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Nice place, good price, excellent service and ubication.
Well Clean!!! N/A
Staff was friendly at front desk and the location is perfect if you need to be near the convention center or want to go out on the town. Fee for parking was $28 for the first night. Pool was really outdated and didn't match the rest of the workout facility or hottub area. Shower floor was slimy in room.
The bed was very comfortable and the accessible bathroom was roomy and well designed. We did not like paying $42 for parking. On the website it says "parking available" but the steep price tag was a shock. This hotel is in downtown Denver so parking is at a premium but I would prefer to know the price up front.
Typical Hyatt...the Grand Hyatt Denver is a bit nicer. I would definitely stay here again. Clean, well appointed rooms...nice bar & coffee shop in lobby.
Clean room nicely updated. Excessive parking fees that were added in and not disclosed at check in or departure.
When I walked up to the counter for check in, the young woman who assisted me was extremely friendly. She answered all my questions and pointed out a few nearby locations I should visit, including some good places to eat. I appreciated this touch and congratulate her, though I cannot remember her name! I had some difficulty finding the cups as they were tucked away in cabinet under the TV. I did manage to find them before I called customer Service, but it was strange not to have them out in the open.
Comfortable, clean, great location, electronic check in and check out. The tv in our room was not plugged in and the plug was inaccessible. We didn't feel like calling maintenance for this but it was definitely annoying. Also we were on the sixth floor and when we were going to bed around 10 the sound of music from what I presume was a ballroom party was loud. We got a really good deal, maybe that's why? Not typical for my experiences with Hyatt.
Kayak hooked me up with competitive pricing. The hotel was beautiful and very luxurious. Every single Staff member was very friendly and helpful.
Great location friendly helpful staff. The towels were horrible! Stiff, scratchy, not soft at all. Hurt to dry off with. For such a great hotel this was a huge disappointment
Very clean room, very friendly staff, clean common areas, wonderful location in close proximity to 16th street bars & restaurants Walls were very thin and not soundproofed like many hotels. A domestic disturbance broke out in the room next door at 2:00am but was quickly resolved by hotel staff. Our shower curtain was also torn and needed to be replaced.
Beautiful hotel with excellent rooms. Very good customer service. I've stayed in Denver many times and this is the first hotel I want to return to.
Great Staff comfy room and on site resturant Price for parking
I like the location. The Mall Ride takes you right to the hotel. The rooms are large, making it easy not to be in others way. The rooms are large but a lot of wasted space. No mirrors for others to get ready. The shower wasn't hot.
Big place...hard to find the rooms because of the multiple towers. I gave 2-3 other guests directions because the had problems too.
Location, Location, Location. The rooms in the tower are smaller. It was not an issue as purpose of visit was a staycation to dine in Denver. Parking was not included with the room it was a extra daily charge.
Located on the 16th street mall. Anything you want within walking distance.
Seth, the guy who checked us in was great, gave us free drink card and gave us recommendations for clubs. Room was clean and hotel had a nice friendly atmosphere.
The rooms and staff were knowledgeable and cordial N/A
The hotel smelled nice when you walk in. The staff was courteous and helpful. Great location! Overall it was an alright hotel however we'll probably stay somewhere else the next time we are in Denver. Our room was quite small for the cost. The shower was dissappointing. The elevators were particularly slow.
Fun restaurants in the hotel. Good location Wished the pool area also had a whirlpool spa.
Staff were super nice and accommodating, room was clean and updated, pool was great, facilities were well maintained. Elevators were weirdly slow; a small flaw.
Nothing? Four star hotel more like a two star dump. Mold and mildew in the first room so they moved us to a dog room. Night management was rude and unapologetic when I informed him that we had been propositioned by two hookers in the elevator. The outside door stays open for ten minutes after you swipe your key, so they snuck in behind us and rode up to our floor where they asked if we wanted to chill. Night manager said the door wasn't broken and had to stay open for ADA reasons. Maybe for a minute, but we watched several times and the door wouldn't close within ten minutes. Night manager said most he could do was refund me SPG points equivalent to my stay. Nothing else offered or apologized for. We went and stayed at the St Julian in Boulder. Also a four star hotel and the same cost but it was a different world entirely. How this dump gets a four diamond rating is beyond me. It's a stain on the Sheraton and on SPG.
I did not like paying $275 for the night and being put in room whose walls adjoin the elevator shafts. Could not sleep at all, elevators whizzing up and down all night long. The room we were in 1606 should not be rented for the same price as other rooms of the same layout. I wanted to take it up with the staff in the morning, but had to leave first thing in the morning due to an unexpected family emergency. Therefore I cannot say if they would have taken $ off our bill or not. I may still try to contact management.
Small gym and not hot tub.
