Book Hertz car rentals in Orlando

Cons: Hertz did not enough inventory at my pick up time and I had to wait for 1 hour . After that they delivered the smaller size than the one I paid for in advance.

Cons: Fast drop off service and easy access to the airport

Cons: Booked flight through Kayak as well. Should have been correct address at airport. That's where flight was to. Will book our own next time.

Cons: Paid for full sized car but size not availabe so had to take inferior sized vehicle. No reduction ibn price even with the less expensive car that was provided

Cons: We waited almost 2hrs for our car along with a lot of other people.

Cons: The lady I spoke to the airport was the most disrespectful person I have ever spoke to, this was my first time renting car with hertz and that will be my last time. Oh I'm still waiting for my refund.

Cons: 1a.) When arriving at MCO airport we received a call asking where we were since we hadn't picked up our car yet. (flight delays). This is when we found out we booked our car at the wrong location on International Drive instead of the airport (our mistake). The person at the International dr. location told us that, it was okay to go and just visit the Hertz counter at the airport and they would be able to switch it and take care of it for us and that "it happens all the time". After waiting 30mins in the line this was not the case, they would not allow us to pick up from there without starting a whole new VERY pricey reservation. Had to take a Uber to International to get our reservation (okay fine). 1b.)At this little hut, they struggled with an internet connection, which resulted in waiting over 45mins to get our car, because we couldn't even do paperwork (mind you, we were the only people there). 1c.)Then when we were finally able to get our car we had to wait even more because the attendant had to clean our car. It was not even ready. 2.) We get in the car and the check engine light was on, which was concerning since we were traveling throughout Florida, but when we took a look at the tires they seemed a little low, so we went and put air in the tires and the light went off (that did the trick). 3.) A few days later...went out to the car to find a completely flat tire. On vacation had to make phones calls, where people asked if we drove a flat tire all the way to Key West... (uh no we're not idiots). It happened when we were down there, they continued to ask if we needed roadside assistance (no we can change a flat tire). But we were NOT going to drive with a spare back to Orlando! They gave us a hard time about going to the airport in KeyWest and changing out the car. (as if we wanted stop our vacation plans to make a trip to the airport to get a new car). 4.) When at the airport in KeyWest they did not have a similar car to replace with ours, and wanted to charge us an upcharge since we were getting a mid-size now and not a compact. Fortunately they said nevermind and let us on our way. (really guys?) 4.) Trying to call the Hertz where we actually rented from was impossible. You can only get to the 1800 service line, we never got to speak with our specific spot which was frustrating.

Cons: No cars were available when we arrived at the counter. We, along with 30+ other people, had to wait for cars to be returned, cleaned and prep'ed before we received our car. It took well over 1 hour before we got our car. Others waited much longer. 3 miles before returning the car I fill the tank with fuel. I stopped filling when the auto shut-off of the pump engaged. I did not want to over-fill the tank causing spillage so I did not "top-off" the tank. When the car was checked-in the attendant said the fuel gauge was slightly below the "Full" mark so they would charge me a "fueling charge". I explained that I had just fill the tank at the closest possible station but they still wanted to charge me. VERY FRUSTRATING! Thanks to a very understanding rep at the Gold Member counter, they finally agreed to waive the excess fuel charge.

Cons: My flight was in a holding pattern for an hour and a half, and the rental office was closed by the time I got out of baggage claim. Hertz's "customer service" department was extremely rude and refused to accommodate me or help me in any way, they just treated my prepaid rental as a cancellation, so I just lost $160. NEVER use Hertz's services.

Cons: We had to wait over 45 mind to pickup or car

Cons: No washer fluid and not a well marked location.

Cons: The price to rent from the airport versus an off-site location was astronomically greater.

Cons: Unacceptable to have to wait 2+ hours for your car that was reserved in advance.

Cons: The check in was terrible. There was a line and it didn't seem to matter to the staff that people were waiting. No explanation, no apologizes. Check out was not much better. Overall customer service was last on employees list.

