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easy access to the expressways. bigger tub/shower
It is nice looking hotel. Room looks nice. When we got breakfast , the waitress was not there to pour the coffee and juice,we were almost done with breakfast when she showed up. Also what is worse I got 3 bites on my leg I am afraid that they have bed bugs there what does not make me happy I hope so I will not contaminate my house with them.
the location, the pool, the room
it was a good and convenient hotel. everything was perfect. it is in the suburbs of chicago so anyone who is travelling with a car could choose the hotel as it is also close to the airport. driving to the downtown would take 30 minutes and may be a little more in the rush hours. the staff at the reception was not kind. not all of them but some of them were not polite and were not even able to talk politely . as being a customer, I had expected a much smiling face and a proper talking style.
The hotel was fit for my stay,Well located ,comfortable,and the staff were efficient and friendly.One thing I did miss was complimentary transport to the airport.Otherwise a good experience and I would return again Kind Regards Garry Saul
Yes, comfortable, clean and convenient to O'Hare Restuarant was below average
The comfy bed Over charged my card and when confronted got ignort.
we liked the good service. we had a problem with the a/c in our room and within minutes they had some one up there to fix it.
Helpful staff, checkout at 3pm as our plane departed later was no problem. The children loved the swimming pool. Good way to relax before sitting in an airplane for 10 hours :-) Double beds are exactly that: double. Queens would've been more comfortable sleeping 2.
Hospitality was great, outstanding ! No, everything was perfect.
There's an free airport transfers
staff from front desk is very friendly. the shuttle had me waited for more than an hour at the airport.
Staff was polite and friendly. The cleanliness of the room and facility are excellent.
Location of the motel being right next to O'Hare is nice. I needed a hotel last minute to cover a couple days in Chicago before heading down south towards St. Louis. I noticed on Kayak that this motel was a pretty good value overall for the location and need of the two nights. I booked the room, proceeded to call the motel and talk to the front desk. I advised them that my girlfriend would be flying in Thursday morning around 2 AM (I booked Wed - Friday morning specifically for that reason). I made sure with the front desk agent that this wouldn't be an issue because of the late check-in, they advised me it would not. I suggested maybe a note on my reservation to ensure it doesn't get removed. I then asked exactly how to get a shuttle from the airport to the motel. They advised me that after 11 PM they no longer do 30 minute interval shuttles, but they do the shuttle based on call from airport only. I detailed all that information to me girlfriend who proceeded to advise me that none of these things worked out properly. Upon arrival at the airport she immediately called the motel number I gave her for the shuttle. After multiple attempted phone calls with no answer, she gave up and grabbed an Uber to the motel. Upon arrival she waited for a front desk agent to help her, finally after about a 30 minute wait someone came out and assisted her. While being assisted she noticed that the front desk agent (a woman) refused to answer the phone to which my girlfriend made the comment "Do you guys answer the phone?" Upon her researching the reservation number I provided for my girlfriend, she advised her the reservation was cancelled due to her not showing up on time for the check-in. They were able to get her a room that worked because of availability, but this was a pain compared to the preparations I purposely made to avoid all this work for us coming in late to the motel.
Quiet and cheap. Staff were very helpful-electricity went out in my room in the morning and they fixed it right away (3min)- must have blown a fuse.
I liked the fact that the hotel was very economical and close to where I needed to conduct business the next day. The hotel room could have been cleaner!
close to ohare I thought the bed was from the Flinstones. It was like a slab of concrete
This is a great value for your money. They offer free 24 hour airport transfer and the rooms are clean. They have a nice television and comfortable beds. Overall it was as expected. Nothing to really change.
It was clean and cheap, what it says oon the tin bit noisy
I was in Chicago in transit and wanted an inexpensive place to stay at for the night that was close to the airport and had a free shuttle service. This is a very basic motel with towels, soap, clean beds and wifi. That's all I was looking for and it met my needs perfectly. Ask for a non-smoking room specifically because I think they also have smoking rooms (not sure). There is no microwave, or complimentary breakfast but they do have complimentary coffee. The walls are thin so I would hear people speaking in the adjoining room. Fortunately, they were not loud and didn't bother my sleep.
good price, staff next morning were excellent when we arrived there was no record of our booking and the staff member implied it was our fault. She was civil but not really welcoming.The first room they gave us stank of damp, but the replacement was fine.
it was nice clean room ...comfortable ..and i do believe that the breakfast was acceptable there aws no staff that can help you in carrying your lugagges ..and i was not so that about the transportation to the down town of chicago
Good location and value for the money.
