Guest Reviews
Overall Rating
6.6
Good
Based on 562 reviews
Overall
6.4
Cleanliness
7.0
Comfort
6.9
Pickup/Dropoff
6.1
Value for money
6.5
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Hertz car rental prices in Orlando
| Economy | $22/day |
| Compact | $22/day |
| Intermediate | $23/day |
| Standard | $25/day |
| Full-size | $25/day |
| SUV | $28/day |
Pros
"Very efficient an friendly staff"
"We had a great experience!"
"Car was clean and comfortable."
Cons
"Very very poor customer service."
"reserved car was not available"
"Bad information at pick up location."
Recent Reviews
- All reviews
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- Neutral
- Negative
Find reviews that mention:
customer service
pick up the car
credit card
car was clean
car available
return the car
great car
nice car
airport location
great service
pick up location
drop off was easy
great experience
friendly staff
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2.0
Cons: Terrible customer service
review from
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10.0
Great car
Pros: Getting to the car was very easy, checkout was great, car handled well, great on gas.
Cons: Didn't have enough cup holder space, not enough, armrest space and not enough clove compartment space.
review from
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7.6
Vacation rental
Pros: Nice vehicle and the rental was easy to get to. The drop off went smoothly.
Cons: The gal helping us wasn’t overly friendly and didn’t explain tolls or features on the car at all. Everything was billed extra (and this was a gift to us from a nephew) so we didn’t do extras because of that. I wanted to take my name off and put my husbands on as I never drive and she wouldn’t do that and charged us $60 plush dollars to add a second driver. We only had one driver. I wasn’t thrilled about that.
review from
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3.2
Customer service was not good.
Cons: Don't rent from a third party if you think you want to change drop off places. They will not let you do it no matter what, not even if you are willing to pay extra for it. I had a pickup time for 6:00 PM and they closed at 6:00 PM. So I had to pay $56.00 more for a rental car at the airport for 1 day. Never again will I rent from Hertz! Pus, I called customer service and the lady hung up on me.
review from
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2.0
Cons: I had to stand in long line and they didn't have a car for me, I expect a full refund, had to stand in another long line to rent a car from a different rental company terrible
review from
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3.6
Pick up was a mess
Cons: I searched to pick up at MCO, but the pick up was offsite. They couldn’t do anything for me but create a new much more expensive booking.
review from
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8.0
Pick-up location was misleading but otherwise it was good
Pros: The car was awesome and the staff we worked with in person was amazing - he might be the best rental car person I have event interacted with. The price was also really good.
Cons: I had wanted to book this at an airport but instead was given a car 20 minutes away from the airport. Because I had pre-paid I was not able to make any changes and we had to make significant alterations to our plans to pick=up the car. Our flight was delayed and because the location was off-site they closed before we could get there.
review from
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10.0
Pros: It was a nice experience. Staff was very helpful, especially Mr. Kevin. He was very nice, and really took care of us. We are really satisfied with our experience with Hertz.
review from
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2.0
Pros: Sweet lady at the desk.
Cons: Was lied to about the vehicle I was getting. Was giving a smaller SUV then promised. I will never use them again. Very dishonest.
review from
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9.2
Pros: Liked the ability top select the car we wanted from a variety of options.
Cons: Pickup process is slow but that's every rental company it seems. Dropoff, the person directing us to the drop off didn't give any explanation of the process which required us to find someone to ask to be sure it was handled correctly.
review from
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4.4
Cons: Did not have any power for a 2017 car my wife was scare to ride in it to change lanes in Flordia you can't not go 20 mph n get in another lane or get on highway . The price was good but didn't not drive only about 160 miles in a whole week there we rode with my daughter because my wife was so scare of the car
review from
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6.0
Wrong location
Pros: Smooth rental after the pick-up.
Cons: I was looking for a car at the international airport but you gave me a rental from a 40 minute cab ride away. It cost me $120 more to change my rental to the airport. Not happy with this additional change and inconvenience.
review from
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10.0
Great car
Pros: Getting to the car was very easy, checkout was great, car handled well, great on gas.
Cons: Didn't have enough cup holder space, not enough, armrest space and not enough clove compartment space.
review from
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10.0
Pros: It was a nice experience. Staff was very helpful, especially Mr. Kevin. He was very nice, and really took care of us. We are really satisfied with our experience with Hertz.
review from
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9.2
Pros: Liked the ability top select the car we wanted from a variety of options.
Cons: Pickup process is slow but that's every rental company it seems. Dropoff, the person directing us to the drop off didn't give any explanation of the process which required us to find someone to ask to be sure it was handled correctly.
review from
-
7.6
Vacation rental
Pros: Nice vehicle and the rental was easy to get to. The drop off went smoothly.
Cons: The gal helping us wasn’t overly friendly and didn’t explain tolls or features on the car at all. Everything was billed extra (and this was a gift to us from a nephew) so we didn’t do extras because of that. I wanted to take my name off and put my husbands on as I never drive and she wouldn’t do that and charged us $60 plush dollars to add a second driver. We only had one driver. I wasn’t thrilled about that.
review from
-
8.0
Pick-up location was misleading but otherwise it was good
Pros: The car was awesome and the staff we worked with in person was amazing - he might be the best rental car person I have event interacted with. The price was also really good.
Cons: I had wanted to book this at an airport but instead was given a car 20 minutes away from the airport. Because I had pre-paid I was not able to make any changes and we had to make significant alterations to our plans to pick=up the car. Our flight was delayed and because the location was off-site they closed before we could get there.
review from
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2.0
Cons: Terrible customer service
review from
-
3.2
Customer service was not good.
Cons: Don't rent from a third party if you think you want to change drop off places. They will not let you do it no matter what, not even if you are willing to pay extra for it. I had a pickup time for 6:00 PM and they closed at 6:00 PM. So I had to pay $56.00 more for a rental car at the airport for 1 day. Never again will I rent from Hertz! Pus, I called customer service and the lady hung up on me.
review from
-
2.0
Cons: I had to stand in long line and they didn't have a car for me, I expect a full refund, had to stand in another long line to rent a car from a different rental company terrible
review from
-
3.6
Pick up was a mess
Cons: I searched to pick up at MCO, but the pick up was offsite. They couldn’t do anything for me but create a new much more expensive booking.
review from
-
2.0
Pros: Sweet lady at the desk.
Cons: Was lied to about the vehicle I was getting. Was giving a smaller SUV then promised. I will never use them again. Very dishonest.
review from
-
4.4
Cons: Did not have any power for a 2017 car my wife was scare to ride in it to change lanes in Flordia you can't not go 20 mph n get in another lane or get on highway . The price was good but didn't not drive only about 160 miles in a whole week there we rode with my daughter because my wife was so scare of the car
review from
-
6.0
Wrong location
Pros: Smooth rental after the pick-up.
Cons: I was looking for a car at the international airport but you gave me a rental from a 40 minute cab ride away. It cost me $120 more to change my rental to the airport. Not happy with this additional change and inconvenience.
review from
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Where can I find Hertz car rentals in Orlando?
6300 Hollywood Way, Hertz car rentals
