Would you like to save as your currency permanently or for this visit only?
The Arab and Idian hotel staff were perfect and helpfull in eveyway that can they made me feel spicail :) The Chines hotel staff were very bad they made it difficult for us in everything .They cant say anyword in the right way and you have the work it out by yourself what do they mean.:(
The fact that it is connected to the Dubai Mall is a great Plus.. The hotel is very new hence the staff managing the hotel had little exerience on how to deal with guests, and many of them didn't speak neither English nor the local language (Arabic) fluently. The furniture was custome made and was low on finishing quality. The connecting corridor between the hotel and the mall wasn't finished, and we had to walk through the hot/humid indoor parking to get to the mall while the decoration workers were finishing the corridor. The hotel had no taxis waiting at the entrance like other respectable hotels, we had to wait 25 minutes to get a taxi. Taxi drivers didn't know about it, and got confused when asked to drop us at the hotel. The room didn't have a floor plan with emergency exit hung on door
The towels wasn't so clean
nice spacy studios, the view, closeness to dubai mall and fountain area phone system doesn't have quick buttons for house keeping,room service...etc no instructions for room to room calls or outside calls.. it was stated that rooms have wi fi but it didn't work and the employer couldn't instruct me efficiently to solve this problem... website didn't have booking option had to book from another hotel booking site
Smell of the rooms and coridors good swiming pool nice birthday and hony moon decoration arrangements free The towels was not soft at all , in very bad touch to the skin very expensive according to the room size and furniture quality ad access to the mall ,, elevators very slow , very dramatice bad view over looking the metal roof of the dubai mall , small lobby bad lighting for the room , spot light in top of the bed , yes you can turn them off , but still they look bad not luxury feels like 4 star level of dubai driling and maintinace was more than what they told us in the letter paper from the manager
Direct access to Dubai Mall
Its was great
I have been upgraded to the best with no requsetion and all my Correspondents been handled perfectly non
closed to dubai mall AC was not cooling, afte reparing was ok in the first day but next day same proplem cames again.
Very new. In Dubai Mall which makes shopping very comfortable. Very friendly staff.
Great Rooms, Close to Shopping and entertainment areas. I liked all
I like it all, every thing was wonderfull none
all were ok specially the front disk staff & room service staff nothing
Employye appreciation and the cleanness of the rooms.The comfort of the room. nothing
close to shopping
The rooms are very well furnished, very comvortable, sapcious, and clean. location is excellent. the elevators are centered in one area wich make them very far from some rooms.
i didnt like the location of the room .. its was 5 min walking from the left ..
service was fantastic got upgrade as hotel wasn't full.
Everything was perfect amazing hotel very clean classy and luxury Nothing at all
Everything, hotel was very comfortable and had a great location No
The service is very slow we have experianced two times delay in sending the small car (tuk tuk) .. More than 40 mint before check out waiting for the tuck tuck and when asking the service desk they just say will follow up without any status or coming back with status.. I think there os no system for checking the tuck tuck availability.. Was disappointed
Quality, service, cleanliness... Basically everything!!! Excellent
The room was really amazing, spacious, light and with lots of electronics. Came with surround sound, DVD, electronic curtains, electronic toilet seat and espresso machine. The building it self is very big and has a overall good design. The hotel also offers free access to water park and private beach. We missed our free shuttle to the water park in the morning, so the staff arranged free hotel limo drop off. Had dinner at two restaurants and inclusive breakfast. The Prime Steakhouse on the 5th floor was really nice, kind of expensive, but well worth the money. The BAS on the 8th floor is more budget and a outdoor smoking lounge. Serves only pasta. The pool has a very nice view, not very big, but you can order beer right in the pool :-) The elevator was broken for about one day, which made it hard to get up and down. Had to use the service lift at several occasions. This was the reason why we missed the free shuttle. They fixed this pretty quickly. The breakfast was nice, but compared to other 5star hotels it was a bit small, and there was some flies in the bread section because of open doors. The location is far away from most other attractions. This is a country side racecourse hotel, nothing else for 10-15 min with taxi.
