Guest Reviews
Overall Rating
7.3
Good
Based on 4,589 reviews
Cleanliness
7.4
Comfort
7.2
Pickup/Dropoff
6.6
Value for money
6.9
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Hertz car rental prices in Orlando
| Economy | $19/day | |
| Compact | $19/day | |
| Intermediate | $21/day | |
| Standard | $23/day | |
| Full-size | $24/day | |
| SUV | $27/day |
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent Reviews
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- Negative
Find reviews that mention:
customer service
pick up the car
credit card
car was clean
car available
return the car
great car
nice car
airport location
great service
pick up location
drop off was easy
great experience
friendly staff
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5.2
Pros: The system took my reservation for 5pm when the location closed at 5pm. I arrived at 5:03 and the reservation desk was closed and I was never called. I had to then go to another location where my wife made a reservation while I was taking an uber over and that location had not updated its inventory
Cons: If your system worked. The first reservation closed before I arrived. The second reservation did not have any cars.
review from
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10.0
Pros: Staff was super personable and quick to assist.
Cons: Nothing. Car was clean and new and we were very happy.
review from
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2.0
No car
Cons: No cars available for anyone that made reservations that day after a certain time
review from
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7.2
Drop off
Cons: 4 people at drop off 1 really working and we had to wait till she checked inthe car ahead of us. Other girl just sat to the side doing nothing. We're not friendly at all. What happened to customer service ?
review from
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10.0
Thanksgiving weekend.
Pros: I appreciated that when I picked the car up, they photographed all the scratches and dents that I spotted and emailed them to me. I was cutting it close on time during my drop off and Mario offered to drop me and my son of at the gate (apparently quite a distance). Thanks for making things easier!
review from
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10.0
Amazing Rental Experience @ Hertz
Pros: The Hertz Team at MCO did an amazing job with our rental. We reserved a large SUV and were given a brand new 2019 Suburban with 6 miles on the odometer - which was awesome. Even better when we returned to the airport (at the wrong rental return terminal) a friendly staff member hopped in the car and drove us directly to our airline terminal. Thanks for going above and beyond Hertz Orlando!
Cons: Everything was perfect.
review from
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4.0
Cons: The car was still relatively dirty when we picked it up. We waited a long time to actually get a car. The staff did what they could to get us out the door but there was issues with internet connection which slowed us down. I anticipated because I placed the rental order in advance that the car would have been ready by the time I got there but that was not the case. Overall the car was not very comfortable.
review from
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8.0
Pros: Although I only gave a 4 star review, Hertz costumer service representative, Ali, at the Orlando Airport was extremely helpful and assisted us in working out a problem we had. I rented at the Orlando Hilton and they called me to say they had no cars. I was on a tight time schedule and Ali helped me rent a car from the Orlando Airport. Without hm, I would have spent hundreds more.
Cons: There were no cars available at my pick-up time.
review from
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10.0
Tahoe instead of armada
Pros: Got a Tahoe instead of an armada pleasantly surprised not as powerful much better on gas nice and quiet on the road own wi fi zone and 110 outlets great for kid I pads Xm radio super easy pick up and drop off by choosing location away from an airport
review from
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2.0
Orlando Hertz rentals didn’t have any cars
Pros: The associate behind the counter was great and handled the situation with grace under pressure while having 18 very unhappy customers to deal with
Cons: They didn’t have any cars nor knew when they’d get any. We had to contact another car rental company and pay more, plus we lost 4 hours of time while waiting.
review from
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6.4
Car smelled like smoke, attendants told me they all do.
Pros: Drop off was easy
Cons: Car smelled like smoke, asked for a different one and attendants told me they all do. Weren't too nearby location next day and they didn't have anything to swap out but have me number got another location. Called there and got sent to call center who told me to drive to each location to check inventory for a swap.
review from
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6.0
Pickup
Cons: I selected Orlando Airport but actually got a location in Orlando which was a 25 minute cab ride from the airport, not good. The rental office was inside a shopping area which was not visible from the street so I had to have the cab driver drop my family and luggage on the curb while I went and found the actual rental office. 45 minutes later i had my rental car and was headed back towards the airport. Overall it cost me another $75 for the cab ride and to change it to drop off at the airport not to mention about 2 hours of my time.
review from
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10.0
Pros: Staff was super personable and quick to assist.
Cons: Nothing. Car was clean and new and we were very happy.
review from
-
10.0
Thanksgiving weekend.
