Pros: Tiny little office attached to the Hilton downtown, directly on all main transit lines. Very nice staff.
Cons: Computers were down, but the staff did their best in a rough situation.
Oct 9 2016
Streamlined return process
Pros: Clean car
Cons: Office location
May 12 2016
Pros: All paperwork was ready when I arrived. In and out in about 15 minutes. My time is precious and this was a great experience.
Apr 23 2016
Wreaked of Smoke
Pros: Were it not for the smoke smell, the car was fine. Fun little car to buzz around town in.
Cons: The car wreaked of smoke. I had to drive with windows opened, hit it with large amounts of Febreeze and leave windows opened during night to be able to tolerate the stench. I reported it when picked it up, but thought it would "air out" quickly. When I returned it. I was told "there isn't much we can do about it, people aren't supposed to smoke". Next time, I will absolutely refuse any car smelling of smoke.
Jul 31 2016
Convenient pickup and dropoff
Pros: Pickup/dropoff very convenient--very flexible in terms of pickup time and dropoff was quick because there was a keydrop.
Cons: The price was a bit high
Aug 1 2016
Beware Pick Up and Drop Off Times
Pros: Staff was great.
Car was fine.
Cons: Reservation was for Saturday 1p pick up and Sunday noon drop off.
There was no warning at time of booking online that I could not return the car on Sunday to this location. So I had to pay an extra fee to return the car elsewhere.
It's not a huge deal, but it's annoying. Mostly because I would have made my reservation elsewhere, and saved a few bucks.
Aug 12 2016
Felt pressured for upgrade
Pros: The vehicle was clean and drove well.
Cons: I felt pressured to upgrade the vehicle by the clerk. He stated they were short on the type of car I had chosen and prepaid for. He kept trying to up-sell me to the point where I caved because I was running late.
Sep 24 2016
Pros: Easy to rent . kayak & Hertz made it easy!
Cons: No issues
Oct 27 2016
Pros: Staff was friendly and efficient
Cons: Car smelled like cigarettes
Jan 12 2017
Beetle rental was a trooper in snow!
Pros: I loved my Hertz yellow Beetle rental - drove the car for two months, no problems!!
Pros: Pick-up and drop off were both quick and hassle free. Location was offsite from airport and they called me a cab which arrived promptly to take me to the airport.
Oct 4 2016
Pros: The people were friendly. Once at the location getting the car was quick. The car was nice.
Cons: No transportation provided from the airport. It cost me an additional $53 to get a cab. Never again!
Oct 9 2016
Pros: How quick I was able to leave with the vehicle after calling and letting them know I was in a hurry.
Cons: The vehicle its self wasn't my favorite. I had wanted a car. I drive a jeep so I didn't think it'd be that bad but it was like a bubble.
Oct 10 2016
Why do You keep sending surveys after I already fi
Pros: My quick pick up due to a phone I placed prior to coming.
Cons: The vehicle its self. I asked for a economy car and was offered a camera for $10 extra a day, an SUV, which I declined both to be give the Chevy bubble. Wasn't thrilled but I drive a jeep so I didn't think it'd be that bad but I do not prefer it, that is for sure!
Oct 26 2016
Rental Team was Great
Pros: The Enterprise staff was extremely helpful, friendly and jovial. They gave me an upgrade to an SUV.
Cons: The place was super busy when I arrived to pick-up the car so there was a slightly longer wait than usual.
A prior renter of the car I had must have smoked in it. When the fan was on there was a faint smell of Cigarette or more likely cigar. There were two empty bottles under the seats (OJ and Gatorade)
Jan 4 2017
Pros: The staff were great. Helpful and professional.
Jan 15 2017
Excellent customer service and value for the price
Pros: Received a free upgrade as my vehicle class was sold out
Free pick-up to the agency
Personable staff that actually treat you like a 'person' not solely a 'customer'
Mar 14 2017
Pros: The car worked well. The staff were nice and made pick up and drop off easy.
Cons: There were a lot of charges beyond the advertised daily price that were either disproportionately high or didn't make sense. Dropping a car off at a different location results in a $130+ fee (this is if you tell enterprise before hand. It is probably higher if you don't). It was cheaper for me to rent from Thursday to Monday than from Saturday to Monday.'
Aug 2 2016
Enterprise Employee states KAYAK has no clue if ca
Cons: Reserved an Enterprise Car Rental for the following day with a pick up time of 9:00 am, using KAYAK. I received a call from Enterprise at 7:30 am (the morning I was going to pick up the car) informing me that a car would not be available until the afternoon. The Enterprise Employee told me that KAYAK has no clue if cars are available.
I had an appointment that I could not miss. I spent the next hour and a half on the phone, trying to rent a car and ultimately had to borrow a car from a family member.
Jan 1 2017
Rating Not Applicable (since Enterprise cancelled
Pros: I was pleased to be able to confirm a reservation for a car via Kayak on Christmas weekend (on very short notice). Unfortunately, Enterprise called me around noon (after the reservation was confirmed around 9am) to tell me that they had to cancel my reservation (due to no car availability). It was disappointing to be granted a reservation only for it to be taken away. But Christmas weekend is kinda crazy, so I'll give Enterprise a pass. Fortunately my old 2000 Saturn (with 150,000 miles) got me from Albany NY to Fairfield CT and back .
24 travelers who rented a car in Rensselaer gave the car agency they used an average rating of 8.0