Reviews for Hertz in Salt Lake City
- All reviews 100%
Sep 20 2016
Sep 18 2016
Even though car was reserved, no car was available
Cons: I reserved a car over a week out. When we showed up at the counter, they said no car was available period. When a car was available the next day that was not a subcompact, they made us pay for an upgrade.
Sep 16 2016
They took my reservation but had no car for me
Pros: I have nothing good to say, this was a terrible experience.
Cons: A car rental company exists for the sole purpose of renting cars. Hertz exhibited overwhelming incompetence by accepting my reservation and providing me with a confirmation number, only to inform me that there were no cars available when I arrived for pickup. They are much better at taking reservations than they are at holding reservations and backing them with real live cars. They didn't bother to notify me that they had no cars so I could make alternate plans. I had to take my wife and older parents on a 1+ hour train ride to another car rental company to get a car.
Jun 5 2016
Pros: Hertz at the airport came through for me after Kayak failed me. The honored my price when they certainly didn't have to.
Cons: Kayak allowed me to rent a car with a 1200 Saturday pickup, the only problem Hertz Downtown closes at 1200 on Saturday.