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The first room I was checked into was not very clean. It smelled of use and tobacco,a lamp had a burned out light bulb, and the desk top had not been washed (water rings etc). I asked to be moved and after a lot of waiting and several excuses was moved to a nicer room. However, in general, the hotel is rather shabby. Not at all like the Warwick in Dallas.
Staffs were so friendly and helpful, they upgraded my room for free, that was a nice surprise after long hours of flight. None
Size of room, convienient position and restaurant menu.
Lovely room. Great location close to a range of interesting areas of the city.
Clean and centrally located hotel. The pool on the rooftop is definitely a bonus!
Nice and clean rooms. Good service at front desk and at front door
Super friendly staff. Great location. Rooms outdated - bad lighting (sucks when you're trying to do your makeup), no microwave/ fridge, limited parking and super uncomfortable beds.
A reasonable rate for a very nice hotel that is convientently located to the 16th mall and the baseball field (coors).
Room size was huge MA
excel location - fine furnishings - very professional staff - quiet
comfortable beds no pool
we are simple middle class young adults and the warwick treated us like a million dollars. they were so helpful they even managed to help us find our way home for us on the phone when we got lost in downtown we will be staying their again. the menu at the restraunt was extremely intimidating so sadly we never even went in and the balconies are very worn and dated
Big place...hard to find the rooms because of the multiple towers. I gave 2-3 other guests directions because the had problems too.
The parking was atrocious
Great Staff comfy room and on site resturant Price for parking
Fun restaurants in the hotel. Good location Wished the pool area also had a whirlpool spa.
Located on the 16th street mall. Anything you want within walking distance.
Location, Location, Location. The rooms in the tower are smaller. It was not an issue as purpose of visit was a staycation to dine in Denver. Parking was not included with the room it was a extra daily charge.
I like the location. The Mall Ride takes you right to the hotel. The rooms are large, making it easy not to be in others way. The rooms are large but a lot of wasted space. No mirrors for others to get ready. The shower wasn't hot.
Seth, the guy who checked us in was great, gave us free drink card and gave us recommendations for clubs. Room was clean and hotel had a nice friendly atmosphere.
Nothing? Four star hotel more like a two star dump. Mold and mildew in the first room so they moved us to a dog room. Night management was rude and unapologetic when I informed him that we had been propositioned by two hookers in the elevator. The outside door stays open for ten minutes after you swipe your key, so they snuck in behind us and rode up to our floor where they asked if we wanted to chill. Night manager said the door wasn't broken and had to stay open for ADA reasons. Maybe for a minute, but we watched several times and the door wouldn't close within ten minutes. Night manager said most he could do was refund me SPG points equivalent to my stay. Nothing else offered or apologized for. We went and stayed at the St Julian in Boulder. Also a four star hotel and the same cost but it was a different world entirely. How this dump gets a four diamond rating is beyond me. It's a stain on the Sheraton and on SPG.
The hotel smelled nice when you walk in. The staff was courteous and helpful. Great location! Overall it was an alright hotel however we'll probably stay somewhere else the next time we are in Denver. Our room was quite small for the cost. The shower was dissappointing. The elevators were particularly slow.
Staff were super nice and accommodating, room was clean and updated, pool was great, facilities were well maintained. Elevators were weirdly slow; a small flaw.
Very very disappointed with our stay. They were extremely understaffed in the lobby, there was trash everywhere in the hotel and the room was completely different then the pictures as well as the rest of the hotel. We splurged to stay there and the elevator didn't work, or the air conditioning in most the hotel. Never coming back, not worth the money.
Excellent advise from the concierge
Hated it wont go back I didn't like anything wont go back
1) very convenient location, because I came to Denver by train. and only 5minutes by taxi.
The flavored water in the loaby was great! The elevators we're unbelievably slow and small! Also the beds we're very uncomfortable. And the pool area was very small
Location is good. The air condition is noisy.
We asked late night concierge if they had a shuttle to the airport. He said yes and ordered us one. Told him we had 2 bags plus 2 ski bags. Driver shows up at 3 am with a luxury car that the back seats didn't fold down. Our ski bags did not fit; he pushed them through the small opening in his back center console. The man was all over the rode driving us to the airport and when we got there he told us it would be $60. At no point did the concierge or the driver ever convey to us the shuttle was not free. Hence why it's called a hotel shuttle. The ride was not worth $60 and we could of easily ubered or taxied for half the price. I was not happy with that at all.
The staff was really nice, and it felt very safe. Plus, the location was super. The room had no refrigerator or microwave, and the walls were kind of thin--which wouldn't have been so big a deal if we hadn't paid a price I thought would have ensured against such things.
The location was great for dinner and the theater. Staff was cordial.
