Reviews for Hertz in Palo Alto
- All reviews 100%
Based on 45 reviews
Sep 22 2017
Pros: accessible, flexible generous staff, nice car, very happy
Aug 31 2017
Pros: Hours of operation sunday to 11:59.9999AM
Cons: rented Hyundai Accent - I never drove that bad car.
Aug 15 2017
Pros: The satellite radio was a boon. The compact size car (Hyundai Accent) handled well and was comfortable to drive and ride in. The pick-up and return was handled conveniently.
Cons: It was difficult to wipe the front and rear windows from the inside (many cars have this drawback).
Jul 2 2017
Ugh is all I can say
Cons: What a terrible experience. Never rent from Hertz again.
Jun 4 2017
Cons: When we picked up the car their was no real explanation given regarding the plate pass for toll roads and bridges. Upon returning the vehicle we were told that a flat rate charge would be applied for the use of the plate pass in addition to the regular toll charges. This should be reviewed with the customer at the time of vehicle pick up.
May 29 2017
Terrible office houra
Pros: How is it that your office in Palo Alto at 675 El Camino Real is only open till 12 noon and my appointment to pick up a car was at noon. I was 5 minutes late and nobody was there so I was unable to pick up my car! Also there is a problem with signage. It does not say anywhere outside that there is a Hertz office inside the hotel. This makes for a very bad customer service experience!
Cons: Not sure what I will be charged since I was 5 minutes late. No flexibility without huge charges.
May 10 2017
Pros: The guy that worked there was really nice, friendly, polite and helpful with my trip to Napa Valley.
May 6 2017
Not happy with the service provided
Cons: My booking was at 9 am and I went to pick up the car at 11:30 am, when I got there I was told that the reservation have been cancelled because i was late more than 2 hours (by 30 minutes) and that there are no cars available. The staff working there wasn't helpful and made jokes about it, and I was also given a dirty car that made loud sounds when driving. Not happy with the service, and might not consider hertz again.
May 5 2017
Pros: I had no issues with the car or the service; The SUV was clean, comfortable and the pickup/drop off was easy and efficient
Cons: Area of improvement, enhance visibility of the Hertz rental offering: If not for my google maps, i might not have easily found the rental office. The Hertz logo is only visible as you approach the Honda service department. Fortunately, the Anderson Honda employees were quite helpful in guiding me to the Hertz rental office.
Mar 16 2017
Will be renting again
Pros: Everything. Great car at a great price
Jan 9 2017
Pros: Car did the intended job.
Cons: From beginning until the end - troubles. First, renting the car at noon was problematic, because nowhere on the online reservation it was mentioned that the place was closed for lunch break! Thankfully, the guy accidentally showed up and showed some courtesy (didn't want to initially though). So almost missed picking up the car on time to be where I had to be. Then, the guy told me that I couldn't return the car on the 3rd day, because the place was closed on Sunday!?! Yet, that's what I had in my reservation and never was notified! He told me I could return it on the next day, but will be charged for an extra day! He changed the return location, which apparently also was closing at noon on return day. Then the car was dirty. Then the Hertz had 2 return location a block away on the same street, but the reservation record did not specify which one! Then went to one of them and they told me they didn't work on that day. I obviously guessed that must have been the wrong location! Went to the other 12 min before return time (and closing time), lady got the keys to inspect the car, and I just realized that I had forgotten to put gas. Well, there was an ARCO right next to that location, so I asked whether I could go there quickly to fill up. She said "Okay" so I went and in 6.45 min I was back. However, the representative was gone!? The office door was locked! Unbelievable!!! They had express key drop, but it indicated that would charge me for an extra day!! The total rent was supposed to be $94, and when I got home I saw they had charged me $169 in total + $295 deposit hold?!?! I couldn't believe it!
Nov 6 2016
Cons: They charge more than agreement!
Sep 16 2016
Cons: We had to wait for the car and it the inside was very dirty when we received the car.
Jul 17 2016
Cons: I showed up and they told me I can;t return the car on Saturday as I ordered but only on Monday asking for 3 times the original charge. Had to cancel the reservation and my one day vacation
Jul 1 2016
Pros: Fast, clean, good price, and courteous. The things I expect.
Jun 8 2016
Unable to rent a car
Cons: The online booking system was malfunctioning and it allowed me to rent a car from a location where no cars were available. The Hertz associate called me about 45 minutes before my scheduled pick-up time (as I was en route to the Hertz location) to let me know no cars were available. The part that was irritating was that he did not offer to help me find a new car to rent. He essentially said that no cars were available at their location or any other Hertz location and there was nothing he could do to help. Whether it's finding a car from a different location or helping me find a car at another car rental agency (even a competitor), the team should help their customers. I spent my entire morning doing damage control on an issue that was caused by the technology malfunction and could've been helped by the Hertz team. Extremely disappointed and will think twice about renting from Hertz again, despite the fact I normally think you guys are great.
May 6 2016
Pros: The service smooth and efficient The car soft strong and comfort
Apr 15 2016
Rent from hertz
Pros: Clean car.
Cons: Windsheald in inner side was dirty. Shining dashboard created refection on sun. Old wipers. Nissan altima not suitable for baby stroller. Look for 5 doors car. Luck of climat control.
Mar 1 2016
Pros: Toyota Corolla 2015 is a good car
Cons: Car was filthy inside and stank of second-hand smoke
Jan 10 2016
They cancelled my reservation 30 minutes before it
Cons: They cancelled my reservation right before it started. It was super frustrating. I did only reserve it a day in advance but they should not say they have inventory if they do not.
Jan 10 2016
Cons: no bluethooth
Dec 29 2015
Cons: They told me they're have the car and I have a confirmation number but after I be there they say we are sorry no car available
Dec 27 2015
Pros: Great service, even though I'd messed up my reservation, and it was a holiday.
Cons: Not a comfortable car.
Nov 2 2015
A good experience.
Pros: Very good and professional service from employee from whom I picked up the car. The car was clean and performed well.