Pros: Staff worked with my wife and I and communicated clearly got us on the road in a timely manner.
Cons: I had signed up online for a decent price. The car was advertised as unlimited miles. However, my wife and I were planning to drive outside the zone permitted by the renter, so we ended up paying $20 more than was quoted online. We still got a good deal, however the driving zone NEEDS to be communicated and made clear on the website when reserving a car online.
Feb 10 2017
Their reservation is not an actual reservation!
Cons: They had five reservations for 1 car. They called a few hours before the reservation to "check" if I would be there for the reservation, and to say the car may not be there. Went with another option entirely. Absolute nonsense of a business model. Will never rent from them.
Apr 2 2017
Pros: Great customer service, good pricing, nice car, great overall experience!
Cons: Long wait time at counter due to only one agent at the desk at the time.
Apr 19 2017
Bait and switch
Cons: The morning of rental, I was informed that they did not have a "payles vehicle". I was offered a Avis or Budget vehicle for about 5times the Payles rate. In addition, I was informed that the Payles vehicles could not be driven out of the state during the rental period.
I decided not to rent any car from this company.
Jan 12 2017
Pros: Exactly nothing.
Cons: It was already terrible on the first min I got there. The front desk was by himself and there were about 5 people in the line. When it was finally my turn, he asked me if I could go to ANOTHER LOCATION ON MY OWN to get a car because they DID NOT HAVE ANY MORE VEHICLES. Usually the full insurance coverage is on the 20s or 27s. The guy told me it was 43!!!!! That was outrageous. Didn't give me any other options or any discounts for the inconvivience. NEVER AGAIN!