stuff were pleasant and breakfast were great nothing every thing is prefect.Best stay ever
profesionalism of Alvin at reception and the rooms are fantastic!! Room service
the hotel is high class -the rooms furniture / the beds/ also the staff is helpfull - the bus shuttle is a good idea - the breakfast is nise. as a five star hotel it should have the lady salon -and beauty treatment as a massage and ...ext...when i read about the hotel it shown that this facelities all included -- my wife supriced about that..also no night program - no playground for children...
luxury type of the hotel,size of rooms, quitness & quility of BF the poor maintanance of the hotel,the staff wernt prepered to solve such problems at proper time , when we received the3 rooms too much problems was there - the Ac was v hot & the suddenly broke down of electricity of the rooms & the room bell also stuck ringing from the early morning for the hole floor,
Very nice indeed Not the hotel itself but the heat all over the place
Quality of the staff, quality of the services, quality of food, creativity at the middle of constructions.......
The External pool View and Open Green areas and the Sea View was spectacular! The Rooms were very old compared to the proce we had to pay! Price was very much exaturated!!
got upgraded on arrival - checked to see if we enjoyed our stay
This hotel is of spectacular luxury.everything we expected from a 5* hotel.will definitely return
staff was so nice and facilty
What can I say but fantastic....... everything was just perfect.....
Location of the hotel. Beach facilities Rooms are old
Room, the sea view, facilities and everything about the hotel is good The room rate is very high and gets even higher because they do not include tax. So you book a room for 1500 DR then you will be surprised at the check out that you pay extra 150 each night.
The saff were very helpfull we got upgrade to a suitr very large a comfortable Hotel prices for drinks & food a bit on the high side
I like when I complain, they took a quick action. The TV was totally not clear, so they had put for me a tempoorary one. So, the staff cooperation was fair enough. I didn't like the toilet, was small, dirty and the pipes was leaking. In addition there was no purpose to put a TV because it was not clear like a very old TV's with waves.
Cleanliness and quality of the rooms and grounds were great. Some areas kids by the pool were extremely noisy and unattended.
The staff is excellent excellent excellent The rooms need to be updated
Liked: close to airport taxis available on queue Dislikes: check-in took forever room was sub-par, old, falling apart supposed to receive fruit basket, never arrived food is ridiculously expensive for the price, this hotel is definitely subpar, and there is nothing that justifies the expensive room or food. breakfast was not even included. would never stay here again.
Ambience and friendliness of staff Nothing
neer airport and shopping places nothing
the staff, the location
The standard remains high and I will return for these reasons There is a Friday brunch which is very loud for most of Friday afternoon and evening due to the copious amounts of alcohol consumed by the participants.
Staff were very friendly and the food excellent One of the pool and part of the hotel was closed for maintenance during our stay
Excellent stay. The facilities, food, staff...all was very good. Location very convenient close to the airport and only 20' drive from shopping malls.. Bathroom was oldfashioned..
Everything about the hotel is fantastic. We have stayed there now 3 times and would go every year if we could. We have 2 children and the staff and facilities are absalutely excellent. Not at all.
real italiaan coffee machine in room, the swimming pools and room opened on the garden
Big and spacious rooms. A lot of noise from construction going on outside the hotel.
I need see view room hotel restorant
Construction works at night behind the hotel
near shopping and airport, very friendly and comfortable
I arrived early, hotel offered me free Break fast while waiting for my room... I liked that offer Not at all
Hotel staff are friendly and always willing to help. I find the rooms not particularly clean especially the floors. After you have walked around a while your feet are black underneath.
the hotel staff and there services they were very helpfull, cheerfull. the weired smell, the dirt the rooms and bathrooms was not clean.
