Book Hertz car rentals in Orlando

Cons: prepaid for the car and was charged extra on my credit card.

Cons: Car was filthy

Cons: Car engine did not run smoothly, would jump. Final cost with insurance was too expensive for me.

Cons: Nothing

Cons: 2.5 hrs of wait time!!!

Cons: There weren't enough staff at drop off. Waited for 20 minutes in a line of people waiting to check their cars in. Had to leave the car to get to our flight in time. We were told by a staff person who wasn't able to check the car in that we could just leave it and they would check it in later. I did because it was in a line of cars but it made me very uncomfortable to leave without a drop off receipt.

Cons: After pre-paying, when I arrived to pick up the car, there was a line of 100 or so people to check-in. After checking-in, I was forced to wait in a gaggle of over 200 people for my name to be called. The process took over 5 hours and ate up a day of my vacation. Other individuals who decided to cancel and go to another rental company were forced to pay cancelation fees. Overall: Terrible.

Cons: Check in Counter service was unreasonably slow, all electronic self check in units were out of service. Optional insurance prices were ridiculously high, a rip off in my opinion.

Cons: 2 hour wait for an available car. Even though they upgraded us because of the wait, they gave us a smaller vehicle and it didn't fit all of our luggage. Kids had to ride for an hour with luggage on their laps.

Cons: Worst experience ever

Cons: The inside of the windows needed to be cleaned.

Cons: We paid for a compact car. Hertz gave us the smallest nondescript economy car they had, with manual door locks. We have paid much less for full size fully loaded cars from other rental companies. We'll go back to our old trustworthy car rental companies. Sorry Kayak.

Cons: Waited more than 90 minutes to get a vehicle. Totally inefficient service. 8 people behind the counter but only 3 actually taking customers. Beware of hertz in Orlando. Choose another car rental agency.

Cons: They charged my wife as a second driver (AAO) only because I pre paid the rental off, and it was charged into my account only after I had delivered the pickup office. I was not aware about it. I thought being my spouse it would be complimentary as it has been used. They provided gas free, so I asked for car seat free instead of the gas, but they did not agree.

Cons: I did my order online, unfortunately the time I needed to pick it up was later then the closing time. It's a good thing I called that morning otherwise I would have been without a car. Online should accommodate for this predicament.

Cons: Check-in wait close to an hour

Cons: no gps

Cons: None

Cons: The queue of Hertz was insanely long at the time of car pick up in orlando airport and the system crashed when my turn came. Car insurance was more expensive than the car daily rate itself, which doesn't make any sense! Definitely my last experience with Hertz.

Cons: Nothing to complain about...

Cons: Not a real dislike, but a suggestion. I like how some other car rental companies allow customers to chose their vehicle in their vehicle type group.

Cons: I had to wait almost 30 minutes to get the rental because it was not there.

Cons: very slow service while picking up vehicle

Cons: No gas stations near airport $300 dollars for 4 days most expensive car rental I ever had I won't use Hertz again

Cons: All of the advertised kiosks are out of order, so we arrive at the counter with a line of 20+ people, and only 3 people are working the desk. Stood in line for an hour just to get to the desk and show my ID, decline the extra services, and get the lot number for the car. The line would have gone faster if some of the workers weren't pushing the services so hard on people, trying to chat them up about their week plans, etc. With so many other choices I am not likely to give this Hertz location another try when I need a rental car in the Orlando area.

Cons: Extra cost for more insurance

Cons: The car was not the one I ordered, but the salesperson indicated that it was in the same class although it was smaller, The car was scratched and dented which I was forced to point out to him, I went thru an unmanned toll booth which I told a Toll worker and she advised me to tell the rental company, which I tried to do but was advised that they were unable to help and explained I would get a bill from their billing department.

Cons: The personnel that work in the dispatching area where you pick your assigned vehicle. Everyone were not approachable or provided any attention to what you may need especially when I looked over the assigned vehicle and documented the scratches and dents before I even drive the vehicle from its designated reserved spot.

