Would you like to save as your currency permanently or for this visit only?
Discovered bedbugs before going to sleep. Had to pack up my belongings in the middle of the night and move hotels. Staff had said they were going to pass along my contact information to the manager. Days later and I've heard from nobody.
My boyfriend and I stayed here with extended family for a week. Great location, everyone that worked there was really nice/helpful and the rooms were great. So happy to have stayed here during our European adventure! Breakfast/buffet was not included in our stay but there are great little breakfast spots for a cheaper price right down the road from the hotel. workout facilities were a little older
Location & comfort of the rooms. Concierges were very helpful General off hand manner of all waiters and bar staff.
Great room, nice size, clean bigger bathroom than expected. Terrific restaurant with delicious coffee and pastries. We arrived well ahead of check-in and were graciously given our 2 rooms hours early with a smile. The street noise could be heard in room, somewhat.
The location and my room was cozy for a single occupant no cork screw in room -- minor
modern, centrally located. Able to get quiet ground floor room (no need to use elevator) location is in the Red Light District--many "characters" loitering about
Staff courtesy ,amiability .Clean enviroment
The location was good. The staff was not helpful at all. There was a long queue at both check in and check out. Upon check in we were not given any instructions about the breakfast that was included in our rate and consequently we needless paid twice for our meal. Since we had booked online, the hotel was "unable" to make restitution. I would never stay at this hotel again or recommend it. There are too many other wonderful options available in Madrid. establishment.
Great location, double glazed for noise outside, which is abundant as it's right in the city center. Air conditioner, Tv monitor which is also a computer screeen. I didn't expect carpets on floors and some surfaces in a 4 star hotel and in a hot country like Spain. It makes the rooms very stuffy. Also the bath quite claustrophobic, narrow, left very little room for movement in what it looked like more like a niche in a cemetery.
Room was comfortable and great location Internet connection in the business centre was too slow!
The location was GREAT!!!!! One block away from main street, so quiet in the evening, and perfect during the day. I would definitely stay here again!!!
Great location: shops, restaurants, bars and an underground station just around the corner. The room was quite spacious and had a small balcony. The staff was really friendly. The room was very noisy. To some point I do understand that because Gran Via is just under the window but then again the insulation of balcony doors could have been more proper and the windows thicker. And frankly, the room (inlcuding the bathroom) needs a serious updating. And there was no safety deposit box. Or there actually was one but it had no lock on it.
Nice service from the staff N/A
good location. good hotel
the ground of the bathroom was dirty around the WC. The frame of the door of the bathroom is broken.
spacious rooms the variety of breakfast
service room standard not so good
the view from the balcony was superb. the room was large. no emphasis on free sauna etc
Location View from the window on a interior court
Excellent staff, super clean room, amazing shower, I was completely satisfied. Didn't stay long enough to try the restaurant but it looked good ;)
The hotel is centrally located and very clean
Perfect coffe in the bar, good staff, quite modern, good location and amaizing terrace Quite small and poor room
the friendly doormen It was great!
very comfortabe, interior design was great..
the decoration and attention to detail amazed us, stunning!!. beautiful hotel. staff very friendly and efficient. location superb, literally round the corner from neptune fountain, prado museum and thyssen museum. cocktail bar sooooo cool. restaurant mediteranean asian fusion not too expensive. and you might catch a glimpse of tom cruise as the church of scientology is across the road.
Excellent location, everything worthwhile seeing within walking distance
THe location was great, the room was very comfortable with a large bed. It was noisy becasue it was on the street and the walls are thin. Also think the staff could be knowledgeable about the area, especially place to eat.
very good location but the rooms are too small.The breakfast was excellent.
the staff were very helpful, room was clean
The hotel is situated in central Madrid on a surprisingly quiet street corner. Both the room and its bathroom were spacious, spotlessly clean, well furnished and equipped. Staff was polite and helpful, their english skills varied. We asked for a street side room for light on an upper floor for quiet and we got one but we had to take two lifts and walk a long lonely corridor between them. A bit creepy late at night!
The atmosphere is wonderful. The rooms are very nice and the employees are very helpful. Really enjoyed staying here.
