Book Hertz car rentals in Orlando

Cons: The car was booked at a Mazda dealership 40 mins away from the Airport even though we selected the airport for pickup. Had to cancel the car and pay a much higher price a the airport. Make sure the pick up location is where you selected before booking.

Cons: The car pick up was not convenient. We had to look and look for a full size car. In the end the full size cars were parked where the compact Cars were parked. There was also no one present to help.

Cons: Pressured to buy insurance, and even after declining it several times I was still confused and ended up inadvertently agreeing to an insurance package I didn't need. It ended up costing nearly $200 more than I planned on spending.

Cons: The customer service was terrible. When I checked in at the desk they told me I could pick from zones 1 and 2 but when I got to the garage they laughed and said that doesn't make sense and I could only pick from zone 2. Zone 2 had a cruise, a couple souls and cars of the like. My rental was for a Jetta or equivalent which none of those cars were. They told me I could try to take another but would likely be charged more which I felt was a very bully move. When we returned we forgot an item in the car. When asked how to retrieve it we were sent to the desk, who tried to send us to the person who sent us to the desk. We had a plane to catch and they spent 10 mins just trying to figure out who would help us but without showing any concern of actually wanting to help us. They couldn't get our item because the car went 'down to be cleaned' but they wouldn't say where or call to have the item brought up. 30 mins later the car comes back with no items and no word on where the item was. When I asked to see a manager he refused to come talk to me and refused each time after when asked. I went to the car, grabbed the key as my rental still had time left and told them they wouldn't get the key until I got my item. Only then did they call down and have the item brought up. when the item was brought up the manager finally brought the item, when I went to give him the key he said put it in the car or ill have to charge you $200, another bully threat, which he couldn't even do. It's one thing to be unable to help, it's another to not try, and an entirely unforgivable one to be aggressive to your customers. Never again will I deal with Hertz!

Cons: I was told to go to zone 3 pick any car at check out the tech said I choose the wrong car so I had to unpack alllll the suitcases not nice

Cons: The car was dirty when we picked it up but since it was 3am we really didn't realize until the next day. The registration was expired which caused a very uncomfortable situation when approached by a police officer. Worst of all , the gas gauge did not work correctly and caused a lot of stress not knowing when we needed gas!

Cons: The wait for a representative.

Cons: Pickup agent rude.

Cons: Car choice..only 1 car left. See box above for full story

Cons: Walk with young child to pick up car.

Cons: I rented 2 cars, and they split the reservations between terminals. So, I had to leave my wife and 2 of the kids at one terminal to pick up car #1 and walk around to the other terminal to pick up car #2. To make matters worse, when my wife went to pick up the car assigned, someone else had taken it. It was frustrating and disappointing. I also rented a mid-sized SUV and the car I received was easily one of the worse rental cars I have ever had from a major rental company. Because there were so few cars, I could not exchange it.

Cons: I needed to improve a feature of the car that was promoted in the Hertz webpage (OnStar mobile Hotspot)... When I call to the support center... I was derived several times until some operator said "we can't do that for you... that service isn't available"... I wasn't carrying my own cellphone and would be very useful to be carrying a hotspot included in the car to keep conected to internet.... Tha car can do it... An in the webpage is published as a possibility... My English isn't that fluent to argue with the operator... So i really gave up on that and moved on...

Cons: The guy who helped us was friendly and very knowledgeable. He made everything run easy.

Cons: They didn't have a car ready for us when we arrived for the pickup. We ended up having to pay for a larger model car but he did give us a discount.

Cons: There were no signs leading us to the pick up area. I made online reservations so I wouldn't have to wait in line. We saw where the Hertz rental was in the airport but made online reservations so we wouldn't have to wait. It took us an extra 30 minutes and when you are on vacation every minute counts.

Cons: My son left his headphones by mistake in the car (leaving with all bags to meet flight), at the gate I began to call hertz, only automated service. I was on the airport where I had left the car, couldn't go back, TSA was packed and I could miss my flight, so I followed instructions and followed protocol for lost and found. I only got a message saying "we are sorry". Three days later I came back and personally asked on the hertz counter, they called the person in charge of lost and found... even when they know the employees working with them (date and time), the company does not care... again, I only received "we are sorry, we have no control of the employees we use to clean the cars or drivers".