I likeed the cleanliness of the facilities, professional staff, good security, quietness and location of the hotel near a major shopping center and proximity to the metro station. There are 3 things I didn't like : Room service is very slow and I have to call repeatedly for little things such as extra kitchen items, ice, towels etc. The second one is the size of the single beds. They are too small for a 10 year old kid leave alone an adult.The 3rd thing is there are not enough number of kitchen ware in the apartment.
The rates are higher than the other similer hotel apartments in dubai.
location, restaurants and bar, staff room next to service door was very annoying. spa not that good many single men. The charged my credit card a big amount as pre -authorization is still not adjusted . both the bank and the hotel blame each other for not adjusting the charge.
convinient for business trips no smoking in the lobby
Everythning was so personal Nothing
Quick check in and out, hospitality, quick and easy valet parking system and the interior design which was very children friendly. Generally, there are no sharp edges neither in the room nor the bathroom, so I didn't have to worry about my young daughter wandering around. I didn't get a chance to go to the pool or the gym, so this is mainly about the room and reception. It was good to see a local guy working there as well. Nice complementary accessories/fruits. The location is another advantage since it was very near to our desired destinations. The construction work around the hotel although the hotel has nothing to do with it. The tv not being an lcd which is also not a big deal. Overall it was excellent.
the food is bad, poor cleanliness, overpriced. i'll not think to stay there again.
shangri-la wants to be the same as a Four Seasons but that's impossible for them
My experience was amazing, the stay at the hotel is valueable for the money. Hotel location, staff trating, spa, swimming pool are very nice. nothing..
The food in each restaurant we tried in the hotel was outstanding. The service throughout the hotel was excellent. The cost during low season is not unreasonable for the comfort and quality of the accomodations. One of the nicest hotels we've ever stayed in.
The service at the hotel is prompt and efficient. Clean and an absolutley wonderful hotel. Will continue to stay there during each visit to Dubai. The only things we didn't like was how expensive the hotel laundry service is and how over priced and very bad the room service food was.
We really had a great time excellent service,
Please write at least 15 words
The staff, the service, the quality was all excellent!! It was more than expected. The pool and gym was also amazing services. I would definitely stay there again and if our children are with us we would have utilized the complimentary wadi water park and private beach tickets. The food packages in the hotel were a little too expensive, but there were too many other food options around town to worry about the hotel restaurants.
Very helpfull and smily faces.Better than home!!
Loved the perks with complimentary access to Wild Wadi Waterpark and Zero Gravity beach club.
The bullivard and everything
One of the best hotels world wide. Great location, fantastic service, and amazing views of the city from every window. Highly recommended.
the service and the staff were supper good nothing
The staff was excellent wich is key to great lodging experiences. When we coupled that with the beauty and quality of the facilities, we were just blown away. I have been in the gaming, hospitality, and entertainment business for 31 years, and this is by far my best experience. There were no issues at all.
Apart from our room supposedly not being ready at 7:30 pm on the day of arrival, the stay was good.
My wife and I are in our late 20s/early 30s and stayed at the JET in Dubai for two nights en route to Thailand for our honeymoon. Dubai is an expensive city, so the cost for a night or two in the JET is on par for other hotels in the area. It's located close to the mall and the metro/train, and it is the epitome of luxury, comfort, and relaxation. I've stayed at the hotel for numerous business trips and insisted we stay there for our quick stop - my wife has had nothing but overwhelmingly positive reviews since we've left. The views, the staff, the room, the breakfast (which isn't included in the price of the room, unfortunately, but is worth it if you feel like splurging), the pool, and the amenities make this a perfect place to stay. As noted above, it would be nice if the hotel included breakfast with the room, but otherwise there is nothing I can say that I didn't enjoy.
