Reviews for Thrifty in Sanford
- All reviews 100%
May 3 2017
no hassle return
Pros: The route to the return area of the airport was well marked. I was able to return the car with little hassle.
Cons: The person checking the cars in seemed irritated with the whole process. I was not told I needed my rental agreement to return the car. I had it packed in my suitcase, not readily available. The attendant seemed annoyed that I didn't have it ready. This was my first time renting a car. I don't know if I will rent from thrifty again. I would hope this is a unusual experience and not the norm.
Mar 23 2017
Terrible customer service
Cons: Got to the airport and told we were late, service rep told us they had no cars remaining and offered us an 11 passenger van for twice the quoted price. Went to Alamo and got much better service. Will never use Thrifty again
Mar 21 2017
Cons: The fact my niece could not pick up the car although I was allowed to reserve the car
Mar 17 2017
Pros: The car started and got me from point A to point B
Cons: At pick up the attendant was rude and acted as though I was bothering her. Had no clue where other cities in Florida were. Drop off was a nightmare. No signs marked Thrifty had to drive around the lot several times to find anyone to answer a question. Had to park in short term parking to return key and finish paper work They ask for mileage, How was I supposed to know, the car was across the street. it took longer than the allowed time for short parking so I had to pay for that. Oh, would have been nice to know Hertz bought Thrifty. Probably won't bother renting from either in the future.