Location is great, right in the middle of town, restraunts, bars tapas and shopping.my room was big although I took a superior room. There are no views from any room windows. I took the advice of other reviews and asked for a room away from corridor to be quiet Bad inroom breakfast. Also the morning buffet breakfast is not very exciting and too expensive
The closeness to the centre The bar of the hotel was too small and uncomfortable
The central location of the hotel near Pl.Mayor, Puerta del Sol
Well-located hotel. We had a top floor room that had a balcony that overlooke a monestery with its beautiful ancient tile roofs. No place to set up one, much less two, suitcases.
We stayed at the hotel 4 days and what we liked most was it centric location, within walking distance to everything in old Madrid, and close to bus an metro stops. Plaza San Martin is at the very heart of the city and very close (5 minutes walking) to such city highlights as Plaza mayor, La Opera, Palacio Real, Gran Via, etc. Corte Ingles (the department store) is just around the corner, and also there is parking available (although pricey, $28 euros per 24 hours) just outside the hotel (parking belongs to Corte Ingles). If you have a car, do not park on the city streets as they are "residents only" parking. Breakfast is not included, and if you chose to eat at the hotel, it is pricey. Just walk to any of the coffee shops close to the hotel and have a good continental breakfast at very low price (2-5 euros).
5 minute walk to Puerto Del Sol (Kilometer 0) and Plaza Mayor in Madrid. Many shops and restaurants nearby. Staff very helpful. A little tough to get to if you are driving your own car. As is often the case in Madrid, it is off a side, side, side street so more conducive to walking than driving in an out. Would have preferred a second bed in the room vs. a rollaway for our adult son, although it worked out okay.
The location was perfect, the Jr. Suite offered plenty of room, the balcony was quite nice. The majority of the staff were very helpful and friendly. The room was clean. 1 room the A/C and the hair dryer weren't working properly and that was never resolved. The parking was very expensive. Need to vacuum under the beds.
Their elevator is so unique! Very clean, amazing location for the money. Staff was really nice and helpful
Staff was very helpful (and most spoke english), quick response to requests (towels, room service), very good location near Callao metro stop Bathroom was cramped, you could smell cigarette smoke when running the ac
I like its location ,near to metro stations (Callao and Sol) and well deserved . Also, breakfast buffet tasteful and good service . The room was confortable and space of its bathroom nicely shaped . This hotel is quite silence . Staff working at the Front Desk (ridiculous space !) lack of professional skills. Indeed , a no smart people . Also, at the first day of my stay (6 nights) , and in spite of my previous on line booking, they gve me a room without windows in the 1st floor .Smaller and noisy which standart can be compared with a one star in Eurpean hotel.
Location and access to points of interest.
Beautiful hotel, facing nice old square. Check-in took 30 sec. Comfortable and charming: old-fashioned elevator, bell epoque decor... Bathroom big, new and clean. my room on second floor had a vague smoking smell, I had to open a window while out for a dinner
Breakfast too expensive
The location is superb! In the city centre, next to the shopping streets, the city discos and with a choice of 3 metro stations. Good value for money too! The breakfast room on the 6th floor has one of the best views of the city. Our room saw the inner court since we had to chose between a double bed or a nice view....but that was ok actually, quiet and neat. The one and only elevator is sometimes too slow but the hotel is a restaured old building with a long history. Absolutely worth the experience!
the good location I was deeply disappointed by the size of the room, and the fact that it needed a good refurbishment. I felt I paid I very high room cost for something that didn't warrant it. My guide book had said the Villa Real was a deluxe hotel; perhaps I was just given the worst smallest room on the top floor.
only location next to del prado museum and park The hotel must be 3 or 4 star and doesnt look like 5 star and it is too expensive.The bathroom was small and terrible and after a shower water pours down,the WIFI too slow and only free for 1 hour.
The location and friendliness of the staff was excellent.