Nice room and place I tried to Check in at 3, but was told checkin time was 4. At 4 I was told there wasn't an available room clean yet. I was told the same thing at 5, 530, and couldn't even Check in to my room until about 730. If I pay for a room so expensive, I want to get the use out of it. Not have to walk around town waiting to check in for hours
There was massive renovation occurring ON MY FLOOR. WHICH I WAS NOT INFORMED OF AT CHECK IN. HORRENDOUS BANGING ALL DAY STARTING AT 7AM. UNIMAGINABLE THAT A REPUTABLE HOTEL WOULD ALLOW THIS TO OCCUR. WORST STAY EVER!
Location in the center of the city, large room space, clean, friendly staff, good discount
We really enjoyed our stay. Lovely hotel I like everything
Great location, hotel was very clean and everything was available in the rooms. I was especially impressed when I overslept and called to ask for an extra hour or two to check out. Denny at the front desk was more than accomodating, which just made my stay. Thank you!
I had a great room with a little kitchen. Got a pretty good deal when I booked day of stay. Clean, modern, and spacious.
The room was beautiful and luxurious. Very, very clean. Nothing.
Very clean with a friendly, attentive staff. Right near excellent attractions in Denver. Convention center down the street. Walking distance to Coors field. 16th st Ped Mall a block away. Really a great place to stay. Nothing
Loved the location. Right near lots of shopping and near the shuttle bus that moves all the way around down town Denver. We didn't take advantage of the hotel weekly activities but it was nice to have the option of being social in the evenings and getting solid breakfast in the morning. Would love to stay here again in the future. The couch in the room was fairly stiff. Restroom door is sliding and doesn't actually lock. Shower also doesn't close, was a standing shower.
Fun urban area, clean, love the room b/c it's like a studio apt. Nothing
Big room, clean, friendly staff, fantastic amenities, free dinner and breakfast every day - can't go wrong! Nothing.
Bed was very comfortable. All home amenities are available, and well maintained.
i loved everything about it, the deal was great and the room marvelous, from the moment i walked in the staff made me feel welcomed... wow breakfast simple but enough, drinks in the afternoon again simple but nice- the room was clean, loved the kitchen and separate sitting area..i have to tell you overall i was completely happy which is hard with someone like me.... i had booked something private and it was more expensive it did not compare at all - the location was also incredible easy to get anywhere - can't really say i don't have any one thing that i can honestly say i didn't like
Brand new, modern design, nice lobby area patio & restaurant. Quiet rooms, pretty comfy. Saw a few comments referencing The Art as a 5 star in the category of Ritz & Four Seasons... not quite that nice, it's a solid 4 star hotel.
Customer service was amazing - every employee we interacted with was super helpful
The room was very large with a lot of space and very clean. We were able to check-in about 2 hours early. Offered a hot breakfast and valet parking. TWICE we were accused of smoking in the room when we were not. They were over 12 hours apart and were not asking other rooms.
The hotel was clean, the staff were friendly, and there was free full breakfast. The location of the hotel was just a bit too far from downtown, requiring a walk through a busy traffic area. There were no restaurants nearby or in the hotel, necessitating a walk in the dark.
The staff is impeccable and the breakfast is very nicely appointed. Location is convenient to downtown. I asked for extra towels upon check-in and they never came. That is my one and only gripe.
6 blocks away from downtown; saved $80 a night compared to conference venue hotel, walking six blocks well worth the savings.
The staff was so helpful!
Nice room. Nice breakfast. No parking provided. Had to park on the street.
Free breakfast, free pool and gym access, daily room service, clean, value for money
Loved the hot coffee available in the lobby when we arrived on a cold snowy evening! Room was fabulous!
Pool was nice, hot tub ok. Front desk staff were very nice, responsive. Room was very large, fridge and microwave made it very nice. Bubbler in hot tub, pulsing streams of water are much nicer. Room rate a bit high. Had a handicapped room, no tub, just an open shower. No parking for hotel available, though liked the free parking available on the street.
Great free breakfast. Coffee in lobby. Mini fridge didn't work well. Most staff was good, some were rude.
I've stayed at the Hampton Inn & Suites Downtown a half-dozen or more times. Its value is good: when I compare room prices (which I do every time I visit), it's always got the best bang-for-buck in the downtown area. It's safe, clean, quiet, and comfortable, and the staff are friendly and helpful.
Best Hampton Inn hot tub I've seen, large and warm. This is a newer hotel so it is in good shape. Parking is too expensive for the location.
The staff, specifically Stefan Stefan, were really wonderful. The art in the lobby and on the floors was brilliant. The room was comfortable, the bed was great. Loved the Neutrogena products in the bathroom Somebody missed a spot vacuuming. There was a nasty little pile of fingernail clippings in the corner of the room by the window. We valued our privacy and our time, so we didn't ask anyone to come up and fix it. But that definitely detracted from the stay. Otherwise, pretty darn good.
