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10.0
Excellent!Reviewed May 21 2023
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10.0
Nothing. It was flawlessReviewed May 2 2023
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2.0
Drop off was a breeze. Pick up took 3 hours. Manager came out after 2 and a half hours in line. Decided to take people out of line that had made their reservations any day but the same day. The. Created a new line with these customers. Then proceeded to help these customers then once they were helped she disappeared again. She left only two individuals at the front counter helping the rest of a very long line. Extremely poor management.Reviewed Dec 31 2022
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4.0
We arrived at the rental car center at 7:50 pm. We drove away with our car at 10:40 pm. I am sympathetic that Christmas Eve is hard for staffing but it was a miserable wait with only two people serving over 50 customers ahead of us. The worst part though is that while we got a car, we were one of the last ones. I don’t understand how they can’t figure out their inventory and were still making confirmed reservations when they didn’t have enough cars.Reviewed Dec 29 2022
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10.0
Check the vehicle over before next renter. The tank was not full, the back passenger side tire was under inflated and I have had to add air 3 times since rental, and lastly the vehicle had a Florida tag that expired in June 2022. other wise vehicle is comfortable and runs well. I would use Payless again.Reviewed Oct 15 2022
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8.0
All good except the line at the Oakland Airport is too long. The whole Avis, Budget, Payless section was run by 3 people and there were at least 25 people in line most of the time. I had to wait close to 45 min to get to the counter. Once there, very quick and efficient.Reviewed May 23 2022
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6.0
Pickup was the worst I've experienced. 1:30h to pickup the car, that was reserved already.Reviewed May 16 2022
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10.0
All good—agent and carReviewed Mar 6 2022
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2.0
Lied about policy until I showed up and got denied what was scheduledReviewed Feb 16 2022
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2.0
Kayak was trash. Couldn’t get a car phone call wasn’t answered. Trash trash trashReviewed Dec 28 2021
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6.0
Good price/quality. But the pickup staff was extremely grumpy and not listening to any requestsReviewed Dec 28 2021
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3.9
I sat in the pickup line for an hour. I wasn't expecting it to be that longReviewed Aug 6 2021
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