Reviews for Hertz in Cincinnati
- All reviews 100%
Based on 79 reviews
Sep 13 2017
Cons: did request a car with satellite radio and was not able to get one
Sep 10 2017
Cons: Drop off fees from Lexington to Cincinnati were high
Aug 28 2017
Totally Different Price
Pros: Employee were nice and courteous.
Cons: Was initially happy with the price given through 3rd party online service, however when I get to hertz it was a totally different price especially the insurance cost. Having to pay through Monday, even though drop off was Sunday was not cool. With the numerous technology capabilities today, there has to be a way to allow drop off on a day the facility is closed and not be charge an extra day. The extra charge is just another way of making money ripping off the consumer.
Aug 21 2017
Pros: The van was almost brand new. It was very nice and had plenty of room for all 6 passengers and their bags. It rode well and was extremely comfortable.
Aug 21 2017
Pros: The personnel was plenty friendly.
Cons: The employee at the counter charged me almost double. I realized after the fact that I was given an upgrade that came out to almost double the daily rate, and upgrade I never requested. Then I was charged for insurance, which I requested, but according to Kayak would come out to $9 per day. The rate I was charged was $31.99 per day. So now I have to try to call up Hertz on my own time to get this resolved. I would have had it resolved upon returning the car, but there wasn't anyone in the office on an early Sunday morning who knew how. My suggestion is: Look carefully at the charges. Yes, there is a sort of hefty reserve they take from your credit card initially, but that's normal. As long as everything looks okay, they will give that back to you. It's those dang surprise charges that can get you!
Aug 14 2017
Cons: The cleanliness of the vehicle was at best mediocre. The problem-solving skills of the agents for a tire issue we faced was not consistent among the 7 different people we spoke with, nor was the suggestion from one of the reps that we bring the two bad tires back with us even conceivable. How absurd! You're on vacation in a minivan with 6 passengers in the vehicle, plus their luggage, and the Hertz rep on the phone tells you that you can get the two rear tires replaced, but you have to bring the bad tires back with you, in the vehicle! Definitely absurd! The fact that it took me speaking to 7 different people to come up with a feasible solution to our problem is not the way to do business. The first two people I spoke with didn't even offer tire replacements on the vehicle. The only option offered was for us to drive to the nearest airport (an hour and 23 minutes away) and exchange the vehicle. If you are having tire issues and think it's a safety concern, getting in the vehicle and continue driving it is not what you want to do. One option not even offered was for Hertz to drop off an exchange vehicle to us and then they take our current one. That would have been great customer service! Train your phone people to offer customers solutions the first time they call. Empower your reps to help the customer.
Aug 13 2017
Pros: Convenient location, great car & very affordable!
Aug 12 2017
Good deal for a huge headache
Pros: The car was clean and had great gas mileage.
Cons: I called hertz the day before to confirm my reservation. The person I spoke to told me that the payment was done incorrectly. They said they could reserve it again but under a different price structure. I had to speak to four people, which took an hour and a half to finally have everything straightened out.
Aug 7 2017
Cons: I cancelled the contract after the location attempted a bait and switch to a smaller vehicle. The vehicle reserved was not available.
Aug 4 2017
Pros: Axel was very helpful and friendly.
Aug 1 2017
No Major Problems!
Pros: I had no problems with my rental car and the process!
Cons: The actual office in Cincinnati is really small. There is a sign that says only two customers are allowed at a time. Granted, I picked up and dropped off right as they were closing, but both times there was a decent wait. They usually staff two guys, but I must have caught them when there was only one.
Jul 31 2017
Size of car
Pros: Car was clean and had great gas mileage.
Cons: This is not a car that will fit five people with luggage for traveling. It was misrepresented by Hertz to be similar to a Chrysler 300. As a gold Hertz member, I was sorely disappointed.