This hotel is beautiful, clean, and the staff was so friendly and helpful.
Great location new hotel great value for your money
convenient, close/walkable to 16th St Mall, clean & comfy; upscale feeling but not overpriced.
The hotel was clean and comfortable. We had a horrible time finding it ; not just the first time but every time. The hotel shares a building with another Hilton hotel. You cannot see the signage when you are on the streets of Denver. Also be prepared there is only valet parking available at $33.00 a day. And I got double charged for that one dat do check your bill.
The breakfast was GREAT. Our rooms were clean and restocked everyday w/ coffee, tea, soaps, shampoos. Location was great.
Location, easy check in process, continental breakfast, friendly and knowledgeable bartender. We called down to the front desk to retrieve our car that was parked through valet and the message wasn't relayed properly. We waited for 10-15 min. before asking a valet employee if our car had been called down. Mis-communication caused a slight delay.
The room itself was very nice, very comfy and clean. And large. Parking was a bit difficult, but found a great cheap lot behind it. Was a little worried about security there, but didn't seem to be an issue.
great location nope
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Everything Charged me for 3 days of parking when I only parkegd for one day. Problem was resolved.
What is not to like? Brand new hotel with all the amenities. Breakfast area was crowded but they did a great job replenishing. I needed stamps for postcards and they were complimentary; they go over and above!!! Nothing
This guest did not leave comments about this hotel.
The location was great and everything was in walking distance.We enjoyed our staying . The parking meter was a little confusing. Our day parking end up $27 dollar a day instead of $17
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Room layout and breakfast Valet parking very expensive and very disorganized. Had to on the street wait over 30 minutes to have car brought up
Location The eggs and sausage for the complimentary breakfast were horrible. Unlike any other Holiday Inn Express I've stayed at. Clogged tub but called & got fixed within 20min Cable TV didn't work, called and the issue was never resolved. No fridge in our room.
The valet boys were cute. The valet boys wouldn't come home with me.
Nothing Parking lot too small if you have a full sized pick up. Shower broken, towel rack broken, still had garbage in the room, safe didn't work. Noisy area, sirens, people yelling or fighting all night. Appeared to be a few drug deals just outside the parking lot fence. Bum asking for money in the parking lot and then becoming aggressive and police had to be called. Didn't seem like a very good part of town
The location was great, hotel, for the most part, was clean, and staff was nice. Found a tick in the bed which staff didn't do anything about, shower/tub facet had a leak and wouldn't cut off completely, and the maid service wasn't the best.
Lots of electricity in the air with the concerts going on and the night life That we were there for 4 days wish I could stay longer
The staff were friendly. The location seemed unsafe. Homeless people lingered around the hotel. The room itself wasn't filthy, but I wouldn't consider it terribly clean either.
Good breakfast options, walkable to downtown in good weather, staff orders taxis, which arrive quickly. All the many staff I encountered were very nice and helpful. I didn't care for having to walk on outdoor balconies to get to room--Denver is cold this time of year! Heaters are window boxes (like A/C), not very efficient, noisy all night. Room keys get demagnetized too quickly, I kept having to go back thru the cold to the front desk to demagnetized key.
The desk girl. Everything. Never return bad neighbourhood rooms were dirtier then the streets. Paid for my room an left that day to a cleaner more reliable hotel. Not even worth 50 cents a night.
Room was clean. The nightclub pounds music until 2am 2 doors down. We had a small infant with us and for some reason the front desk clerk put us on the side of the building closest to the club even after requesting a quiet room....we would've requested to change but by the time we figured out where the music was coming from it was 10pm.
The staff were friendly and helpful and arranged for me to change rooms when the safe did not work in my room.
Enjoyed the location! Affordable and great value for what you get! Did not like the fact that they do not except debit cards. Also they make a manager go and expect the room before you can receive your deposit back. May not be the place 2 stay if your a regular business traveler.
We picked it because it was affordable for a one night stay in Denver before our morning flight. It is close to downtown so you can walk wherever you need to go. Room was in good condition. It was right next to the 7/11 gas station which consisted of about 6-10 homeless people sitting about 3 feet from our vehicle. We had one come up us asking for money when we were leaving early in the morning. Also the elevator smelled of vomit and/or pee. We proceeded to then only use the stairs.
It was close to the events I wanted to attend. The bathroom had no ventilation and the shampoos, soaps and lotions had been previously used. They we also very skimpy on the towels. There's a significant homeless population all around the hotel.
Most everything. -Bright lights coming through the windows, with curtains that cannot black it out. -Breakfast selection/layout is fairly lacking.