The location and facilities are excellent. The staff, especially the front desk personnel, were great—very helpful and knowledge. Noise from other rooms and service vendors is a bit distracting in the evening. Breakfast in the restaurant is very nice but formal. it would be nice to also a venue that is simpler and more low key without the white linens
Great view and beautiful suite on the 5th floor
DATED, ROOMS ARE LOUD, NO ISALATION CAN HEAR NEIGHBORS ON ALL SIDES AND CLEANING STAFF, THE BED WAS 2 MATTRESS PUT TOGETHER AND VERRY UNCOMFORTABLE, IM 5,10 AND MY FEET HUNG OFF THE END, ONCE INSIDE YOU FEEL LIKE A HOTEL FROM THE 70s THE DECORE IS OLD. THE BREAKFAST WAS AGOOD VALUE. OVERALL WE DID NOT ENJOY OUR STAY. MADE 2 PHONE CALL TO TRY AND GET A REFUND WITH NO SUCCESS, IT WAS SO BAD WE CHECKED OUT 1 DAY EARLY.
The friendly reception and needs all met in a straightforward way. We had a nice quiet room.
The welcome bottle of wine and flower and the fact that the maid service was efficient. No on site swimming pool.
friendly staff. When I needed to call an ambulance for my husband who was unwell they were efficient and helpful a bigger restaurant for the evening would have been better.
It was a lovely hotel with a helpful staff. Great location across from the Prado Museum. You can walk to all attractions. The room was a great layout with a sitting area downstairs from the beds. Restaurant/Bar were excellent. Hotel provided a complimentary bottle of wine upon arrival. They have a free computer if you need the internet. They also provide a CD player in the room. Wish I purchased the CD of Spanish music. Would highly recommend this hotel.
location and its was realatively clean poor facilities no pool,no proper bar, limited seating in restaurant,staff didnt speak english and were not helpful
Room design was exactly I expected from photo. It had sitting area at few steps donw form bedding area, with sofa and coffee table wtih freash rose in the vase, gave more relaxing space after sightseeing in busy town. Hotel gives upscale/rustic/cosy feeling all together. Front desk personnel,porters, and door men were all nice. Location is great for sigtseeing and dining. A bar next to hotel was nice to visit for small drink or tea at late night too. Bathroom was clean but had a strong oddor (smell like sewer). Also, one day we were back to room duing day time to take a break from sighseeing, the noise from outside (from either roof or pipe repaire) was very loud. So we went back out to sightseeing.
hotel statt , facilities , cleqnliness of hotel and room , situation of hotel hard of Madrid
-The location was great -Staff was very helpful -The pool and roof deck were amazing -Hotel was very clean -The wifi was slow and it had a two device limit -The room was somewhat small
swimming pool room walls where damaged: visible has had a water leakage on the roof, poor facilities, small room, not enough water pressure in the shower.
location quality dropped a bit compared with my visit 5 year ago
loction executive lounge marginal, no wine available
Location - excellent size room - TV channels poor - I do not watch TV but others may and would find it dissapointing
Only the pool is the only big pool in Gran via sed the is open till 9 pm when summer time in Madrid is light till 11 pm First when I arrive after long fly from New York the told me the room no ready I bin waiting from 9 am till 2:30 pm service sooo slow line for the front desk is over size waiting and the worst the don't speak English well , when I get the room finely it was look sooo different from the pic and so small that I was can move there I sleep I wake up and I cancel all my rest of the stay in this hotel and I go to other hotel horrible experience never recomed this hotel
The roof pool and the central location of the hotel
The location of the hotel was perfect and so was the parking service which is so difficult to find in hotels nearby. The room was really good, really confortable and clean. The staff were very helpful. The beds were too small for a hotel like this and I don't understand how possible it is to have staff in the reception who speak english so so bad!!
Location is perfect. Wi Fi it far too expensive. View.
Location, helpfulness from staff, roof pool, fantastic room - two showers!! and great view also
The hotel's location is a huge asset. It's central location enhances access to the various interests in the city. Room was slightly smaller than expected - but acceptable nontheless.
Great bed and amazing pillows....very quite despite its central location. Quite expensive breakfast (buffet) for what is offered.
Staff was unfriendly
Have stayed there before and was 'welcomed back'. It is ideally located, overall a very pleasant hotel. Excellent staff.
Great location. Beautiful old hotel. Concierge excellent. Breakfast very expensive. Staff was not well informed of the hours of restaurant.
Location of hotel Comfort of bed was spolt by squeaking everytime you moved in the bed!
The location was perfect because our goal was to be able to visit the three major art museums within walking distance to our hotel. Parks, restaurants and shopping were also right there. The concierge was excellent in making flamenco arrangements for us. When I called ahead to check our reservation, the clerk answering the phone said that we would need to stay in one queen size bed and that to have twin beds would cost 500 euros per night. When we arrived, the registration clerk upgraded us to two twin beds at no extra cost.