Everything is perfect,the staff is very friendly , the beach îs great.Perfect
the friendly hotelstaff and the exellent service and facilities
This is the best hotel I saw in my life There was not enough chairs outside the enterance to use while I was waiting for my car
I like the location and the sport facillities the cost is high
i know the hotel and the service is always very good. the cost.
beach was very nice
Beach, room view Somehow slow check-in formalities, advance payment at the booking time
the beach and the kids free kids meals for under 4, its too expensive in high season
View of the Burj Arab from our balcony
Helton Hotel is comfortable to stay and all entertainments facilities available I expect that internet service is complementary
Location. In surrounding rooms, staff started construction at approximately 9am on a Saturday morning. No apologies from staff completing construction or at the front desk when we mentioned it at check-out. Have stayed at this hotel twice already (repeat customers), but will not likely do so again.
Location dated hotel and decor in comparison to surronding hotels and area. needs updating
I liked everything about this hotel. Had the most nicest and friendliest staff. They were very welcoming and great! The resort was super nice and my stay for the week was very comfortable.
Hotel room, and resturants THe hotel staff are no updated with what's going in their hotel, for example, I asked three staff in the hotel about the sauna which is located in the 1st floor, everybody told me that it's open, when I went over there ot was under renovation, (the news is not spreading propperly arround the hotel staff)
Staff are brilliant and can't do enough for you. Cliched but still true. The small bar near reception when not in use was a bit dreary - we were sent in for a coffee - while our room was allocated.
Services was good At 18 September when I've checked in, from my credit card(VISA27819) have drawed down 1800.00 AED as deposit.
Large car park facility..Swiming pool..location.. snack bar and mini bar pricies are quite very expensive.
it was very nice the view It's the only hotel in the world where they extra charge you for cleaning the rooms for 10% and it was very unplasent that in the day we had arrived they demand an deposit of 500 euro per room. And everything it was verry expensive. For expl. 1can of coca cola in hotel was 20 dhs and acroos the street was 1.5 dhs.
The location with own private beach and great pool, also the upgrade to include breakfast, snacks and drinks Loved everything especially the friendly staff
The comfort of the rooms and the outside terrace bar. needed food to be served later in the evening
...friendliness and helpfulness of the staff. They were all soooooo pleasant. We were made welcome and comfortable always. ...the selection of goods in the Gigilou......little store. No souvenier type items at all.
The delay in check-in procedures
the room and lobby are nice Hotel staffs
Very friendly and professional staff throughout the hotel. Excellent place for a business trip.
The price was excellent. The location is perfect for Internet/Media City/Al Barsha. The room was very clean and comfortable. The food was very good value, the breakfast was delicious and the staff all extremely helpful. Highly recommended WiFi should be included in the room price even if that means the room price is increased
The Terrace Room Service Response was slow
Value for Money. Perfect! Nothing
Amazing, thats all i can say.
the bed was very comfortable, staff were attentive and provided good service, several restaurants within the hotel including a pub, close to media and internet city and the metro internet was overpriced and should be inclusive at this price and they blocked skyping. There was also no details available as to how much it cost to phone from the room
Staff was excellent and treated us like vips. We got a room upgrade to a gorgeous suite. Very spacious, almost like a 1 bedroom apartment. It was the most comfortable bed I can remember out of my home. Thank you mr aniss - Reception Although the location is in the middle of construction area, tecom, its still very central to get around to Mall of the Emirates, Dubai Marina, etc The hotel also provides complimentary shuttles to beach, shopping malls etc. Nothing. Rotana, true to its reputation, excelled in every way. I also enjoyed a fantastic spa treatment with a well trained Filiphino lady. It just was the cherry on the top. This hotel comes Highly recommended.
room space reception, service approach, response time, breakfast too expensive, asked for an extra bed 3 nights in a row but no reply
Standard room was very large in its size. Nice setting area in the room overlooking at Sh. Zayed road.
the bath is transparent and there is no privecy
It was a pleasant stay and unforgetable time in this gotel. Its loby has excellent atmosphere and rooms was very nice and hme service was outstanding. stamping valet parking card from the receitpion each time I goingout. but this is doesn't mean it is un managed. it is good service
Very quiet and the services are fast and the staff and friendly For check in they need more staff, we waited in line to make the check in although there was more than one desk but no staff.
