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It was a good hotel with good facility and good staff
The breakfirst was good, and the hotel is close to the airport The staff was no friendly
The room is very nice, clean and comfort so that I didn't want to go anywhere :> would be better if the breakfast is also included. location...It's a bit too far from the city and have no supermarket located nearby, however there is still a bus 146 to go to the city.
The location was ideal for my visit to Madrid No restaurant service on Sunday, room service not available until 8 pm.The TV in the room should be replaced with a modern unit and the signal quality is poor.
The general cleanliness of the hotel The hotel was very basic, well outside town centre, in a location that was probably not safe to walk alone at night, limited breakfast choice.
the receptionist was very friendly and we felt very comfortable. We wished we had more time to spend there but had to catch a plane in the morning.
Located close to the airport, accomodations were comfortable and extremely nice Not close to any public transportation, like the subway
Location - 1 minute from client office - so perfect. Restaurant - food and service was superb Wifi cost - not too bad - but would not let me go back without repaying. I .e. I logged in early AM and then went to meetings, came back- had to repay as sessions was not 'continuous.' Sneaky pricing that is a cheap trick.don't do it! I was in a 4* hotel the following night the other side of Madrid and internet acess was included.
Breakfast was expensive, no coffee or tea in room,
The big bed, the bathroom and the bus stop was just around the corner The bar was too small.
The staff was friendly and easy to communicate with in English which made check in a breeze. We had nice rooms, clean and comfortable. The bed was a little harder than I usually like, but overall we were pleasantly surprised by how nice the rooms were for the rate we paid. Happy customers! The location isn't too close to downtown, but it's perfect if you want to be close to the airport.
Free internet, very good breakfast buffet, quiet neighborhood. We asked about a local car hire agency, and were directed to a location within 15 min walking distance. It turned out to be to over one hour and it was closed because it was Sunday.
in room computer facility no instructions about the use of the high tech shower
The high standard of cleanliness and proximity to metro 1 more pillow would be good
Comfortable bed. Laptop in room. Close to metro, free parking. The bathroom was not properly cleaned. Shower pressure was poor. Room service food was poor value and quality. Breakfast buffet was very expensive.
The rooms are clean and it was Metro is close-by. The metro runs only till 1:30
Very accommodating for children and pets. Helpful reception staff. Proximity to Metro and Airport. The fact that I was assured that my Debit Card would be used solely for reservation purposes, only to find that the entire amount for two rooms had been taken from my account on the day of booking. This left me in an awkward situation, as my daughter who I was meeting there was meant to be paying for the rooms. The only other complaint is that in order to arrange the shuttle to the airport, this had to be arranged the day before.....of which I was not made aware.....this meant that as there were five of us, we had to get two taxis, which proved extremely expensive.
Free Parking on site, pleasant neighbourhood. Personnel poorly trained. No maps available at reception or any information shared with clients regarding restaurants and shopping near by. Seems receptionist knew less than us!!! Also hospitality offered for our small dog seemed at first glance exceptional; however, dog bed and plate offered dirty with stains from previous use. Better not offer a service if not at a standard quality - at least. Room (triple) evidently cramped and too small. All tv programs (but one) in Spanish ...it is a standard sewrvice throughout Europe and when paying about half the rate charged to have at least several satellite international channels for visitors. Breakfast overated and overcharged, skipped. Overall madrid not our favourite town...go to Portugal!
Laptop and internet access provided in room. The hotel Restaurant and Bar did not open for the duration of our stay and there are no decent alternative places locally. If you stay here be prepared to go into town for everything
free transport to the airport at 4am, the pool would be useful for children
The fridge did not work. The TV is old and there is a few channels. Wi-Fi in the bedroom and breakfast are not included.
