Pros: The staff were exceptionally friendly and helpful - Marcus gave us a great deal on the rental.
Cons: The first vehicle we received had bald tires (not easily detectable due to ample fiberglass panels) - had to go well out of our way to conduct the exchange.
The idea that this business had no telephone service for 2+ weeks baffles us and also added a healthy layer of challenge to our entire transaction.
Jun 17 2017
Pros: Overall, I like Hertz and consider them to be a reliable, trustworthy, professional, customer-service friendly company. This is why I was so surprised by this situation.
Cons: I was very disappointed that somehow the location got changed from my first click of Sacramento Airport, to Sacramento Downtown. I blame this initially on KAYAK, because I am quite sure I initially clicked on the airport location- but also remember the forms as being ambiguous and quick.
But I was also very surprised at how little Hertz was willing to do to help me with this. No one at either the airport or the downtown location had authorization to assist me with this (local mgrs should be given this authority). When I called the 800 number, they were willing to help- for an additional $307!!!! With no guarantee that current reservation would definitely be cancelled and refunded. Help? NO HELP!!
Eventually we called a taxi and made our way downtown. A waste of 2 hours of time and $15. Interestingly, when I got there, the local manager there was very helpful. He was able to change the return to the airport location for only $15. Now why couldn't the airport location do that for the pick up in the first place!
Oct 28 2015
Pros: One of the women at the counter was helpful and went"out of her way" according to her colleague to find out why my price sky rocketed (from $79 to $250
Cons: To answer your question...I didn't like a thing.
Jul 25 2016
Cons: My flight was delayed because of a mechanical issue for over an hour in San Francisco which would have made it extremely hard to get to the store in Sacramento by closing time and there was no local phone number to call them to see if they would wait for me. I called Hertz direct but could not get anybody on the phone that I could understand (very poor broken English) so I ended up renting from the airport Hertz which cost me an extra $300.00. Extremely unhappy!!
Sep 5 2016
Pros: Friendly staff.
Car in good condition.
Cons: I made a mistake when making my booking, reserving a car from the downtown office instead of the airport where I was landing. Staff changed my booking to accommodate the change. I was asked to sign the agreement and noticed the cost to now be $100-00 more! While I 'get' that the charges can change, this was not pointed out to me and was explained after the fact when I noticed the increased fee by reading through the document. I would have appreciated a little more transparency in this process.
Sep 11 2016
Cons: i made a reservation at a very good price but end up been double the price because the location was different than the airport and at time of arrival was already closed so I had no choice to rent from airport of course this was my first time at Sacramento so how was I supposed to know that the address was other than the airport. The girl at the counter didn't even try to give us a discount and or an upgrade this is the second time something like this happens reserving with kayak very disappointed of the hole situation
Sep 12 2016
Pros: Car was fresh, drop off was a breeze.
Cons: My search was for a rental at SMF and Kayak allowed downtown Sacramento to sneak in. I booked the later because it was cheaper. Had to take a taxi downtown for pick up.
Sep 27 2016
Cons: Maintenance in dashboard for full trip
Oct 2 2016
Yaris surprisingly nice car
Pros: Comfort was good and performance was very good.
Cons: Visibility was limited.
Oct 11 2016
Thanks for nothing
Cons: When I arrived at the rental car lot, the woman behind the counter lied and said they didn't have any cars available when there were several in the lot. Then she stated she would call me when one was available, I never received any call nor response from them again. Worst experience I have had I do not recommend this rental company to anyone.
Pros: Well trained and friendly staff. I like the after hours drop off option.
Jul 13 2016
Pros: Experience of driving a really nice vehicle; Unlimited mileage; Super Economic Efficient Vehicle; Lovely time; Very Accommodating.
Cons: The younger fee charge yet it was a part of the protocol.
Aug 4 2016
Pros: Quick and easy process
Sep 16 2016
Good Rental Experience
Pros: 2016 Toyota Corolla, good car, good rental experience.
Sep 25 2016
Pros: Very good customer service
Cons: Car windows and windshield was very very dirty. Waterspots created very hazardous driving with sun
Nov 28 2016
Enterprise needs to learn what customer service SH
Pros: ONE employee at Enterprise was willing to help me when they didn't have the car that I had reserved, but that was after having to go thru SIX other people. I will be using other rental car services in the future if I can avoid Enterprise. I'm pretty disappointed about the over all experience and would give a "poor" rating if it weren't for that one employee.
Cons: They didn't have the car I reserved and refused to work with me to honor THEIR reservation and commitment. It was very apparent with all of the interactions that they don't care about their customers.
Mar 13 2017
Pros: I liked the blue tooth the back up camera the comfort of the seats
Cons: Only got 34.9 mph I've rented a Camry in the past and got 38 mph
Mar 21 2017
Cons: Ypoor customer service no emotional connection to the customers just how much the can get you to spend or sign for quickly, very distasteful
May 30 2017
Good customer service
Pros: Friendly employees, good customer service, enjoyed my time there. Especially being able to get the SUV I wanted that wasn't even ready yet but they rushed it and made it available.
Cons: Everything was good
Aug 23 2017
Great car, good deal, not too much hard sell
Pros: Car was great, pickup and dropoff were easy
Cons: As with all rental companies, they try to get you to upgrade and buy insurance. But, I've had to endure far worse - at least these folks take "No" for an answer.
Pros: I could not book online with the AARP discount so finally called. It cost me $10 extra. They didn't have a car at the appointment time so the counter guy called me 45 minutes later and said he had a car. Turns out he gave me an ugrade so I wouldn't have to wait any longer. He was great.
Cons: See above
Dec 3 2016
Cons: Nobody was there to pick up the car or get a receipt from. Some random person said to leave the keys in the car and he'll be back later today.
Cons: Price drastically changed because if location change. We could not speak to a manager to understand why this price change occurred. We felt taken advantage of and strong armed into the price. Cleanly a bate and switch tactic.