Cons: I never rented the car. I am waiting for a refund. I originally asked for a pick up at Charlotte airport. Instead the car had to be picked at a remote location. We could have been taken to the location, but it
would have cost an additional $50. Could not get a refund at the desk. I had to call and I am still waiting for this refund.
Oct 27 2016
Pros: They didn't require you be a york County residents to rent or have utility bills in your name. & they were willing to drive me to the bank to deposit more money
Cons: That their system woukdnt allow them to change the authorization price in the system until 24hrs later
Nov 16 2016
Poor customer service.
Cons: Poor customer service. Surprised because I am a Gold member.
Rude phone and in-person customer service.
Told not to rent from Kayak online or other on-line travel agency or any rental issues must be handled by those travel agencies.
First told the price would double because they wouldn't honor Kayak reservation at the airport in Charlotte.
Then told no car was ready for rental when we arrived at the off-site location - wait another 45 -60 minutes to pick up another car or to upgrade
Car was not cleaned and not as reserved.
Jan 17 2017
Pros: size - drove really well - great space for the family.
Folks helping me were very nice
Cons: ~ address on Kayak from - using Maps on my IPhone I was sent way down the road from where the actual location was...took me several times to find it - UTurns etc on South Blvd.
~ Car wasn't onsite - was being driven from Rock Hill. My pickup wasn't until 12 - as I was there after 11, I waited; when it arrived it wasn't clean on inside or out. They did offer to clean it but I needed to head out.
~there wasn't any rack on top; we were planning on using our soft top carrier - which clips to bars;
Feb 15 2017
Pros: Dealing with Hertz was a great experience. I had to extend my rental due to a family emergency and they were absolutely accommodating. Pickup and drop was exceptionally easy
Cons: The car got horrible gas mileage. Between NC and Pa, I had to fill up 3 times just to get to PA. In previous rental cars, I could make it on tank of gas. Very surprised this car was so horrible with gas. I would not rent another Rav 4 again. Outside of the gas issue, the car was great.
Feb 17 2017
Pros: Convenient, car operated fine, no complaints
Feb 27 2017
Cons: That the car was offsite from the airport and I did not know this and it was a $40 cab ride to the place and they charged me $50 to drop it off at the airport on the way home.
Mar 17 2017
Pros: Reservation was easy to make. Staff was great in getting us our car quickly once we got to the location and very friendly! Overall a great experience with this Hertz location
Apr 9 2017
Not an Airport Pickup location
Pros: Not much, staff were friendly but slow, car not ready, they were cleaning the car AFTER I signed all the paperwork (same person)
Cons: NOT an airport pickup location but rather one in downtown Charlotte - why would I want to fly into an airport and get a car in a downtown location and Not the airport ? Cost me $45 in a taxi to get to hertz location and $50 extra to drop car back in airport - 3 other PPL encountered this at airport while I was there too
Apr 21 2017
Next time - Uber
Pros: Hertz was very disorganized. Took forever to get car. Even gold customers had to wait a long time. Employees were extremely nice and professional, but I felt manager could have been more helpful
Cons: I found a flight thru Kayak then was offered a rental car. I accepted the offer, but then found that the rental was with a Hertz location that was NOT the airport. It cost me twice as much to change to the correct location. I also had to call and transfer the reservation myself - zero help from manager.
Car was not at the airport - had to pay $40 to tax
Pros: The salesman at the offsite location was very nice and tried to accood
Cons: I specifically requested in airport only and was misled
Apr 18 2017
Pros: Not a dam thing. They ddnt rent me the freaking car
Jan 16 2017
The hardway to rent a car
Pros: Decent rate
Cons: My confirmation to drop off at a different airport was correct but they wrote up the contact incorrectly and later tried to charge me extra. This was finally corrected but only after talking with 4 different employees in 35 minutes and having to start over each time.