Cons: I had to wait for at least 40 MINUTES to get serviced in the Orlando airport's customer service desk. They have phone booth that supposedly can take care of clients, but there is no signage about it. Finally, the pre-paid gas offer is more expensive than the outside gas prices.

Cons: We waited in Orlando almost 2 hours to pick up our car! The line was not long but each customer took over 30 minutes to check in, except for me. There was a problem with the customer service, and customers should not have to wait hours to pick up a car after a long day of flying with children.

Cons: That there was a car for me.

Cons: It took a bit to have the car ready and I didn't know the rental place was so far from the airport without a shuttle service.

Cons: They claimed they would charge $10.00 per gallon if I didn't re fill the tank. I filled it but that is a little oppressive

Cons: They were out of cars at the Orlando airport at midnight. The staff was helpful and gave us a $150 discount, but we still had to wait 90 minutes for a car to be brought up.

Cons: I purposely prepaid to avoid any additional costs because I know how they always try to nickel and dime you for everything and I was traveling on a budget. I went to the desk to pick up my car, it had already been deducted from my account, PAID IN FULL and they STILL put a $200 hold on my card. And they would not use my debit card for the hold. When I said I didn't want to provide my credit card, she said she would have to do a credit check. A credit check? I just wanted to rent a car, I wasn't trying to buy one. So I gave my credit card and they held $200 more than originally stated. I don't understand why renting a car is so complex and confusing. I wish there was a company who told you the ACTUAL price up front with no hidden charges, holds, etc.

Cons: Vehicle smell of MARIHUANA. Once the vehicle was exposed to the sun the smell came out. Right rear door handle came off when I pulled on it to open the door. I could not get comfortable in this vehicle, it was my first ever time in a Volkswagen. not enough trunk space. Vehicle accelerates on its on.

Cons: After a flight the least that you want is hear that you are on a waiting list for a car... I arrived at the Orlando Airport at 10 pm with my parents (seniors) and my daughter (toddler)... They told me that they were cleaning the car... After 3 hours waiting there asking them for a car they told me that they don't have cars available... when I asked them why they didn't told me that before their answer was "there's people who wait more time than you, situations happens"...At 1:30 am I start looking for another car in another company. They are rude and disrespectfull with me and with the rest of the persons over there (like 10 families waiting for cars) when they notice people were getting angry and upset they send them to the second floor and when the persons where taking the elevator they just escape through the door... I will never recommend this company to anyone and I will mever rent one of their cars.

Cons: I requested out of Orlando international airport and was reserved at an offsite hertz location We had no car waiting for us I couldnt get in touch with hertz and had to cancel the transaction with my credit card Beyond displeased Will never use your site again!

Cons: Hertz did not enough inventory at my pick up time and I had to wait for 1 hour . After that they delivered the smaller size than the one I paid for in advance.

Cons: Fast drop off service and easy access to the airport

Cons: Booked flight through Kayak as well. Should have been correct address at airport. That's where flight was to. Will book our own next time.

Cons: Paid for full sized car but size not availabe so had to take inferior sized vehicle. No reduction ibn price even with the less expensive car that was provided

Cons: We waited almost 2hrs for our car along with a lot of other people.

Cons: The lady I spoke to the airport was the most disrespectful person I have ever spoke to, this was my first time renting car with hertz and that will be my last time. Oh I'm still waiting for my refund.

Cons: 1a.) When arriving at MCO airport we received a call asking where we were since we hadn't picked up our car yet. (flight delays). This is when we found out we booked our car at the wrong location on International Drive instead of the airport (our mistake). The person at the International dr. location told us that, it was okay to go and just visit the Hertz counter at the airport and they would be able to switch it and take care of it for us and that "it happens all the time". After waiting 30mins in the line this was not the case, they would not allow us to pick up from there without starting a whole new VERY pricey reservation. Had to take a Uber to International to get our reservation (okay fine). 1b.)At this little hut, they struggled with an internet connection, which resulted in waiting over 45mins to get our car, because we couldn't even do paperwork (mind you, we were the only people there). 1c.)Then when we were finally able to get our car we had to wait even more because the attendant had to clean our car. It was not even ready. 2.) We get in the car and the check engine light was on, which was concerning since we were traveling throughout Florida, but when we took a look at the tires they seemed a little low, so we went and put air in the tires and the light went off (that did the trick). 3.) A few days later...went out to the car to find a completely flat tire. On vacation had to make phones calls, where people asked if we drove a flat tire all the way to Key West... (uh no we're not idiots). It happened when we were down there, they continued to ask if we needed roadside assistance (no we can change a flat tire). But we were NOT going to drive with a spare back to Orlando! They gave us a hard time about going to the airport in KeyWest and changing out the car. (as if we wanted stop our vacation plans to make a trip to the airport to get a new car). 4.) When at the airport in KeyWest they did not have a similar car to replace with ours, and wanted to charge us an upcharge since we were getting a mid-size now and not a compact. Fortunately they said nevermind and let us on our way. (really guys?) 4.) Trying to call the Hertz where we actually rented from was impossible. You can only get to the 1800 service line, we never got to speak with our specific spot which was frustrating.