Close to museums Over priced! Everything is outrageously expensive. Staff is not interested in the guest. No room facilities for heating water for coffee or tea. Not enough towels.
its close proximity to museums and sites. the high cost for internet usage.
The calm atmosphere and the beautiful interieur. Luxurious but still nice and comfortable. The price of two drinks was about the same as the price of one flight ticket back to Oslo . . . .. .
Excellent Design. Great Location. Staff and Amenities. The bed wasn't very comfortable...and the sheets were like sand paper.
At EUR 22 plus per person, breakfast is too expensive. It is good, but out of proportion with what you get ...which ios a good breakfast.
Top notch for a European hotel in terms of cleanliness and design. The location is not ideal, but taxis were easy to come by. Architecturally it's stunning. The rooftop pool is subpar (tiny) and has woefully inadequate seating.
As other people have said, it is the staff at this hotel that were really great and I have told people about it that I would not normally tell or make comment to. If all hotels used this one as an example of how to deal with customers from the point you enter it, travelling would be a lot more pleasant. It is the little things that they do so well and always cheerfully, they respond, they are good at what they do from the restaurant to the bar to reception and the doorman and porter. I dont know how they do it, but they need to keep the secret and keep it going!! The size of the gym and the pool!!
the service were very good +++ and very personalliti. and very near the center. the urban hotel desezin to my test. no.
The hotel is very attractive, sleek and modern. The best feature is the location, just a short walk to Puerta Del Sol and tons of restaurants/tapas bars, and a pleasant walk to the Prado or the Palace Real. The desk staff were very helpful in identifying nearby restaurants and answering questions about Madrid. The bathroom amenities were outstanding, nice big towels and a great shower. Black out curtains and free internet were a big plus. Urban is very attractive and the rooms spacious by European standards, but ours on Floor 1 was very noisy. Not sure about the upper floors, but we heard everyone in the hallway, all the early morning preparations and the popular bar at night. The beds may be to European tastes, but far too firm for us - just a mattress on a platform. The breakfast was inappropriately expensive (a smaller, more affordable option - coffee, juice and croissants, perhaps?). We also missed being able to utilize some of the common spaces, esp. the roof terrace, due to many private functions. The desk staff were great but others seemed more interested in chic than service. This hotel is best suited for (much) younger people and business travelers.
Every thing was really excellent .. The staff were really friendly helpful , great guidance , with a big smile .. Very modern hotel , very clean and the location was really perfect .. The breakfast was not included in the room rate not even an option when I did the booking so I can include it with the booking
Location, the porter (very nice people) the restaurant There were no spa, in a 5* that´s not on.....
Location and cleanliness all signs are in Spanish. the hotel is not designed for international visiters.
the front off staf are really help us with a perfect way & the houes keeper are more than great,just need litel more in english some department need ,english for comunication
Rooftop and lobby bars are amazing Design of the hotel was beautiful and extremely trendy
Hotel decor, nice room, central location No window to the outside from the room
Overpriced - offering poor value for money. I wouldn't stay here again. I also booked a Double/Twin room and received a single room.
The hotel was in a walking distance to most major touristy locations. Staff was very friendly and helpful. Although it is an old hotel, and rooms are somewhat small, latest renovations in rooms are impressive. Breakfast was not included, which allowed us to eat in a nice place across the street. It saved us from overeating and overspending:)) but if you don't mind 17 euro for breakfast - food selection there is great. Many Cab drivers in Madrid are not honest. Hotel staff got us an amazing reliable driver, who we used throughout our stay. (Her name is Beatriz. She only speaks Spanish. But she is punctual and honest and very pleasant - ph.662-272-407) . Keep in mind the temperature cannot be controlled from your room (at least in our room we couldn't). Simple call to the front desk, and it was adjusted to our comfort level. Only 2 small suggestions- I wish a gym in the hotel had water and towels. And I wish the hotel used different type of air freshener - automatic sprays, or diffusers. The one they use, that plugs into electric outlet, is doing more harm than good - it produced very unpleasant (for me and my family) smell.