Absolutely loved the staff!! They were both friendly and attentive:) I would definitely visit again
This guest did not leave comments about this hotel.
The location was great, easy access to I-90. The rooms were nice and clean. The lobby had a nice-sized lounging, eating area. The staff was very friendly. Overall, I was very pleased with my stay.
All great Nada
Staff was pleasant.
There is absolutely no sound barrier. On Sunday morning at 6am we were woken up by the families staying in what sounded like 2 or 3 room in our hallway.
it was all good value I always hope for better breakfast options but what they had was standard.
Transportation - Bus shuttle was great. none
Clean and excellent breakfast! Rooms were very small and there was so much noise from the freeway. It was very loud and there were no room darkening/noise reducing curtains.
Nice staff Parking
in the airport building, reasonably priced. Maids kept knocking in the morning even though we had a late check-out.
Nice clean room. Great location if you have early flight and live far from airport like us. Or if you have an overnight connection. Just a short walk underground and your at the airport terminal.
My husband went to make coffee in the room when he got water from the sink it was a milky white color. We tried a couple more times to see if it was a fluke, it was not. When we called down to the desk she said she would send maintenance, it was 12:30 am and we had just gotten in on a flight so we just asked for a bottle of water. We were told that it would cost $4 for one when it was their water that was not clean. Worst customer service we have ever had at a Hilton.
Walking access to ORD and CTA
We had booked this reservation in advance because we were scheduled for a very long overnight layover in Chicago. Our flight to Chicago was cancelled because of weather, as were many others that night, and we were rerouted but the airport would not cancel our reservation, charging us for a room that we had no way of using. We would have thought that a hotel inside an airport would have been more understanding, particularly since I'm sure they filled our room with stranded passengers, but they wouldn't even begin to discuss the issue when we called that night. We were severely disapointed
The views of the O'hare airport from the 10th floor were awesome, bed was very comfortable, extremely convenient for business travel, nice hotel restaurant and transportation from the hotel was seamless, upgraded room came with free WiFi (odd to charge for this Ina business hotel) Upgraded my room for $50 more per night and the in room TV and ordering system was nonfunctional. Pretty antiquated on demand system and the TV remote didn't work well. In the hotel's defense they offered to switch rooms but honestly I didn't want to pack back up and move, also it's an extra charge for the workout facilities and pool/spa (maybe not if you get the more expensive room)
Convenient to airport It's so big you feel like you're in an airport walking the mile to your room. It's also really expensive for a single night convenience stay.
Location is terrific! Service is great. Perfect for an overnight stay, before or after a long overseas trip. We stayed before and after our trip to India. Best, David O'Brien
my bellman was fantastic. he took me up to my room and made sure everything worked before leaving.
Gaslight Club! The room was lovely, the bed comfortable and most of the staff was customer service oriented. There were not enough people at registration, so there was a long wait to check-in. There was one woman who just stood by one of the other agents and then went to the far right and stood by another agent and just walked away when I asked her for help. It was very distressing, as I had a dinner date waiting.
Stopped by the bar for a light dinner. The tables were not clean and the server was overwhelmed. I waited twenty minutes for her to acknowledge me and at least ten more minutes for her to clean the table. I was meeting someone at that location otherwise I would have left. When we received our food it was less than good. I had to ask three times for our bill!
Great value for quiet and modern room. Staff was very nice. They let us check-in at noon. Red bar has great food and appetizers. Construction outside of hotel entrance was an eyesore.
Everything the waiting Time for shuttle to the casino
Room was comfortable and clean. Everything I needed was available. Only a 6 minute cab right to Gino's East for the classic Chicago Deep Dish experience.The hotel staff was friendly and helpful, and there were lots of events happening! The TV wasn't working correctly. Channels wouldn't update and the room service menu wouldn't load. There was a bit of nickle and dime-ing as well.
Great location, with easy access from your parking garage. Polite and helpful stay. Great breakfast buffet. Big T.V in our room #302.
Convenient hotel for bus travel Location is a drag
Great hotel bar with happy hour and great food. Airport Shuttle service Clean, comfortable rooms. Parking situation is difficult when arriving and checking in.