Cons: I prepaid my car through Kayak, and my car was not available when I got off the plane. I was told by Hertz I will have to wait because of backlog I waited two hours, so I rented from another company. The cost for the other car was ridiculous because it was on the spot;unfortunately, I was unable to wait for the Hertz car. I will never rent from Hertz again or use Kayak. Kayak was no help. I'm still fighting for a refund of my car and the cost difference for the other car rental.

Cons: Reserving the car, I selected a four-door sedan that seats 5. The picture showed exactly that. Wjen I went to pick it ip, it was a 2-door hatchback. I had to upgrade on the spot, and even then, the Hertz agent put us (5 adults) into too small of a vehicle. Total bait-and-switch tactics. Never again will I ise either Kayak or Hertz.

Cons: We were supposed to get the car at the airport, but had to take a taxi to an outlying site to get our car so as to get the same rental price.

Cons: I did not like the fact that we had to take two Cabs to get our luggage and 7 of us to pick up the vehicle. It cost over $100.00 extra for me to get the Van. Going back I brought the car to the Airport and paid an additional $45.00 to Hertz for return to different location. I could have rented somewhere else for less money after those add ons.

Cons: Really really poor customer service. Beware that Hertz will treat you like a second class citizen if you use a prepaid rental, even if you are a #1 Club Gold Member.! On the phone for almost two hours bouncing around to different departments trying to fix my reservation so my wife could drive the car as I had to leave early. Finally someone took care of it after I got American Express involved. Wasted an entire evening on vacation!

Cons: Even after speaking with the billing department at Hertz, I still have been billed twice for my rental. It's been almost two weeks now and the whole "we are waiting on your credit card company" line is growing tiresome.

Cons: They tried to convince me that I had no choice but to purchase additional insurance. I had to get my own insurance provider on the phone to prove that this wasn't necessary. I suspect that they were only trying to upsell me.

Cons: Was lead to believe I was picking up car at airport. Instead had to take a $65.00 cab ride to location where the car was

Cons: Check-in was not great. The gas refill was confusing and I felt bait and switch. I ended up not taking it and glad I didn't as it would have cost me $30 more than I needed to pay. Front counter person said I needed to fill-up within 5 miles of the airport and turn in a receipt. I did both and the drop off person didn't care and did not need a receipt.

Cons: Car smelled like smoke

Cons: prepaid for the car and was charged extra on my credit card.

Cons: Car was filthy

Cons: Car engine did not run smoothly, would jump. Final cost with insurance was too expensive for me.

Cons: Nothing

Cons: 2.5 hrs of wait time!!!

Cons: There weren't enough staff at drop off. Waited for 20 minutes in a line of people waiting to check their cars in. Had to leave the car to get to our flight in time. We were told by a staff person who wasn't able to check the car in that we could just leave it and they would check it in later. I did because it was in a line of cars but it made me very uncomfortable to leave without a drop off receipt.

Cons: After pre-paying, when I arrived to pick up the car, there was a line of 100 or so people to check-in. After checking-in, I was forced to wait in a gaggle of over 200 people for my name to be called. The process took over 5 hours and ate up a day of my vacation. Other individuals who decided to cancel and go to another rental company were forced to pay cancelation fees. Overall: Terrible.

Cons: Check in Counter service was unreasonably slow, all electronic self check in units were out of service. Optional insurance prices were ridiculously high, a rip off in my opinion.

Cons: 2 hour wait for an available car. Even though they upgraded us because of the wait, they gave us a smaller vehicle and it didn't fit all of our luggage. Kids had to ride for an hour with luggage on their laps.

Cons: Worst experience ever

Cons: The inside of the windows needed to be cleaned.

Cons: We paid for a compact car. Hertz gave us the smallest nondescript economy car they had, with manual door locks. We have paid much less for full size fully loaded cars from other rental companies. We'll go back to our old trustworthy car rental companies. Sorry Kayak.

Cons: Waited more than 90 minutes to get a vehicle. Totally inefficient service. 8 people behind the counter but only 3 actually taking customers. Beware of hertz in Orlando. Choose another car rental agency.

Cons: They charged my wife as a second driver (AAO) only because I pre paid the rental off, and it was charged into my account only after I had delivered the pickup office. I was not aware about it. I thought being my spouse it would be complimentary as it has been used. They provided gas free, so I asked for car seat free instead of the gas, but they did not agree.

