Reviews for Enterprise in San Jose
- All reviews 100%
Based on 92 reviews
Oct 20 2016
Pros: Pick up and drop off were smooth. No hassle for changing the pick-up and the drop off location. That was very appreciated.
Cons: Car could have been cleaner. Several stains on the driver's seat.
Oct 10 2016
Never got to drive!
Cons: I reserved a car with insurance and was not told that I needed to have a flight out, in order to rent. This was my nearest rental place to my zip. Nothing on the website said that. It was a very big inconvenience.
Sep 30 2016
Pros: It was a great car and great price. .
Cons: Car was not clean.
Sep 19 2016
Pros: Enjoyed the whole rental which was great since we did have problems with another rental company
Sep 16 2016
Pros: Great service, was upgraded due to lack of vehicles
Cons: Couldn't put a driver under 25 on the rental agreement because of vehicle type(suv)
Sep 13 2016
Pros: Best customer service I have ever experienced with a rental car.
Aug 26 2016
Wonderful brand new car
Pros: Car was great and a joy to drive.
Cons: Sjc pickup road me a drop off fee wasn't charged and that the drop off destination might charge me beyond the price quoted on Kayak, but they took the car and didn't ask for more. So no problems, it all turned out well.
Aug 24 2016
Great experience overall
Pros: Daily rate was significantly lower than picking up at the airport. Staff was friendly. Got a free upgrade in vehicle type, which was unexpected and fun (we got a FIAT!) Car was clean.
Cons: Ended up not liking the car (not Enterprise's fault). It shifted horribly which made getting a freeways kind of scary. The vehicle only had half a tank in in when we picked it up, not a huge deal, because it meant we had less to put into it upon return. No shuttle service to and from airport was offered, I even asked about it and the answer was "no" but when picking up I saw a shuttle? Just meant when it was time to drop off we had to schedule in extra time to get to the airport on time while we picked up an uber. Lastly, on return day, we were there to drop off at 7:15, they don't open until 7:30 am. There were a handful of employees coming in and out, only one person greeted us. I get that, they weren't open yet. But we needed to get going, so we dropped the keys in the key drop box, and grabbed our uber to the airport. Then that evening (after literally the whole day) I received a call from them to let me know my total charges, and they tried to charge me for an extra day. I clarified with them very easily that I dropped the car off prior to them even opening, and most definitely did not keep it an extra day, and they fixed the issue immediately and I did not incur a charge. But a tad bit concerning nonetheless.
Aug 22 2016
Great upgrade opportunity
Pros: We needed a car that would fit 6, and San Jose airport had an excellent upgrade option in a Ford Transit. It was perfect! Much cheaper than 2 cars or a minivan.
Cons: When we tried to change the drop-off location, ended up spending forever on the phone negotiating.
Jul 12 2016
Pros: Van was new. Serice was very good. return was quick.
Jun 27 2016
Pros: Agent provided options to help with adjustable drivers seat that made it easy for me to drive!!
Jun 12 2016
Pros: Customer service is outstanding. Sure to refer Co workers.
Jun 9 2016
Poor customer service at SJC
Pros: Overall the cars were in good condition and had choice.
Cons: I had Pakistan's driver license that I have been using to rent cars in California for years. It was first time they couldn't accept it. After much request, I was sent to manager upstairs who was also unaware of it. He refused to give me car! I asked for reasons and he said he hasn't seen this kind of license ever and is not in his 'book'. I requested the book of licenses to be shown. Once he opened it up and looked at it, he found it and then accepted my driver's license. All this took about 45 mins and lot of convincing!
May 30 2016
Pros: Staff are very professional and courtius
May 8 2016
Cons: That they didn't accept debit even though i had plenty 0 of money to cover the cost
May 8 2016
Pros: Friendly, quick, service!
Apr 10 2016
Apr 3 2016
Pros: Nice car. Good size.
Cons: Car had ants in trunk and throughout the car. Also, right rear tire had a slow leak. The car has Nevada plates and apparently came from somewhere in the desert.
Mar 19 2016
Pros: I like that they upgraded me for free
Cons: That they didn't have the vehicle I wanted to drive (Chevy Tahoe)
Mar 9 2016
Enterprise ROCKS !!!!
Pros: Enterprise is the BEST car rental company out there when it comes to professional customer-service.
Feb 29 2016
Pros: good price and very fast service
Feb 27 2016
quit buying chevys
Pros: people, price, convenience
Cons: the shitty car.
Feb 14 2016
Pros: Fantastic customer service
Feb 1 2016
Pros: Excellent upgrade in car, great service.
Cons: Car had a speed limit warning that went off whenever the car exceeded 55 mph. Got annoying!
Jan 28 2016
great Customer service
Pros: Stevie at san Jose Airport did a great job. Very personal, gave me a few options of cars to choose forum. Even spotted a dent on the hood that I did not see. Which was good so I didn't get dinged for it!.
Jan 25 2016
Pros: Very easy return. Great service to give me a ride back home. (I actually returned at the Sunnyvale Enterprise instead of SJC)
Jan 16 2016
Great service, shame about the cars
Pros: Great service from the people working at Enterprise - helpful, friendly
Cons: had to return one car due to engine problems and the replacement car rattled ...
Jan 15 2016
Pros: Great car. Friendly staff.
Jan 9 2016
Cons: I have rented from these guys multiple times and have seen a pattern develop. I book a suburban, they try an put me in something less (Dodge Durango - seriously?) and try and pawn it as equivalent. When I am ready to take my business elsewhere they give me what I paid for. That is the pattern. SJC
Dec 20 2015
Pros: I rent from them regularly and have never had a problem, no waiting for a car, and the car is always clean and runs well.
Cons: My rental history should show my preferences so they don't need to ask me the standard questions about insurance, upgrades, and gas tank refill.
Nov 8 2015
Cons: Bad car selection. Agent was slow and lackadaisical at pickup
Nov 1 2015
Cons: There was no info telling me to go to 6th Floor for pickup when I arrived at the ariport for pickup around 6am on 11/24/15. The kiosk was out of order and tried to call enterprise at SJC, but I was not able to reach a live person for help. I waited on the ground floor for about 20 min until someone from Alamo was nice enough to tell me going to the 6th floor for pickup. Other than waiting for pickup, it was excellent. Julius
Oct 20 2015
Pros: I rent regularly, and have seen my share of good service and bad service. The Enterprise operation and team at San Jose Airport is very good. Quick trip through the rental line, easy to get to the rental floor, clean and well-maintained car, good communication, excellent customer service. Would rent with them again in a heartbeat!
Oct 11 2015
Pros: Staff were very friendly and helpful throughout the process