Reviews for Fox in Salt Lake City
- All reviews 100%
Sep 13 2016
Much more efficient
Pros: They better organized than the Denver location and had us on our way to the airport quickly.
Sep 6 2016
Never again, easy to be lured in by price but wait
Cons: Wait times for shuttle pickup and wait times at the location to check in, total time 1.5 hours from beginning of pick up wait to vehicle drive away.
Aug 31 2016
Decent value...could be better.
Pros: Good car, good price
Cons: Local office does not answer phone. I flight was delayed for 10 hours and I attempted to contact the local office to confirm my arrangement throughout the delay. No one answered. However, i was able to connect on live chat. Parking lot is dark. It was hard to inspect the car at pickup.
Aug 18 2016
Pros: The mileage on the KIA was good.
Cons: Where to start. The inside of the windshield and the inside of the back window were dirty. I didn't realize this until the sun shone on the windshield and visibility was poor due to the dirt. This was a safety hazard until I cleaned the glass myself. The tires were worn. The serviceman at a tire place I went to (due to low tire pressure) pointed the wear out and asked how long I'd have to drive the car. Finally, when I returned the car, I found out that company policy is that the cars not be driven in Montana because their insurance does not apply in Montana. In other words, had I bought the insurance and had had a wreck in Montana, I would not have been covered. I was told at check-in, that there's a sign inside the rental building stating that the cars are not to be driven in Montana, but I didn't see it, nor did the rental agent mention this little detail. I see no mention of this policy on the webpage where I booked the car, either. Imagine making the car reservation for your Montana vacation and finding out on arrival at the agency that you're not supposed to drive in Montana!! Never again.