Cons: I did my order online, unfortunately the time I needed to pick it up was later then the closing time. It's a good thing I called that morning otherwise I would have been without a car. Online should accommodate for this predicament.

Cons: Check-in wait close to an hour

Cons: no gps

Cons: None

Cons: The queue of Hertz was insanely long at the time of car pick up in orlando airport and the system crashed when my turn came. Car insurance was more expensive than the car daily rate itself, which doesn't make any sense! Definitely my last experience with Hertz.

Cons: Nothing to complain about...

Cons: Not a real dislike, but a suggestion. I like how some other car rental companies allow customers to chose their vehicle in their vehicle type group.

Cons: I had to wait almost 30 minutes to get the rental because it was not there.

Cons: very slow service while picking up vehicle

Cons: No gas stations near airport $300 dollars for 4 days most expensive car rental I ever had I won't use Hertz again

Cons: All of the advertised kiosks are out of order, so we arrive at the counter with a line of 20+ people, and only 3 people are working the desk. Stood in line for an hour just to get to the desk and show my ID, decline the extra services, and get the lot number for the car. The line would have gone faster if some of the workers weren't pushing the services so hard on people, trying to chat them up about their week plans, etc. With so many other choices I am not likely to give this Hertz location another try when I need a rental car in the Orlando area.

Cons: Extra cost for more insurance

Cons: The car was not the one I ordered, but the salesperson indicated that it was in the same class although it was smaller, The car was scratched and dented which I was forced to point out to him, I went thru an unmanned toll booth which I told a Toll worker and she advised me to tell the rental company, which I tried to do but was advised that they were unable to help and explained I would get a bill from their billing department.

Cons: The personnel that work in the dispatching area where you pick your assigned vehicle. Everyone were not approachable or provided any attention to what you may need especially when I looked over the assigned vehicle and documented the scratches and dents before I even drive the vehicle from its designated reserved spot.

Cons: Overall neither I or husband were disappointed with the customer service provided by the kiosk or attendant at front desk. They were rude and seemed frustrated. Always trying to upsell items. Waited over 45 min until we were on our way.

Cons: I reserved a car or Orlando Airport, but when I arrived was told I had to go 30 mins away to pick it up, NOT at the airport

Cons: Car should be cleaner

Cons: Kayak confirmation and booking process is dishonest.

Cons: The two guys serving the customers acted like they were doing everybody a favor. We waited 45 minutes to rent a vehicle ( two customers ahead of us). We waited 25 minutes just to turn in our keys! They could have taken those the instance we walked in. I know better next time, BUT I shall never set foot in a Hertz rental office again. Been traveling for 50 some years...these folks truly do not give a darn!

Cons: Traveling with a 3 year old. When picking up my rental I learned Hertz had no cars. There were many stranded families waiting in the airport. We were told that somehow everyone returning that day was late. We were asked to wait and would have our name called when a car came in. Our name was never called my wife went to check status and we ended up getting one then. My question is... If customers get charged for late drop off why don't they get a discount when the company is not ready for your reserved pick up?

Cons: Extremely far from our hotel with no shuttle to pick us up or drop us at the airport. The key got stuck in the ignition had to find a dealership open 17 miles away so the could get the key out totally ruining our plans for the evening

Cons: What we didn't know was this was off site from the airport! And it cost us a $50 cab ride and an extra hour of time to get the car This upset us and had nothing to do with Hertz a It was the booking site - it was not clear

Cons: Don't always believe them when they say they are upgrading you. They put us in a basic SUV because they were out of premium sedans. They didn't change the pricing. I looked online and the SUV they put us in was in a lower class and was cheaper than what we paid. I don't like being taken advantage of.

Cons: Kayak told me I was renting a luxury car BMW 5 series or equivalent. Orlando airport Hertz luxury cars are Check impala or Chrysler 300. Those cars are not equivalent to a BMW 5 series

Cons: I prepaid for the car and car insurance, but it still took over 30 minutes to get the car. The girl who was helping us would stop every couple minutes to go help co-workers who were having problems. Also, even though i signed up for the insurance recommended online I was told that that wasn't enough insurance.