Great location, close to airport and CTA blue line. Beautiful interior, great room. I would love to stay here again Mattress a little too firm
Everything was seamless from check in to check out. The in hotel restaurant was tasty. The rooms were spotless. I appreciate that our room had a balcony with a great view of Rosemont. Everyone was friendly. I loved the proximity to the Rosemont Entertainment Center and the Fashion Outlets of Chicago. I would absolutely come here again Paying for parking is irritating and the parking garage is a little bit from the hotel.
The price was right for just staying one night with a very early morning flight I stayed here for Beatles Fests in 1990-93. Many changes downstairs but the hall ways, the rooms, etc seriously need updating.
Workout room had lots of equipment. The rooms were comfortable. It's a huge hotel with a huge atrium and the sound travels easily up from the first to the tenth floor. This made it impossible to sleep with a rowdy group in the hotel. I also hate paying $25 for a crappy breakfast buffet and $25 a day for parking. i felt ripped off.
Great value. Very nice design. Convenient location. Polite staff. Full parking lot. Long walk to the room.
Excellent facilities and extremely nice and helpful staff. Parking was a nightmare, and if you could find a space it cost $30 per night. They could also use another set of elevators.
We got there and we had asked for a room with two beds and they said they didn't have one when we had already made the reservation with two beds. Staff did not do anything to accomadate us. Registration lady was rude and short.
Newly remodeled, clean hotel; staff is very polite and proffesional. Stayed there over 30 times in the last 2 yrs, and will definitely do it again
Bed could have been more comfortable.
Nicely appointed room; very good about late check in despite being busy (~2am). I had to purchase a toothbrush and have the lady and the shop tell the front desk guy (who had sent me to their shop) to give me toothpaste because they were out. A little dissapointing given the price and proximity to the airport.
Stayed in numerous ohare area hotels during past five years and hands down, Loews was heads above in cleanliness, staff, and overall presentation. Spacious yet quiet, especially in a bustling area. Will be back.
The staff was extremely friendly, the hotel looked great and the parking garage was great for us to leave our vehicle during our trip.
Nothing much Pay to park even though it was that far from city, bad bathroom, no complementary breakfast
Not impressed with charging to register early. And never have had a 4 pm register time.
Didn't attend due to not being able to get to the hotel. Contacted Loews and cancelled the reservation without any issues, but the booking agency decided that it was within their no cancellation period, so still charged. If the hotel refunds, I fail to understand why the agency still charges?
I had an all around great stay. Great location for traveling, shuttle service, shopping and eating out but also the restaurants in house. But two things I would look into I stayed the 12/18-19 and as I was waiting for the shuttle around 430 am a drunk guest was vomiting in front of the doors, spitting on the walk mat, and just being ridiculous but i seen staff members walk right by him and do nothing. Being in the industry I would have thought to get this guy away from guests whether by using security or simply asking him if he needed help. It was disgusting having to see him vomit and spit then smell it while waiting for shuttle services.
Clean, cool decor, good service, good shuttle , if you are ever stuck at Ohare Consider this hotel
Clean. Quiet room. Nice bathroom. Near the Rosemont entertainment district. Self park should be free with validation. Paid $24
Bussines oriented only
I liked that the rooms and the pool areas was clean. I didn't like that I booked a room with this particular hotel me baths in advance and I was giving one of the poorest selections of rooms in my opinion! I was on the second floor of the hotel with no window view and it was extremely humid in the room even after I adjusted the temperature on the thermostat time after time. I would say the real reason why I was giving such a poor section in room choice but I'll just leave at this!
Beds were nice and comfy, breakfast was great, and he restaurants had great choices Tv service needed better service and channel options. Takes 5 seconds to change a channel
Clean, comfortable rooms
It is a very clean place. The crew is extremely friendly and I enjoyed the stay. The have a pool and a gym. The front desk remembered my name (even though it was a very short stay) and offered me to join their club and gather points, which was nice. On the not so good side of things it seemed like you're being charged for everything. The parking costs $25, there is no breakfast included and there is only so much wi fi you could use before being charged as well.
Having to pay for parking, Internet and continental breakfast. Every hotel I've ever stayed at its always been complimentary. There was a pic of a hot tub in there description, butt when we got there, there was no hot tub .
Beds comfortable, room clean, lots of towels, friendly staff Quite a way to the restaurants and bars you have to walk through the parking garage so don't wear heels or walk alone. They don't offer a free breakfast with the amount you pay for a room you should get one.
