Pros: The best customer service of any car rental agency I have ever used.
Feb 3 2016
Pros: Employees were great. Took the time I needed to work with me.
Cons: THAT I COULDNT USE A DEBIT CARD.
Apr 24 2016
Pros: Easy to find, close to Train Station in New Haven Connecticut. Great customer service and easy on/off I-95.
Cons: Somewhat limited hours on weekends, but workable.
Apr 26 2016
Beat up car
Pros: I dont understand how a Nissan with 30000 miles can drive so poorly. The engine sounded like it was screaming when the car went above 40 mph.
Jul 25 2016
Pros: + customer service was really nice at the location
Cons: - they were only open until 2pm on Sunday
- they pushed too hard for me to get the rental insurance
- they don't have a local phone number, and you can't reach a human on the 800 number.
Aug 8 2016
Poor drop-off location
Pros: They had a bathroom in the office
Cons: There was only a tiny little sign in the front door that said Alamo. I never would have known that this was the drop-off location if Waze had not directed me here. No signage indicating where to leave the car. Improvement needed.
Aug 11 2016
Pros: I rented the cheapest car possible, some Eco or whatever. Got a free upgrade to a Jeep Renegade. That was awesome.
Everything else was great, too. Friendly staff and quick service.
Aug 16 2016
Pros: Pretty much everything down to the manager who helped us very helpful and pleasant
Cons: Only thing the smell from previous user very stagnant order the manager did spray before we got in but smell lingered on for duration of time we had it
Oct 10 2016
Amazing deal; fantastic customer service
Pros: Eryk the manager was super friendly, efficient, and helpful. He gave me a brand new Elantra for $34/day. He also suggested a great orchard for the long weekend. I will definitely go back to Alamo.
Cons: Everything was great; no complaints. I would highly recommend this place to anyone.
Painless, pleasant, pick up, and trip. No complain
Pros: The ease of the whole experience.
Dec 16 2015
Point of drop off
Pros: The point of drop off was fantastic. Very friendly and the folks even offered to drive me to my hotel. Much appreciated after a stressful day of travel.
Dec 28 2015
Pros: Car was perfect for our needs - nothing fancy.
Price was way cheaper than if we had rented in NYC
Cons: The Hertz staff was VERY pressur-y in trying to get us to sign up for their coverage plan even though we were already covered.
Oct 10 2016
Pros: it was a clean car.
the staff was so kind and gave me good explaination.
Cons: Brake system was almost out of order, when I was on the way of my traveling. It was dangerous situation. So, I had to return toward Hertz. rent car. after all, my schdule was so mixed up. I wish that Hertz have to repair and ready all mechanic issue well including brake system.
Jan 17 2017
Pros: We were unable to rent a car as I didn't have a major credit card. I assumed I could pay for the car using the card provided.
Feb 8 2017
Cons: You shouldn't be able to make a booking for the exact time the place closes. I made a booking for 1pm. Was running 10 min late, called and they had closed. Trying to get my money back. Had to book through a different company.
Pros: The custumer service was good, quick pickup and quick return, the car condition and the prices was excellent!
Cons: The car insurance was expensive!
Apr 25 2016
Pros: I was running late due to train issues and they waited 30 minuted for me after they closed.
Jul 26 2016
Cons: The car wasn't ready when we got there and the person working there said he didn't have to honor the budget rental. He also said we needed to just wait until a car becomes available. When I asked him how long do we have to wait for. He said 10 mins, 1 hour, 2 hours who knows. Yep, this actually happened. Really bad customer service.
Nov 21 2016
Pros: I liked the friendliness of the staff when picking up the car. Also the price was pretty good.
Cons: The car made a weird sound the whole time I was driving it. Also, the return staff when we arrived was awful. It was snowing so we were going to be a couple minutes late returning the car. When we called to ask if this was okay, because we had to get gas, the woman who picked up the phone was awful. She was so mean, so unhelpful and an all around grouch. We ended up returning the car with half a tank of gas because we were nervous the place would be closed. We were charged $9.90 a gallon because this woman had no heart or patience.
Dec 12 2016
Best rental situation experience
Pros: Clean car timely service very wonderful and polite employees