Reviews for Hertz in Palo Alto
- All reviews 100%
Aug 15 2017
Pros: The satellite radio was a boon. The compact size car (Hyundai Accent) handled well and was comfortable to drive and ride in. The pick-up and return was handled conveniently.
Cons: It was difficult to wipe the front and rear windows from the inside (many cars have this drawback).
Jul 2 2017
Ugh is all I can say
Cons: What a terrible experience. Never rent from Hertz again.
Jun 4 2017
Cons: When we picked up the car their was no real explanation given regarding the plate pass for toll roads and bridges. Upon returning the vehicle we were told that a flat rate charge would be applied for the use of the plate pass in addition to the regular toll charges. This should be reviewed with the customer at the time of vehicle pick up.
May 29 2017
Terrible office houra
Pros: How is it that your office in Palo Alto at 675 El Camino Real is only open till 12 noon and my appointment to pick up a car was at noon. I was 5 minutes late and nobody was there so I was unable to pick up my car! Also there is a problem with signage. It does not say anywhere outside that there is a Hertz office inside the hotel. This makes for a very bad customer service experience!
Cons: Not sure what I will be charged since I was 5 minutes late. No flexibility without huge charges.