I researched hotels for days to get the perfect hotel and the Preciados was perfect. The rooms are small but that is true of most hotels in Europe. The staff were great, the room clean, beds comfortable, the minibar was a great value. It's Proximity to the center was perfect for everything. I read the review "the rooms weren't as nice as they looked in the picture", that review made me nervous,but the rooms were nicer than the picture in my opinion. It was quite. I would deinitely stay there again. We went with my 2 older teenagers and my younger daughter. It was perfect... nothing
Great location, helpful staff, clean and fresh rooms, brilliant bathroom, free mini-bar, welcoming chocolates and cava and Madrid is a brilliant city. Can we move in for good?
Staff very extremely friendly
The staff was very pleasant and accomodated our need for a triple based on a simple e-mail. Although the room had no ash trays, it had cleary been smoked in. The wood floors help with reduction of smoke but the pillows and mattresses retain the odor.
Staff service I feel that the breakfast buffet was good but understaffed. You would the folks there running around and quarreling with each other due to amount of work and alignment.
Free Wireless connection, free minibar, clean and well equipped room. Quite location of the room
Great location. Large, clean rooms. Daniel, our waiter and new friend, was outstanding in the sidewalk café and bar. Incredibly friendly and entertaining. The rest of the world needs to take a lesson on how to pour a drink. Not much. We did have to pull up on the "sidewalk" road, in front of the hotel, to have them take the car to park. However, this is quite common when staying in the larger cities in Spain.
The staff were all extremely friendly, helpful and welcoming. they really made our trip a pleasure. Small things like extra chocs in the room (unexpected) also made a real difference. Excellent location.
Everything. The hotel was in immaculate condition. Its very central and loved the shutters to keep the city noise out.
Free wifi, Centro, quiet, friendly, clean, exellent bed. Smelly pipeline, water on bathroom floor after taiking shower.
Just a block or two from Plaza Mayor and Sol. Most points of interest and diverse neighborhoods. The breakfast service was excellent. I also respect well executed retrofitting of old, historic old buildings. Minor, did not get one of the rooms with a French balcony.
This hotel is in a great location. It was easy to stroll around and see the sights and eat in great restaurants. Also, I felt safe here. The door is kept locked and is opened only by staff. The staff respect your privacy as well. This hotel should have a bar. The breakfast wasn't worth the 10 euros in my opinion. I hated the design of the shower! Impossible to have a shower and not flood the floor.
The location to the Plaza Major and Sol was perfect. The internet was reliable and accessible in the room. The showerhead was marvelous. The first room was very small and cramped, but after moving rooms, the second room was a bit more spacious.
staff v friendly. good location. nice comfortable room. bikes one morning the shower was only warm, but that was fixed for remainder
Situation in Madrid, Internet access in Room No info on what number to call to get recpetion
The location was ideal, the use of the internet. The breakfast was very nice, tasty and fresh. No english speaking channels on the TV. The room was a bit small.
hotel had a great central location near lots of great bars and shops.staff very good toilet had damp smell
Fantastic position and really helpful and friendly staff
It was central placed in Madrid No
Yes, there are several reasons that I will not return to this hotel. The hallways smelled of smoke and dog urine. The room's inside smelled of smoke and dampness. I felt the sheets were dirty. I thought the room was too small for the price.
Location. Beautiful hotel. No bellboy service.
buffet breakfast was excellent if somewhat expensive the room fridge/minibar was warm not cold(thereby saving me a fortune). There was a dreadful smell of drains outside the breakfast room and throughout the central stairwell every morning.
location of the hotel
The room and the bathroom are beautiful. It was quite and a nive view from the room 1008. It was nice to have an opportunity to get 1hr spa. I would prefer to have a different shower (not enough pressure).
The friendly and competent staff. My stay was excellent.
Excellent central location close to numerous metro stations. The hotel itself was very interestingly decorated and funky. Clean, tidy and cool.
It was very comfortable and was very close to the stations
luxurious,comfortable room & bathroom. perfect location.totally worth! breakfast price was high -15eur
Central location close to metro, clean, modern, big room and bathroom.
the best was the location of the hotel the horrible smell in the bathroom, real problem of drains in the hotel made the stay in the room not confortable
The staff at the hotel is fantastic. The location is wonderful and everything was very clean The room is very small but when your out it doesn't matter
location was very centric they advertise that they have parking and they do not. Staff was friendly but did not go above and beyond compared to other hotels during this trip.
location...laptop in the room & the free internet.