Cons: Overall neither I or husband were disappointed with the customer service provided by the kiosk or attendant at front desk. They were rude and seemed frustrated. Always trying to upsell items. Waited over 45 min until we were on our way.

Cons: I reserved a car or Orlando Airport, but when I arrived was told I had to go 30 mins away to pick it up, NOT at the airport

Cons: Car should be cleaner

Cons: Kayak confirmation and booking process is dishonest.

Cons: The two guys serving the customers acted like they were doing everybody a favor. We waited 45 minutes to rent a vehicle ( two customers ahead of us). We waited 25 minutes just to turn in our keys! They could have taken those the instance we walked in. I know better next time, BUT I shall never set foot in a Hertz rental office again. Been traveling for 50 some years...these folks truly do not give a darn!

Cons: Traveling with a 3 year old. When picking up my rental I learned Hertz had no cars. There were many stranded families waiting in the airport. We were told that somehow everyone returning that day was late. We were asked to wait and would have our name called when a car came in. Our name was never called my wife went to check status and we ended up getting one then. My question is... If customers get charged for late drop off why don't they get a discount when the company is not ready for your reserved pick up?

Cons: Extremely far from our hotel with no shuttle to pick us up or drop us at the airport. The key got stuck in the ignition had to find a dealership open 17 miles away so the could get the key out totally ruining our plans for the evening

Cons: What we didn't know was this was off site from the airport! And it cost us a $50 cab ride and an extra hour of time to get the car This upset us and had nothing to do with Hertz a It was the booking site - it was not clear

Cons: Don't always believe them when they say they are upgrading you. They put us in a basic SUV because they were out of premium sedans. They didn't change the pricing. I looked online and the SUV they put us in was in a lower class and was cheaper than what we paid. I don't like being taken advantage of.

Cons: Kayak told me I was renting a luxury car BMW 5 series or equivalent. Orlando airport Hertz luxury cars are Check impala or Chrysler 300. Those cars are not equivalent to a BMW 5 series

Cons: I prepaid for the car and car insurance, but it still took over 30 minutes to get the car. The girl who was helping us would stop every couple minutes to go help co-workers who were having problems. Also, even though i signed up for the insurance recommended online I was told that that wasn't enough insurance.

Cons: We book flights to Orlando using Kayak . Thinking we booked at Hertz at airport, found out it was booked away from airport. Herts charged us a $50 dollar cancelation fee. Kayak was no help in cancelation or refund.

Cons: Had to put the top up after a while; the air conditioning wasn't blowing cool air.

Cons: Hertz did not have the right vehicle size at pickup branch and tried to charge us for upgrading to a bigger size vehicle. We have prepaid the deposit prior to pickup but this did not show in the system at Hertz branch. The salesman tried to charge us another deposit and the upgrade for more than 400 dollars, while we are only supposed to pay 110 usd at pickup according to rental agreement. Unbelievable! Unheard of experience!

Cons: The original rental was off site so we needed a shuttle to access the rental facility, something I was trying to avoid. All of that was moot as the facility also closes at 6pm where our arrival was not until 5:45pm. As it was, the on site Hertz representative was most accommodating and we were able to secure a car at a great price!

Cons: After we got off our flight we stood in the Hertz line for 55 minutes to get our car. At that point they informed me I would have to go to a different location to get our car and they could do nothing to help me. No apologies or care for the situation that my daughter and I were in. The location that we were going to get the car was already closed. I left a msg and thank goodness that Richard called us back to tell me the keys would be with the bellman. We had to take a 52.00 Uber to get the car. We had to stop right after we got the car to wash the windows they were so bad. Was a scary and very upsetting experience.

Cons: They gave us a very hard time when picking up the car and tried to downgrade us to a smaller car. Not what we expected but they eventually followed through on the reservation after much discussion.

Cons: The whole experience!!