Great location. Live music in the lobby was lovely. Bell boy staff was very helpful. Check-in took nearly 20 minutes because there was one person checking us in and about five people in line. I've never waited so long to get a key to my room. And not a huge deal, but all of the preferences I had indicated in the pre-survey were "no longer available." Door to my room took nearly 30 seconds to close. For safety reasons I would have to stand and watch it close every time I went in and out of my room. Area around the tub wasn't very clean.
Hotel representatives were extremely friendly and helpful. The room was spotless. No coffee when we went down for breakfast. Parked across the street cause parking was expensive.
Clogged drain in the shower
The stay was very enjoyable. Great staff, they were available when needed and very friendly even the valet staff. Being from out of town the hotel was easy to find and close to everything-food, fun, and shopping!
The room was spacious and clean. The bathroom/shower was great. The staff provided great service and I always had clear communication with them. Highly recommended.
Great proximity to everything downtown, great service, ambiance, etc. Nothing!
The staff was nice The price of a bottle of water was crazy never drink the water rather drink out the sink... Bring own water
light rail and b cycle is only a block away.
Loved the outdoor tennis court. The front desk staff was very courteous and helpful.
Clean The day after we checked out, our friends were staying at the hotel. We were supposed to pick them up at a certain time. My phone battery died, they weren't answering their hotel phone (seemed to be broken) but the staff wasn't very accommodating in helping us reach our friends.
The view was great, breakfast was good, staff was friendly and helpful No hot tub, no free parking
beautiful, modern and roomy rooms free happy hour Free breakfast
Staff very friendly. Great location. Breakfast was very crowded. Hard to find places to sit. Took a long time to get the car out.
Great location for anyone attending an event at the convention center. The complimentary breakfast is great - huge selection of food. They also offer a managers reception in the evening with snacks and complimentary beverages (including beer!) We stayed in 2 separate rooms because of a mistake made by the hotel. When I made our reservation we were booked in two room types...so we had to check out of our first room and move to a second room, which was a huge inconvenience. The cleanliness of both rooms was seriously lacking - our first room had a blood stain on the duvet and something sticky splattered on the bathroom light switch. The second room had stains on the towels and something gross splattered on the wall next to the toilet. Definitely not up to par for a ~$200/night room!! I never really felt comfortable or clean during our stay. Also, parking at the hotel is $37/night --absolutely RIDICULOUS. Next time I'll probably stay at the Hyatt across the street.
Great Location, comfortable big clean 2 room suite, good black out curtains.
It's Embassy Suite, typically nice There are parts that need to be updated and repaired. Our carpet was stained and the bathroom fan did not work. But still a nice environment.
Breakfast buffet and managers reception was terrific!
Great location. Ceiling had been previously repaired, but the work was terrible. Looked like the ceiling could fall in at any time.
Location Hotel was under construction. No notice of that until check in. Very disappointing.
We asked late night concierge if they had a shuttle to the airport. He said yes and ordered us one. Told him we had 2 bags plus 2 ski bags. Driver shows up at 3 am with a luxury car that the back seats didn't fold down. Our ski bags did not fit; he pushed them through the small opening in his back center console. The man was all over the rode driving us to the airport and when we got there he told us it would be $60. At no point did the concierge or the driver ever convey to us the shuttle was not free. Hence why it's called a hotel shuttle. The ride was not worth $60 and we could of easily ubered or taxied for half the price. I was not happy with that at all.
Very very disappointed with our stay. They were extremely understaffed in the lobby, there was trash everywhere in the hotel and the room was completely different then the pictures as well as the rest of the hotel. We splurged to stay there and the elevator didn't work, or the air conditioning in most the hotel. Never coming back, not worth the money.
The location was great for dinner and the theater. Staff was cordial.
Location is good. The air condition is noisy.
Nice room and place I tried to Check in at 3, but was told checkin time was 4. At 4 I was told there wasn't an available room clean yet. I was told the same thing at 5, 530, and couldn't even Check in to my room until about 730. If I pay for a room so expensive, I want to get the use out of it. Not have to walk around town waiting to check in for hours
Location in the center of the city, large room space, clean, friendly staff, good discount
1) very convenient location, because I came to Denver by train. and only 5minutes by taxi.
The staff was really nice, and it felt very safe. Plus, the location was super. The room had no refrigerator or microwave, and the walls were kind of thin--which wouldn't have been so big a deal if we hadn't paid a price I thought would have ensured against such things.
There was massive renovation occurring ON MY FLOOR. WHICH I WAS NOT INFORMED OF AT CHECK IN. HORRENDOUS BANGING ALL DAY STARTING AT 7AM. UNIMAGINABLE THAT A REPUTABLE HOTEL WOULD ALLOW THIS TO OCCUR. WORST STAY EVER!