Jul 17 2017
Cons: Was unaware of $200 hold being placed on my c.c. on top of weekly amount that was already paid. Booked threw website that said we could rent threw Sunday and Hertz was closed Sundays so we were charged and extra day for car we dropped off Sunday. Car wasn't what we asked for, to small no leg room or room for enough luggage. Will not use company again
Jul 8 2017
Pros: Great value
Cons: Access to location could be better; very small lot with tight entry/exit
Jul 6 2017
Pros: The staff was very courteous at check-in and went above and beyond during the return. Upon return, the staff dropped us off at the airport using the van we had rented. Instead of having to unload my family of six and luggage at the car rental return only to load everything back up onto the airport shuttle, a driver simply drove the van we rented to the airport and helped us unload our luggage at the airport. We have traveled much and that was a first for us.
Jul 3 2017
Cons: car was dirty
Jun 20 2017
Jun 12 2017
Pros: The Kia Optima was an excellent car. The service when checking in was excellent and the return was super easy. Great experience overall!
Jun 8 2017
Pros: Price as advertised. Clean car. Well maintained car.
Cons: Pickup process was longer than I'm used to with other rental car companies but this was largely because of the customer needs ahead of me, not because of Hertz staff
Jun 1 2017
Pros: Great price, friendly employee service, happy, happy.
Cons: I got a great deal on Kayak.
May 25 2017
Pros: The lady at the counter was nice
Cons: I prepaid for a rental, turned out it was 40 miles from the airport. I lost the money I prepaid and I had to pay for another rental from hertz for $150 more than my reservation
May 23 2017
Pros: Quick check in, good price
May 17 2017
Cons: we were late due to traffic. They had a car though and we realized that the card used and the drivers license were in two different names (same last name, same account) so they made us call customer service to get that changed and so we changed it in store and cancelled the order and created a new one and literally turned around and handed them the card and they said they gave the car away, even though the whole process took less than 5 minutes. Extremely rude customer service. Girl working wasn't doing anything and yet still wouldnt help. Had to wait to even get acknowledged.
May 16 2017
Pros: Safety features on the car were useful.
May 16 2017
Pickup delays - felt like I went from Gold member to bronze to copper
Cons: The paperwork said car was full of ags, the electronic indicator said 7/8. Had to bring back to counter agent and wait awhile to be heard. Then they called for service to fill car, but after that was done, the told me it was actually full bu the electronic gage was messed up. Then I demanded the agent write on the agreement that it might not be full so after checking I would not be charged for a partial tank of gas. During rental, the key had trouble turning in the ignition at times. Told them on return this car needs out of fleet and requires maintenance. The last person checking cars should have made that decision. It cost me a total of 20 mins getting to my first appointment on Mother's day weekend!
May 14 2017
Don't use Hertz in Cincy.
Cons: They had no cars and gave me the run around the entire time. Not sure how they operate but they must only have 4-5 cars between the local Hertz stores. Never actually got a car, will never use again .
May 9 2017
Inflexible and lack of customer focus
Pros: People at pick up were good.
Cons: I wanted to change the drop off location and they wouldn't allow me to do that without charging an outrageous price. They lost a good customer.
Apr 25 2017
Cons: I was not happy with the car. I received the car dirty (inside and out), it had many dents and scratches, and the service was ok. I have never rented a car that looked like a used car before...all the rentals I have rented in the past were clean and not damaged. I will not be renting a car from Hertz on Elm St again.
Apr 13 2017
Cons: Extremely difficult to reach by phone. Didn't return message after I finally got through. Did not offer option to pay set gas price on return.
Mar 19 2017
Pros: It was everything we needed at a great price!
Mar 19 2017
Location and pick up were unclear
Pros: It was great if I had know where to go.
Cons: I was told I was at the wrong hertz and the would be extra fees
Mar 13 2017
Cons: Super easy, shuttle there right away too, and
Mar 7 2017
Next time I'll work directly with the rental car c
Pros: The Hertz staff was really wonderful and helpful. They explained everything and were clear about their policies. The car itself was very clean and a joy to drive.
