Reviews for Hertz in Palo Alto
- All reviews 100%
Jun 4 2017
Cons: When we picked up the car their was no real explanation given regarding the plate pass for toll roads and bridges. Upon returning the vehicle we were told that a flat rate charge would be applied for the use of the plate pass in addition to the regular toll charges. This should be reviewed with the customer at the time of vehicle pick up.
May 29 2017
Terrible office houra
Pros: How is it that your office in Palo Alto at 675 El Camino Real is only open till 12 noon and my appointment to pick up a car was at noon. I was 5 minutes late and nobody was there so I was unable to pick up my car! Also there is a problem with signage. It does not say anywhere outside that there is a Hertz office inside the hotel. This makes for a very bad customer service experience!
Cons: Not sure what I will be charged since I was 5 minutes late. No flexibility without huge charges.
May 10 2017
Pros: The guy that worked there was really nice, friendly, polite and helpful with my trip to Napa Valley.
May 6 2017
Not happy with the service provided
Cons: My booking was at 9 am and I went to pick up the car at 11:30 am, when I got there I was told that the reservation have been cancelled because i was late more than 2 hours (by 30 minutes) and that there are no cars available. The staff working there wasn't helpful and made jokes about it, and I was also given a dirty car that made loud sounds when driving. Not happy with the service, and might not consider hertz again.