Reviews for Enterprise in Cincinnati
- All reviews 100%
Based on 32 reviews
Mar 3 2017
Pros: My bame is eugenia and I liked the mileage i got while driving
Feb 11 2017
I couldn't get the vehicle
Pros: Good prices
Cons: They didn't pick me up they going only 5 miles from the rental office
Jan 23 2017
Pros: The staff went out of their way to please.
Jan 21 2017
Pros: Excellent service. Overall very happy with my experience with Enterprise.
Jan 10 2017
Best value for money!
Pros: We keep going for trips now and then, mostly rely on rental cars. But this time, we got the best car for a very good deal. Got a GMC Acadia for 400+$ for 12 days! What else can I say about that :) Apart from the cost, service is also very, have requested the Enterprise for a good car as we are doing a very long trip, and promptly they have reserved GMC Acadia upon our request. They are really helpful, and friendly. We haven't got into any trouble during our journey, so cannot comment on how they would respond on that front. My overall experience is very good, and going for the same Enterprise next time also.
Jan 3 2017
Pros: Hassle-free experience. No hard upsells on extras.
Jan 3 2017
car smelled like cigarette smoke
Pros: Value for the money generally was good. Lenny the agent was very nice and apologetic for the smoke smell. They gave me 10% discount.
Cons: Cigarette smell. Jeep was the rental - little loud on acceleration. Tires were not great. Hydroplaned in water on highway. Got home safe.
Dec 30 2016
Pros: Great service. Fair price. Convenient location.
Dec 16 2016
Pros: Good service. Received a upgrade because didn't have the size requested.
Cons: Wrong size car. It was a free upgrade but too a much larger vehicle with poor gas mileage. All else was fine.
Nov 25 2016
My go to
Pros: Customer service was amazing
Cons: Loved everything
Nov 23 2016
Car was fine, manager tried to stick me with fines
Cons: Returned the vehicle and the manager tried to stick me with fines for damage that was clearly marked on paper before I accepted the vehicle. we had to call over the guy who rented me the car at pickup who resolved the issue who thankfully was more honest than that manager. Will not rent from this location again.
Nov 14 2016
Cons: kayak and Enterprise do not communicate well
Nov 1 2016
People are nice but Corporate is the problem
Pros: Nice people
Cons: Cost $300+ more than what I was quoted through your website A utility bill was needed to pay with our bank card, which is all right, but we had NO IDEA, so we had to screw around in the office through emails and the such. Proper notification of needing these papers would of been nice
Oct 29 2016
Pros: everything- Charles
Oct 29 2016
Was not the right location, even though we selecte
Pros: Great staff. Kayak screwed us.
Cons: Wrong location. Triple the cost of what I booked. I will not use you again.
Oct 24 2016
Pros: Staff was professional in a stressful situation
Cons: It sounds like they get swamped on Friday at 5:00pm....too many customers, too few cars. The staff did the best they could...total wait approx. 50 minutes
Oct 20 2016
Kayak + Enterprise = bad combination
Cons: When I arrived to pick up my Car, my reservation was not in the system. After closer inspection, the agent said that third parties were booking customers at the downtown office instead of the airport because the prices were lower. He indicated that he would get me a low rate, but would have to include the Airport Fee's etc. I was fine with that, until he came back at over $75 per day more...Needless to say I booked through another rental company via their online forms. I will not use Enterprise again, and most likely will not use Kayak for car rental again.
Aug 28 2016
Cons: Well I was promised a week for $159 when I landed I called about to get to the specific location for my car. The gentleman stated that location closed at noon on Saturday. I asked how was I to get the car he said come back tomorrow. I thinking really stay overnight in an airport. Nothing online stated that location closed at noon but he would he happy to help at this location. Just take the shuttle. Then after explaining everything again and signing the nice lady Stephanie says they did they tell you we could not honor the price. I paid $409. Thanks KAYAK
Oct 24 2015
Hat service and great price
Pros: Excellent service Good price Fast Pickup and drop-off
Cons: Transmission was shaky