Cons: The agent at the airport gave me the wrong Terminal to pick up car. After figuring out the correct Terminal there was no car. Tried to call the 800 Customer Service number, closed. Had to stand back in line to ask agent where's my car and she didn't seem to want to help me but sent me to another location. The Hertz agent from Barbados (name tag) at this new location saw my frustration and quickly got me a car. He was the only one willing to help. The whole experience took over 2-1/2 hours.

Cons: I didn't receive my vehicle. I was bombarded with a $200 deposit and had issues with my credit cards. They didn't take cash, and my cards wouldn't be accepted since they got declined while they had sufficient funds. Pretty pathetic and want my refund.

Cons: Cancelled renting from them and had a great experience elsewhere. These guys reallly suck at their jobs.

Cons: They charged a lot for a few gallons of gas

Cons: Pick up and drop off location was a bit hard to find as it was hidden away behind a car dealership.

Cons: Kayak and Hertz should be ashamed!!!

Cons: Booked this car with Hertz and selected pick up Orlando airport or at least we thought that we did. Nowhere did we see that it was at a Marriott in Orlando. When we arrived at Orlando airport, we stood in line for one hour at the Hertz counter with our reservation. When we got to the desk, the agent said that we booked this to pick up at the Marriott which is 30 minutes away. He was not helpful at all after standing in line for an hour and said he had to treat us as a walk up and charge us more than 2 times the amount on our reservation. We were extremely annoyed and asked how we could get to the Marriott and he said by taxi but it would be expensive. We walked away tired and aggravated. We called Hertz Marriott and spoke to the rep to explain our situation. We asked if the reservation could be transferred to the Marriott by the airport and we could take the shuttle over to the hotel. He was very accommodating and said he would check and called us back within 5 minutes to say it was done. We were able to pick up our car finally and travel two hours to our destination. We are extremely disappointed in the way the agent treated us at the airport and we would never stand in line again for an hour to get a rental car. I don't think we will be renting from Hertz and we are not happy that it was so easy to make this mistake when reserving the car. It was not apparent to us that we were not renting at the airport.

Cons: Hertz denied me the car, despite my upfront payment and I had to go through hoops to get my money back.

Cons: Staff was terrible. First of all facility was not at the airport. I should have known about this. There was no shuttle and it cost me 50 bucks each way via cab. When I finally arrived at facility the car was not ready. They had to wash it which took almost 45!minutes!!! Hertz will NEVER get my business again. I would rather walk.

Cons: I cancelled my rental and was still charged for the rental insurance.

Cons: It was a tiny car for the money. I know I could have upgraded but it got me where I needed to go....a little scary on the highways.

Cons: No one was at desk. No confirmation of drop off.

Cons: The Hertz was in a terrible neighborhood. Our cab driver stated that in 20 years, he never ventured into the area. The store manager explained that there was no after hours drop-off because of the neighborhood. After waiting close to an hour for a car, the first one presented had expired tags and the second had a cracked windshield. Changing the drop off to the airport took at least a dozen calls and hours of time.

Cons: Standard car. This was a 2016 i believe and it had no automatic side mirrors and no lock/unlock controller which is very inconvenient.

Cons: I like a totally clear field of vision when driving. The head rests in the front and back seats of my vehicle obscured my view. Fortunately, it was easy to remove them and replace them before returning the car.

Cons: First off when I searched I searched on airport location. It was $125 - seemed good to me. I input my arrival time at 9pm. While waiting on the line to check in I called the Hertz number to see if my gold card was linked with the reservation so I could go directly to the gold desk. They informed me that the car I reserved was at a downtown location. They closed at 2:00. So they switched my reservation to the airport. The cost went up to $500!!!!! Up to the Gold desk to get the car. Informed that there were no cars available (for anyone) and it was going to be a long wait. There were at least 20 families waiting for cars at 10:30 at night. Many crying kids and pissed off parents. Checked Kayak for other rental options. Found a better deal at Enterprise ($200) and rented it. Had the car in 10 minutes, upgraded to a convertible for significantly less than Hertz was going to cost for an economy. Cancelled Hertz. You blew it Hertz!!!

