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Perfect location in the beatiful and fun planten Om park and next to a train station that is only one stop from the central station. Can also easily walk downtown. The staff was friendly and helpful. Great value for money! The shower could have been cleaner
great rooms construction, elevators are slow
I like the GYM, suana & steam room, I can relax in the sauna after my exercise... cool Nothing, so far so good
The excellent treat of the hole staff and the confort are the best points of this hotel. The staff is wonderfull, helpfull and they solve us all our doubts and concerns. Very confortable beds and pillows, very nice decoration of bedrooms, quiet, nice views of the hole city, perfect shower. Near enough from city centre and shopping area with a short walk and next to all public transport. Taxis just at the front door all day. Everything was confortable and easy. As an example, they have got a couple of PCs with a direct acces on the main screen were you could print the boarding cards for your trip back. And its free! Really fantastic in all ways. Nothing at all.
the staff were very friendly and the renovated rooms were nicely done but the building work meant it was not comfortable to stay in the hotel The renovation work meant it was noisy and dirty in the corridor areas. In the room there was a lot of plaster on the windowsill which had come down from the buidling work above. The phone did not work and the wireless connection was very slow.
Amazing window view. Special in the Early Morning !
It is the perfect Choice, very friendly staff, very clean rooms, a great location next to the botanical Gardens which also close to the city center, only 1 station away!!! It is Just perfect =)
We got a cheap rate through booking dot com and we thought it was quite luxurious for that price. The internet access did not work while we were there.
Modern design rooms, reception & restaurant areas only 2 lifts out of 6 were in operation, noise from 8am to 8pm, general feeling of 'a hotel under reconstruction'.
I can’t believe that a hotel could keep receiving guests while they are doing a major renovation with loud, annoying noise, disturbing guests in the entire building. They have been doing this even on Saturday!
Sound proving of the rooms are very marginal.
Excellent location - spacious room - quiet - any extra is much too costy: Internat connection, room service, breakfast
A good hotel at a fair price.
The room was a great value because it had an additional sitting area. The location was perfect and had many restaurants and evening entertainment near it. The breakfast was too expensive. There was not enough front desk personnel in the morning hours when the front desk was busy with check outs.
Friendly staff - Breakfast menue restricted for the price .
The size of the room and facilities such as kettle and microwave.
All clean, all good
Big room (suite style), clean and attractive. Very good bathroom. Quiet hotel, although near busy street and area. The pillows provided were awful,since they are too soft. The internet in the lobby costs 5 euros for 15 minutes - something unaceptable nowadays and in hotels of this level.
the size of the room was surprisingly good
The position and the comfort of the rooms. Very modern and up to date facilities. Breakfast was varied, fresh and delicious. Thoroughly enjoyed our stay and would recommend to others.
Excellent. It was four star and the price was 3 star but I believe that this was the hotel had just opened. I suspect that the price will increase.
Exterior design of building and interior design of rooms and communal parts. Breakfast buffet varied and plentiful.
Beautiful Hotel combining "old" stones to modern/design furniture. Very clean, quite and staff very friendly. Great lounge bar and Restaurant is excellent. Location is ok as well, walking distance to centre +/- 20 min, but S-Bahn station just around the corner.
Building, architecture, interiors, brunch, helpful and positive staff. Cocktails at the bar deserve to be better. Lighting there was poor.
every thing a very spesiel hotel
The restaurant was fantastic. Excellent food & service. breakfast was a bit expensive and free WIFI only available in lobby/bar.
Convenient and plenty of taxi availability to get around the city. Good breakfast buffet. Reasonable room service menu and not too expensive. Rooms ok but fairly standard. Needed to reconnect to wifi multiple times. Limited tv channel choice for English speaking visitors.
everything was great
Everything was good but the breakfast was excellent
Water-tower location and design/decor. Location is hard to find (if driving, get detailed instructions) and a bit of a walk from the center.
They had blocked funds in my credit card for two weeks as guarantie of stay, and asked to pay final bill when leaving. In result I have to spend double price
it was close to University of Hamburg and Congress Center, rooms were good and clean,beds confortable receptionists were friendly. The only thing I didn't like, my room only has a cable internet there were no wireless internet in some room one was mine which is not good, because I was have ipad and can not connect from wired one
room was clean and no noise at night Hotel employes were unexperienced and very unfirendly and the breakfast was very dissapointing
Good sized rooms, clean and quiet (although on a main road, the double glazing was effective). Short walk to various U-Bahn stations.
