Reviews for Hertz in Burbank
- All reviews 100%
Sep 19 2017
Don't waste your time or money.
Cons: The employees, the business model, the lack of information which results in my time and money being completely wasted. Anywhere else but hertz. Seriously, anywhere.
Sep 19 2017
Pros: The initial rental was easy and good. The car drove well and was easy to return.
Cons: The pickup of the vehicle was a confusing experience. The attendant kept trying to up-sell us all her products under the guise of it being the only option. I questioned the charges each time and ended up walking away only paying the amount at original booking, although it did take 3 goes and 25 minutes. I was unsure if she was being unethical or just didn't know what she was doing. The inside of the vehicle was not clean. There was no dust/dirt although there were luggage wheel track stains on the back seat and another stain on the centre console.
Sep 18 2017
Driver license not match the credit card
Cons: We couldn't rent the car because our driver licenses country didn't match our credit card country. It's not written anywhere when you book the car. They said they will refund the money but I didn't get any email till now.
Sep 8 2017
Terrible, booked a car for Lax and was given a car at wrong airport
Cons: I searched a hire car at Lax and got a booking for the wrong airport! Tried to cancel and was told to talk to hertz, when I talked to hertz I was told to talk to the third party! Had to book another car and then had the money taken from my account for this booking even though I tried to cancel! Not impressed!