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Great location, close to anything and anywhere you want to be in Madrid. The room was too small.
Service, location and view were great. Rooms clean and comfortable and within easy walking distance to metro. Rates were very good as well.
Superb rooms, and perfect location! I found some of the staff members at the reception desk a bit intimidating.
Nice room isolation
breackfast 19 euros very expensive bar excellent
Good location. Comfortable, ckean room. Good size
Pleasant and friendly staff
Room size, good A/C, and location The shower doesn't have lights, very slippy, and water gets out of the tub when showering.
Close to everywhere and clean room Nothing to dislike
New and clean.
Hotel was very nice, modern and rooms spacious and stylish The staff are abismal. Receptionists act as if you are annoying them, restaurant staff are rude and do not ever smile, the only nice ones are the cleaning ladies. This doesnt normally bother me so much but they were just so depressingly unpleasant it did affect my stay without a doubt. They should sack the lot of them and start again with the amount of people who need a job in Spain at the moment!
Perfect coffe in the bar, good staff, quite modern, good location and amaizing terrace Quite small and poor room
Excellent staff, super clean room, amazing shower, I was completely satisfied. Didn't stay long enough to try the restaurant but it looked good ;)
The hotel is centrally located and very clean
Nice rooms. Nothing significant.
Front desk helpful, great tourist location shower temperature not steady or safe
Excellent locality, comfortable bed, good food a few niggles,i.e non replacement of milk/coffee etc on night tray, we were a party of 4 couples, all in superior rooms but not all had the same facilities - one had no robes, one had only one bath towel etc.
Clean and comfortable hotel, placed very close to the main museums and well served by public means.
Almost everything A bit noisy
The location for Atocha & the museums & the metro was excellent. Also the buffet breakfast was very good.
Location is great. Very luxurious hotel. Highly recommend.
good location near train station. very friendly staff
Convenience for Atocha Station; good selection of international newspapers. Lacks atmosphere; staff not particularly helpful or friendly; no late night food or bar facilities.
everything worked ok...especially the shower ! Clean generous beds. Pleasant reception staff 4th floor room overlooked the main street below...very noisy. View was ok ( trees) and preferable to the interior facing rooms ( no decent view ) Prefer 7th floor next time. No UK TV stations ( BBC News 24 is NOT a TV station )
Great location, great hotel for the price.
The location was excellent. Very clea room, bed was very comfortable, bathroom well-equipped and very modern. Front office staff courteous, polite, and helpful. Hallways to room had a strong smell of stale cigarette smoke.
the location was great It has Wi Fi feee just in the lobby, and you need a different code eny time yo connect.
Outstanding location. Excellent value. Courteous service. Good laundry. Very good breakfast. Very nice bathroom, excellent shower, but the bathroom was very dark and position of the floor-mounted door stop was a hazard (several painful impacts with toes).
Location to downtown Room layout. Very cramped. Too many ammenities for room size
Splendid service.Very comfortable rooms. Excellent location. The rooms are too dark. More light would be nice.
the exceptional good breakfast and nice bathrooms
Excellent location, great room, very clean, large, quiet, comfortable bed, clean, excellent breakfast, with the exception of one lady at the front desk the receptionist staff was very friendly.. I found the lady at the front reception very rude the way she talked to you, she talked down to you, very dissappointing.
b&o electronics, comfortable but separate beds, deep carpets, well appointed bathroom even though no tub, facility was very quiet, staff was helpful, friendly and spoke decent English room lighting tried too hard for ambience, resulting in the lack of a good, bright reading lamp
We loved the central location. the staff was helpful and attentive. WE loved the in room shampoo and conditioner. Is it possible to get it in the USA?
Smart hotel in very good location, good deal if booked in advance
Location close to the train station.
Location, right opposite Atocha station & close to lots of reasonable restaurants & bars
Great location. Very convenient for Atocha Railway Station, Reina Sofia and Prado Museum, Park del Retiro and others. Subway also around. Hotel with a vary good front view. Indifferent reception staff. Room is very basic. TV channel options is vary poor. Breakfast I didn´t try it.
the feel to it.. it had a lift (not elevator). the key was an actual key not a key card.the room was big very good location across train station and on the same block as the metro
good value for money, good location, friendly staff bit noisy,
The rooms were surprisingly clean, and the balcony overlooked the museum square. While Madrid nightlife hustled and bustled just below me, almost all the sounds could be isolated by closing the window. So, quiet and central at the same time.