Cons: Honestly, my biggest issue was with booking a rental car through a 3rd party website. I will never do this again. There were many policies that I was unaware of at the time that I booked the car. The rental car insurance that I paid for was not Hertz rental car insurance, it was Kayak's own insurance. Had I known that, I would not have purchased it. Hertz was not even open on the day that I had planned to return my vehicle, so I had to pay for an additional day of car rental.
Feb 24 2017
100$ Cleaning fee?
Pros: Dropped off before opening so no opinion.
Cons: Random $100 cleaning fee with no explanation...
Feb 13 2017
Pros: Customer service was good the young man was extra nice and helpful. The car I rented was nice as well just wish had a variety. But overall everything was good this time.
Cons: When I went to drop car off someone blocked the entrance so it made it hard to park. Wish they had bigger lot.
Jan 27 2017
Pros: The car was nice and everything was very convenient
Cons: You tricked me into buying trip insurance rather than car insurance. I also found that the quoted price which I paid in advance was significantly below the final price charged by Hertz. I paid you $50, and then I owed Hertz another $50+. I wish this entire process wasn't so misleading.
Jan 23 2017
Pros: Pick-up and drop off was quick and easy. The Hertz representative was pleasant and helpful.
Cons: While the car was clean, it still had a slight odor of cigarette smoke and had several set in stains on the interior that made the car look dirty and feel old.
Jan 3 2017
Cons: Last minute informed no cars available
Dec 29 2016
Cons: I was not given any instructions on how to use anything...the car reeked of cigarette smoke and I don't smoke. I had a $100 temper pedic pillow that I had to put in the trunk hoping it didn't smell of smoke by the time I arrived. I got caught in rain before I arrived in Owensboro, had to pull off the interstate and try to figure out where the windshield wipers were and how to get the lights on as I was not told anything when I picked up the car. I will probably not use Hertz again.
Nov 4 2016
Pros: Easy smooth and quick
Nov 2 2016
Bait and switch
Pros: The staff at the airport location was pleasant, especially when I returned the car.
Cons: When I searched for rentals by airport code, I made the mistake of assuming my rental would be from the airport Hertz. That wasn't the case, so I had to transfer the rental to the airport location (other options were to take an Uber to/from the location in the inner city to pick up/return the car -- a big inconvenience). Of course, it ended up costing me an additional 50% of what I prepaid for the rental. I was really frustrated. This is the 3rd-party site's fault, though, not Hertz's.
Sep 26 2016
Good except for pickup
Pros: Everything besides pickup was great
Cons: Person at counter had a hard time figuring out my reservation since it was not booked directly through Hertz. Took about 25 minutes to figure it out. This was annoying.
Sep 15 2016
Car unavailable at first location
Pros: The staff at the Elm location was very friendly and went out of their way to help take care of us.
Cons: The car class that we originally reserved was unavailable when we arrived, so the more expensive cars were not made available to us for our reserved price. Rather, we were driven to another location 10-15 minutes away by an employee, where they also said they didn't have a car available. But after some work with the staff there, they were able to arrange for a car there to be given to us.
Aug 29 2016
Pros: I had to drop off the car at a different location due to a funeral and both locations worked together to make this change equitable to me, as well as seemless.
Aug 4 2016
Pros: Staff in Cincinatti
Jul 20 2016
Pros: Loved the Mazda 3. Liked the staff, very helpful.
Cons: I pre-paid, including CDW, but was charged for a higher level of CDW, which I had to dispute.
Jun 12 2016
Pros: Rep was very nice. Car was clean
Cons: Price quoted online was not honored at pickup
May 10 2016
Vehicle smelled like smoke.
Pros: Price. Good gas mileage. Rode well.
Cons: Smoke smell.
Jan 26 2016
Pros: This time, nothing except they actually had a car.
Cons: Car was dirty. Extending the rental because of blizzard was a hassle.
Jan 19 2016
A ruff ride
Pros: I was given a car that had damage. The car drove a bit ruff and the Low tire light was on when I received the car, I had to put air in the tire. This should have been done before the car was given to me