Reviews for Hertz in Palo Alto
- All reviews 100%
Jan 9 2017
Pros: Car did the intended job.
Cons: From beginning until the end - troubles. First, renting the car at noon was problematic, because nowhere on the online reservation it was mentioned that the place was closed for lunch break! Thankfully, the guy accidentally showed up and showed some courtesy (didn't want to initially though). So almost missed picking up the car on time to be where I had to be. Then, the guy told me that I couldn't return the car on the 3rd day, because the place was closed on Sunday!?! Yet, that's what I had in my reservation and never was notified! He told me I could return it on the next day, but will be charged for an extra day! He changed the return location, which apparently also was closing at noon on return day. Then the car was dirty. Then the Hertz had 2 return location a block away on the same street, but the reservation record did not specify which one! Then went to one of them and they told me they didn't work on that day. I obviously guessed that must have been the wrong location! Went to the other 12 min before return time (and closing time), lady got the keys to inspect the car, and I just realized that I had forgotten to put gas. Well, there was an ARCO right next to that location, so I asked whether I could go there quickly to fill up. She said "Okay" so I went and in 6.45 min I was back. However, the representative was gone!? The office door was locked! Unbelievable!!! They had express key drop, but it indicated that would charge me for an extra day!! The total rent was supposed to be $94, and when I got home I saw they had charged me $169 in total + $295 deposit hold?!?! I couldn't believe it!
Nov 6 2016
Cons: They charge more than agreement!
Sep 16 2016
Cons: We had to wait for the car and it the inside was very dirty when we received the car.
Jul 17 2016
Cons: I showed up and they told me I can;t return the car on Saturday as I ordered but only on Monday asking for 3 times the original charge. Had to cancel the reservation and my one day vacation