The room was clean and spacious. The staff were also very friendly and helpful. It would have been nice if there were a refrigerator in the room.
Staff very helpful. Location very convenient especially for the museums. Quiet rooms very clean and ideal for a nights stay
Old hotel, some charm, different, nice room.
Location. It is across the street from Atocha Train Station and easy walking distance to the art museums and Parque del Retiro. The bathroom was incredibly small and tight. When taking a shower, water would frequently end up all over the floor.
Location near rail station General condition of the rooms was fair. Sheets, towels, bedding are very thin and worn. Furnishings from second hand shops.
The decore in the room. Wifi was not free.
This was a pleasure: a spacious room, comfortable & clean and nicely positioned for seeing Madrid. Breakfast was good with plenty of choice and the hotel lifts were efficient. N/A
Close to train station. Dining room operator spoke english.
steet noise from heavy traffic, despite very good double glazing.
Great location if you are catching an early train from Altocha Station. Very smart and very large rooms. Main road - quite noisy. Not that warm - heating not very user-friendly.
The location is great, near the most important sites of Madrid, near the train station and metro. Staff attitude
Check-in was very fast and when asked to get another room (wanted one with a view) was given a better one rapidly. room was very clean and comfortable and front desk staff was extremly helpful! Takes 1015 min. walk from Atocha and if one travells with luggage it might be difficult to walk all the way.
location: in the center of city, near the subway The room is clean and it has a big bathroom the lobby is small
Helpfulness of front desk staff
The AC Carlton is located very close to Madrid's Atocha Railway Station, making it a handy choice for those travelling on the high speed AVE train. Our superior room was modern, well-designed, spacious, comfortable and clean with all necessary amenities. The bed was very comfortable and the bathroom was of a higher standard than most. We found the several steps on entry from street to reception area inconvenient for hauling our heavy luggage. This is a minor point, but installation of a ramp or similar would be an improvement.
Quiet location in a busy city, great rooms, free mini bar excellent idea! A few banging doors and didn't like the sensor light in the loo!!
Modern, efficient. Nothing
The information that was advertised on the website was inaccurate as they do not have a turkish bath and the customer service levels were very poor. After returning to our room one evening after being out all day we discovered that the housekeeper had left our bedroom door open all day. We told the hotel and they did nothing to acknowledge this grave mistake, very disappointing.
The style and comfort of the room and its easy location to the City and Atocha Railway Station Nothing
Unique design to the rooms. Proximity to Atocha and art galleries in Madrid.
Excellent location, super helpful staff, great environment- would happily come back again Loud facing the street
AMAZING staff, excellent location, all the little touches are great. Loved the lobby and the rooms are comfortable and beautiful. Really well designed. Stayed here twice and loved it both times A bit loud in rooms overlooking the street
Its location and closeness to tapas bars No formal restuarant
Excellent location, restaurants and everything within walking distance.
Cleanliness of the room and the friendliness of the staff! Mini bar was a bit pricey...
The front staff was very friendly and helpful. The location is close to everything in Madrid. The 3 museums, the major plazas, the royal palace. I recommend a stay here.
The central location of this hotel enabled a perfect introduction to Madrid's cultural offerings as the main museums are within walking distance along with a good variety of characterful bars and restaurants.
Near Paseo de Prado, really close to all major museums and rest attractions. Noice could be heard through the walls. The cleaning ladies were making too much noice in the morning.
Location. Definately not the 4 star hotel. Don't know why some people give high points to this hotel in reviews. Urgently needs renovation. No sound -proofing at all, you can hear all the noises inside the hotel. TV programs are very tricky - be carefull not to get caught for pay TV. Breakfast is too expensive. They have old key system and require to leave that key at the front desk. High minibar prices. Wouldn't recommend this hotel unless you need hostel accomodation at hotel price, which make no sence.
comfortable hotel with facilities suitable for our visit. Excellent location. THere was nothing that I didn't like.
The hotel was clean and in a great and central location. Close to the Prado Museum. Breakfast starts late: Early risers or those needing to get on the road early shouldn't waste their money on including breakfast.