I enjoyed the hotel. It was large and stood out. The rooms were moderate in size. Decent bathroom. Safe in the room was a plus. There was food crumbs under the hide a bed/couch. The parking cost is outrageous. Not only did you have to remember your room key but your parking pass to get out. This was definitely the down fall for me.
While we were there.... the pool was "out of order" .we were told we could go across the street to use neighbor hotels pool..... not real convieniet on Dec 23. ..... ice maker did not work on 4th floor, Wi-if did not function .... rooms were clean , but otherwise disappointing
The Chicago Fire Oven and Staff were extremely great. Anything that we needed was handled right away! I wasn't really sure why we had to pay an additional fee for parking... they should just tack that on to the overall total of your stay.
Staff very friendly and helpful. Lobby area nice and clean, giant flat TV screen for sports fans. Our room very clean and quiet. Bed comfortable, and no bad odors. Complimentary breakfast was adequate. fresh fruits, muiffins, waffle maker, cereal, toaster, juice, coffee- something for everyone. If not there is an IHOP just a few miles down the road that has EXCELLENT service and food! bathroom was too small with no sink and no exhaust fan. Had to brush my teeth, do my hair and put on make-up in front of my fiance......Girls need privacy!!!!
Nothing special, just a solid, nice clean hotel at an excellent price. Decent food in the restaurant at reasonable prices. Airport shuttle is free, but it was an hour late to pick us up because of traffic. You also have to walk 10 minutes through O'Hare with luggage to the spot where they pick you up, and it's hard to find. Not worth it. I suggest taking a taxi. But once we arrived at the hotel, everything was fine.
Stayed here one night on a trip to Chicago. Was a good value for the money. The rooms are very nice and the hotel is in very good condition.
Close to airport. Reliable shuttle. Very clean hotel. Good bar & restaurant onsite- very reasonable prices. friendly staff. Spacious room with comfortable furniture.
The staff was super friendly and helpful. The free shuttle to anywhere made my life so much easier - they took people to different restaurants, to shops, even to a playground. The beds were very comfortable and the rooms were clean. the outside appearence of the hotel is not impressive at all - dont let it decieve you!
close to the airport Not clean. Staff seemed confused about what was included and what was not.
nothing special I complainde hardly about the shuttle, because as I stayed at this hotel only overnight, I booked specially for shuttle, my surprise is thta when I called at the hotel at 11:00 p.m, the answer was that you didn´t have shuttle available afeter 10:30, at the counter the guy said that it is in you website, I extend him my copy from your website and I found nothing in it. I took a taxi the guy was completely lost for 30 mil. So you can image if I will book again with you. Sorry bad service.
room is good as usual compare with other holiday inns far away from the airport,
Nice workers Gave us defective room key, couldn't get in at side entrance or into our room
I Had a great stay and I was well taking care of. I Missed my flight and had to stay in Chicago but arrived late to the hotel. My flight was booked for 7 the next evening. The staff.arranged for me to stay a while longer so I could rest. I'll be staying with them every time I am in Chicago. thanks a million. No bad comments to say about my stay.
Room was spacious and clean. Also, great customer service! I liked everything!
Every thing was great. The only flawl was that the toilet was stopped up, and was slow and quircky even though they sent a maintenence. man to try to fix it. Since we were only there one night it was no big deal.
The room was clean. It looked clean. It smelled clean. The bed was comfortable. The room was quiet. I would stay here again. My room was in need of a better update. The room looked very modern but had a lot of qwerks. The room had 2 TVs but only one of them worked. We did not complain but notified the staff and they were going to fix it. The toilet tank cover was not correct for the toilet. At the corners I could see into the tank. The room was separated into 2 rooms by a door with a bathroom in the middle. The bathroom door had to be closed in order to get from the bed room to the sitting room. The overall hotel had very modern finishes but some of them were poorly executed. For example the wallpaper was very trendy but sometimes the pattern was lined up and sometimes it wasn't. Overall the staff was great and the room was clean and compfortable. If you need a quick overnight stay, this place is great.
The hotel is very conveniently located by O'Hare and the staff was incredibly nice and very helpful. The building and facilities are a bit dated, but nothing that would prevent me from returning. It had everything I could ask for along with convenient airport shuttle. Nice bar and restaurant too. I can't really nitpick anything of consequence. The rate was not very low, but I did book this last minute due to flight cancellation.