Pros: I appreciated that when I picked the car up, they photographed all the scratches and dents that I spotted and emailed them to me. I was cutting it close on time during my drop off and Mario offered to drop me and my son of at the gate (apparently quite a distance). Thanks for making things easier!
review from
-
10.0
Amazing Rental Experience @ Hertz
Pros: The Hertz Team at MCO did an amazing job with our rental. We reserved a large SUV and were given a brand new 2019 Suburban with 6 miles on the odometer - which was awesome. Even better when we returned to the airport (at the wrong rental return terminal) a friendly staff member hopped in the car and drove us directly to our airline terminal. Thanks for going above and beyond Hertz Orlando!
Cons: Everything was perfect.
review from
-
10.0
Tahoe instead of armada
Pros: Got a Tahoe instead of an armada pleasantly surprised not as powerful much better on gas nice and quiet on the road own wi fi zone and 110 outlets great for kid I pads Xm radio super easy pick up and drop off by choosing location away from an airport
review from
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7.2
Drop off
Cons: 4 people at drop off 1 really working and we had to wait till she checked inthe car ahead of us. Other girl just sat to the side doing nothing. We're not friendly at all. What happened to customer service ?
review from
-
8.0
Pros: Although I only gave a 4 star review, Hertz costumer service representative, Ali, at the Orlando Airport was extremely helpful and assisted us in working out a problem we had. I rented at the Orlando Hilton and they called me to say they had no cars. I was on a tight time schedule and Ali helped me rent a car from the Orlando Airport. Without hm, I would have spent hundreds more.
Cons: There were no cars available at my pick-up time.
review from
-
5.2
Pros: The system took my reservation for 5pm when the location closed at 5pm. I arrived at 5:03 and the reservation desk was closed and I was never called. I had to then go to another location where my wife made a reservation while I was taking an uber over and that location had not updated its inventory
Cons: If your system worked. The first reservation closed before I arrived. The second reservation did not have any cars.
review from
-
2.0
No car
Cons: No cars available for anyone that made reservations that day after a certain time
review from
-
4.0
Cons: The car was still relatively dirty when we picked it up. We waited a long time to actually get a car. The staff did what they could to get us out the door but there was issues with internet connection which slowed us down. I anticipated because I placed the rental order in advance that the car would have been ready by the time I got there but that was not the case. Overall the car was not very comfortable.
review from
-
2.0
Orlando Hertz rentals didn’t have any cars
Pros: The associate behind the counter was great and handled the situation with grace under pressure while having 18 very unhappy customers to deal with
Cons: They didn’t have any cars nor knew when they’d get any. We had to contact another car rental company and pay more, plus we lost 4 hours of time while waiting.
review from
-
6.4
Car smelled like smoke, attendants told me they all do.
Pros: Drop off was easy
Cons: Car smelled like smoke, asked for a different one and attendants told me they all do. Weren't too nearby location next day and they didn't have anything to swap out but have me number got another location. Called there and got sent to call center who told me to drive to each location to check inventory for a swap.
review from
-
6.0
Pickup
Cons: I selected Orlando Airport but actually got a location in Orlando which was a 25 minute cab ride from the airport, not good. The rental office was inside a shopping area which was not visible from the street so I had to have the cab driver drop my family and luggage on the curb while I went and found the actual rental office. 45 minutes later i had my rental car and was headed back towards the airport. Overall it cost me another $75 for the cab ride and to change it to drop off at the airport not to mention about 2 hours of my time.
review from
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Where can I find Hertz car rentals in Orlando?
1 Airport Blvd, Hertz car rentals
Address
1 Airport BlvdPhone
+1 407 859 8400Top Tips For Renting a Car from Hertz in Orlando
- 25% of our users found rental cars from Hertz in Orlando for $25 or less
- Book your rental car from Orlando in Hertz at least 1 day before your trip in order to get a below-average price
- Economy rental cars from Hertz in Orlando are around 48% cheaper than other car types, on average
FAQs About Renting a Car From Hertz in Orlando
How much does it cost to rent a car from Hertz in Orlando?
On average a rental car from Hertz in Orlando costs $31 per day.
What is the most popular rental car from Hertz in Orlando?
Compact (Nissan Versa or similar) is the most frequently booked rental car type from Hertz in Orlando.
How many car rental locations does Hertz have in Orlando?
Hertz has 18 rental locations in Orlando. Take a look at our Hertz rental location map to find the best rental cars near you.
Does Hertz have a car rental location at the airport: Orlando Airport (MCO)?
Yes
Does Hertz offer shuttle or airport pick-up services from Orlando Airport (MCO)?
Yes