Cons: No cars were available when we arrived at the counter. We, along with 30+ other people, had to wait for cars to be returned, cleaned and prep'ed before we received our car. It took well over 1 hour before we got our car. Others waited much longer. 3 miles before returning the car I fill the tank with fuel. I stopped filling when the auto shut-off of the pump engaged. I did not want to over-fill the tank causing spillage so I did not "top-off" the tank. When the car was checked-in the attendant said the fuel gauge was slightly below the "Full" mark so they would charge me a "fueling charge". I explained that I had just fill the tank at the closest possible station but they still wanted to charge me. VERY FRUSTRATING! Thanks to a very understanding rep at the Gold Member counter, they finally agreed to waive the excess fuel charge.

Cons: My flight was in a holding pattern for an hour and a half, and the rental office was closed by the time I got out of baggage claim. Hertz's "customer service" department was extremely rude and refused to accommodate me or help me in any way, they just treated my prepaid rental as a cancellation, so I just lost $160. NEVER use Hertz's services.

Cons: We had to wait over 45 mind to pickup or car

Cons: No washer fluid and not a well marked location.

Cons: The price to rent from the airport versus an off-site location was astronomically greater.

Cons: Unacceptable to have to wait 2+ hours for your car that was reserved in advance.

Cons: The check in was terrible. There was a line and it didn't seem to matter to the staff that people were waiting. No explanation, no apologizes. Check out was not much better. Overall customer service was last on employees list.

Cons: I prepaid my car through Kayak, and my car was not available when I got off the plane. I was told by Hertz I will have to wait because of backlog I waited two hours, so I rented from another company. The cost for the other car was ridiculous because it was on the spot;unfortunately, I was unable to wait for the Hertz car. I will never rent from Hertz again or use Kayak. Kayak was no help. I'm still fighting for a refund of my car and the cost difference for the other car rental.

Cons: Reserving the car, I selected a four-door sedan that seats 5. The picture showed exactly that. Wjen I went to pick it ip, it was a 2-door hatchback. I had to upgrade on the spot, and even then, the Hertz agent put us (5 adults) into too small of a vehicle. Total bait-and-switch tactics. Never again will I ise either Kayak or Hertz.

Cons: We were supposed to get the car at the airport, but had to take a taxi to an outlying site to get our car so as to get the same rental price.

Cons: I did not like the fact that we had to take two Cabs to get our luggage and 7 of us to pick up the vehicle. It cost over $100.00 extra for me to get the Van. Going back I brought the car to the Airport and paid an additional $45.00 to Hertz for return to different location. I could have rented somewhere else for less money after those add ons.

Cons: Really really poor customer service. Beware that Hertz will treat you like a second class citizen if you use a prepaid rental, even if you are a #1 Club Gold Member.! On the phone for almost two hours bouncing around to different departments trying to fix my reservation so my wife could drive the car as I had to leave early. Finally someone took care of it after I got American Express involved. Wasted an entire evening on vacation!

Cons: Even after speaking with the billing department at Hertz, I still have been billed twice for my rental. It's been almost two weeks now and the whole "we are waiting on your credit card company" line is growing tiresome.

Cons: They tried to convince me that I had no choice but to purchase additional insurance. I had to get my own insurance provider on the phone to prove that this wasn't necessary. I suspect that they were only trying to upsell me.

Cons: Was lead to believe I was picking up car at airport. Instead had to take a $65.00 cab ride to location where the car was

Cons: Check-in was not great. The gas refill was confusing and I felt bait and switch. I ended up not taking it and glad I didn't as it would have cost me $30 more than I needed to pay. Front counter person said I needed to fill-up within 5 miles of the airport and turn in a receipt. I did both and the drop off person didn't care and did not need a receipt.