Convenient location, staff was extremely nice and helpful. No exhaust fan in bathroom just a big hole. Problems with the cooling system.
clean, access to O'hare No pool, pay internet
I really appreciated the shuttle service to the airport and the friendliness of the shuttle drivers,=.
They refused to refund my money which I have not checked inn I cancelled my booking an hour later after I booked.
Rooms were spacious and clean. I wouid recommend the restaurant, although they are not cheap. The exercise room was well equipped. Charge for internet service
1. first handicapped room given was funky. 2. second room was on a different floor 3. air conditioner did not work in second room well 4. toilets are too low 5. no micro wave oven 6. charged for water and parking only good thing was it closeness to Arena
room was quiet and had good black out drapes breakfast was about $20... not worth it
Parking is a bit difficult, having to validate parking everyday ia a pain but the hotel is beautiful, clean and comfortable
Modern look and feel throughout, in public areas as well as guest room. Plenty of space in common areas to sit, work, read, etc. Room may not be the best for getting work done but was good for sleeping. Rates when I was there were competitive compared to other airport hotels and much less expensive than downtown. Friendly staff. Minor complaints: Not as close to the Blue Line as advertised (although the shuttle will take you there). Entrance is hard to find by car/taxi, but once you've done it it's easy enough to remember. O'Hare is a busy airport so planes are flying overhead all day and night - otherwise fairly quiet. Mediocre coffee.
They charge for parking???? That's ridiculous
We had to travel with our dog and they were had no problems with having her at the hotel. We called ahead. A little more space.
Very unique, clean, and great price for a night Outrageous parking fee, cleanliness of pool table
Good location for shopping and dining. Out of towners: you are not downtown Chicago at this hotel. The train is within walking distance. Beds were very comfy and towels were great. Room was not super clean.
The design and architecture of hotel is aesthetically pleasing and the beds are highly comfortable Staff was not hospitable and seemed annoyed to help or make suggestions to local venues. Talked to three different hotel receptionists and none of them left me wanting to return.
Location was good for an early morning flight
The heater was so loud and rattled it woke me up in the middle of the night, I thought an airplane was landing outside the building
Cool euro style rooms, super easy access to O Hare
The hotel was very clean, the bed was plush and extremely comfortable. The staff was frendly and helpful. They also have an airport shuttle which makes it very easy to access.
Everything was very clean and the beds were very comfortable! I didn't like that I had to also pay a $50 deposit and that the hotel cost did not include a continental breakfast. For the cost of stay, we should have been offered breakfast at no charge. I have stayed at a lot cheaper hotels with breakfast.
The front staff was not knowledgeable and helpful. I asked if I could book two more days at the westin in Chicago downtown and she said I had to call the hotel.
Overall too many hidden charges
Beautiful hotel. Good staff. We didn't have breakfast included so when we went for the buffet I was shocked at the price. Did not expect it would be so much for 2 people. Should have asked first.
Likes: mostly quiet, exercise room top floor, decor, Westin was honest and upfront about renovations with possible noise during our stay-not a problem ar all either, beautiful room. Parking lot in poor condition and not ample parking close by. Adjoining rooms - extremely noisy when someone else is staying next door. Lower level exercise room/pool closes early at 9pm.
I ended up having to bring my dog with me because I couldn't get her on the original flight planned. They were very helpful and accommodating with no extra fee for her! They unfortunately were out of dog beds but they brought up some extra towels for her to lay on.
It was close to Schaumburg, IL. You can hear everything, from the person next door to the people in the lobby and we were on the eighth floor! There was also a surprise "facility" fee for each night we stayed. We had to pay $9.95 to be able to use the Internet for 24 hours.
Beautiful facilities Comfortable beds Excellent customer service Additional facilities fee
We showed up well before check-in, but were immediately checked in to our room. AWESOME bed. Didn't ever want to get out of it! Room was clean and spacious with a nice picture window. 375mL bottle of Grey Goose....$55 plus $3.95 delivery fee plus 21% service charge? Whoa.
I didn't like how thin the walls were. You could hear what was going on in the adjoining room. On top of that the people in the adjoining room had a party until 1am. Hard to sleep when it seems like you are a part of the party.
Comfortable beds and clean room. You can here everyone in the lobby. Especially during wedding receptions.
Room was very nice. Terrible continental breakfast and terrible bar. Undergoing some lobby and main are construction so hopefully it will be much better.
It has a nice lobby to meet people in and also a very nice breakfast area and courtyard. They could use some movie channels on the TV but other than that everything was nice.
