Guest Reviews
Overall Rating
7.4
Good
Based on 3,847 reviews
Cleanliness
8.1
Comfort
8.4
Pickup/Dropoff
7.6
Value for money
7.8
Hertz car rental prices in Santa Clara
| Economy | $24/day | |
| Compact | $24/day | |
| Intermediate | $28/day | |
| Standard | $97/day | |
| Full-size | $34/day | |
| SUV | $29/day | |
| Minivan | $45/day | |
| Premium | $51/day | |
| Luxury | $54/day | |
| Commercial | $35/day |
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent Reviews
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customer service
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great experience
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6.0
Pros: Quick process
Cons: Unfriendly customer service.
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7.2
Lovely Car but very expensive
Pros: Car was clean and drove well
Cons: Had an incident with chipped windscreen but did not know who to call. Luckily I had full insurance. The insurance was very expensive.
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6.0
Cons: check in lengthy, with bad systems. Very odd on asking a lot of questions and acting like they were trained by the tsa.
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10.0
Pros: Everything was smooth and your customer service was very pleasant on both ends.
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3.6
Poor customer Service
Pros: It was a drivable car that did get me where I needed to go.
Cons: I reserved it through Kayak and got a great price with Hertz on the car. But then when I arrived I had to rent the car for two more days at my expense because they weren't open on Sunday or Monday because of the holiday. I couldn't return the car to the airport instead because it would cost even more!
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9.2
Great beginning, poor ending
Pros: Everything except the ending. We rented a Nissan Sentra in Santa Clara, CA. The process went smoothly, we mastered the GPS (never having used one) and had a great trip to Bellingham, WA. where we turned it in. No problems. In Vancouver BC, we rented a Chevy Malibou at the train station. The agent went out of his way to make sure we had what we needed at the best price. We told him we could return the car there, but needed to be at the airport by 4:45. No problem, he said, just drop off the car, put the keys in the drop box, go around the corner and call a cab. We never did master the GPS as it wanted us to return to the station no matter what we entered as the destination.
Cons: What we didn't like besides the GPS was the fact that we did return the car to the station by 3:45 AM. However, the station does not open until 5:00 AM. Clearly we had a problem. Running to the nearby Tim Hortons, we found a security agent who called us a cab and told us we could probably return the key at the airport. Since we live in VT we needed to get to the airport. Enter Johnny, the cab driver who was a huge help. He drove us to the underground Hertz office. No drop box. (Other rentals have theirs!) Office opened at 5AM. Johnny drove us to the Delta departures gate, unloaded the luggage, where I waited for 1/2 hour for my husband to return the keys. The agent was not helpful, telling him to put the keys in the box. He was not aware there was no box to drop the keys in. He said he would return the keys to the station. In the meantime, I waited at the end of the endless line of passengers so we could check in. We made it by 3 minutes. It was nerve-wracking and not at all fun! Please tell the helpful agents at the train station, that it is not unlocked until 5:00AM, so if people have to catch early flights, they cannot return the keys there nor at the airport!! Other than that, Hertz was great! Sincerely, Kay Ellis
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4.0
Pros: didnot accept my french mastercard and my daughter who lives in California paid whith his US card...so stupid!!!
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10.0
Pros: Everything was smooth and your customer service was very pleasant on both ends.
review from
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9.2
Great beginning, poor ending
Pros: Everything except the ending. We rented a Nissan Sentra in Santa Clara, CA. The process went smoothly, we mastered the GPS (never having used one) and had a great trip to Bellingham, WA. where we turned it in. No problems. In Vancouver BC, we rented a Chevy Malibou at the train station. The agent went out of his way to make sure we had what we needed at the best price. We told him we could return the car there, but needed to be at the airport by 4:45. No problem, he said, just drop off the car, put the keys in the drop box, go around the corner and call a cab. We never did master the GPS as it wanted us to return to the station no matter what we entered as the destination.
Cons: What we didn't like besides the GPS was the fact that we did return the car to the station by 3:45 AM. However, the station does not open until 5:00 AM. Clearly we had a problem. Running to the nearby Tim Hortons, we found a security agent who called us a cab and told us we could probably return the key at the airport. Since we live in VT we needed to get to the airport. Enter Johnny, the cab driver who was a huge help. He drove us to the underground Hertz office. No drop box. (Other rentals have theirs!) Office opened at 5AM. Johnny drove us to the Delta departures gate, unloaded the luggage, where I waited for 1/2 hour for my husband to return the keys. The agent was not helpful, telling him to put the keys in the box. He was not aware there was no box to drop the keys in. He said he would return the keys to the station. In the meantime, I waited at the end of the endless line of passengers so we could check in. We made it by 3 minutes. It was nerve-wracking and not at all fun! Please tell the helpful agents at the train station, that it is not unlocked until 5:00AM, so if people have to catch early flights, they cannot return the keys there nor at the airport!! Other than that, Hertz was great! Sincerely, Kay Ellis
review from
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6.0
Pros: Quick process
Cons: Unfriendly customer service.
review from
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6.0
Cons: check in lengthy, with bad systems. Very odd on asking a lot of questions and acting like they were trained by the tsa.
review from
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3.6
Poor customer Service
Pros: It was a drivable car that did get me where I needed to go.
Cons: I reserved it through Kayak and got a great price with Hertz on the car. But then when I arrived I had to rent the car for two more days at my expense because they weren't open on Sunday or Monday because of the holiday. I couldn't return the car to the airport instead because it would cost even more!
review from
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4.0
Pros: didnot accept my french mastercard and my daughter who lives in California paid whith his US card...so stupid!!!
review from
Other suppliers in Santa Clara scored
Where can I find Hertz car rentals in Santa Clara?
1000 Walsh Avenue, Hertz car rentals
Address
1000 Walsh AvenuePhone
+1 408 450 6025Top Tips For Renting a Car from Hertz in Santa Clara
- 25% of our users found rental cars from Hertz in Santa Clara for $37 or less
- Book your rental car from Santa Clara in Hertz at least 1 day before your trip in order to get a below-average price
- Intermediate rental cars from Hertz in Santa Clara are around 42% cheaper than other car types, on average
FAQs About Renting a Car From Hertz in Santa Clara
How much does it cost to rent a car from Hertz in Santa Clara?
On average a rental car from Hertz in Santa Clara costs $43 per day.
What is the most popular rental car from Hertz in Santa Clara?
Economy (Hyundai Accent or similar) is the most frequently booked rental car type from Hertz in Santa Clara.
How many car rental locations does Hertz have in Santa Clara?
Hertz has 2 rental locations in Santa Clara. Take a look at our Hertz rental location map to find the best rental cars near you.
Does Hertz have a car rental location at the airport: San Francisco Airport (SFO)?
Yes
Does Hertz offer shuttle or airport pick-up services from San Francisco Airport (SFO)?
Yes