2.0
They had no cars for people that reserved them. No notification that they were out. Just a sign up list in case they got more in that day. Ridiculous.Reviewed Jul 16 2026
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2.0
Staff was fine but location seemed extremely disorganized. Received notification that car was ready for pickup three times but this was not the case. Took 30-40 minutes to get car. Advise working with some other organization rather than Hertz.Reviewed Jul 5 2026
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2.0
They gave me a bad car to begin with. The car already had an Oil change required warning sign. The car had an empty red bull can. When I complained the same to the Hertz customer operations manager at Salt Lake City, he was least interested in listening to what I was saying and was very adamant in accepting the fault. When I said the vipers were making a screeching sound and the viper auto mode was not working and I had to manually move it up and down, he said that Hertz does not guarantee the working of auto vipers and some cars don't even have that feature. I am renting cars since ages and never felt experienced such a terrible customer service. Never choosing Hertz again in my life.Reviewed Jul 5 2026
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10.0
It was so quick and easy using the contactless checkin. The car was great. The whole process was quick and easy. Will tent through Hertz again!Reviewed Jun 10 2026
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2.0
No car was available after being told there was one available.Reviewed Jun 3 2026
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6.0
Car selection was disappointing. We had either a huge truck or a sionReviewed Mar 21 2026
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2.0
You said they were renting me a Tesla. They never had or will have a Tesla at that location for rental. They provided me the least expensive car they had after waiting for a return. Bait and Switch. I paid for gas for no reason, I ordered electric. They blame you, you blame them. I want a full refund. I DID NOT RECEIVE TESLA YOU RENTED ME AND CHARGED ME.Reviewed Feb 22 2026
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10.0
It was really great to just walk up to the car and not have to stand in lines! I loved the convenience of their new system!Reviewed Nov 19 2025
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2.0
Staff ignored me, was unhelpful and I ultimately had to rent a car through another agency because the “Couldn’t help me.” They were unwilling to change my reservation and unwilling to give me a refund for a reservation for a rental car that was accidentally placed a week later. Terrible customer service and inconsiderate policies from the company upheld by the staff in person. This was the most negative experience of my tripReviewed Jun 22 2025
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10.0
Pickup was a breeze, and drop even easier. SUV was clean and great for the snowy roads.Reviewed Feb 6 2025
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10.0
Excellent service. Would not recommend renting EVs in general unless you have a dedicated place to charge. If you’re renting a vehicle for vacation I’d strongly recommend using a gas powered vehicle. Service at Hertz was amazing!Reviewed Oct 22 2024
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10.0
We booked a Nisson Rogue and the only choice we were given was a Dodge Durango. The rental consume much more fuel then the Nisson and we did not need the room of the Dodge. We opted to go directly to the car and bypass the counter as there was a long line at Hertz. That said, the Hertz staff when we were exiting the airport as well as the return staff were excellent and very professional.Reviewed May 27 2024
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