The flavored water in the loaby was great! The elevators we're unbelievably slow and small! Also the beds we're very uncomfortable. And the pool area was very small
Hated it wont go back I didn't like anything wont go back
Unique concept would travel them ALOFT A Lot all over. A really cool option if you are planning to spend a weekend in Denver. I enjoyed the indoor pool especially! Also was given a nice view and the place has a modern art motif goin' on. I would stay here again great amazing value right by sams diner #3 a new favorite and the grass roots hats store!
Big room, clean, friendly staff, fantastic amenities, free dinner and breakfast every day - can't go wrong! Nothing.
The room was beautiful and luxurious. Very, very clean. Nothing.
We really enjoyed our stay. Lovely hotel I like everything
Great location, hotel was very clean and everything was available in the rooms. I was especially impressed when I overslept and called to ask for an extra hour or two to check out. Denny at the front desk was more than accomodating, which just made my stay. Thank you!
Loved the location. Right near lots of shopping and near the shuttle bus that moves all the way around down town Denver. We didn't take advantage of the hotel weekly activities but it was nice to have the option of being social in the evenings and getting solid breakfast in the morning. Would love to stay here again in the future. The couch in the room was fairly stiff. Restroom door is sliding and doesn't actually lock. Shower also doesn't close, was a standing shower.
Fun urban area, clean, love the room b/c it's like a studio apt. Nothing
Very clean with a friendly, attentive staff. Right near excellent attractions in Denver. Convention center down the street. Walking distance to Coors field. 16th st Ped Mall a block away. Really a great place to stay. Nothing
I had a great room with a little kitchen. Got a pretty good deal when I booked day of stay. Clean, modern, and spacious.
Bed was very comfortable. All home amenities are available, and well maintained.
i loved everything about it, the deal was great and the room marvelous, from the moment i walked in the staff made me feel welcomed... wow breakfast simple but enough, drinks in the afternoon again simple but nice- the room was clean, loved the kitchen and separate sitting area..i have to tell you overall i was completely happy which is hard with someone like me.... i had booked something private and it was more expensive it did not compare at all - the location was also incredible easy to get anywhere - can't really say i don't have any one thing that i can honestly say i didn't like
Friendly staff, comfortable and clean room, good local recommendations from staff,great and convenient location, reasonable price. The parking prices...we didn't rent a car but if we had, the parking per night is pretty pricey (same as any other downtown hotel, though).
Brand new, modern design, nice lobby area patio & restaurant. Quiet rooms, pretty comfy. Saw a few comments referencing The Art as a 5 star in the category of Ritz & Four Seasons... not quite that nice, it's a solid 4 star hotel.
Customer service was amazing - every employee we interacted with was super helpful
We were given a very luxurious two bedroom, three bath suite with wet bar for our family of four....what a GORGEGOUS room!!! We had a wonderful time...pool and fitness center are nice, as well.
Enjoyed our stay very much. This hotel had everything we needed to enjoy a family getaway! The hotel was clean and the staff was very helpful and cheerful. 16th St. Mall just a couple of blocks away. Nice casual restaurants close by so we didn't eat at the Marriott restaurant. Would definitely stay again.
The staff from the time we drove up to Valet, to check in, and any questions we had were answered in a timely and professional way. I thoroughly enjoyed my stay in Denver and would not mind staying at the same place again, whenever I do make another trip out to Denver.
We came for a hockey game and this hotel is in a great location. Room was comfy, bathroom well equipped. Breakfast was mediocre. 16th St. mall is only 2 blocks away and Denver public transportation made it convenient for everything.
This was a GREAT find for our family located VERY conviently in downtown Denver within a 2 block walk of the central part of the 16th street mall and therefore ALL of downtown. The staff was terrific, hotel was clean and our room was FANTASTIC. It was clean and comfy and had a terrific view of the mountains and court house. The pool area was nice and we had a great stay.
Central location to downtown area made walking easy, exploring fun. Coureteous staff, quick check-in and out, and comfortableclean rooms makes this a hotel on my 'stay again' list. Great Cobb salad in the bar too!
JUST A QUICK TRIP TO DENVER FOR BUSINESS. THE STAFF WAS VERY COURTEOUS. GAVE ME A ROOM CLOSE BUT NOT NEXT TO THE ELEVATOR (NICE FOR SECURITY). VERY, VERY COMFY BED...AND THE TOILETRIES SELECTION WAS NICE. (WHY DO I NEVER REMEMBER MY OWN SHAMPOO?)\n\nQUICK WALK TO 16TH AND ALL THE GREAT RESTAURANTS. HAD WORKING BREAKFAST IN THE HOTEL RESTAURANT. GOOD FOOD, UNOBTRUSIVE STAFF WHO KEPT THE COFFEE FILLED! FRONT DESK STAFF HELPFUL IN GETTING TRANSPORTATION OR INFO WHEN NEEDED.\n\nWOULD DEFINITELY STAY THERE AGAIN WHEN I'M BACK IN DENVER.
