Book Hertz car rentals in Flint

Pros: Nothing

Cons: I didn't get the car and they didn't give my money back to me. I contacted them and contacted you but both of you didn't agree to give me my money. Very bad experience.

Cons: When picking up the vehicle, the individual we dealt with at the counter was short with us when talking about the "loss of use" fees that we could end up with, since we declined the optional coverage because our insurance covers rentals. Then when our flight got cancelled due to the hurricane, we called to see if we could extend our rental an extra day for when our flight was rescheduled. The first people we spoke with wouldn't tell us what the fee would be if we dropped it off late, and then said that there was nothing they could do for us extend the rental since we didn't book directly through them, and that if they were going to be able to help us at all, we would have to drive the two hours to the airport. Then one person said we would have to do a whole new car rental. After they gave us the run around, someone said we could extend it, but it would be an additional $80. We only paid $180 for the car for a whole week. Also, if you want your spouse to be able to drive the vehicle (which many rental companies include), be prepared to pay an additional $14/day.

Great service. Tires out of balance

Pros: I had a late flight. Staff was kind in waiting.

Cons: Car was clean but windshield was streaky. Difficult to see in high humidity late at night with wildlife on the roads. The tires were out of balance & shook violently at highway speeds. Only 10k miles on the car.

Rude Date Agent in Flint Michigan

Cons: The agent made my wife cancel the reservation I made for her because she didn't have the credit card I booked it with. He was screaming at her so she called me and he screamed at me that we were going to lose our money because that rule was all over the website. Then he wouldn't take one of her credit cards because it said debit on the card. Cards these days work both ways so why the company doesn't take debit cards is a mystery. He them charged her $26.50 more to rent the same car.I called Hertz to get a refund of the money from the first reservation and the first customer service rep told me I would have to call the booking agent. I did that and the agent told me I had to call Hertz. The second time I called Hertz an employee did refund my money. I asked to speak with Michael's manager about his rude behavior and they never followed through. Unless I am contacted by the gate agents manager I will never do business with this company again

Very poor customer service

Cons: They did not accept my debit card at pickup after allowing me to use it online to rent the car. I had a credit card with me and they still would not give me the vehicle.