If you are planning to visit the art museums - Prado, Reina Sophia, Thyssen Bornemisza - this is the best place to stay, all three are within ston throw from the hotel. Aso the area is very nice, a lot of taverns and restaurants t pick from. The hotel is relatively new, and the rooms are very nice and well designed. The only complaint is the partition walls must bextrememly thin and with not enough isolation, you can hear every movement in the neighbouring rooms
Quite central to tourist locations and not on a main road
the location is perfect, staff polite & attentive, nice rooms,
Location: metro outside hotel, and convenient for museums, gardens and parks. Quiet and clean room; fridge. Air conditioning was a little confusing, and not very effective. Price of breakfast (though this was reduced if you pre-ordered).
location was great ideal for sight seeing easy to get to from aerport metro station right outside the door (Anton Martin) stop . Lots to done an see magic city
The poaition is great The room was small and the toilet smells
Excel location on a main street, good crew attention, close to metro station well, rooms are small but it happens all around Europe
Accesibility. It was a step away from the Metro, and very close to shopping and restaurants that were pretty reasonable compared to Gran Via.
Location of the hotel was good for a day in Madrid. The room was clean. The only negitive was the safe wouldn't work.
The hotel staff were excellent very helpful and always had time to chat and answer any questions. They were redecorating the bar so if we wanted a drink they had to bring it out in reception
service: breakfast till 11.00 no water cooker; much bed, less room; airco out when absent.
When I checked in with my passport the girl realized it was my birthday and she congratulated me and also when I arrived to my room later I found chocolates in my door, and I thought it was a nice gesture. no
The staff were friendly and efficient. It was extremely clean and comfortable. Ours was just an overnight stay as we were catching a flight the next day. We were upgraded to a premium room which was really nice, however on entering the room you could smell it was a smoking room which we didnt want but within minutes at reception they changed our room without a problem and we still got a premium room! I needed to print something off for business which was done for me without any problem but I thought 15cents a page a bit steep pricewise, other than that, perfect!
service of staff
The general atmosphere is good, the decoration is well done The room wasn't what I expected. It was extremely small, with a darkened window looking to a small concrete courtyard. It was quite claustrofobic.
Location across the street frommPrado Museum and a few blocks to Reina Sofia and all the Picasso exhibits Had a great suite Friendly staff AC could have been cooler could not set below 20 degrees
We liked the Hotel very much specially as far as the staff was concerned. Very helpful and amicable. Having free wi-fi in the room was a nice surprise once most hotels charge a great deal for it. The location is also great, a few steps from the Prado Museum, Reina Sofia and beautiful parcs.
Location, near the museums and in a great part of town.
SPA, BREAKFAST AND STAFF WAS OK SIZE OF BED AND BEDROOM VERY TINY. HOT WEATHER IN CORRIDORS. WAS NO AC IN CORRIDORS
The best part is the location - beside all the main museums, surrounded by coffee shops and restaurants and still walking distance (20mins) to the central Plaza. The swimming pool was very nice- it is not very large but warm, comfortable and I had it all too myself
Excellent location for a city trip. A lot of must see locations are within walking distance. Superfriendly staff. A little dark inside. Not much daylight.
The hotel is overpriced for it's location and the type of room I was given. The room was tiny and had no natural sunlight. As well, the morning when I checked out, the front desk person was rude and seemed extremely anxious/nervous.
Helpful staff No safe in room.
The hotel staff was very friendly and kind. He speaks English well and his explanation was to the point. The Hotel location was very good. It's easy to access to Estación de Madrid-Puerta de Atocha. If we walk for 5 minutes from the Hotel, there were some restaurants. One problem was that there is no safety box in the room. The receptionist kept our passports in the reception.
The reception and the receptionist, incredibly helpful and nice
nothing honestly rooms are too small ,no restaurent in week ends and transport is not good
The location is most convenient to the Atocha train station and the nearby Retiro Park. Also very walkable to the fabulous Museo del Prado. The rooms are very small and worse, the ventilation system is terrible. We were there in between seasons (no heat and no air-conditioning). The room was miserably hot and when we complained, the staff replied "the whole hotel is hot."
The best point of this hotel is its location, across the street from the train station. This was very convenient, and I was also able to walk to some interesting plazas and places to eat. The room is very small. It served my needs well traveling alone, but would have been very tight with more than one person in it.
Just 50 mtr. from Atocha high speed train (AVE).Walking distance.The WIFI access is expensive but works fine. the single rooms are too small.
