Book Payless car rentals in Salt Lake City

Cons: Pickup was a nightmare. It took forever to find our reservation. We asked for a large SUV but got something about the size of a midsize sedan. They refused to accept our full coverage auto insurance(even after speaking with our agent and her telling them that we are covered for rental cars) so we had to pay an extra 300$.

Cons: Appeared online that I reserved an AWD vehicle, which they said I didn't. They told me the vehicle I reserved was not available, but were going to upgrade me to a larger vehicle. They then told me it would be "X" dollars more per day. When I told them I wasn't going to pay more, they found they type of vehicle I requested. Counter rep kept trying to sell me additional services/cars/add-ons, which clearly irritated me. Counter took over 10 minutes and I was the only customer there.

Cons: Our flight was delayed coming in and the Payless counter was closed. An Avis agent had to help us get a car after jumping through hoops. Then before drop off, our return flight was cancelled so I tried to call to extend the rental and no one answered. So I got a $10 late fee for returning the car late.

Cons: Nothing

Cons: Having to give back that beautiful car!

Cons: Being asked to return to the counter to close out the rental

Cons: Long wait at drop-off time.

Cons: They quoted me one price online and when I showed up they claimed they didn't have any cars to rent at all. After a moment, the attendant went to talk to someone and came back with a set of car keys. He claimed that they could give me this car but that I would have to pay the upgrade fee. I explained to him that I reserved a car at a certain price and that I wasn't going to pay the upgrade fee. He said that I would have to wait an hour or more until a car was brought back by another customer. I reluctantly agreed to pay the upgrade fee so I didn't have to sit and wait for an unknown period of time. The whole thing felt like a total scam. I'm considering writing the company a letter because it feels like such a ripoff. I will never use Payless again.

Cons: They were out of cars for myself and 5 other customers when I arrived at the counter. They said it would be a 1 hour wait at least before they would have any vehicles. I missed an appointment due to this. Very disappointed with company's scheduling.

Cons: Didn't have an agent at desk, was confusing, had to wait for Avis agent

Cons: My plane was late-I called them and told them I'd be late They told me my car might not be there. When I arrived (5 hours late), I was given a car at a higher rate. Even though I had guaranteed this with a credit card. Go figure.

Cons: No snow equipment included, not even a window scraper. Long wait to drop off vehicle as I was heading to my flight. This should be seamless.

Cons: Check in counter was closed at 6.45pm

Cons: At SLC, they charge you up front for a full tank of gas - no way to rent the car without doing this. They promised to process the refund when I returned the car and they verified I had filled the tank. However, the agent did NOT process the refund. He just handed me the final bill. It's a SCAM. I had been promised that the charge would be removed, but at the end of the day I had to point the charge out before it was actually removed.

Cons: I rented a car from Salt Lake City, UT airport 1/20/17 and informed the staff member at the front desk that I needed a car that could handle the snow in Park City, UT. I asked about snow tires. The staff member at the desk said that the sedans did not have snow tires. The alleged manager at the desk overheard the conversation, leaned over and told the staff member that the tires on the cars are all weather. I was given a Dodge Charger. I got to Park City in about 3 inches of snow and the car would not move; the tires just spun in place. Everyone in Park City seemed to know that the rear wheel drive vehicle was not appropriate for the weather conditions there. Payless would not deliver another vehicle to me; they made me return the car to the airport. When I asked the manager on the phone why an appropriate sedan was not given to me initially (why did I have to return to the airport to now get an appropriate car for Park City), the manager hung the phone up on me. I had to spend a day of my (very expensive) vacation being towed back to the airport. Payless offered to either give me a front wheel drive vehicle (which is more appropriate for snow conditions but could get stuck as well) or cancel the contract. I do not understand why, if they believed that, a front wheel drive vehicle was more appropriate for the weather conditions in Park City, I was not give a front wheel drive vehicle; why did I have to return to the airport a 2nd time to get an appropriate car. It is very unethical for Payless employees to take a customer's money and give a customer a car that would not work in the weather conditions. Highly unethical. If the desk employees are incompetent when it comes to knowing what cars are appropriate for what location, then they need to be better trained. If the manager did not know before, I told him when I returned to the airport with the tow that, despite him hanging up the phone on me, it was a very bad practice to give customers cars that would not work in the weather conditions and that they should really stop doing that; Payless is stealing peoples' money and giving them cars that will not work. There was another woman at the counter returning her car when I arrived with the exact same issue (her car had to be pushed four times because the car just spins in the snow). So the rental desk at Salt Lake City airport has to know, at this point, that the cars that they are renting out will not work in the conditions; the tires will just spin. I had no confidence in Payless to get another car from them (the car that they should have given me initially, if they claim the car they wanted to swap my car for would handle snow better). Very scary to get stuck or spin out, and I had already wasted an entire day of vacation that Payless would not reimburse me for. The entire front desk was unsympathetic. The main line customer service number was equally rude and not helpful. Payless just took my money for nothing.

Cons: Screwed up reservation and could not refund my entire amount paid. I went direct and found a different rental company when I rebooked.

Cons: We received a good rate and they denied access to it at the rental counter. They claimed They don't have internet access to our rate. Isn't it their job to keep records? They charged us 3 times the original price. We had to fight at the counter on the return and oh, our records miraculously showed up. They then tried to tack on other outstanding charges for gas etc that we had to fight again. Never again!!!! The customer service associates actively try to cheat you repeatedly.

