But, after you complete the paperwork you go down stairs to have a car assigned to you. It's not like other airports where the keys are in the car and you just go pick out a car in your rental class. At PHX, they actually walk you out to the car one-by-one. And, since there was ONE employee walking people out to the cars, it took FOREVER! The guy who walked us out the car was nice, but it's ridiculous that he was the only one doing it. To top it off, the car we ended up with was filthy. The steering wheel and console were covered in grime and the inside of the windows were filthy. The windows were so dirty that when the sun hit them, it caused a glare and you couldn't see anything. We ended up buying clorox wipes and windex to clean the car. We rented a Volkwagen Jetta for 5 day and it was $708.99. For that kind of money, I expect a much smoother experience.
My reservation was at a totally different location than where I requested. When I found out I canceled immediately (within their cancellation time) and I still got charged
Cons:
Staff was very friendly and quick.