Excellent location. Modern hotel.
petit palace is a great location for cental madrid , great shops and restaurants within minutes walk , awful smell of drains in room 8 , needs better windows , can hear people and traffic outside window
Location was the only strength of this hotel. The carpets were dirty. There were just enough room for 4 adults. We stayed in a Petit Palace in Barcelona and the room were really spacious and decided to book with the same chain. But this one was way below expectations.
Location, location, location & fancy bathroom Heavily stained carpet
The hotel was very clean we had a huge balcony with a great view. The location is amazing it is located in the center of Madrid . There is a delicious market located directly across from the hotel . The staff was extremely helpful . If I come back to Madrid I would definitely stay here again !!!
Steps from mercado San Miguel, plaza mayor, night life, Puerta del Sol, museums, the location could not have been better! The staff was extremely friendly, the breakfast had a great variety, and for the cost could not be beat! The shower was awesome, remodeled! We will be returning there at the end of our trip because we enjoyed the hotel and location so much! Rooms were small
We stayed at this hotel for the fourth time, which speaks for itself. We recommended this hotel to our friends and again they were absolutely satisfied. Would we stay at the Petit Palace Mayor Plaza again? Surely!
Modern hotel in the heart of Madrid. Friendly staff. Walking distance to everything. Great breakfast buffet.
If you stay at hotel Petit Palace Alcala Torre you are at the best location to visit Madrid. Hotel staff is very helpful.
very close to the centre , good value for money , nice room beed too small for 2
Exellent hotel and excellent location tiny elevators
Location , bathroom Bed was not comfortable, and makes sounds (skweeks). Elevator is very small. No one helped us with the luggage.
Only location was good Room was very small, dark with no necessary facilities for a family only one chair, the worst I had
Free high speed internet,shower, locality to subway/centre.... Lifts were insanely small
The location One of the rooms was very dark, and had a permanent bad smell
location was exelent the size of the room was extremely small and the door key malfunction constantly
The rooms, the laptop, facilities and location in general.
The staff was extremely friendly and the location was great. We had a room without a window. I recommend that if you stay at this hotel, ask for a room with a window. M
Close to everything, nice and modern! Never got hot water in the shower it was just "warm"
Location. For a tourist on a very short visit to Madrid this hotel was very centrally located with the Grand Via, Puerto Del Sol, Prado Museum and Plaza mayor all within a reasonable walking distance. The inclusion of breakfast in the price was a real bonus - the selection was vast a kept us going for the day This was very much a business persons hotel. The family room seemed to be an after thought - it was very small, dark with one corner window. To accommodate a free standing wardrobe the room light switches were almost completely covered.
delightful art, furnishings and decoration; storage of luggage on final afternoon; jacussi advertised but not yet available; small room
Location was excellent The breakfst was quite expensive for what was offered
The staff could not have been more helpful. One of my credit cards was stolen and they really did everything they could to assist. The room was small, even for central Madrid. The cost of the room was high for its size, but it would be unfair to single this hotel out. Comparable hotels at this location are all the same.
Comfort, central position, friendly staff Extremely noisy, especially at night. Very poor sound proofing - we could hear the man next door snoring!
Great Location! Second time in this hotel and I wouldn't try staying anywhere else.
the excellent location of the hotel in center of city! good breakfast until 11 a.m. unfortunately we didn't sleep 2 nights, very noisy outside until 6 a.m. on thursday! poor isolation of windows and walls, so we could hear when neighbours used toilet and spoke. quite little room for 2 persons and room doesn't correspond with those pictures, that are shown in internet!!! very old-fashioned and has specific smell.
Cleanliness of the room and bathroom, and quality of the rich breakfast Tiny dimensions of the room with double bed not exceeding 1.3 m in width
Clean and comfortable hotel, bathrooms have some unique designs which make your stay that bit more interesting. Good loaction for staying in the city.
I am satisfied with the Hotel. The location is in the centre, free Wi-Fi (I even have it in my room as well not only in public places), friendly staff, good breakfast.
The Restaurant The Mini Bar to be replenished every day