The beds were very comfortable the pool and spa clean. The hotel was in a good locatoin to most city center activities. I would stay again for any football or basketball games or any city center activities. I would not use this hotel if I had a car, there is no parking
Didn't spend a lot of time in the hotel. The hotel fit my needs.
Very nice hotel with VERY comfortable beds with down pillows, comforter, and mattress pad. You won't want to leave your cocoon of down. They delivered a mini fridge to our room when we requested it. The staff were courteous and friendly. Good location, only 2 blocks from the 16th Street Mall.
Clean and accommodating Rooms were a little noisy from street noise. Valet parking was expensive
Spacious comfortable room, good design, good location, new and fresh overall; very good restaurant (Pi) and coffee shop (Das Boggs) bath towels were not up to the same standard as the rest of the hotel
The room was clean, spacious and had everything one needs for a weekend in Denver.
I had an issue with the person I was traveling with, and the staff was extremely helpful and accommodating. They waited with me until I was picked up by a friend and assured me my safety was their first priority.
The shopping was great. Lots to do in walking distance. I felt it was ridiculous to charge for parking when you're already a guest with the hotel.
Excellent location, perfect rooms (clean and neat). Rather expensive (taking into account the absence of free parking).
The hotel was very close to the Denver Pavilion where we were able to walk and take a free shuttle to the Union Station and Snooze restaurant. The staff was very courteous and helpful. We had a great view of the Rockies and we could see the Bronco stadium. Housekeeping was great. Parking was expensive The air conditioner did not cool down the room like other hotels. The pool was very small and unimpressive.
The staff was always friendly and helpful. The rooms were clean and comfortable.
I got a pleasant welcome. Room was ready. Great morning coffee
I like the location And the food that we had delivered by room service! That's I had to wait while the two front people was on the phone for 20-25 min.! I was in line aline for 15min with two desk people on the phones! Irristati
I had asked for an early check-in around noon. they said they were not able to accommodate us for that time. gave them my cell and they called about 1 1/2 hours later and said our room was ready front office staff was very nice.
The staff, specifically Stefan Stefan, were really wonderful. The art in the lobby and on the floors was brilliant. The room was comfortable, the bed was great. Loved the Neutrogena products in the bathroom Somebody missed a spot vacuuming. There was a nasty little pile of fingernail clippings in the corner of the room by the window. We valued our privacy and our time, so we didn't ask anyone to come up and fix it. But that definitely detracted from the stay. Otherwise, pretty darn good.
The hotel was clean and comfortable. We had a horrible time finding it ; not just the first time but every time. The hotel shares a building with another Hilton hotel. You cannot see the signage when you are on the streets of Denver. Also be prepared there is only valet parking available at $33.00 a day. And I got double charged for that one dat do check your bill.
convenient, close/walkable to 16th St Mall, clean & comfy; upscale feeling but not overpriced.
This hotel is beautiful, clean, and the staff was so friendly and helpful.
Great location new hotel great value for your money
The room itself was very nice, very comfy and clean. And large. Parking was a bit difficult, but found a great cheap lot behind it. Was a little worried about security there, but didn't seem to be an issue.
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Location, easy check in process, continental breakfast, friendly and knowledgeable bartender. We called down to the front desk to retrieve our car that was parked through valet and the message wasn't relayed properly. We waited for 10-15 min. before asking a valet employee if our car had been called down. Mis-communication caused a slight delay.
Everything Charged me for 3 days of parking when I only parkegd for one day. Problem was resolved.
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What is not to like? Brand new hotel with all the amenities. Breakfast area was crowded but they did a great job replenishing. I needed stamps for postcards and they were complimentary; they go over and above!!! Nothing
Room layout and breakfast Valet parking very expensive and very disorganized. Had to on the street wait over 30 minutes to have car brought up
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great location nope
The location was great and everything was in walking distance.We enjoyed our staying . The parking meter was a little confusing. Our day parking end up $27 dollar a day instead of $17
The breakfast was GREAT. Our rooms were clean and restocked everyday w/ coffee, tea, soaps, shampoos. Location was great.
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Location The eggs and sausage for the complimentary breakfast were horrible. Unlike any other Holiday Inn Express I've stayed at. Clogged tub but called & got fixed within 20min Cable TV didn't work, called and the issue was never resolved. No fridge in our room.
The valet boys were cute. The valet boys wouldn't come home with me.