Would you like to save as your currency permanently or for this visit only?
Staff were super nice and accommodating, room was clean and updated, pool was great, facilities were well maintained. Elevators were weirdly slow; a small flaw.
Location, Location, Location. The rooms in the tower are smaller. It was not an issue as purpose of visit was a staycation to dine in Denver. Parking was not included with the room it was a extra daily charge.
Seth, the guy who checked us in was great, gave us free drink card and gave us recommendations for clubs. Room was clean and hotel had a nice friendly atmosphere.
Nothing? Four star hotel more like a two star dump. Mold and mildew in the first room so they moved us to a dog room. Night management was rude and unapologetic when I informed him that we had been propositioned by two hookers in the elevator. The outside door stays open for ten minutes after you swipe your key, so they snuck in behind us and rode up to our floor where they asked if we wanted to chill. Night manager said the door wasn't broken and had to stay open for ADA reasons. Maybe for a minute, but we watched several times and the door wouldn't close within ten minutes. Night manager said most he could do was refund me SPG points equivalent to my stay. Nothing else offered or apologized for. We went and stayed at the St Julian in Boulder. Also a four star hotel and the same cost but it was a different world entirely. How this dump gets a four diamond rating is beyond me. It's a stain on the Sheraton and on SPG.
The hotel smelled nice when you walk in. The staff was courteous and helpful. Great location! Overall it was an alright hotel however we'll probably stay somewhere else the next time we are in Denver. Our room was quite small for the cost. The shower was dissappointing. The elevators were particularly slow.
The rooms and staff were knowledgeable and cordial N/A
Located on the 16th street mall. Anything you want within walking distance.
Fun restaurants in the hotel. Good location Wished the pool area also had a whirlpool spa.
Big place...hard to find the rooms because of the multiple towers. I gave 2-3 other guests directions because the had problems too.
I like the location. The Mall Ride takes you right to the hotel. The rooms are large, making it easy not to be in others way. The rooms are large but a lot of wasted space. No mirrors for others to get ready. The shower wasn't hot.
Great Staff comfy room and on site resturant Price for parking
Location is good. The air condition is noisy.
Hated it wont go back I didn't like anything wont go back
The staff was really nice, and it felt very safe. Plus, the location was super. The room had no refrigerator or microwave, and the walls were kind of thin--which wouldn't have been so big a deal if we hadn't paid a price I thought would have ensured against such things.
The flavored water in the loaby was great! The elevators we're unbelievably slow and small! Also the beds we're very uncomfortable. And the pool area was very small
Location in the center of the city, large room space, clean, friendly staff, good discount
The location was great for dinner and the theater. Staff was cordial.
Nice room and place I tried to Check in at 3, but was told checkin time was 4. At 4 I was told there wasn't an available room clean yet. I was told the same thing at 5, 530, and couldn't even Check in to my room until about 730. If I pay for a room so expensive, I want to get the use out of it. Not have to walk around town waiting to check in for hours
Very very disappointed with our stay. They were extremely understaffed in the lobby, there was trash everywhere in the hotel and the room was completely different then the pictures as well as the rest of the hotel. We splurged to stay there and the elevator didn't work, or the air conditioning in most the hotel. Never coming back, not worth the money.
There was massive renovation occurring ON MY FLOOR. WHICH I WAS NOT INFORMED OF AT CHECK IN. HORRENDOUS BANGING ALL DAY STARTING AT 7AM. UNIMAGINABLE THAT A REPUTABLE HOTEL WOULD ALLOW THIS TO OCCUR. WORST STAY EVER!
Location Hotel was under construction. No notice of that until check in. Very disappointing.
1) very convenient location, because I came to Denver by train. and only 5minutes by taxi.
We asked late night concierge if they had a shuttle to the airport. He said yes and ordered us one. Told him we had 2 bags plus 2 ski bags. Driver shows up at 3 am with a luxury car that the back seats didn't fold down. Our ski bags did not fit; he pushed them through the small opening in his back center console. The man was all over the rode driving us to the airport and when we got there he told us it would be $60. At no point did the concierge or the driver ever convey to us the shuttle was not free. Hence why it's called a hotel shuttle. The ride was not worth $60 and we could of easily ubered or taxied for half the price. I was not happy with that at all.
Brand new, modern design, nice lobby area patio & restaurant. Quiet rooms, pretty comfy. Saw a few comments referencing The Art as a 5 star in the category of Ritz & Four Seasons... not quite that nice, it's a solid 4 star hotel.