I would like to have better breakfast. I didn't like plastic dishes and caps, not proper for such nice hotel.
We had family from four states stay here when we all came together for a surprise party weekend. We all loved the décor overall, enjoyed the Sunday brunch, and clean, comfortable rooms. Pleasantly surprised by the saltwater pool! Our ages ranged from four to seventy-five -- all gave thumbs-up! Sam & Harry's got points for a nice brunch and great service on Sunday morning - but not so much Saturday night when the hostess gave some (bad) attitude. Hopefully, just someone having a bad night. Overall -- great facility & staff! Wish the pool hours would be extended - maybe adults only later? (Hard to relax or do laps while someone else's unsupervised kids are throwing footballs all over the place!) Also - WIFI should be a given at a facility like this!
Booked a King bed room, but upon arrival was told it was unavailable.
My boyfriend and I had a flight out of O'hare early in the morning and were between staying at the Hilton or the Westin, and fortunately the Westin won. The shuttle to and from the airport was fast and our driver was very friendly. When we checked in, there was a line and somehow we were still greeted within 30 seconds, to which the front desk was so apologetic about our 'wait' (so polite)! When we asked of things around the area to do, the concierge went above and beyond as to tell us basically everything fun within a 10 mile radius. The staff was extremely friendly!
Nice stay, comfortable, very helpful employees, close to o'hare. The parking and subsequent shuttle really started our trip out on a good note. No problems
Beautiful room, Very quiet even though it was New Year's Eve. Two couples we have adjoining rooms eventually they got our reservation correct but it took an hour.
Location, van service, room for the price, VERY nice front desk staff Noisy neighborhood near airport/flight path
Very comfortable bed and great fitness center. Unexpected expenses such as parking when there is no other alternative to parking
That it was clean and you have till 3 to check out on Sunday. You had to pay to park
Cleanliness. Spacious. Comfortable.
Close to O'Hare, good food in restaurant (but pricey), good conference facilities, clean, comfortable. Slow bellhops, watered down cocktails in bar, pair of queen beds is really a pair of full size, humid in rooms, doors stuck
Great customer service, I like that their airport shuttle is reliable, leaves every 15 min. I absolutely loved the room service! Room wasn't thoroughly cleaned, I found trash in the carpet. Also the coffee maker in my room wasn't working
Very long lines in the hotel Starbucks. Add more staff or another coffee shop.
The comfy bed The old shower head barely working
I needed a clean, dog friendly hotel for the night and this hotel was everything I needed. Not many nice dog friendly hotels that don't charge you exorbitant pet fees. Its nit-picky, but I left at 5:30 am and there was no coffee service at that hour. If that's my only complaint, its doing pretty well.
The shuttle was super easy to use. We could get right on the train to downtown and saved a lot of money this way. The shuttle driver Roberto was excellent In suggesting activities and areas to go to and areas to avoid. They were willing to work with us and the shuttle was always running. The front desk staff was also wonderful. The rooms were nothing fancy and breakfast was bad but for the money and for how nice the staff were and the location it more than made up for it.
Loved having an indoor pool and hot tub, especially after a long international flight. The room and bed were surprisingly much more comfortable an spacious than the pictures made it seem and we had many tv channels to browse through. Being so close to the airport an without alternative transportation, it was disappointing that there was hardly anywhere to eat within walking distance of the hotel. There was a good pizza place or delivery, but our options were very limited. Also, the water wasn't the best tasting (may just be we are not used to Chicago water) and there wasn't really a microwave we could use anywhere other than the breakfast nook, which was closed off to us. Also, not having the option of anything for breakfast because we had an early flight was annoying. They should be used to early risers and have some sort of cereal or bread and fruit that could be quickly grabbed and don't require any preparation by the hotel.
Cheap enough to entice. Close to the airport so you won't miss your flight. Friendly staff. Very far from the city but I guess you'd expect that from an airport hotel. Rooms just clean enough to be bearable. Even though the breakfast is included, do not count on it at all.
Very friendly staff, comfy beds, breakfast was good. My sheets and towels had stains on them, the AC was so loud I couldn't sleep, the carpet in my room was pretty gross and it was coming up.
