Guest reviews
Overall rating
5.1
Okay
Based on 19 reviews
Cleanliness
5.8
Comfort
5.6
Pick-up/Drop-off
4.4
Value for money
4.7
Pros
"Staff was very friendly."
(in 153 reviews)
"good location, nice car, no queue."
(in 337 reviews)
"Car was clean ."
(in 29 reviews)
Cons
"Car not available at pick-up."
(in 16 reviews)
"Hidden fine print mandatory insurance."
(in 156 reviews)
"Extremely poor customer service bordering on rude."
(in 14 reviews)
Recent reviews
Traveler rating
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2
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6
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2.0
Pros: Nothing.
Cons: They let me book a vehicle for a Sunday evening pickup, but I couldn't get my vehicle because they closed earlier than normal that day without giving me advance notice. When I called customer service, they basically said "Yeah, it's holiday time. Try again in the morning." Seriously!
review from
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6.8
Pros: clean newer car
Cons: forced to take $100 insurance as they claimed that they would not accept my US credit card coverage.
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2.0
Scam
Cons: This place is a complete scam. Do not rent from them. They require non Canadians to purchase their rental insurance (but don’t tell you this ahead of time) EVEN if you have coverage through a credit card or through your own car insurance. So add $15 a day to the price of the rental.
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4.8
Airport pickup not apparent
Cons: The rental place was very difficult to find. It is not on site at the airport. You will not be able to find ‘Europcar’ on google maps. it is called ‘discount cars and truck rentals’. Phone number didn’t work either when I tried calling. The rest of the rental was ok.
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10.0
Pros: Excellent car
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2.0
Ghost company
Pros: Advertised price.
Cons: Company cannot be reached for shuttle pick-up. Nobody answers the phone and voice mailbox is full.
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2.0
Horrible experience
Cons: I had a Europcar reservation for a car, but it was handled by Discount Car Rental in Vancouver. When I showed up, they had no cars, and only offered me a very large truck with an open flat bed. This did not accomodate my 5 passengers, and the luggage would get wet since it was raining. The manager said I could exchange it the next day or two for the car I reserved, but when I returned, there were no cars. After initally telling me they couldn't refund my remaining rental fee, they agreed, and I went to another car rental company. I would not rent from them every again.
review from
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4.0
Charges were Way Over What We Were Quoted
Pros: The car was clean and nice.
Cons: We reserved the car online for around $220. When we got there they forced us to get insurance through we carry our own insurance stating that they didn't accept US insurance (our insurance company is international). They also had an A/C fee which the attendant could not really explain and then she said she couldn't print out an itemized receipt only show me the screen. We ended up paying $427. If were were not traveling with children we would have cancelled and taken the bus.
review from
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7.6
Pick up
Cons: Was not told that the pick up site was not at the airport & there was no clear signage as to where to go. Had to ask another rental company & phone in stand for pick up didn't. Had to use my cell to call for pick up.
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2.0
No car provided as committed.
Pros: Nothing
Cons: They confirmed a car, but did not provide one.
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2.0
No Car for me!
Cons: Arrived with my family and told they have no cars, my reservation was made 4 days prior. No notice, no solution, just ' Sorry no car for you"
review from
Where can I find Europcar car rentals in Richmond?
Top tips for renting a car from Europcar in Richmond
- Compact rental cars from Europcar in Richmond are around 50% cheaper than other car types, on average