Reviews for Hertz in Cincinnati
- All reviews 100%
May 17 2017
Cons: we were late due to traffic. They had a car though and we realized that the card used and the drivers license were in two different names (same last name, same account) so they made us call customer service to get that changed and so we changed it in store and cancelled the order and created a new one and literally turned around and handed them the card and they said they gave the car away, even though the whole process took less than 5 minutes. Extremely rude customer service. Girl working wasn't doing anything and yet still wouldnt help. Had to wait to even get acknowledged.
May 16 2017
Pros: Safety features on the car were useful.
May 16 2017
Pickup delays - felt like I went from Gold member to bronze to copper
Cons: The paperwork said car was full of ags, the electronic indicator said 7/8. Had to bring back to counter agent and wait awhile to be heard. Then they called for service to fill car, but after that was done, the told me it was actually full bu the electronic gage was messed up. Then I demanded the agent write on the agreement that it might not be full so after checking I would not be charged for a partial tank of gas. During rental, the key had trouble turning in the ignition at times. Told them on return this car needs out of fleet and requires maintenance. The last person checking cars should have made that decision. It cost me a total of 20 mins getting to my first appointment on Mother's day weekend!
May 14 2017
Don't use Hertz in Cincy.
Cons: They had no cars and gave me the run around the entire time. Not sure how they operate but they must only have 4-5 cars between the local Hertz stores. Never actually got a car, will never use again .