Quoted a lower rate for single occupancy, but was charged for double occupancy and despite speaking with a manager, issue was still not resolved. He claimed he would and get back to me, and never did. Very unprofessional front desk staff plus bad management makes this rather nice hotel undesirable. Will not return.
I waited around 15 minutes for registration and it was 12,30 in the evening after a long trip
The large executive suite They dont have good express laundry
Rooms and services Nice people and very good customer service !
Big Rooms, Amazing Location
the place is comfort and hospitality is excellent
Great service , friendly staff, big rooms, rich breakfast buffet, comfortable beds, good location , great value for money They need to improve the pool area slightly
Don't offer breakfast included. Bad service in the check in.
Stayed in executive suite. Loved the room. Love that all the lights were remote controlled. Room service and cleaning services were great. This was supposed to be a five star hotel, and that it is not. It is maybe a four star at best. It's great if you can can get a discount online, but not paying full price.
Great location. Easy walk to the Mall of Emirates where I could catch the Hop On, Hop Off bus. Felt safe as I was a woman traveling alone. The atrium, open air style of the hotel cause the noise to travel making it difficult to get work done while in the lobby. Noise could not be heard in my room. On checkout, babies were in the lobby crying making it very unpleasant place to be.
perfect reception. modern accommodations
The hotel crew are generally friendly and helpful. Not geared for family vacations
The pleace of the hotel and the privace They took more then 20 mints to bring my car
Rooms are of great comfort. Very good location. A great Hotel. Eventhough windows are doubleframed, some noise from Sheikh Zayed Road can be heard. But this is not a major issue.
The location and service were good. Visa processing was very prompt. The closets in the room are not 5 star quality and the handle of one of the sliding doors was broken. The rate per night was very expensive.
Staff is Very Very proffessional and very Kindly
the view of the Shk Zayed Rd. from the top Bathroom floors don't have drains, water get stucked on the floor.
very busy hotel food was very bad
great location in the middle of the city, great facilities like sauna swimming pool and so coopertive staff
breakfast and the manager cristina so nice polite and know what she does.pool excelent.
very equit place. i did not like the hotel services.
I was there on my anniversary, the best that amazed me was the extent they went to make my experience wonderful. they suprized me with flowers in the room and a nice cake, also a nice suprise after my spa with a nice private table for me and my wife. this Hotel is a 6 star the 6th star for going beyond the normal hospitality
every thing was very good. we got our room after 2 houres of our arrivel that was bad , there was 1 car from the hotel at the airport when i asked for 2 and i was willing to pay extra and i had reservation of 2 suites .
The warm welcome from the hotel staff and also the old charming atmosphere No
Because I really like their services and it is very flexible Nothing
1- The relaxtion environment that hotel is providing. 2- The place of the hotel, which it's near to Al Bahar Shopping Mall and it's near from many touries distenations.
The staff was amazing and over all the stay was great
Beautifully appointed room in the executive wing. Access to the Executive lounge and business center was a nice perk. The gym has good equipment. The mall is a few steps away and has bars, restaurants, grocery, pharmacy,coffee shops. There is construction in the neighbourhood that started up at 6:30am. When that is finished the place will be perfect.
it was a very nice 5 star hotel, which was absolutely worth any penny paid! nice environment, just behind Burj Dubai, nice and quiet, brand new hotel, nice interior design, good location, nice staff and lots of facilities in and out of hotel. no coffee maker in the room, but learned later you could get one on request! so next time better!
the very nice and romantic atmospere of this arab style and comfortable hotel room cleaning staff was not discrete enough
Buda Bar Yes , the room wasn`t prepaired well before I checked in , the ac was not woking ,the wieght maschine was not working .....etc
The staff are excellent and they always strive to make customers happy, from the minute of check in and during all the stay. I didn't like the noise of constructions during the day time. However, the hotel staff did make me happy by changing my room to the other quite section of the hotel.