I'll like to compliment Cecilia (front desk), Lupe (room maintenance), and Jose (shuttle driver) for their excellent service provided to us. They made us feel good and comfortable. Thanks to all of you. We really appreciate it. The room was reserved as non-smoking but had a terrible cigarette odor. Perhaps management needs to work a little bit on improving that. A few employees need to work on their customer service attitude; Lety (front desk) and Saul (maintenance) for example. They seems to be mad and upset most of the time. We noticed a bit of rudeness when asked for things. Other than that we had no complaints.
24 hour airport shuttle this was the reason I chose this hotel. Left on time and no complaints at all no complaints this is a airport hotel so you knew what you were getting
The staff was friendly and helpful. The shuttle service was quick and convienent. It was sn awesome value. The room was sort of dirty and the facilities were a little sparse. A change machine would have been nice.
The location was good to the major interstates. It was good for the money I payed. I will stay there again. The pool was dirty, we found long hair in the bottom of the pool. The breakfast room was always crowded. Not many healthy options.
Staff were super helpful! Everyone took the time to help us with our needs and gave us tips on places to visit, best modes of transportation, and events happening. The free 24 hr shuttle to and from the airport gave us easy access to anywhere we needed to go in the city and saved us money and time! Will definitely stay again! Pool/spa area was small and crowded. Breakfast was also crowded and made for long lines and wait.
Free air shuttle bus (time is also flexible) Staff are very kind and friendly non
Loved the friendly and helpful staff. Free parking and free shuttle to airport were the whole reason I booked here, but the room was very nice and clean! Not enough outlets in room
The people were very friendly and helpful, the rooms were beautiful and clean. As far as location, the train station was a simple walk up the street and took you directly into the center of the city. Dinning was pricey at Gibson's but it was delicious and the service and food was wonderful. More reasonably priced dinning areas are quite a distance up the street, which left your options fairly limited if you wanted quick and cheap. And even if you made the walk your options were limited.
Caught a weekend rate that included breakfast. Very nice. Initial trouble checking in but that may have been a booking.com problem. My middle initial was put in front of my last name so my name did not seem to be in the computer. Fortunately I had my confirmation page with me and they were able to take of me right away.
Was warmly welcomed with a friendly smile and great service at the front desk...and enjoyed the warm cookie on my way up to my room. The bed was comfortable and had a good night sleep. Wish the parking was free and not confusing when parking. The room was clean, but could be updated with a fresh new look...a little dated.
Quiet location. Clean facilities. Staff were very helpful and accommodating. Good food. Great cookies! No.
It was in a fantastic location. We could walk almost anywhere from where we were staying. Spacious room with nice amenities. Surprisingly quiet stay despite the fact it was during the weekend of Chicago Comic Con. And the service was good as well. Overall, a nice, comfortable hotel, but nothing super special. As the same with everyone else, parking really takes a toll (pun slightly intended). And I guess, for the price, I expected something just a little nicer. You're mostly paying for the convenient location, which granted, it is. I would stay again but only after exploring other options.
The hotel, staff, and location are great. But for the second year in a row on a Saturday night the fire alarms went off in the very early morning evacuating the guests. So in a good hotel we failed to get a good nights sleep.
Location was perfect to catch a train to Chicago. Staff was friendly and very helpful. Late night food in the lounge was very good. Hot tub wasn't even bath water warm and the pool was cold. We found used soap on the bathroom counter when we checked in. We had to pay two days of parking because we went over 24 hours. Since the hotel suggests parking early and taking the train into Chicago, it would have been nice to get some validation for part of the parking time. They told us there would be additional charges if we parked and left for a while then parked again, but no warning about going over 24 hours of continuous parking.
All in all a great experience. If you're wanting a hotel close to the airport this is great, it's not really close to anything else. Breakfast wasn't included and I think at the price it should have been. Besides that, I enjoyed my stay very much.
Treadmills were not in good shape
The location near the airport was the only thing that I liked about the hotel The service, the noice, the upkeep, the housekeeping
Clean, king bed, rate was okay. Parking was relatively cheap. Location was poor for getting anywhere, limited food in the area, Starbucks inside hotel was unpredictably open/closed all weekend apparently at random. Internet was expensive, and I had to pay $12.95 per day per device, so my wife and I had two phones and two iPads, very expensive, so limited connectivity. Parking was only relatively cheap if you didn't use your car all weekend; hardly anything in walking distance, so cab or pay double for parking to take your car anywhere. Location very difficult to access from freeway; you have to drive past restricted exit, get off, turn around, get back on, drive back to hotel exit. We will not stay there again.