Across the road from Etosha station and Metro exits by the hotel. 10min walk into old town centre and close to central park and other big attractions. Good location. With all new hotels these days, the bedroom walls were too thin and hence woken up in the early morning by people in the corridor or next door.
a large room,location internet, the floor was a little sandy
The staff was very professional and extremely helpful. They made a show reservation and advised on special cab arrangements to the airport. Each person was helpful when asked but were not overly pushy. The rooms were very comfortable and provided the essential needs. Very convenient to museums, parks, bus/cab service, train station and easy walk to various plazas/restaurants. Lack of some artwork/pictures in rooms. Ice machine in hotel.
Even if there are many better location hotels around this area, location could be their strength if you want to visit museum or other area of city to take a day trip departure at atocha station. The quality of staffs is suspecious, room was not deserving fair enough space.
The location is fantastic and it is fun to visit the restaurant and enjoy watching the local folks. Our room faced the main avenue that runs past the Prado and was amazingly quiet. It was the best night sleep we've ever had in lively Madrid. The hotel staff could be a little more proactive in dealing with customers questions.
Great location for visiting the big three Madrid art museums and near the railroad station. Some rude behavior by a few staff members, especially one evening waiter in the restaurant.
Well-located. Internet access. Quiet, despite location on a busy road. Cheap for a city hotel. My room stank of stale cigarette smoke. The cafeteria was closed for the week, meaning that there was no food available in the hotel, but there had been nothing on the website warning of this. Staff were surly at times and not particularly welcoming.
Very central, clean, easy Small room, could not turn of the radiator which was very hot during the nights
location of the hotel is good. Very close to the Prado museum and Parque del retiro. 500 meter to Atocha train station where you can take high speed (and normal) trains to other Spanish destinations. Also, if you don't arrive too late or too early you can take the airport express bus to Atocha station. Is however on a 2x4 lane street but it has 2 windows, 1 with 'single' glass and another one with double glass so it keeps the sound from outside away (however the inside sounds are passed on rather easily...). Hotel has free wireless internet. doors are with key cards. no mini bar, though it does have a hair dryer. the hotel does not offer breakfast though reception is connected with a small restaurant next door where you would be able to eat something. there are other places around as well where you can get breakfast. food is ok but not spectacular.
We chose it only for its proximity to the Prado and it was great to be right across the Paseo. It was our first hotel in Spain and therefore the room seemed quite small, but not unusually so judging by most hotels we stayed in afterward.
Great location in Madrid. Close to train station,Prado,downtown Madrid. Easy walking around area. Restaurant was very good and convenient.
Location, Staff, price Air conditioning noisy
The staff was friendly and helpful. The room was cute and clean and had all the necessary amenities. Simple, but sufficient. The location is so convenient to everything in Madrid! There was no AC but the fan was loud, so that made it a bit difficult to sleep in the hot weather at the beginning of September, although I can't imagine that's a problem most of the year. Also it would not be very accessible to anyone in a wheelchair, because although there is an elevator, there are still six or eight steps down to the hallway from where the elevator was located, at least on my floor.
Fantastic location and price. Friendly staff and private rooms available . Free wifi for multiple devices Small, old and outdated building. Minimal amenities. Noisy (You can hear everything all around your room). But it's clean and staff is friendly. You really don't need much more if you will be out all day in the city.
Location is very good. Very nice staff Room was very noisy so any sounds from the road will wake you up. Next to a club. Only 1 plug point in the room so hard to run both thd fan and charge mobile ANC laptop. Spring bed will sink from knd side. You can't sleep for long or sit.
Hotel is conveniently located close to the Atocha trains station. Easy access to Madrid's metro system, just around the corner. Several restaurants, coffee shops and convenience stores in the surrounding area. Great place to go and re-charge for the next day...................
The location is probably the only benefit. Everything else was bleak. I already don't like Madrid. I love Spain but Madrid is just unpleasant. This is only my opinion based on my experiences. I really hoped Hostel Buelta would change that. This was part of my exit strategy before I headed back to America. The nearby parking was €24,00 for about 12hrs on a Sunday night. I paid the same in Lisbon on a weekend for nearly 48 hrs. The hostel itself was just run down and bleak. It had no comforts. Simply a place to wash and sleep. Not worth the price. There are nicer places in the area.