The Room was clean and spacious, No mini bar but had all the bathroom needs with good towels Much to far from the Metro station to walk and you cant book the airport bus so you could wait 5 mins or 1 hour, not good when planing your check in time.
nice quite area near meteo system there was poor facilities in the area and food at the hotel was very expensive with poor selection
do yourself a favor and at all costs do not book at this hotel. we were staying in Barcelona and had to leave early due to a pending Hurricane bearing down on our home in Florida, on 1hr notice we took an overnight train from Barcelona to Madrid which arrived at 12:30AM. while we were on the train my son booked this hotel and which charged an exorbitant amount simply to stay for the night (arrive at 1:00AM depart at 8:00AM) but we really had no choice. when we arrived all the trains had stopped for the night so we had to take a taxi to the hotel, when we arrived at the hotel (pretty frazzled and very tired to say the least) we were greeted by one of the RUDEST men i had ever met in Spain after much discussion and very little care or even trying on his end we were told our reservation did not exist (you know the one i had on my ipad with a confirmation number and all details as well as payment in full) so now at almost 1:30AM he pointed us to the door and said we had to leave... if it was not for the other younger assistant behind the counter who offered to shuttle us back to the airport (yes the closed airpots at 1:30AM) we would had been fleeced for another $20euro cab ride back. needless to say sleeping (well not really sleeping) on the floor in the airport and being hassled by security every few hours to move was lets just say less than desirable. i strongly caution you to reconsider putting any trust in a hotel that would strand 2 people like that in the middle of the night safe travels
everything about the hotel was great walking distance to the metro could not fault it thanks
Rooms are spacious, excellent breakfast, very nice staff
In Osuna Hotel everything was good room , Pool , service customer . They provide u free ride to airport . WIFI was free in reception area but in the Room u have to pay .
The garden and pool and nearness to IFEMA conference center All meals overly expensive. No services such as irons on loan. Staff very uptight when asked for special items.
Free shuttle from and to the airport.
The female staff were very helpful with bookings, but don't have good tourist information about rails and how to get to certain tourist locations Found the male manager to be rude, my room was smelly with mildew and it took several visits to the desk, 12:00, 18:00, and 19:00 to finally get a room change. Leaving me to have to transfer rooms at dinner time, a rather unfortunate time. Would have rather changed when I first comlained to the maid at check in at 11:00 and when the maintance man came at 11:30.
Large rooms, swimming pool and playground and large inner garden; must be nice when travelling with kids. Quiet. Not too far from MRT. Shuttle to airport (10 min.), even early in the morning. Shops and few restaurants a 10 min. walk. Liked it The bedding. They were really unconfortable. I really liked the hotel but this is really something that has to be changed. (The view from the room was on a fence but didn't mind it.)
The shuttle bus from, and to the airport, and IFEMA. RIch breakfast , however expensive (19 eur). Nice rooms with large space. Free fast WIFI.
staff profesionalism, decor, cleanliness,
the staff and their service. Restaurant, excellent food and service the bed and pillows, very bad for a 4 star hotel. no swimming pool but a spa which came at an extra cost. very expensive mini bar, but then again it´s a 4 star hotel. the food in the bar and the room service food very poor.
The nice situation of the hotel, it's tranquility and away from residential area and accesible to public transportation. It's nice and class and presentable lobby. We expected of free wifi but during our first night we didn't got any internet. The second day we moved to another interruptor (socket to plug in) and was abled to connect to internet.But at night time at the same interruptor we were not abled to connect again to internet, as if the internet connection is limited to certain time. Because of seeing the place throughout the day, we were able also to enjoy the Spa because it closes at 3pm.
The layout of the room 322 could have been better.
nothing at all. Situation is OK but rooms looks very old and used, so I think the hotel is very expensive. There are many hotels around Ifema a lot bether and cheaper too so I´m not going to Stay there any more. Santiago Cuence. Thanks, Santiago Cuence.
Gym Dinner at the hotel costs 30-35€ per person (and you don´t have buffet, just 3-4 choices from the menu). The prices at the bar are offensive. The bed in the room is horrible, it´s hard to sleep in it. The Hotel looks like it has been built in the 1700´s, looks like an old king´s castle in the inside. I would never stay in this hotel again.
free airport shuttle. breakfast buffet was good Takes a long time by bus to get to city center. About 45 minutes. Information about the shuttle was inaccurate and I had to take a taxi to the airport
The room was very nice and clean. The hotel was environmentally friendly. The temperature controls in the room didn't work so it was too warm at night.
