Reviews for Budget in Phoenix
- All reviews 100%
Based on 81 reviews
Mar 26 2017
The people at budget were overwhelmed with pickups
Pros: The car they finally assigned was a ford fusion hybrid that was wonderful.
Cons: Twice we were assigned the same car as another couple leading to arguments on the lot.
Mar 20 2017
Nightmare with Budget customer service rep
Pros: The car was nice after our nightmare at the airport. After the way we were treated by Budget, I will not rent from them ever again.
Cons: Budget's computers went down and the reps had to hand write the orders. The customer reps of which there were 3 for about 30 people in line were clueless about how to do it. They were looking for manuals. It was obvious that our rep did not want to take the time to write the contract. He even said my credit card was not approved and he couldn't rent us a car. We'd have to come back tomorrow! I talked to the manager and this rep actually came over and said he was new and didn't understand. Long story and 2 hours later...my card went through. ( my credit card company said nothing had been run through so we knew the rep was lying). It was a NIGHTMARE and the rep was very rude and unhelpful. If I had not insisted...we would not have gotten a car. Ridiculous.
Mar 11 2017
Pros: Reservation was efficient and very nice car
Cons: Didno know features on the car ref phone I liked the features didn't understand them. Need a overveiw
Feb 28 2017
Pros: I reserved a mid size car and due to that model being unavailable, I was upgraded, without asking, o a full size car. Good P.R.
Feb 19 2017
Great car, but waiting 30 mins in line to pick up?
Pros: Loved the Nissan Maxima great sporty car and excellent mph!
Cons: Picking up the car and drop off-the rental site was about 10-15 mins from the airport then you had to wait in line for 30 mins to get your car. No one is really around if you have questions and people were having trouble finding where there car was parked.
Feb 14 2017
I was MIS quoted price of $24/day plus $18 for tax
Cons: Getting financially ripped off when I returned the car and being charged twice what I was quoted!!!!!!!!!!!!!!!
Jan 28 2017
Same old Budget
Pros: Quick service, price OK
Cons: After turning down upgrade options I ended up with older model Elantra with many miles on it. I guess you get what you pay for.
Jan 23 2017
Pros: I canceled my reservation.
Cons: I guess you didn't get the memo.
Jan 19 2017
SUV wasn't 4x4
Pros: Eventual KIA was nice enough and drove well.
Cons: Had to upgrade to get AWD.
Jan 17 2017
Unclean and alcohol left in car
Cons: Each care seat had large stains and trash from previous renter left. After driving the car for a few days, I also found a small bottle of wine in the glove box of the car, which had previously been opened, but almost a full bottle of wine remained. I spoke with the Budget manager who assured me this would be looked in to. He mentioned that for the stains, we could have requested a new car - I could have, but why should I be burdened with going through that in the first place. Provide a clean car up front!
Jan 17 2017
Terrible customer service
Pros: Had the wrong car and then insisted that they didn't have a four door. They then proceeded to upcharge us and give us a mustang, which one of our taller friends couldn't fit in. When we asked again, they magically produced a four door. Waste of time and almost triple the amount I originally booked it for. 122 to 377!
Jan 17 2017
Pros: I have yet to call them but currently they have me overcharged by 60 dollars or so. When we arrived in Phoenix the gentleman at the counter said they did not have the vehicle I applied for online but were upgrading me for free and when I turned it in they apparently charged me a different rate I will call them tomorrow and try and get the issue resolved. If it is resolved it will be a better overall experience
Jan 10 2017
Pros: Check in and check out were easy. It was during off hours so the line wasn't too long. I did take them up on the upgrade offer for a 5 series BMW and was glad I did.
Cons: The car smelled like someone had smoked in it at one point. Also the external car could have been cleaner. Otherwise the car ran well and had no problems. It's a cheap car rental place so my expectations weren't too high, so I was overall pleasantly surprised.