A fabulous location in the heart of the Marina with easy access to nearby shops, resteraunts and beach. A beautiful hotel where the service is impecible. The club klounge facilities were fantastic - definately worth the upgrade to the club room
Best service ever
i liked the beautiful veiw of the palm jumirah and the comfort bed with the spacious relaxing room
Excellent Quality Payment system for credit card was very onerous. check out took 45 mins. As they have a lot of international travellers they could do more to be supportive in such cases.
They treat us very special ...Thanks for that, and when you mentioned breakfast was included?, You didnt cheated us because it was included not like the other site I booked before, they mentioned in the net that breakfast was included , when we went to the hotel? It was not included... Booking.com is the best !!! excelllent None
The staff was so nice and even got an upgrade at the hotel, The hotel provided a birthday cake,none alcoholic drink,birthday greating card and flower free of cost for celebration. The in room restroom does not has (shataf) as the public restroom.
The service and kindness of hotel staff. The noise! They are building massive building right in front of hotel, construction site goes on 24/7. No piece. Makes windows dirty/dusty and impossible to sit outside and enjoy "marina" and "sea" view.
Really comfortable room, we were upgraded to a suite. All restaraunts excellent but expensive.
Staff were very good and the service was also very good I did not think it justified the price
i booked signature room and the upgrade it to suite :) - friendly staff- fast check in location is too quite
Very fine hotel, as what you would expect from a Raffles, Breakfast was awesome, however, the internet in the rooms was very slow at night, I would highly recommend this hotel to everyone, and I’m planning to take my family there shortly. Internet connection.
The size and design of room, the politeness and friendliness of the staff. The view from my room and also the new "Red" bar... Nothing
The excellent behaviour from the hotel staff.
Overall first class..and they made up for the room not being made up one evening...restaurants very good...proximity to wafi mall very good. No not at all I like the chain
I travel a lot and get to see many hotels, at this hotel they have thought about everything. Perfect place, very nice rooms, service impecable, love to come back!!!! Bravo!!! Being about 10 away from the city, location is Ok
Large rooms with a great view of the Dubai skyline. Unlike some of the other hotels, Raffles includes Wi-Fi in your room rate which I think is the right way to go as most people have internet access at work and home. The staff were very friendly and helpful. It is connected to a large mall and so you have easy access to all the stores and restaurants in it. The metro station is a short walking distance from the hotel. It is definitely a hotel I would come back to and recommend to my friends.
The room was fantastic! The staff were great and the pool, pool bar and restaurant were all really good. We stayed there as part of our honeymoon and the staff went the extra mile. We checked in at around 3am after flying in from Mauritius and the hotel, knowing we were on honeymoon laid on Champagne in our room and rose petals on the bed and around the bath. Only slight things. The room rate has an additional 10% tax but also another 10% gratuity which I haven't come across before and personally think is far too high. I like to tip 10-15% on extras but not on a room rate. I can't imagine the staff would see all of this and when else would the size of a tip be greater if you ordered late or in busy periods (both factors which would push up the room rate and therefore tip in this instance).
everything was in excellant order
I like the servece for the staff .. evry body there felling you ,, you are speciale The breakfast buffet is not match with hotel .. need more selction and kind .. the sweet is bigger than ather ..
very bad experience. nightmare . ruined my calibration and my weekend. the worst hotel I have ever been to. I booked to calibrate my anniversary and my wife's birthday. We agreed that I shall check in and after one hour I leave the room to prepare a little arrangement for the occasion and they confirmed that to me. I left the room and returned after mid night and they didn’t do anything in the room and all their promises were not met or delivered. Big disappointment for me and defiantly my wife was very disappointed from me ..