Reviews for Budget in Sanford
- All reviews 100%
Based on 83 reviews
Aug 8 2017
Only good overall
Pros: Ii had to pay for an upgrade go a mid sized car since there were no more Ford Fiestas. All that was left in the economy class was the VA Beatle. Would not work for us. Car was not very clean, but just ok. However, good price even for upgrade, and fine overall.
Cons: Needed swept out... Could have been cleaner. I didn't care for the return process st the PC airport.
Aug 8 2017
Pros: The cost was reasonable, and the car ran without issue. The agent, once he arrived, was friendly.
Cons: When I went to pick up the car, the office door was locked. There was a sign in the window to let me know that the agent was out, and the national customer service phone number was written on it, but the "will return by" time was covered up so I had no idea if or when they were returning. Other customers and I waited outside in the heat for the agent to (hopefully) show up. By the time he did and had helped us all, it was over an hour after my scheduled pickup time. This resulted in me being late to the drop off site (in a different town) and they ended up being closed for the day by the time I arrived, and I was charged a late fee.
Aug 1 2017
Pros: Clean and accommodating.
Jun 28 2017
Fast and accurate
Pros: It was quick and easy
Cons: Van smelled a bit.
Jun 16 2017
Pros: Right outside the airport easy access. Car I was given got good gas mileage
Cons: Being charged an extra 572.00 because I retured the rental early. When I called customer service to see why I was charged was told I would get my money back in 3 days 6 days ago. Will not be using this company again.
Jun 15 2017
Cons: wanted me to pay over twice as much as quoted once i got there
May 20 2017
Pros: Convient pickup/drop off. Great car. Great staff.
May 16 2017
I am very disappointed
Pros: The car was in good condition
Cons: They missed to add insurance to my rental and later when I got back to them they told me they are sorry and I was charged extra and they did not even consider to do justice as it was their mistake and they added young renter fee without even informing me it is a very disappointment hope Kayak consider this and do some justice to me
May 14 2017
Won't use budget again
Pros: Drop off was very easy and hassle free.
Cons: They didn't have the suv I rented due to recall. There was no available upgrade and no discount given for getting a car I didn't rent or want. The car was filthy on the outside, on the inside whoever tried to clean it left their dirty paper towels under the driver seat. There was no walk around of the car to look for damage, you are asked to sign off on it before you get to the car. Won't use budget ever again.
May 4 2017
Pros: Proximity to airport. Across the street.
Cons: Very disappointed in the counter agent. It was 11pm and he told me to just go outside and try to find my car in two lots. He was very rude and argumentative!
May 3 2017
Cons: My pick up time was at 10am. I got there 9:45am. I was told my wait time for the guy was 15 mins, this was really an hour. The vehicles that I reserved was not at the site still after an hour wait. The amount due at pickup was not the amount that was due at pickup. I was quoted by this website $57.94. The guy told me $260.00 and then I still had to wait for the vehicle. So at 11:30am I left pissed the f*k off! I will NEVER EVER attempt to rent from this place EVER again!
Apr 21 2017
Cons: very slow in line
Apr 16 2017
Easy access at Sanford FL
Pros: Quick and easy access at the airport. Staff was friendly and helpful. Car was in good shape and a good deal for a rental.
Mar 28 2017
Pros: The price was decent.
Cons: I reserved the car for a 9pm pick up and it wasn't ready until almost 10pm. The car died on us and we had trouble getting it started again. The agent at the desk was not friendly and when we dropped it off, we told the man that the car needed to be checked before it went out again because it kept wanting to stall on us when we slowed down and he put it right back in operation while we were standing there waiting to catch a shuttle to the cruise port.
Mar 23 2017
Poor customer service
Pros: The car was nice. We had a 2017 Chevy Malibu. It was clean and had nice features. It was good to have unlimited miles. It was also nice to have the Etoll contraption on the windshield. It made the toll booths much easier.
Cons: For the life of me I can't figure out why a car rental place doesn't stay open for late flights or delayed flights. My flight was supposed to come in around 6, but was delayed because of computer problems and weather. We ended up landing after 8 and no one was at the budget counter. So here we are 1000 miles from home and no way to get our rental car. This took about an hour and a half to get rectified, and wouldnt have been rectified if it hadn't been for the Avis girl. The budget people on the phone just wouldn't help me. They would have left my wife and I stranded at the airport for the night. Also, next day the "change engine oil" message came on. I checked the oil and it was a quart low. I bought a quart of oil and brought it up to where it was supposed to be. This is not something you expect when renting a car. Probably will never use budget again!
Mar 20 2017
Pros: prompt friendly service
Feb 19 2017
Make sure the car has a radio
Pros: Nice car. Good return. Very easy.
Cons: No radio. Long drive.
Feb 5 2017
Cons: couldn't find the drop off box. couldn't find the envelope we were to put the key in.