Clean, nice interior No free wireless internet
The rooms are newly furnished and look fantastic. The car parking facilities are excellent as is the breakfast. My only complaint would be the pillows, far too thin and soft
Your staff is excellent. Thank you very much Nothing
Although not in the centre of town, the hotel was located in a pleasant area near several parks and was in walking distance of most things. It was also very well connected and took just over 20 minutes to get to/from the airport on public transport. The staff were pleasant and the rooms were good. Our room was possibly the smokiest 'non-smoking' room I have ever stayed in. In fact, the smell of smoke hit my nose the moment I walked out of the lift so it could have been a problem with the whole floor (5th).
Clean, bright and suprisingly modern hotel within easy reach of groundtransport and Hamburg
The beds were very comfortable and everything was in order.
Attention was very good at lobby and the restaurant ( although a bit expensive) An exercise room would be great
Close to the Bahnhof
The hotel is very central being at the same located in a quiet street, so one gets the best of both worlds. The employees are extremely helpful and nice. All in all, and considering it's a 3 star hotel, it is trully worth the stay.
A fantastic and very friendly hotel, in walking distance to Hamburgs city centre. It is a hotel with atmosphere and character and a beautiful alternative to the big chains.
Very well situated hotel with easy, comfortable atmosphere.
Modern bathroom, excellent breakfast, perfect coffee (traditionally roasted, thus your stomac enjoys it also!), central location yet quiet street in nice area No negative remarks whatsoever.
My single room had a larger king single, and while room was small, by European room sizes it was more than adequate and comfortable. Staff speak good English. Room was cleaned to a high standard each day. Good selection of quality food for breakfast. Handy to Dammtor station with very regular trains to Hauptbanhof. Quiet street. Got somewhat warm at night - but kept windows open to keep temperature comfortable
It was very close to the conference centre where we had our meetings. It was part of a bigger complex which wasn't very atmospheric.
The room was large and well kept.New, fresh bathroom. Balcony. Located in a quiet area yet within walking distance of all of the main sites.Nice television.Large, comfortable bed. High ceilings.
We had a very quite room! The staff was friendly. No
Great staff, nice atmosphere in this hotel if you like an older, boutique hotel rather than something modern. Good location. Would have liked phone in room, although the manager did let me use the reception phone and did not charge for my calls.
They had a great staff and great lofty rooms. Also close to the Conference Center.
Rooms and close proximity to city centre Only German television available
Very friendly and helpful staff who spoke excellent English. Huge Victorian style rooms in this traditional old building. Very comfortable beds. There is free tea and coffee available in the lounge area with some space to work also with free wireless internet. Would be great location for a weekend in Hamburg just a few minutes walk from the City and the Central Station. Would definately recommend this hotel for business or leasure. If you have a car, the parking is on street. No problem after business hours but hard work to find a space during the day.
The Hotel staff were extremely helpful and spoke very good english. The location was very good - in a nice quiet area where we (myself and 12 year old daughter) felt completely safe walking in the evening. We didn't use public transport during our stay as we found the main attractions (Christmas markets) were about a 10-15 minute walk away. The room was very clean and nicely decorated and had everything we required. The breakfast buffet was well worth having - well presented and plenty of choice. There is nothing bad I could say about the hotel
Clean and comfortable. Staff helpful in letting us check in early. Lovely high ceilings, decorative tilework and wooden floors. There was no phone in the room.
Friendly Staff, good location and cavernous rooms meant it was the best hotel I had booked using this system. I would definitely use this hotel again.
The rooms look nice and the facilities are alright. The personel is really helpfull. Moreover, the location of the hotel could not be better if you want to go to Hamburg for a citytrip or for business. The room was a bit dusty and although the breakfast was nice, it was simply too expensive. It was also a pitty that there were only German channels on the television. This was, however, partly compensated by the free wifi.
The rooms were large and the hotel had a good ambience Reception is only open 7-22h so no staff there at night
Nice german style 19th century building, high sealing and huge room. Definetely not a business hotel. Check-in after 2200 has to be announced and the room key yo be picked from a nearby location.
Comfortable, neat Very limited contact with the receptionist and lack of information
People at the front desk are very helpful and attentive to those who need help. It would be better if they don't switch off the internet connection when the late shift staff leaves at around 10 - 10:30 pm, as this is the peak time people want to get connected after a long day out.