Cons: Although we searched car rentals by the airport through kayak this hertz is nowhere near the airport, nor is it easy to get to. When we called hertz to try to change the reservation to the airport we were told it was entirely impossible since we prepaid at this random Orlando location even though we were standing next to the hertz rentals at the Orlando airport. Instead we traveled 30 minutes in the opposite direction by taxi with an infant to this facility. Then once we picked up the car we traveled back past the airport to the hotel. Then at the end of our stay we had to return the car driving another 30 minutes past the airport and returning back to the airport by uber again with an infant, and costing us more money. All in all it was a terrible rental experience.

Cons: Was mislead about the pickup location, which was 20+ mins from the airport. Was charged an extra $80 to switch the pickup location to the airport location. Delayed the start of my family's vacation by 2 hours.

Cons: I was not told that they did not have free shuttle transportation from airport.

Cons: Persistantly trying to upsell car selection, insurance, and gas options.

Cons: Everything else. I haven't had a worse experience with a major company than I had with Hertz. I set a rental for 12p on Saturday through this website. Oddly enough, even though I was on time, the place was CLOSED! You allowed me to set a pickup time for when the place was closed!!! I paid a cab $100+ to take me there and back to the airport because of your inability to monitor open and closed times. Poor job Kayak/Hertz.

Cons: Hertz policy isn't conveyed thru third party booking, so the inability to rent a car, via debit card, with the VISA logo, (my only mode of transportation home), was super frustrating!

Cons: Timing everything, had to wait 20 minutes on the AP shuttle.

Cons: The office is a bit hidden. It would be good if there was a s note about it being in the Ford dealership. When you GPS the location it is not clear to the exact location of the office.

Cons: Paid up front $136 for a week through Kayak. Went with a more expensive rate because we thought Hertz wouldn't screw us. Didn't need additional insurance or the toll card so there should have been no more charges. Still, we were charged when we returned the car were an additional $90. None we agreed to or knew about when we paid for the car: License cost recovery Florida surcharge Energy surcharge Tax Return charge fee

Cons: Why woyld u rent a car away from airport....told i needed an additional 298. Cancelled order. I rented a car for 120 from advantage.. hertz lost my business. Won't tey again. Very poor customer service ...no assistance at counter.

Cons: Pick up was a major problem. Agent at pick up was extremely unfriendly and not helpful. Second agent was fine.

Cons: We had to wait for another vehicle to become available. That shouldn't happen, especially when we had prepaid for the rental.

Cons: Impossible to find location to pick up on Semoran Blvd. Taxi drive could not find it. No signs anywhere. It ran poorly. NO shuttle service. $30.00 taxi ride, one way...Very upsetting..

Cons: When I landed at the airport and went up to the hertz counter, the staff told me I had actually selected an offsite pick up option from Kayak, which was not disclosed in the rental page or agreement. This offsite pick up was at a location that was 30 minutes away, and closed for the night. I was left stranded at the airport, had to rent a car from Hertz for 5'xs the original price I had already paid. I am extremely disappointed in Kayak and will not be using their services again.

Cons: Both original rental and exchange were not clean, had transmission issues, had no windsheild wiper fluid and swapping cars at local hertz was a fiasco and a complete waste of my time mostly because of poor customer service, lack of information and communication with customer. Ultimately had to local airport 30 minutes out of my way to swap out car. That was a whole other ridiculous fiasco wast of time not worth writing about since its just bad.

Cons: the car was out of washer fluid and the transmission seemed to have something wrong with it as it stalled every other time we accelerated. The hertz team wasn't very friendly and we didn't feel like we received good customer service.

Cons: Misrepresented the pickup/drop off location on line. Customer support was the worst ever. I sent 2 emails, a Facebook post, 5 phone calls (3 I was promised a Return call which never happened) twitter finally got me some responses. Took over 9 hours of my vacation