Cons: We book flights to Orlando using Kayak . Thinking we booked at Hertz at airport, found out it was booked away from airport. Herts charged us a $50 dollar cancelation fee. Kayak was no help in cancelation or refund.

Cons: Had to put the top up after a while; the air conditioning wasn't blowing cool air.

Cons: Hertz did not have the right vehicle size at pickup branch and tried to charge us for upgrading to a bigger size vehicle. We have prepaid the deposit prior to pickup but this did not show in the system at Hertz branch. The salesman tried to charge us another deposit and the upgrade for more than 400 dollars, while we are only supposed to pay 110 usd at pickup according to rental agreement. Unbelievable! Unheard of experience!

Cons: The original rental was off site so we needed a shuttle to access the rental facility, something I was trying to avoid. All of that was moot as the facility also closes at 6pm where our arrival was not until 5:45pm. As it was, the on site Hertz representative was most accommodating and we were able to secure a car at a great price!

Cons: After we got off our flight we stood in the Hertz line for 55 minutes to get our car. At that point they informed me I would have to go to a different location to get our car and they could do nothing to help me. No apologies or care for the situation that my daughter and I were in. The location that we were going to get the car was already closed. I left a msg and thank goodness that Richard called us back to tell me the keys would be with the bellman. We had to take a 52.00 Uber to get the car. We had to stop right after we got the car to wash the windows they were so bad. Was a scary and very upsetting experience.

Cons: They gave us a very hard time when picking up the car and tried to downgrade us to a smaller car. Not what we expected but they eventually followed through on the reservation after much discussion.

Cons: The whole experience!!

Cons: The agent at the airport gave me the wrong Terminal to pick up car. After figuring out the correct Terminal there was no car. Tried to call the 800 Customer Service number, closed. Had to stand back in line to ask agent where's my car and she didn't seem to want to help me but sent me to another location. The Hertz agent from Barbados (name tag) at this new location saw my frustration and quickly got me a car. He was the only one willing to help. The whole experience took over 2-1/2 hours.

Cons: I didn't receive my vehicle. I was bombarded with a $200 deposit and had issues with my credit cards. They didn't take cash, and my cards wouldn't be accepted since they got declined while they had sufficient funds. Pretty pathetic and want my refund.

Cons: Cancelled renting from them and had a great experience elsewhere. These guys reallly suck at their jobs.

Cons: They charged a lot for a few gallons of gas

Cons: Pick up and drop off location was a bit hard to find as it was hidden away behind a car dealership.

Cons: Kayak and Hertz should be ashamed!!!

Cons: Booked this car with Hertz and selected pick up Orlando airport or at least we thought that we did. Nowhere did we see that it was at a Marriott in Orlando. When we arrived at Orlando airport, we stood in line for one hour at the Hertz counter with our reservation. When we got to the desk, the agent said that we booked this to pick up at the Marriott which is 30 minutes away. He was not helpful at all after standing in line for an hour and said he had to treat us as a walk up and charge us more than 2 times the amount on our reservation. We were extremely annoyed and asked how we could get to the Marriott and he said by taxi but it would be expensive. We walked away tired and aggravated. We called Hertz Marriott and spoke to the rep to explain our situation. We asked if the reservation could be transferred to the Marriott by the airport and we could take the shuttle over to the hotel. He was very accommodating and said he would check and called us back within 5 minutes to say it was done. We were able to pick up our car finally and travel two hours to our destination. We are extremely disappointed in the way the agent treated us at the airport and we would never stand in line again for an hour to get a rental car. I don't think we will be renting from Hertz and we are not happy that it was so easy to make this mistake when reserving the car. It was not apparent to us that we were not renting at the airport.

Cons: Hertz denied me the car, despite my upfront payment and I had to go through hoops to get my money back.

Cons: Staff was terrible. First of all facility was not at the airport. I should have known about this. There was no shuttle and it cost me 50 bucks each way via cab. When I finally arrived at facility the car was not ready. They had to wash it which took almost 45!minutes!!! Hertz will NEVER get my business again. I would rather walk.

Cons: I cancelled my rental and was still charged for the rental insurance.

Cons: It was a tiny car for the money. I know I could have upgraded but it got me where I needed to go....a little scary on the highways.