Cons: Drop off was confusing but once we tracked someone down they were super helpful!

Cons: Only 1 person to process rentals so it could take a while if people are ahead of you.

Cons: When I did the exchange I was told to bring the Mitsubishi car back with a full tank of gas, which I did. When I returned the 2nd car with a full tank I was charged for 2 tanks of gas and they have not reversed the charges yet. So far I am paying for 4 tanks of gas and am not happy:(

Cons: may need more representatives on the desk.

Cons: I arrived early and they tried to give me an SUV when I reserved an economy. The clerk didn't even inform me of this until I went out and saw the car. At least when I went back, he searched around and found me a car within Avis that had just returned that had better gas mileage.

Cons: There was no one at the Payless office during the dropoff. I was eventually helped by someone from Avis. Car exterior was clean, but needed to be vacuumed inside.

Cons: Attendant at the desk was constantly trying to upsell us, didn't have keys at hand for the car, disappeared into another room to finally get us key.

Cons: We reserved an intermediate car, but they gave us a compact Ford Focus. When we returned the car, they gave us a refund and charged us the compact rate.

Cons: Hamzdah was awful, yelled at me, lied to me about being the manager and offered no helpful solutions. He made me feel very uncomfortable.

Cons: Payless pre-charged me on a full tank of gas without notice. I only drove 62 miles- probably used up 2 to 3 gallons of gas. But I could not get a credit on the gas I did not use. Saying that it was standard and I pre-paid for it. I am not happy with their level of professionalism. It is confusing and deceiving.

Cons: no issues

Cons: I had to book last min rental

Cons: I had to wait three hours for a car, as they were oversold, then had to accept a lesser car than contracted for.

Cons: no car available at pickup. Had one within two hours. told clerk i did not want gas option, he charged me anyway.

Cons: The car remotes did not work at all. When I returned the car to Avis as directed for some reason they didn't have my vehicle on file. So I had to go talk to the desk people. No one was at the Payless window. Had to deal with Avis whom informed me Payless was closed. They photocopied my receipt and gave me the Payless number if any issues were to happen. There was a issue. I called the number given to me and that is on the website. With no answer after calling multiple times. Finally got a hold of customer service through another number. The Issue Payless took a $200 deposit for the vehicle that should have been returned. When I checked my online statement it showed a Payless transaction returning my money. Everything appeared to be going right. Checked my bank account the next day. Instead of charging me $64 and returning my $200. They double charged me taking $540 out of my account. When I asked customer service why. The guy said I don't know. And that another department will email me in 48 hours to tell me when I'll receive my return. Now waiting to hear when I'll get a return. With my bank account drained.

Cons: Even with a reservation, when i showed up there were no cars available. I was told it would be at least an hour until any cars arrived. However, there was a list that was being taken and i would have been #18. Who knows when I would receive a car. Very disappointing and very expensive experience.

Cons: the car needed a brake job

Cons: Everything was atrocious, especially the customer servife

Cons: The car was okay, but it had no power. It kind of scared me when I was driving it because I would press on the gas pedal and it would hesitate for a minute before it would go. Other than that it was okay.

Cons: Charged me for gas after i stated emphatically, I dud not want gas option. I had to come to counter to get credit..

Cons: no alternative gas plan

Cons: zero

Cons: They share services with Avis. For it to be "Payless", they save staff by not having anyone out in the garage. So upon return, unlike most rental companies where there's someone there to receive the return and give you a receipt, I had to go back to counter in terminal. Upon arriving at counter, there was no rep there. Waited five minutes and no one came. Just had to leave receipt on the counter.

Cons: The rental guy told me after I payed for the reservation that they Will call Or text Within an hour for the rental and he did not . I have to be the one going to the rent desk again and asking for it. Not very friendly customer service either. But good enough to enjoy 6 hours in Park City in a ford fiesta.

Cons: The quoted price did not include over $300 in "fees." The pickup process was awful. The Avis employee could not speak much English, this was his first day on the job, and he was not being supervised. I was initially told that my reserved SUV was not available and asked if my family of 5 could use a pickup truck instead. I had to get rude and argue for my reservation to be properly fulfilled by him finding an SUV somewhere..

Cons: Don't rent from Payless in SLC. I reserved a car for pick up when they said they'd be open but when I got to the counter no one was working. Ended up having to get a rental at the neighbouring counter at four times what I was thought I'd get from Payless just so I could get out of the airport. Complete waste of time and rip off; will never rent from Payless again

Cons: The guy at the desk didn't ask me if I wanted to fill up the car when I brought it back. He automatically charged my card for $29 for fuel. I'll never use Payless again.

Cons: No front ports to charge your phone. Could not find trunk release other than key fab.

Cons: I waited for more than an hour to get my car, I have been trying to call the manager at Salt Lake City airport for five weeks without success, they don't snswer a phone call, I'm expecting $30 back because I returned my Car tank full.

Cons: They automatically charge you for a full tank of gas, letting you know that if you fill up the tank they will take the charge off, but if you arrive at hours when no one is there, they don't take the charge off and one has to go through many gyrations to get the charge off.

Cons: The insurance they offer is very very expensive and if you do not take it, it is your responsibility to take care of any problem for the car.