The room was very quiet. The WiFi service was down during part of our stay.
breakfast, room design and comfort internet in the room not stable
Price of hotel was cheap, very clean, highly recommended! Distance from the main centre of Madrid, took 30-35mins by metro to get to Sol.
Large room, excellent breakfast
The hotel is very modern and clean. The staff is helpful. The Wifi was not good and I couldn't connect to internet in the room.
Everything is great except the location was a bit far from the center. 45 mins to center. The hotel is great very comfortable and clean. Everything works great: bed very comfortable A+, bathroom big, aircondition very cold, wifi works great, they change the sheets everyday that is an A+, The price per night 49.00euro. Good price for great hotel. The mini refrigerator wasn't cold at all.
It was clean the staff was helpful. It was distant away from everything long subway rides and walking right middle of residential mieborhood.
Breakfast, Proximity to city centre...
Ultra modern design, comfortable, clean room Reception hardly speaking english, not enough attention to customers,
Hotel is nice after reconstruction. Verym nice rooms and cleanliness. Smoking in restaurant is awful, especially in course of breakfest. Please cancel it!
Politeness of staff, availability and wish to help. Friendly attitude, and excellent services for a really affordable price All was ok. If I may suggest an area for improvement, that would be internet that should be for free, but it really is the only thing that could be made better
I really liked it! it was located nearby subway station and the airport! of course, the neiborhood was quiet, but safe. And all of the receptionists were kind. Roon was always arranged well.
fridge in room no tea or coffee making facility
comfortable bed, nice reception staff entrance door-too heavy to open-
Nice location. Close to metro. Taxi costs 25 euros to airport if you arrice or depart at night. Good clean rooms.
Big room 2 bathrooms It wasn't a Hotel , it was a big house with rooms :)
Very cheap rooms! Great value for money, excelent staff
Near metro station so that was easy to reach city center. Hotel was terrible,i would say that its 1star hotel,very dirty rooms bedding was dirty i had problems with my skin after that.Also rooms small and smelling cigaretes,must to be old hotel.You should pay 30euros for this hotel not 65...and in this price not included even breakfast and internet you have to pay!!I would never ever go to stay there again.
We like the hotel, it was new and easy to find. Good deal Anything
Worst thought air conditioning sistem. Shut the air above the bed and can not be directed to blow in another direction. You can not sleep with the air on , is very hot with no air. Parking is very small.
helpfulness of staff
Room was very clean and quiet. Reception was polite and helpful. I purchased this room based on the fact that it had an airport shuttle and breakfast. When I arrived at hotel, I was advised that the shuttle starts running at 8 am. I had to leave for the airport by 7 am. I had to pay 12 euros for a 4 minute ride. Would be nice if the booking had given the shuttle hours. Also, breakfast doesn't start until 7:30 am, so I missed that, too. Rooms are very small. My knees hit the shower when I sat on the toilet and I'm not a big person. Food is a big issue. They do not have a restaurant and there are no places to eat down the street. I had to walk along the freeway and cross to the other side for dinner. Not something I like to do as a female traveler. Had air in the room, however, I could not control it. I would set it but there seemed to be a setting that turned what I set it at off. Needless to say, it was too warm in the room.
Quiet location, very near to IFEMA, Madrid Trade Show Very poor breakfast, smallest TV ever seen in a hotel.
The rooms decor are nice and rooms are clean and in a residential area. Good buffet breakfast and best croissants I have ever had. Taxi fare from airport to hotel is 15 Euros. (surcharge included) Hotel is bit far to the city, a fair walk (15 mins) to the metro, hotel has provided everything for toiletries but no shower cap.
The staff should be more aware to tell directions to the airport, that is just nearby.
Comfortable and well presented place. Easy to find with GPS but it may have been more difficult to find from a map. It would be helpful to have a map of the immediate area of where the shops and bars are if you are staying more than over night.
Really calm, neat, attractive, very good design, food delicious, stuff polite. Walking distance to the nearest metro station, not far from the Congress Center and the Barajas airport.
good modern room very expensive wifi ,and hotel airport bus. with these matters resolved good base for overnight flight connections
The room was clean and comfortable.
helpful staff even on our late night arrival. clean and quite. location a little hard to find.