2.0
Once again...Hertz group disappointsCons:Never again.Reviewed Jun 18 2017
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8.0
Cons:It took way too long to pick-up the car however the clerk was terrific!Reviewed May 29 2017
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7.6
Oakland Airport Pick Up Is a Nightmare!Pros:Great car! Great drop-off!Cons:Waited over 15 minutes in line. Only 1 person working. Hard sell on liability insurance and coverage!Reviewed May 25 2017
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6.0
Cons:Customer service in Oakland was awful. Not only did we have to wait for a car after our reserved pick up time, the representative did not process our paperwork and then overcharged us. Terrible experience.Reviewed Apr 27 2017
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2.0
Cons:We did not rent it. And won't in the futureReviewed Apr 16 2017
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8.8
Choosing the carPros:I like the way you can walk into the parking lot and pick your own carCons:When I walked into the parking lot there were not enough American cars there is always a shortage of American cars this is an American company should have more American cars then crappy Asian carsReviewed Mar 26 2017
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2.0
Hidden Fees and ConditionsPros:The customer service representative. Very kind and helped me explore others means to get home.Cons:The require $300 they needed to have me put down to get the car. Struggling student salary....Reviewed Mar 18 2017
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10.0
Impressed by the service level at Dollar!Pros:The woman assisting me at check in was efficient, friendly and helpful. I've never tried Dollar before but I would definitely recommend them.Reviewed Mar 15 2017
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9.6
Smooth tripPros:Very easy to make my reservation online (and cheaper this way), easy check in, no hidden "fine print," easy and convenient dropoff.Cons:I tried calling to get more information before I made my online reservation, and they did not answer the phone. I was on hold for over 10 minutes and had to call back several times before I spoke with a representative.Reviewed Mar 13 2017
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8.8
Cons:Poor shocks on front end made for a bumpy ride at times.Reviewed Mar 8 2017
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3.2
Beware of surchargesCons:I was OVERCHARGED $467.39 instead of the $202.71 in my contract RR657234454 because I returned the car at SFO instead of OAK airports. THESE IS PREDATORY CHARGES. I would accept a $25 to $50 surcharge for the burden of driving the car 30 mins north, but this is abusive. I would not recommend any of my friends go through this painful service.Reviewed Feb 6 2017
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2.0
My reservation wasn't accepted, and I was chargedCons:didn't uphold reservation; charged extra $40Reviewed Jan 26 2017
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