Reviews for Enterprise in Buffalo
- All reviews 100%
Apr 11 2017
I only use Enterprise!
Pros: Quick and easy rental.
Mar 21 2017
Disappointed in Kayak and Enterprise
Cons: I booked online and booked a one way. Pick up Buffalo, drop off Syracuse, NY. The agent at the airport informed me my rental was for their downtown location. I spent $35 for a taxi ride to get my vehicle. I was never given an option to choose a location. Once there I was asked if I wanted to upgrade for a couple of dollars more per day for a Tahoe. Since a nor'easter was coming I agreed. I had to wait a while while they cleaned the vehicle but was told to bring it back empty on fuel to make up for my wait. Once driving with the heat on I smelled a strong nasty odor that never went away for the whole rental. The snow was combining down hard within a few hours and I was looking to put it in all wheel drive only to find out it was a two wheel drive Tahoe. I had reserved a smaller class SUV 4wheel drive to begin with. This vehicle was not good for traction in the inclement weather I was involved in. The icing on the cake was when I got to Syracuse and called to find out what time the airport location opened, I was told that my return was for another location and I would be charged $25 to drop at the airport. I'm very disappointed in Kayak not making clear pick up and drop off locations and on the vehicle I received.
Feb 22 2017
Pros: fast drop off!
Jan 24 2017
Pros: The car was perfect,excelent conditions