Pros: One of the women at the counter was helpful and went"out of her way" according to her colleague to find out why my price sky rocketed (from $79 to $250
Cons: To answer your question...I didn't like a thing.
Jul 25 2016
Cons: My flight was delayed because of a mechanical issue for over an hour in San Francisco which would have made it extremely hard to get to the store in Sacramento by closing time and there was no local phone number to call them to see if they would wait for me. I called Hertz direct but could not get anybody on the phone that I could understand (very poor broken English) so I ended up renting from the airport Hertz which cost me an extra $300.00. Extremely unhappy!!
Sep 5 2016
Pros: Friendly staff.
Car in good condition.
Cons: I made a mistake when making my booking, reserving a car from the downtown office instead of the airport where I was landing. Staff changed my booking to accommodate the change. I was asked to sign the agreement and noticed the cost to now be $100-00 more! While I 'get' that the charges can change, this was not pointed out to me and was explained after the fact when I noticed the increased fee by reading through the document. I would have appreciated a little more transparency in this process.
Sep 11 2016
Cons: i made a reservation at a very good price but end up been double the price because the location was different than the airport and at time of arrival was already closed so I had no choice to rent from airport of course this was my first time at Sacramento so how was I supposed to know that the address was other than the airport. The girl at the counter didn't even try to give us a discount and or an upgrade this is the second time something like this happens reserving with kayak very disappointed of the hole situation
Sep 12 2016
Pros: Car was fresh, drop off was a breeze.
Cons: My search was for a rental at SMF and Kayak allowed downtown Sacramento to sneak in. I booked the later because it was cheaper. Had to take a taxi downtown for pick up.
Apr 20 2016
Nice and easy
Pros: Everything was quick and easy when we picked up/dropped off the mini van. We used a debit card and they accepted it with two forms of identification.
Cons: I didn't like that the name on the reservation had to use their own credit/debit card. I had to transfer money to my husband's account so that he could give them his card.
May 3 2016
They did not have my reservations at the Sacrame
Pros: The car was fine it was same package as we agreed on but it just cost more money
Cons: That I had to pay more money than we agreed on
Aug 19 2016
Pros: Hertz at the Sacrament Airport was wonderful and got us out of a mess created by Kayak.
Cons: Nothing, you botched our reservation completely and I do not know if I will ever book with you again and will tell everybody I know what you did to us. You embarrassed me and I ended up being charged a hundred dollars more because of your mess up! I will also share this with the BBB.
What you did was i asked for a reservation for a car pick up at the Sacrament International Airport and when I went to pick it up the reservation you gave me was in West Sacrament, 20 miles from the airport. How do you think we could get their without a car? We ended up having to make a new reservation at the Hertz counter at the airport for an addition $100. THanks for nothing.