Reviews for Avis in Salt Lake City
- All reviews 100%
Based on 63 reviews
Mar 26 2017
Pros: The free upgrade to a Mustang was a pleasant surprise.
Mar 26 2017
Rude service agent
Pros: Car was nice.
Cons: After a long red-eye flight, berating me for showing up a few hours earlier than the reservation indicated. I just wanted to fix the issue, but he was stuck on the fact that I was early. I provided feedback, and hopefully he'll be more aware of the service industry (and other options available to me) in which he works.
Mar 13 2017
Pros: Upgraded me to great car at same low price
Feb 26 2017
Pros: Pick up employee was very helpful
Cons: It was supposed to be at the airport and got changed to the Hilton, I tried to call kayak and they were closed. Had to pay more for a change that I was unaware of
Feb 22 2017
Bad service at pick up and drop off.
Cons: My flight got in 30 minutes earlier than scheduled. I went to pick up the vehicle early and was told I would be charged for an extra day. I had to wait 30 minutes until midnight. When I dropped the car off, nobody was there to greet me. I had to look around for an attendant.
Feb 13 2017
Worst experience ever!
Cons: Avis SLC airport staff was incompetent and unconcerned when myself and my family were trying to pick up a reserved SUV. They did not have a car ready and were completely dismissive of our situation causing us a very long wait. Avis national customer service was also dismissive and unwilling to compensate for lengthy delays and poor treatment by their staff. We will NEVER rent from Avis again.
Feb 7 2017
Pros: Ease of drop off
Cons: Price for rental
Jan 29 2017
Pros: Awesome, very nice conditions
Jan 18 2017
Nice people, good service, undriveable car
Pros: The owner of the location was great and helped me out with my return location change and upgrade.
Cons: The car I received was supposed to be a awd car to go into the mountains with my family. It was awesome with heated leather seats and nav. Unfortunately it was only fwd and had almost bald tires. I got stuck on a road with only 3-4" of snow.
Jan 6 2017
Trip SLC to Kingman
Pros: The lady that gave us the car was very professional. Car was efficient and no problem with the drive.
Cons: I was told to drop off the keys in a box at the Avis Kingman location. There waa no box.So, I am going to have to get up early tomorrow , bring them in. And hope there won't be extra charges . The car has been at Avis since 7.30 PM.
Dec 30 2016
Pros: Location is very convenient.
Cons: When we received the car, it was filthy. There were trash all over and the exterior is super dusty .
Dec 21 2016
Freaky Fast Delivery
Pros: Quick and easy access!
Dec 4 2016
Nov 8 2016
Pros: Super great! I'll be using Avis for my next car rental!
Oct 22 2016
Cons: hidden fees when i dropped it off
Oct 20 2016
Online Car Rental
Pros: Not one thing
Cons: I recruit for a trucking company. I bring drivers to Arizona from all over the country and rent them cars to get here. I canceled this reservation because you cannot prepay for someone else. Some drivers do not have a major credit card. I called the rental car company and they were no help whatsoever. Unfortunately, this recruit will not be joining my team due to this.
Oct 10 2016
Pros: Easy and excellent price
Oct 3 2016
Pros: Easy, convenient to the airport, quick, good price, no hassle with
Aug 19 2016
service was terrible
Cons: They gave me a large suv with a cracked windshield and no window washer fluid. I said " do you have a another car"? The response was no and you can fill it up and we will deduct the cost.
Aug 9 2016
No person working counter. Delayed 1.5 hours
Cons: Person working left the counter unattended for 1.5 hours. Caused a delay. 12-15 customers stuck waiting.
Aug 7 2016
Pros: the van was pleasant to drive and comfortable.
Cons: waiting for more than 60 minutes in line to pick up a car that i reserved in advance online. then they lost my car and i had to wait longer for them to prep another. drop off in sandy,UT was quick and easy. A+ for Sandy UTAH
Aug 6 2016
Cons: The car was very low and whenever we went over any kind of dips we had to be careful as it would scrape the road.
Aug 1 2016
Cons: Car is dirty, bad power for mountain road
Jul 12 2016
Pros: The employee who checked me in and out was very nice and helpful.
Cons: I had a hard time getting ahold of them when I tried calling to see whether I could return my car early and save some money. I called multiple times during business hours, but no one answered.
Jul 10 2016
gives economy car a bad name
Pros: the ease of pickup and drop off
Cons: the poor gas milage, the interior windows were filthy,and if you went above 60 mph if felt like it was going to shake apart
Jun 17 2016
Pros: Excellent customer service -- his name is Miguel. He was very courteous, friendly and willing to help or answer any questions.
Jun 6 2016
The pickup was bad , the drop off excellent
Pros: The drop off
Cons: That I asked for a compact car and first got a huge sequoia suv. The tank was only 3/4 full and I had to take it to the airport to exchange it.
Jun 2 2016
Pros: Brand new car great gas mileage
Cons: No cruise control
Mar 28 2016
Pros: it got me to Idaho falls, safe!
Cons: price seemed a little high
Mar 6 2016
Pros: Expedition XL. Worked well for 6 skiers and gear.
Feb 25 2016
Cons: They did not have a car for us. You make a reservation and no car? That's terrible. Then we had to pay through the teeth at Budget. They are terrible too. Next time Uber.
Jan 25 2016
Pros: Easy drop off
Jan 25 2016
Cons: Promised a Tahoe or similar got a Ford Flex. No 4 wheel drive, not enough space for 6 plus luggage. Also very expensive for what I ended up driving
Jan 8 2016
Pros: We dropped off the car at the terminal at 4:30 am, dropped the keys & milage at the terminal desk. No hassles. Great!
Jan 3 2016
rented a ford transit
Pros: size for 10 eventhough we rented a car for 12. unlike the chevrolet express which other agencies offer, the transit drives A LOT better and also has better seats and space in the middle for bags. the price was reasonable but i booked in the fall for the holiday week.
Cons: i did not like that i reserved this and was asked multiple times if indeed this is the car i wanted - when it turns out they made a msitake and offered no cars for 12 people.
Dec 23 2015
Pros: acknowledged the Kayak contract. Had the car we were expecting. Car was excellent in care and cleanliness.
Cons: Agent used possible bad weather as a way to get us to upgrade to a vehicle that would have cost $200 more, after making it look like it would be an upgrade that would cost only $150.