Reviews for Hertz in Salt Lake City
- All reviews 100%
Feb 21 2017
Pros: The agent tried working with me even though the reservation online was screwed up.
Cons: When I ordered the car I only selected SLC airport. I thought everything was fine, but when I got to the counter they said my reservation was at an offsite location. They did work with me after speaking with a supervisor, but said I was the fourth person that day that had the same issue. I consider myself fairly tech savvy, didn't puck up on the off site location when I set up the reservation. Also, this is more on Hertz, but they tried to get me to pay for a cracked window. When I got the car it had damage on the frame from the drivers side window, back to the passangers side. It was marked with stickers, so I assumed it was all recorded. The window was also cracked. But when I returned they said the crack was new. I refuse to pay for damage that was caused before I picked up the car. I had to fill out an incident report and noted the same thing as here.
Feb 18 2017
Pros: Reserved an economy and it was available. We wanted fuel economy and got it.
Cons: Didn't realized didn't have cruise control until we left. Assumed all rentals had cruise. Our fault for not checking before leaving.
Feb 17 2017
Long lines...wasted money....poor service
Cons: Waited 20 minutes in line only to be told that my rental was downtown not the airport. No problem normally but Hertz offered to get me a car at the airport for three times the cost of my rental. No effort was made to genually accommodate me even though I needed the car for two hours for non profit work. I cancelled my reservation and was abruptly told they would keep my money. I never saw the car that I was charged for so I can't review it. You'd have to ask whoever drove it. I won't be using Hertz again. I only rent two to three times a month so I know it won't matter. You wanted my review....there it is.
Feb 12 2017
Hertz couldn't find pre paid insurance info
Pros: Rep was nice. Kia Sportage AWD drove well in snow
Cons: Prepaid insurance could not be found. Hertz wanted us to pay additional insurance so we cancelled pre paid and used Hertzs. This added 30 minutes to the check in