Customer service was amazing - every employee we interacted with was super helpful
Fun urban area, clean, love the room b/c it's like a studio apt. Nothing
Great location, hotel was very clean and everything was available in the rooms. I was especially impressed when I overslept and called to ask for an extra hour or two to check out. Denny at the front desk was more than accomodating, which just made my stay. Thank you!
Big room, clean, friendly staff, fantastic amenities, free dinner and breakfast every day - can't go wrong! Nothing.
Loved the location. Right near lots of shopping and near the shuttle bus that moves all the way around down town Denver. We didn't take advantage of the hotel weekly activities but it was nice to have the option of being social in the evenings and getting solid breakfast in the morning. Would love to stay here again in the future. The couch in the room was fairly stiff. Restroom door is sliding and doesn't actually lock. Shower also doesn't close, was a standing shower.
I had a great room with a little kitchen. Got a pretty good deal when I booked day of stay. Clean, modern, and spacious.
The room was beautiful and luxurious. Very, very clean. Nothing.
Very clean with a friendly, attentive staff. Right near excellent attractions in Denver. Convention center down the street. Walking distance to Coors field. 16th st Ped Mall a block away. Really a great place to stay. Nothing
We really enjoyed our stay. Lovely hotel I like everything
Bed was very comfortable. All home amenities are available, and well maintained.
i loved everything about it, the deal was great and the room marvelous, from the moment i walked in the staff made me feel welcomed... wow breakfast simple but enough, drinks in the afternoon again simple but nice- the room was clean, loved the kitchen and separate sitting area..i have to tell you overall i was completely happy which is hard with someone like me.... i had booked something private and it was more expensive it did not compare at all - the location was also incredible easy to get anywhere - can't really say i don't have any one thing that i can honestly say i didn't like
Friendly staff, comfortable and clean room, good local recommendations from staff,great and convenient location, reasonable price. The parking prices...we didn't rent a car but if we had, the parking per night is pretty pricey (same as any other downtown hotel, though).
Clean and accommodating Rooms were a little noisy from street noise. Valet parking was expensive
I like the location And the food that we had delivered by room service! That's I had to wait while the two front people was on the phone for 20-25 min.! I was in line aline for 15min with two desk people on the phones! Irristati
I got a pleasant welcome. Room was ready. Great morning coffee
Spacious comfortable room, good design, good location, new and fresh overall; very good restaurant (Pi) and coffee shop (Das Boggs) bath towels were not up to the same standard as the rest of the hotel
I had an issue with the person I was traveling with, and the staff was extremely helpful and accommodating. They waited with me until I was picked up by a friend and assured me my safety was their first priority.
The shopping was great. Lots to do in walking distance. I felt it was ridiculous to charge for parking when you're already a guest with the hotel.
Excellent location, perfect rooms (clean and neat). Rather expensive (taking into account the absence of free parking).
The room was clean, spacious and had everything one needs for a weekend in Denver.
The hotel was very close to the Denver Pavilion where we were able to walk and take a free shuttle to the Union Station and Snooze restaurant. The staff was very courteous and helpful. We had a great view of the Rockies and we could see the Bronco stadium. Housekeeping was great. Parking was expensive The air conditioner did not cool down the room like other hotels. The pool was very small and unimpressive.
The staff was always friendly and helpful. The rooms were clean and comfortable.
I had asked for an early check-in around noon. they said they were not able to accommodate us for that time. gave them my cell and they called about 1 1/2 hours later and said our room was ready front office staff was very nice.
This hotel is beautiful, clean, and the staff was so friendly and helpful.
Great location new hotel great value for your money
convenient, close/walkable to 16th St Mall, clean & comfy; upscale feeling but not overpriced.
The hotel was clean and comfortable. We had a horrible time finding it ; not just the first time but every time. The hotel shares a building with another Hilton hotel. You cannot see the signage when you are on the streets of Denver. Also be prepared there is only valet parking available at $33.00 a day. And I got double charged for that one dat do check your bill.
The staff, specifically Stefan Stefan, were really wonderful. The art in the lobby and on the floors was brilliant. The room was comfortable, the bed was great. Loved the Neutrogena products in the bathroom Somebody missed a spot vacuuming. There was a nasty little pile of fingernail clippings in the corner of the room by the window. We valued our privacy and our time, so we didn't ask anyone to come up and fix it. But that definitely detracted from the stay. Otherwise, pretty darn good.
The breakfast was GREAT. Our rooms were clean and restocked everyday w/ coffee, tea, soaps, shampoos. Location was great.
