Reviews for Hertz in Sanford
- All reviews 100%
Jun 2 2017
Pros: Shelby was great and very helpful!
May 26 2017
Pros: Person that took care of us was great. Realized my husband was disabled. Went and got car.Gave great directions to The Villages. We would rent a car again from Hertz.
May 16 2017
Great car rental company - bad associates
Pros: Car was in bad condition but it was a basic Hyundai Sonata, total price was $40 for three days.
Cons: Hertz is a good name in rental business. Last time I rented a car from Sanford (Orlando) to Detroit (DTW). The car was dirty and scratched all around. The front passenger tire had only 15 psi (should be about 40 psi) and was bleeding air. I asked an associate in Sanford (Orlando) Hertz location 05/05/17 at about 6:30 PM (his name was John) to help me with this safety concerns - he rejected to assist and even to hear me! I think that this gay should be fired from his position.
Apr 29 2017
Pros: Car was okay!
Cons: Counter personel and support staff Were not at counter, then three arrived all together from outside after waiting for good 10 minutes at Sanford Airport in Florida. A preferred member arrived! They took him first. Then told me I booked at off site and would have to take a taxi when the site said I could walk! Then wanted to charge a $60 fee and when tried to get a refund from site I supposedly book at a guy with initial of first name J HUNG up on me! Then went back to counter and got customer service who was variation of wait and push 123456 for help! Went back to counter and customer ahead of me had same issue as I did! Charged him $60! What a SCAM! Beware of this booking they give you off site and charge more when get to airport counter it is a scam! They have you cause you prepaid! Then get to car it is a mess of dings and dents paint missing and I was told guy at gate will make notes at gate! He was less than interested and I told him get out the paper! Then said we were on video right and he said Yes! I went around the car pointing out issues! He was not amused! He finally did get form lying right inside his door! Then made note of a bumper that was glued and loose! What a mess! He said it had already been fixed! I said if someone gorilla glued my bumper and callled that fixed Is ridiculous! Not on my dime make note! He was pissed to make the notes! Car ran a blue Toyota Yaris! Drop off was fine and simple! But scam ya with off site deal and was told they reimburse you taxi ride to other site but they did not tell me that! Lone female returning a car at 4 am I am not taking a taxi! I would not even know who to call! No thanks! Will I rent again from them! Last resort! Shelby was the best at the counter! Give her a raise!