Jan 18 2017
Penny and Dime you to death
Pros: decent car for the money
Cons: No toll pass in Florida? and they use the scare tactic to try and get you to pay more for upgrades etc. Also, you likely won't get the car listed on Kayak you will get a hyundai...
Jan 14 2017
Pros: My rental did not happen. I had clearly stated I need my rental for pick up/return at MCO. Instead, to my great surprise, it as set up for pick up/return at Sanford/Orlando airport. Budget then tried to over charge for me for another rental. I ended up having to cancel and rent for another company that gave me a offer that was almost 50% less than Budget. If I was charged, please give me a refund.
Jan 5 2017
Price was not as agreed upon
Cons: I had made reservation for a seven seater. I was quoted 840$. I had previously told the counter that I will be coming in late and to please hold the SUV for us. When I got to the counter the SUV was gone. They had to get another SUV from sister company Avis however they made me pay $1180 for a car I told them to hold for us. The car was good but I felt it was a bait and switch scam. Not a good way to do business and definitely not a good way to get a repeat customer.
Dec 30 2016
Cons: No one was at the Budget counter when I got there to pick up my car. I was left stranded in Sanford, FL on Christmas night
Dec 27 2016
Clean minivan, but price and slow pickup were pain
Pros: Minivan was clean, pretty comfortable, and in great condition.
Cons: Pickup was painful waiting over an hour in line. Price quoted was half the final price as they require proof of collision and liability which doubled the vans overall quoted price. We even purchased collision beforehand which saved loads of money but no liability coverage was provided through site. For those on a budget, like us, this came as a huge sticker shock especially over holiday travels.
Dec 17 2016
Cons: Budget does not disclose through Kayak that if you are using a debit card they do a credit check. They wouldn't rent to me and would not take cash, so I was stuck having to scramble to get a car from another company at the airport. The agent did recommend another company.
Dec 13 2016
Love the customer service
Pros: The staff was really nice and the cars were clean
Dec 12 2016
Pros: Friendly service
Cons: Budget Rental Car's definition of a "Full Size" vehicle leaves much to be desired. We booked a Full size car and were provided a Kia Optima. 2 kids and one adult could barely fit in the back seat. Come on Budget! That is a mid-size car, not a Full size.
Dec 5 2016
Cons: there weren't any available cars for my reservation
Oct 31 2016
Cons: My pick up was supposed to be in Orlando and they said it was in another airport 40 miles away but I ended up getting it finally in Orlando for about $50 more
Oct 23 2016
Pros: Was in the airport, so it was easy. We can just drop off the car keys at the drop box and do not need to stand in line.
Sep 23 2016
Excellent service and car. Very happy
Pros: Fast service, free upgrade, location of vehicles at Orlando airport is so convenient, fast and easy return, very friendly staff, everything was excellent!!
Aug 11 2016
Poor Drop Off
Cons: When we arrived to drop the car, we were able to locate the parking spaces for drop off, however, there was no attendant to turn the car over to. We went inside and found a long line of people at the counter that were renting cars. We needed to catch our flight so we went to another rental car desk (Hertz maybe) that had a shorter line and they were helpful in recording our mileage and taking our keys so that we could leave. The drop off procedure needs to be evaluated with the outbound flight customers in mind.
Jul 25 2016
Cons: If you don't have a credit card you may use your debit card but ONLY if you pass their credit check. No one mention edged this to me before flying in from out of town so I'm now stranded in a strange town 8 hours away from where my vacation was to be
Mar 23 2016
Will NEVER rent from Budget again
Cons: Even though we had a confirmation number, the man said they always overbook and we would only get a car if other customers who booked before us didn't show. Well, they showed so we didn't get a vehicle!
Jan 31 2016
Pros: Brand new vehicle. Clean. Check in was easy - right across from terminal. No shuttle needed. Easy process. Recommend Budget for car rentals at Sanford/Orlando airport.
Jan 31 2016
Pros: free upgrade
Cons: had to wait 50 minutes to get car.
Jan 18 2016
Pros: Price was great! What a deal.
Cons: I hope I can get the same deal for the return auto rental.
Dec 7 2015
Never using Budget again!
Cons: Budget delayed checking in the car by 24 hours charging us a $10 late fee and then said we didn't fill up the car when our contract said 3/4 and was 2 gallons shy of full but charged us $45 anyways. Sanford airport staff unpleasant and not willing to own up to their error. Will never use Budget again!
Dec 2 2015
Pros: Car was ready,clean and easy to pick up.
Oct 24 2015
Filthiest car I have ever been in picked up in dar
Cons: Not much
Oct 19 2015
Pros: Very good experience all the way around
Oct 16 2015
Pros: The price
Cons: The "agent" at the location could have cared less about any problems or concerns you had. When I mentioned the stains all over the fabric of the car, no reponse, when I asked if they even tried to clean the vehicle, no response. He didn't really know company policy when asked about insurance, tolls or adding a second driver to the vehicle. Also they charged triple the rental amount as a "deposit" which there is no mention of in the rental agreement. When I asked the agent about it, same response, meh