Reviews for Hertz in Cincinnati
- All reviews 100%
Based on 37 reviews
Apr 13 2017
Cons: Extremely difficult to reach by phone. Didn't return message after I finally got through. Did not offer option to pay set gas price on return.
Mar 19 2017
Pros: It was everything we needed at a great price!
Mar 19 2017
Location and pick up were unclear
Pros: It was great if I had know where to go.
Cons: I was told I was at the wrong hertz and the would be extra fees
Mar 13 2017
Cons: Super easy, shuttle there right away too, and
Mar 7 2017
Next time I'll work directly with the rental car c
Pros: The Hertz staff was really wonderful and helpful. They explained everything and were clear about their policies. The car itself was very clean and a joy to drive.
Cons: Honestly, my biggest issue was with booking a rental car through a 3rd party website. I will never do this again. There were many policies that I was unaware of at the time that I booked the car. The rental car insurance that I paid for was not Hertz rental car insurance, it was Kayak's own insurance. Had I known that, I would not have purchased it. Hertz was not even open on the day that I had planned to return my vehicle, so I had to pay for an additional day of car rental.
Feb 24 2017
100$ Cleaning fee?
Pros: Dropped off before opening so no opinion.
Cons: Random $100 cleaning fee with no explanation...
Feb 13 2017
Pros: Customer service was good the young man was extra nice and helpful. The car I rented was nice as well just wish had a variety. But overall everything was good this time.
Cons: When I went to drop car off someone blocked the entrance so it made it hard to park. Wish they had bigger lot.
Jan 27 2017
Pros: The car was nice and everything was very convenient
Cons: You tricked me into buying trip insurance rather than car insurance. I also found that the quoted price which I paid in advance was significantly below the final price charged by Hertz. I paid you $50, and then I owed Hertz another $50+. I wish this entire process wasn't so misleading.
Jan 23 2017
Pros: Pick-up and drop off was quick and easy. The Hertz representative was pleasant and helpful.
Cons: While the car was clean, it still had a slight odor of cigarette smoke and had several set in stains on the interior that made the car look dirty and feel old.
Jan 3 2017
Cons: Last minute informed no cars available
Dec 29 2016
Cons: I was not given any instructions on how to use anything...the car reeked of cigarette smoke and I don't smoke. I had a $100 temper pedic pillow that I had to put in the trunk hoping it didn't smell of smoke by the time I arrived. I got caught in rain before I arrived in Owensboro, had to pull off the interstate and try to figure out where the windshield wipers were and how to get the lights on as I was not told anything when I picked up the car. I will probably not use Hertz again.
Nov 4 2016
Pros: Easy smooth and quick
Nov 2 2016
Bait and switch
Pros: The staff at the airport location was pleasant, especially when I returned the car.
Cons: When I searched for rentals by airport code, I made the mistake of assuming my rental would be from the airport Hertz. That wasn't the case, so I had to transfer the rental to the airport location (other options were to take an Uber to/from the location in the inner city to pick up/return the car -- a big inconvenience). Of course, it ended up costing me an additional 50% of what I prepaid for the rental. I was really frustrated. This is the 3rd-party site's fault, though, not Hertz's.
Sep 26 2016
Good except for pickup
Pros: Everything besides pickup was great
Cons: Person at counter had a hard time figuring out my reservation since it was not booked directly through Hertz. Took about 25 minutes to figure it out. This was annoying.
Sep 15 2016
Car unavailable at first location
Pros: The staff at the Elm location was very friendly and went out of their way to help take care of us.
Cons: The car class that we originally reserved was unavailable when we arrived, so the more expensive cars were not made available to us for our reserved price. Rather, we were driven to another location 10-15 minutes away by an employee, where they also said they didn't have a car available. But after some work with the staff there, they were able to arrange for a car there to be given to us.
Aug 29 2016
Pros: I had to drop off the car at a different location due to a funeral and both locations worked together to make this change equitable to me, as well as seemless.
Aug 4 2016
Pros: Staff in Cincinatti
Jul 20 2016
Pros: Loved the Mazda 3. Liked the staff, very helpful.
Cons: I pre-paid, including CDW, but was charged for a higher level of CDW, which I had to dispute.
Jun 12 2016
Pros: Rep was very nice. Car was clean
Cons: Price quoted online was not honored at pickup
May 10 2016
Vehicle smelled like smoke.
Pros: Price. Good gas mileage. Rode well.
Cons: Smoke smell.
Jan 26 2016
Pros: This time, nothing except they actually had a car.
Cons: Car was dirty. Extending the rental because of blizzard was a hassle.
Jan 19 2016
A ruff ride
Pros: I was given a car that had damage. The car drove a bit ruff and the Low tire light was on when I received the car, I had to put air in the tire. This should have been done before the car was given to me