Reviews for Dollar in Sanford
- All reviews 100%
Oct 6 2016
Good value, but slow service
Pros: The car (Nissan Juke) was comfortable and easy to drive. The value of the rental was pretty good.
Cons: When we picked up the car, there were maybe 4 or 5 customers before us and it took nearly an hour to be waited on. There were 2 clerks, but only one was actually waiting on customers - not clear what the other guy was doing. Also, as per usual, they try and scare you into buying additional insurance and some toll package - both are a ripoff. We're covered by our credit card company and our car insurance. For the tolls, they accept cash, so it was fine.
Sep 19 2016
Cons: No one to check car in at MCO. Left after 20 minutes wasted waiting. Received wildly erroneous bill charging $120 more than contract including $100 for fuel service when I had just refueled. Waited online for customer service before line went dead. Not the first time we have had problems with Dollar/Thrifty in Orlando. Avoid, Avoid
Apr 7 2016
Pros: Great customer rep. Car was clean. Easy return.