Jan 8 2017
Pros: A seamless process. The pick up in CA was an Avis/Budget location and the airport in Phoenix, where returned, was Budget. They did not have me in their quick return system and I needed to go into the office to get receipted. They apologized, receipted me quickly and was on my way.
Jan 6 2017
Not what I expected
Pros: Speed of getting car and dropping off.
Cons: Vehicle that I picked was a full size SUV. when we got there it was a midsize. I could have gotten a full size some where for cheaper. They upgraded us with a military price. Was told the only way to get a milItaly was with an upgrade. Was told that most people book the smallest vehicle and then use the military upgrade for the size they want. What happens when u get there and they are out of the size u need?! Website is very misleading and the military discount is a joke.
Dec 27 2016
Pros: Didn't have the car I reserved but got a great upgrade. Car was very comfortable, clean & in good condition.
Cons: Pick up & drop off were under-staffed for the holiday rush.
Nov 4 2016
Cons: We arrived at Sky Harbor, got on the shuttle to the car rental facility only to find that it was the wrong location. The agent at the facility we were at said that we needed to get a different shuttle or a cab to get to Bell Road. Then we found that the Bell Road facility closed at 6 and we could not get there in time. We cancelled with Budget and went with Thrifty at a higher cost. VERY UNHAPPY>
Nov 1 2016
Good value okay service
Pros: The car was clean and in good condition. Drop off was very easy and convenient.
Cons: Had to wait for over 40 minutes in line to pick up my car.
Oct 24 2016
Pros: The gentleman at the location where I picked up was very helpful and professional.
Cons: The location I picked up from didn't allow for after hours drop off and I ended up having to pay for an extra day as well as a drop off fee for changing drop off to the airport. Ultimately, I spent way more than anticipated so the value for money was not great.
Oct 17 2016
Pros: Drop off service was great. It was 24 hours, the guy at the desk was very helpful.
Oct 7 2016
Always great service
Pros: Staff on both ends of rental were great.
Cons: Car was just OK. Seemed like the lowest end model they could find. Plus - ordered intermediate class - this did not seem to fit the bill (we have had dozens of rental cars over the past 5 years as we have lived overseas and rented every time we were back in US for a visit) but there were only about 5 cars left on lot when I rented so choice may have been limited. Just not sure of the value for the money spent.
Oct 3 2016
$65 quote on Kayak turned in to $150
Pros: The car was nice and getting it and returning it were easy.
Cons: The guy at the counter tried to upsell me 3 times, which was a little aggressive. Also the estimate was way off from what I paid.
Sep 27 2016
Pros: Super helpful guy when returning the car - forgot my friend had the other key and he gave me a couple options on how we could take care of it and was even willing to wave an additional overage fee if we chose to extend our rental. Fortunately we got the 2nd key back in time to not be charged again.
Cons: The car was given to me dirty. I was on a tight time schedule and the lady told me she would have someone come wipe it down in 5 minutes. 12 minutes later nobody had come and I had to go so we had a dirty car the entire trip. Also sold me on insurance I didn't really need.
Sep 12 2016
Cons: Car was dented and paint chipped at pickup. Inside was stained and smelled of smoke.
Sep 7 2016
Cons: Worst experience ever
Jul 6 2016
Cons: I paid the same price despite turning the car in a full day early.
Jun 22 2016
Pros: The rental agents were very friendly, gracious and helpful.
Cons: Our tank was supposed to be full when we picked it up. Instead it had only a quarter of a tank. This caused delays in our trip. However, on returning it we were not charged to refill it and were helped and listened to graciously.
Jun 5 2016
Pros: car was about the lowest end of cars and had 32K miles
Cons: didn't care for the car
Apr 27 2016
Pros: Return was fast and efficient.
