Reviews for Hertz in Myrtle Beach
- All reviews 100%
Based on 57 reviews
Jun 12 2017
Cons: off airport vehicle pick up and drop off not clear when making rental. taxi rides asded to cost and eroded any savings and wasted time.
Jun 11 2017
Great Deal, Great SUV, horrible service
Cons: Hertz: watch out for additional fees even though i fully prepaid online. Customer service is extremely slow with no sense of urgency. They dont care that you either just got off a flight or trying to catch one. They are the cheapest for a reason prepare to wait on line for at least 30-45 min for pickup dropoff.
Jun 5 2017
Easy to do business with you.
Pros: The pickup and drop off was quick and easy. The personnel were courteous and professional. The car was in great condition. Thank you!
Jun 4 2017
Cons: Not being aware there was no pickup at airport upon arrival.
May 31 2017
Cons: Line to get car was way too long . Only had 2 people working the counter and had a very long line
May 31 2017
Pros: it was cool
May 28 2017
Pros: Had to change pickup and drop off dates as well as drop off location. Hertz made the changes, no questions asked.
Cons: Didn't get the original prepaid rate, which would have been above and beyond. But still a fair deal.
May 25 2017
Brand new car 1200 miles!
Pros: Pick up and drop off was simple. Car was brand new. Clean. Will use Hertz in the future.
May 24 2017
Very Good Service
Pros: ONG! Very good service and very helpful people both in person and over the phone too
May 23 2017
Pros: Clean car, easy pick up
Cons: I pre-paid my reservation and then unexpectedly was billed an additional $82.78!!! No indication on original agreement for any additional charges for this rental. Very disappointed with Hertz. Will not rent again for sure.
May 23 2017
Refused to help remedy my situation
Cons: I made an error and my pickup site was not in the airport but 3 miles away. The Airport Hertz refused to help me get to the other site. Never Hertz ! Never again!
May 21 2017
Pros: Good deal
Cons: Waited in line for 1 hour to pick up car.
May 21 2017
Pros: Rental was easy to pickup and even easier to dropoff. Car was clean and nice.
Cons: Don't like it when they try to sell you on extras and expensive upgrades. Think rental price was a little high already, certainly not going to add to that cost!
May 18 2017
Pros: Fast and convenient
May 16 2017
Couldn't find my reservation
Cons: At the counter they couldn't find my reservation. Thank goodness I printed it out
May 15 2017
Pros: Not much, but at least it ran and got us to where we needed to go. The woman at the checkout counter at Myrtle Beach was very friendly.
Cons: The car didn't even have an Aux plug or USB port. It wasn't just a compact car, it was clearly very low quality. I rent cars regularly and this is the most basic car I have rented in years. The insurance rates are also absurd...it cost more than the daily rate for the rental.
May 14 2017
Reserved a midsize SUV and got a 2017 Yukon XL. Had tons of room
Pros: Size, features of vehicle Very friendly and helpful agent.
Cons: Hard to park due to size.
May 8 2017
Cons: The distance between the airport and hertz location was unreasonable. Drop off was not a problem but getting there I was not do again, any savings by renting away from airport was consumed by taxi service to pickup
May 8 2017
Received a very nice Nissan Altima and it was GREAT on gas!
Pros: The service and the car
Cons: The Hertz logo is black so it was hard to find the location of the building
May 8 2017
Easy and quick to rent - Brand new vehicle selections
Pros: We were given an upgrade (with a small cost) for a brand new 2017 Pathfinder. Car literally had 250 miles on it and smelt new. Overall ease to access the rental car area and lot was perfect. Literally walk right at the door at MYR and into the rental car building. Out the side door to a lot full of cars. Easy to get out of the rental car lot and airport. Staff were helpful and pleasant to deal with.
Cons: The only negative with Nissan rentals is the CVT. Not a huge fan of these transmissions.
May 1 2017
Pros: Easy pick up and drop off
Cons: Cruise control didn't work
Apr 13 2017
The vehicle was brand new it had 100 miles on it.
Pros: We like the fast pick up and drop off.
Apr 4 2017
Beware - facility is not at the airport
Cons: The rental location was not at the airport and required other transportation to get there which added to the cost. The location was in a strip mall and had probably 15-20 total cars. The car also smelled vaguely of smoke.
Mar 28 2017
Bad Car, Poor site!
Pros: I could only use the car for two days out of four because of the engine light (transmission light) stayed on. I could not reach anyone at the rental place, and they were closed on Sunday. Also, I had to pay $20.00 to go off site to get the car...what a drag.
Mar 28 2017
Pros: The car I got was a Ford Focus. I loved it so much I am now looking into getting one myself. Fantastic gas mileage! I thought the price was reasonable for what I needed.
Cons: The person who helped at arrival and drop off was a little low on customer service friendliness. He put off the vibe of just going through the emotions and was blah. The lady we spoke on the phone though was lovely. I was hoping to see her but never did.
Mar 26 2017
Location miss represented
Pros: Car was ok
Cons: Kayak said car was at airport in Myrtle Beach. Not at all. After going to Hertz airport counter they said this has happened 20!times this week alone. After a 20 dollar cab ride we went to an urban Hertz location to get the car. Then another 20 dollar cab ride for the return.
Mar 20 2017
Pros: Good employees, very courteous
Cons: Had to wait on a car
Feb 27 2017
Pros: Smooth and easy. Agents were very polite and friendly.
Cons: Only issue was the particular car was not super quality, but I guess I got what I paid for.
Feb 22 2017
16 Toyota yaris
Pros: Good customer service. Easy access.
Cons: No cruise control, car was dirty .
Feb 12 2017
Hertz Rent-a-Car Myrtle Beach
Pros: Knowledgeable customer service agent Pleasant
Jan 4 2017
Pros: easy access to return lot
Nov 15 2016
USE A DEBIT CARD AND GET A CREDIT CHECK?!
Pros: I made a reservation to rent a car to drive myself from South Carolina to Boston, Ma. I had a rough week and just needed to get home. I was subject to fraud and had my credit card shut down, so all I had was my debit card. To make a long story short, my credit is bad and was rejected. Not to mention the embarrassment felt in public, I was stranded. I think this policy should be rethought and reworked. I had plenty of money to cover the rental plus any extra hold associated with using a debit card. Your potential customer is now vehemently opposed to ever using your services again. Respectfully, One upset traveler
Nov 2 2016
A Journey for my journey
Pros: Vehicle was relatively clean and smoke free. Comfortable, good extras: gps, keyless ignition. Overall good ride.
Cons: Not the type of vehicle I requested. Was given a Dodge Journey had requested a sub-compact. I did not intend spending much time driving so a bigger vehicle was unnecessary. But, the Journey was all that was available(?). Less than good gas mileage. Overall costs of the rental wasn't bad, but when you add in the taxes, surcharges, airport fees it starts to get exorbitant.
Oct 19 2016
Rental Smelled ofCigarette Smoke
Pros: Quick service at desk
Cons: Should have been given discount because of cigarette smell
Nov 24 2015
Very Nice Car
Pros: I liked how easy pick up and drop off was.
Cons: That I had to pay an extra fee for a one way rental