Comfortable bed. Good buffet breakfast. Convenient for the conference centre. Pool Not really. Of its kind it was good.
Staff was friendly and professional Would have liked to have seen cameras in the parking lot but definitely not a deal breaker
I liked the size of the room, the amenities were exactly what I needed. The decor and the accent walls were lovely! I also liked that they were able to accommodate my request to be given a room on a higher floor, as I had read reviews that it can get quite loud on the weekends. Piping hot showers, and even make up remover towels with their soaps were a nice touch. I really didn't like that no one had informed me that the free airport shuttle stops running at 2am, when my flight was delayed and I didn't arrive until after that, especially after having called the hotel beforehand to make sure I would still have a ride. Neither their own website, nor kayak, nor booking.com had this informations. This was one of the main reasons I chose this hotel, and after having spent all evening and most of my night traveling, this was the absolute last thing I needed to be worrying about, was safe transportation at 3am.
This hotel was a nice surprise and left a good impression. The check in staff where friendly and helpful. Wifi was quick and easy to access. The restaurant in the lobby had good food, nice sports bar. Their Shuttle service to the airport runs every half hour, and the hotel is not far from the airport. If I find myself in Chicago again this will be the place I stay for my visit. I had no complaints.
location Rooms heating was bad... It got too hot or too cold no parking available at night as they had an event in the hotel which took up all the parking room never gets cleaned after 11.00am
Employees Stay too short
The Staff was amazingly helpful with travel questions. Our flight arrived early and they kindly held our bags in the office until check in and gave us breakfast even though we hadn't stayed the night yet. The shuttle from the airport and to or from car rental and Rosemont Train station just by calling is a huge advantage at no extra cost. This allowed us to catch the Blue Line strait into Downtown Chicago easy as can be and we just called for a pick up after sight seeing. Very nice service If your room is over the side of the building with the Bar you hear the DJ and Music very very loudly even on 3rd floor On a sunday night from 6pm-1130pm Very disruptive - louder than tv or radio - could hear in the shower. No other choices within walking distance for shops or food Without shuttle or a car you are limited to what is in the hotel.
The bed seemed clean. There was a fan in the bathroom which I couldn't turn off, it ran all night, so no sleep. No TV channel listing, no wifi instructions or security. TV reception was terrible on all channels. Vending machines sold out on multiple floors. Staff was slow and rude.
It was much nicer than I expected for the price range. We liked the rooms, the place looked clean and people were nice. There seemed to be a bad water leak in the 4th floor at the ice machine. We reported it but it did not seem that they pay much attention. However, we stayed for only one night so I cannot tell for sure if they did not fix it.
The food at the bar was below average. There wasn't any place close by so I decided to eat there. Still, I don't think I will eat there again. Room was great for the price.
Clean, comfortable rooms and very friendly front desk staff. Helpful as well. The shuttle service was very unreliable, almost made us late for our flight out of Chicago. The location wasn't that great.
no airport noise, large rooms, clean, comfortable, nice staff. air conditioner was loud
Good location relative to airport. Noise from the party room and bar downstairs until 2:00 a.m. Do not take a room on the 2nd floor, particularly on a weekend. I spoke on several occassions with the manager, who indicated that because we booked a room via Kayak he would not move us without paying an additional $50.
cost effectiveness no room service, no hot water pot in room
The young woman at the front desk was exceptionally helpful. She was extremely pleasant and helped me out immensely. I can't remember her name exactly, but I believe it started with a K. The service at the hotel bar. I stopped in twice over the weekend and could barely get the bartender or server's attention long enough to place an order or even pay the check! They were both eastern European.
Rooms were really big, great staff, clean hotel
The facilities and staff were very nice. The restaurant and bar staff very friendly and accommodating. Room was comfortable and spacious. Good location. We booked a king bed but during check in was told the website I used is whatever is available. Wasn't happy about that. They did switch us the second night when one became available for the rest of our stay. The website thru Kayak was GetaRoom that booked the room. So I suggest to confirm your type of room before you stay if you go thru that website.
Big room No free wi-fi
No microwave or mini fridge in the room and room service was a little pricey. Bathroom wasn't as nice as I expected
The rooms were new, clean, well furnished and well designed. Staff was friendly and attentive and the location is close to the airport and rental car returns. Just about as good as it could be. It was cold outside.. just kidding.. there was nothing objectionable.
Space in the roomnothing