Apr 26 2016
> 1 hour wait at PHX and a tiny "full size" car an
Cons: We had to wait more than an hour on a Saturday morning for a car. I paid for a full size car and we got a Chevy Malibu which could barely fit the 5 adults. It was very uncomfortable. They offered me a discount on an upgrade since I had to wait more than an hour - but not a free upgrade. They did not provide a way to document any issues with the car and then blamed us for a chip on the windshield before even saying hello when we returned the car. I would not use budget again.
Apr 20 2016
Pros: We waited over 1 1/2 hours to see somebody at the counter and then they told us they did not have the car we reserved. We cancelled our reservation and went to another car rental company.
Apr 16 2016
Pros: Price is great
Cons: Car was extremely dirty and smelled like cigarette smoke
Apr 14 2016
Too long a wait to pick up vehicle.
Pros: People, vehicle was very clean
Cons: Too long of a wait to pick up vehicle. Had to change vehicle costing twice what was planned because vehicle booked was too small. Need better description of vehicle. List how much luggage it will hold.
Apr 12 2016
I may never rent a car at the Phoenix airport agai
Pros: The car was great. Price was reasonable.
Cons: Pick up was terrible! It took 2 hours to get the car at the Phoenix airport.
Apr 9 2016
I rent cars all the time
Pros: I liked the price! Yeah! The price of the rental is the main factor in my renting of a vehicle. Comfort is a close second, as I drive a lot of miles in a short time when I travel.
Mar 26 2016
1 hour wait
Pros: At least 1 hour wait to get the car. Did not rent, went to dollar .
Mar 23 2016
Never again Budget
Pros: Not only did Southwest lose one of our bags, when we got to Budget we had to take a number and take a seat with over 75 people ahead of me. After an hour, I worked my way up in the line and got my car, but never again ! They treat their customers like pigs.
Feb 29 2016
Pros: Clean car. No issues.
Cons: Pickup took longer than usual due to long line.
Feb 5 2016
Cons: Car was double booked and smelled smoky. So a 30 min. delay at pickup.
Feb 4 2016
Pros: Good service. Personnel was amicable and professional.
Jan 20 2016
Pros: Everything went as smooth as possible. Thanx
Jan 19 2016
Taken advantage of by Budget Employee
Pros: The facility was clean and nice
Cons: I had made a reservation for $53 for the car I needed and the budget employee put upgrades on my reservation for $192 that I was unaware of .
Jan 5 2016
Pros: Agent was courteous and helped upgrade us.
Cons: Multiple issues with the computer that resulted in us waiting 15-20 minutes to get paperwork finalized.
Nov 24 2015
Pros: Fast sevice
Cons: Someone had smoked in the car.
Nov 17 2015
Drop off easy; pick up not a good experience
Pros: Car rides as clean and drop off easy
Cons: Reserved rate not honored. Poor pick up service. Not a full tank.
Oct 27 2015
Cons: I have to wait for more than an hour to get my car
Oct 26 2015
Reminded me of the DMV
Pros: Clean car, good gas mileage.
Cons: Picking up my rental took over an hour. A deli style customer number system was used which on its own is fine, but when you get number 60 and they're on 31... well, it's like a nightmarish DMV story. I don't think I'll be doing Budget in Phoenix again.
Oct 13 2015
Cons: Budget rep kept trying to sell products we did not want or ask for and even slipped in 300 extra in insurance before getting him back on track. Did not appreciate the pushy attitude
Oct 11 2015
Headlights not working
Pros: Nice that pickup was at the airport
Cons: I rented a car to drive to drive a few hours for a wedding. It was late when the wedding ended but I needed to drive back. What a time to learn the headlights didn't work. Only the brights worked. It was a pretty scary drive home bc the road I was driving on didn't have street lights so I had to balance driving in the dark vs blinding others on the road. When I returned the car I mentioned this and they said "we meant to take this car out of commission due to mileage" but had not yet done so and took five dollars off my bill. To me, an apology alone would have been better than five dollars off in exchange for the dangerous situation I was put in. From this experience, I learned to check the lights before leaving any rental place and not to rent from budget.