All was ok. No Internet acces in our room.
The room was nice sized, esp for Europe. Close to the sights of Hamburg. Very basic room and it was not clean. No clock in room. No ambiance to the hotel.
Convenient location, quiet room, good breakfast. The room was large enough for comfort. I found the mattress on the bed a bit hard.
proximity to our meetingplace No ramp to pull the bags up. There were about 10 stairs before you got to the lift.
Location in the center of Hamburg
The room lookes like a prison cell. All in all it is a very odd hotel.
It was ok. Hotel staff were friendly. Breakfast was a bit too expensive considering what you got to eat (very basic breakfast/ 9€). Nice neighbourhood so we felt safe at Fresena. We paid 110€ per night for twin room, but I think it was that expensive because of the high season.
A nice small hotel with personal service.
The hotel is well located - walking distance to buses, trams, trains, underground, food places, very walkable! It's beautiful clean and has parking outside (look out for the disabled zone - we didn't and got towed). Lot's of amazing history on the doorstep - just ask! Perhaps a bit pricy - but was lovely room!
Good location . within easy walking distance of centre, relatively quiet from traffic noise Room was spartanic. No comfortable armchair to sit in
Cleanliness, comfort. No. I liked the hotel very much.
Small and cosy. Very silent and nice surroundings There was no internet in the rooms, although it is said on the description that wireless internet is in the entire hotel:(
The spaciousness and the two-sided view. The friendly staff. The tiny bathroom
The scene around the hotel was nice, the place was central but quiet. The breakfast was perfect and the staff was very kind and helpful.
The walls of the rooms were thin and the noise of the TV in the next room was often disturbing. The staff were very friendly and helpful but not all spoke English.
Great location near Dammtor Hbf, the CCH and the center of the city. The room was very clean and big. The hotel is quite nice for a *** hotel in the city.
Hotel is nice and cozy. Big room, big windows. Nicely decorated. Extra services are too expensive. 1 hour internet costs 7 eur. Phone calls (within Germany) very expensive.
Very big room, nicely furnished and quiet!
Very central,nice surroundings,good rooms A bit loud in the morning (street)
Large room with wooden floor, suffiently quiet and nice view,location convention to the university and train station,perfect for short easy stay bathroom could be a bit small for two people staying there
Good location, close to the airport, restaurants and the conference center. Clean and confortable with view on the park. The breakfast was not so exciting; no fresh fruits and the coffee was not very good. The TV was not working properly.
its central location no
The very close distance from the Hamburg Convention Center.
The staff was very friendly and the location was excellent.
Simple, but comfortable room Traffic noise of the large roads rather far away
Staff were excellent. Breakfast was good. Location was good, 5 min walk to shops/train. Hotel was very quiet and had no bar.
Friendly staff, ok breakfast, ok location. Very old looking, room was very small and old looking. Weather was hot when staying but no air conditioning in room.
pleasant furniture, ambience.
Very friendly and helpful staff. Free parking - and easy to find. Near the Opera, which was the purpose of our stay.
Location, public transport connections, style of the old house. A part of the rooms were renovated, ours not - some might find that it has "old-fashioned charm" but for us it was just worn-out. No shower curtain. Very poor sound isolation inside the building (you could hear everything going on in the corridor) but good from the outside.
friendly and helpful staff, good breakfast
Due to a big international fair, most of the hotels at Hamburg were fully booked when I had to plan this travel... Luckily, this hostel had still free rooms. I must tell that I was expecting worse but actually, it was a pretty good stay, reminding me my student years.
It was in a very good location - close enough to town I could walk there, and very convenient for the conference I was attending at the university. It had a very good internet connection. A bit noisy at times. It doesn't have a lift and it doesn't warn you towels are not provided.
Really bad personal!
Noisy! The hostel is one floor in a residential building. Party til 4 am. when I was there, and they keept on for another hour after I asked them to be quiet.
Huge and comfortable bedroom (though a bit noisy). Easy kitchen access. Clean and big bath/shower/toilets. Very near the train station. Lots of nearby restaurants. I wonder if the bath/shower/toilets would be adequate if more people were staying there. When I arrived, there was no one at the hotel so I had to call a number posted on the door. Someone came right away, so it wasn't a problem, but if I hadn't had a mobile that I could use in Germany, it would have been tricky.