What is not to like? Brand new hotel with all the amenities. Breakfast area was crowded but they did a great job replenishing. I needed stamps for postcards and they were complimentary; they go over and above!!! Nothing
Location, easy check in process, continental breakfast, friendly and knowledgeable bartender. We called down to the front desk to retrieve our car that was parked through valet and the message wasn't relayed properly. We waited for 10-15 min. before asking a valet employee if our car had been called down. Mis-communication caused a slight delay.
The location was great and everything was in walking distance.We enjoyed our staying . The parking meter was a little confusing. Our day parking end up $27 dollar a day instead of $17
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Room layout and breakfast Valet parking very expensive and very disorganized. Had to on the street wait over 30 minutes to have car brought up
The room itself was very nice, very comfy and clean. And large. Parking was a bit difficult, but found a great cheap lot behind it. Was a little worried about security there, but didn't seem to be an issue.
Everything Charged me for 3 days of parking when I only parkegd for one day. Problem was resolved.
This guest did not leave comments about this hotel.
great location nope
This guest did not leave comments about this hotel.
The valet boys were cute. The valet boys wouldn't come home with me.
Location The eggs and sausage for the complimentary breakfast were horrible. Unlike any other Holiday Inn Express I've stayed at. Clogged tub but called & got fixed within 20min Cable TV didn't work, called and the issue was never resolved. No fridge in our room.
Location was pretty good. Staff are friendly. Price! Way too expensive for such a hostel. I'm not sure what the justification is for $30 a night for an 8 dorm room. There must be very low and high seasons. Some really, really stinky patrons. Never smelled so bad and slept so poorly because of certain guests. Maybe that's not at the fault of the hostel, but they should have solutions readily available. The bunk beds were the most basic and extremely cheap. The mattress often slid off the frame. Only 1 shower for an entire floor of dorms. That was more than 50 people sharing 1 shower!
Great location, affordable. Ideal for people who want to be downtown and don't need luxury. Definitely more of a hostel than a hotel, although I stayed in a private room. You have to pay $3 for a worn out towel. Clean the bathtub before you use it and bring flip flops if you plan to take a shower (all showers are shared). My mattress was pretty uncomfortable but not the worst. The locks on the door are kinda sketchy. The older white gentleman checking people in blatantly ignored an Asian American woman in order to serve two ditzy white girls first. He also overcharged me but then when I went back and showed a different staff member my voucher I got a refund for the overcharged amount.
Nice staff, simple nice room, option for private bathroom, great location. Loved fan and open window instead of air conditioning. Despite it looking very tidy and clean, not as relaxing as staying at a nice hotel. But for the price, totally awesome and good enough for me. I would recommend it.
Dirty, loud, lots of scary people. Didn't feel safe. Wouldn't stay again.
Cost, cleanliness, and location were all fine. Noisy. Not just the other residents, but the pipes made a lot of noise at night. The plumbing was poor (almost no water pressure in the shower). And even with the curtains drawn, the room leaked a lot of light from the hallway at night, so it never really got dark.
LITERALLY, NOTHING. ABSOLUTELY EVERYTHING. SO BAD I SLEPT ELSEWHERE. NOT KIDDING.
The history of hotel is great!
The people who work here are most definitely awesome!!! not sure where to eat, where to look around to have fun ask them and they will tell you the best place's to go!!! Not to sure of the people living here feels like they full time live here just some of them but not a bad thing just to keep in mind but I felt 100% safe and I'm sure if any problems they will take care of it. But IV had a great time here and will come back so really can't say anything bad
we walked in for a room. quite a scary lobby but I saw it was cheap and we would only be resting until morning. unfortunately my partner lost her ID so we couldn't stay. we never entered the room and only had the key for less than 5 minutes. they were rude and wouldn't return my money.
It was quiet and nobody bothered me. I had a single room with a toilet-- not the tidiest place, but it wasn't scary either. If you're 20-something, not picky, and traveling cheap, I highly recommend. Definitely not a luxury hotel, but hey, you get what you pay for. I feel like I got full value out of my 60+ dollars/night here. I'm glad I didn't blow $250 down near the convention center. I just needed a safe, quiet place to crash for 5 nights, and I got that. Staff were nice.
The staff were super friendly and attentive- the first day there was a problem with our bedding, and they changed the sheets right away. Overall, the place was ok, reasonably clean for a hostel (they could stand to clean the common shower area more often, however- hair was clogging the drain). It would be nice to get a few more appliances in the kitchen area so guests could actually use it. The rooms have no A/C and tiny fans that don't do much, which can be a problem during the summer. The beds are hard as a ROCK..I'm 26 and my back was killing me by the time I left. Also, there is a club next door that plays loud club music all hours of the day. Not the hostel's fault, but if you're looking for a good night sleep, I'd suggest requesting a room that doesn't face 11th ave.