Cons: Car smelled like smoke

Cons: prepaid for the car and was charged extra on my credit card.

Cons: Car was filthy

Cons: Car engine did not run smoothly, would jump. Final cost with insurance was too expensive for me.

Cons: Nothing

Cons: 2.5 hrs of wait time!!!

Cons: There weren't enough staff at drop off. Waited for 20 minutes in a line of people waiting to check their cars in. Had to leave the car to get to our flight in time. We were told by a staff person who wasn't able to check the car in that we could just leave it and they would check it in later. I did because it was in a line of cars but it made me very uncomfortable to leave without a drop off receipt.

Cons: After pre-paying, when I arrived to pick up the car, there was a line of 100 or so people to check-in. After checking-in, I was forced to wait in a gaggle of over 200 people for my name to be called. The process took over 5 hours and ate up a day of my vacation. Other individuals who decided to cancel and go to another rental company were forced to pay cancelation fees. Overall: Terrible.

Cons: Check in Counter service was unreasonably slow, all electronic self check in units were out of service. Optional insurance prices were ridiculously high, a rip off in my opinion.

Cons: 2 hour wait for an available car. Even though they upgraded us because of the wait, they gave us a smaller vehicle and it didn't fit all of our luggage. Kids had to ride for an hour with luggage on their laps.

Cons: Worst experience ever

Cons: The inside of the windows needed to be cleaned.

Cons: We paid for a compact car. Hertz gave us the smallest nondescript economy car they had, with manual door locks. We have paid much less for full size fully loaded cars from other rental companies. We'll go back to our old trustworthy car rental companies. Sorry Kayak.

Cons: Waited more than 90 minutes to get a vehicle. Totally inefficient service. 8 people behind the counter but only 3 actually taking customers. Beware of hertz in Orlando. Choose another car rental agency.

Cons: They charged my wife as a second driver (AAO) only because I pre paid the rental off, and it was charged into my account only after I had delivered the pickup office. I was not aware about it. I thought being my spouse it would be complimentary as it has been used. They provided gas free, so I asked for car seat free instead of the gas, but they did not agree.

Cons: I did my order online, unfortunately the time I needed to pick it up was later then the closing time. It's a good thing I called that morning otherwise I would have been without a car. Online should accommodate for this predicament.

Cons: Check-in wait close to an hour

Cons: no gps

Cons: None

Cons: The queue of Hertz was insanely long at the time of car pick up in orlando airport and the system crashed when my turn came. Car insurance was more expensive than the car daily rate itself, which doesn't make any sense! Definitely my last experience with Hertz.

Cons: Nothing to complain about...

Cons: Not a real dislike, but a suggestion. I like how some other car rental companies allow customers to chose their vehicle in their vehicle type group.

Cons: I had to wait almost 30 minutes to get the rental because it was not there.

Cons: very slow service while picking up vehicle

Cons: No gas stations near airport $300 dollars for 4 days most expensive car rental I ever had I won't use Hertz again

Cons: All of the advertised kiosks are out of order, so we arrive at the counter with a line of 20+ people, and only 3 people are working the desk. Stood in line for an hour just to get to the desk and show my ID, decline the extra services, and get the lot number for the car. The line would have gone faster if some of the workers weren't pushing the services so hard on people, trying to chat them up about their week plans, etc. With so many other choices I am not likely to give this Hertz location another try when I need a rental car in the Orlando area.

Cons: Extra cost for more insurance

Cons: The car was not the one I ordered, but the salesperson indicated that it was in the same class although it was smaller, The car was scratched and dented which I was forced to point out to him, I went thru an unmanned toll booth which I told a Toll worker and she advised me to tell the rental company, which I tried to do but was advised that they were unable to help and explained I would get a bill from their billing department.

Cons: The personnel that work in the dispatching area where you pick your assigned vehicle. Everyone were not approachable or provided any attention to what you may need especially when I looked over the assigned vehicle and documented the scratches and dents before I even drive the vehicle from its designated reserved spot.

Cons: Overall neither I or husband were disappointed with the customer service provided by the kiosk or attendant at front desk. They were rude and seemed frustrated. Always trying to upsell items. Waited over 45 min until we were on our way.

Cons: I reserved a car or Orlando Airport, but when I arrived was told I had to go 30 mins away to pick it up, NOT at the airport

Cons: Car should be cleaner

Cons: Kayak confirmation and booking process is dishonest.