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My boyfriend and I stayed here with extended family for a week. Great location, everyone that worked there was really nice/helpful and the rooms were great. So happy to have stayed here during our European adventure! Breakfast/buffet was not included in our stay but there are great little breakfast spots for a cheaper price right down the road from the hotel. workout facilities were a little older
Great location, double glazed for noise outside, which is abundant as it's right in the city center. Air conditioner, Tv monitor which is also a computer screeen. I didn't expect carpets on floors and some surfaces in a 4 star hotel and in a hot country like Spain. It makes the rooms very stuffy. Also the bath quite claustrophobic, narrow, left very little room for movement in what it looked like more like a niche in a cemetery.
Discovered bedbugs before going to sleep. Had to pack up my belongings in the middle of the night and move hotels. Staff had said they were going to pass along my contact information to the manager. Days later and I've heard from nobody.
modern, centrally located. Able to get quiet ground floor room (no need to use elevator) location is in the Red Light District--many "characters" loitering about
The location was GREAT!!!!! One block away from main street, so quiet in the evening, and perfect during the day. I would definitely stay here again!!!
Great room, nice size, clean bigger bathroom than expected. Terrific restaurant with delicious coffee and pastries. We arrived well ahead of check-in and were graciously given our 2 rooms hours early with a smile. The street noise could be heard in room, somewhat.
Room was comfortable and great location Internet connection in the business centre was too slow!
The location and my room was cozy for a single occupant no cork screw in room -- minor
The location was good. The staff was not helpful at all. There was a long queue at both check in and check out. Upon check in we were not given any instructions about the breakfast that was included in our rate and consequently we needless paid twice for our meal. Since we had booked online, the hotel was "unable" to make restitution. I would never stay at this hotel again or recommend it. There are too many other wonderful options available in Madrid. establishment.
Location & comfort of the rooms. Concierges were very helpful General off hand manner of all waiters and bar staff.
Staff courtesy ,amiability .Clean enviroment
Location View from the window on a interior court
spacious rooms the variety of breakfast
good location. good hotel
Nice service from the staff N/A
service room standard not so good
the view from the balcony was superb. the room was large. no emphasis on free sauna etc
Great location: shops, restaurants, bars and an underground station just around the corner. The room was quite spacious and had a small balcony. The staff was really friendly. The room was very noisy. To some point I do understand that because Gran Via is just under the window but then again the insulation of balcony doors could have been more proper and the windows thicker. And frankly, the room (inlcuding the bathroom) needs a serious updating. And there was no safety deposit box. Or there actually was one but it had no lock on it.
the ground of the bathroom was dirty around the WC. The frame of the door of the bathroom is broken.
the friendly doormen It was great!
the staff were very helpful, room was clean
The hotel is situated in central Madrid on a surprisingly quiet street corner. Both the room and its bathroom were spacious, spotlessly clean, well furnished and equipped. Staff was polite and helpful, their english skills varied. We asked for a street side room for light on an upper floor for quiet and we got one but we had to take two lifts and walk a long lonely corridor between them. A bit creepy late at night!
Excellent location, everything worthwhile seeing within walking distance
the decoration and attention to detail amazed us, stunning!!. beautiful hotel. staff very friendly and efficient. location superb, literally round the corner from neptune fountain, prado museum and thyssen museum. cocktail bar sooooo cool. restaurant mediteranean asian fusion not too expensive. and you might catch a glimpse of tom cruise as the church of scientology is across the road.
Location is great, right in the middle of town, restraunts, bars tapas and shopping.my room was big although I took a superior room. There are no views from any room windows. I took the advice of other reviews and asked for a room away from corridor to be quiet Bad inroom breakfast. Also the morning buffet breakfast is not very exciting and too expensive
very good location but the rooms are too small.The breakfast was excellent.
THe location was great, the room was very comfortable with a large bed. It was noisy becasue it was on the street and the walls are thin. Also think the staff could be knowledgeable about the area, especially place to eat.
The closeness to the centre The bar of the hotel was too small and uncomfortable
very comfortabe, interior design was great..
The atmosphere is wonderful. The rooms are very nice and the employees are very helpful. Really enjoyed staying here.
b&o electronics, comfortable but separate beds, deep carpets, well appointed bathroom even though no tub, facility was very quiet, staff was helpful, friendly and spoke decent English room lighting tried too hard for ambience, resulting in the lack of a good, bright reading lamp
Smart hotel in very good location, good deal if booked in advance
the location was great It has Wi Fi feee just in the lobby, and you need a different code eny time yo connect.
The location was excellent. Very clea room, bed was very comfortable, bathroom well-equipped and very modern. Front office staff courteous, polite, and helpful. Hallways to room had a strong smell of stale cigarette smoke.
Location to downtown Room layout. Very cramped. Too many ammenities for room size
the exceptional good breakfast and nice bathrooms
Excellent location, great room, very clean, large, quiet, comfortable bed, clean, excellent breakfast, with the exception of one lady at the front desk the receptionist staff was very friendly.. I found the lady at the front reception very rude the way she talked to you, she talked down to you, very dissappointing.
Outstanding location. Excellent value. Courteous service. Good laundry. Very good breakfast. Very nice bathroom, excellent shower, but the bathroom was very dark and position of the floor-mounted door stop was a hazard (several painful impacts with toes).
Splendid service.Very comfortable rooms. Excellent location. The rooms are too dark. More light would be nice.
We loved the central location. the staff was helpful and attentive. WE loved the in room shampoo and conditioner. Is it possible to get it in the USA?
Great location, great hotel for the price.
Clean, nice staff. Great location. Strongly recommended!
It's clean easy access hotel No food available in the afternoon (not even a sandwich)after our arrival.
The location, the staff, the room decorations, the room service, the quiet at night and particularily the breakfast. hi speed internet, Rather small elevators [to be expected in a building of that age], A/C a bit undersized.
The location was perfect because our goal was to be able to visit the three major art museums within walking distance to our hotel. Parks, restaurants and shopping were also right there. The concierge was excellent in making flamenco arrangements for us. When I called ahead to check our reservation, the clerk answering the phone said that we would need to stay in one queen size bed and that to have twin beds would cost 500 euros per night. When we arrived, the registration clerk upgraded us to two twin beds at no extra cost.
Great location. Beautiful old hotel. Concierge excellent. Breakfast very expensive. Staff was not well informed of the hours of restaurant.
Service is excellent all around. The location is central and easy walk to popular plazas, a great park. Breakfast is amazing with self serve champagne!
Location of hotel Comfort of bed was spolt by squeaking everytime you moved in the bed!
its close proximity to museums and sites. the high cost for internet usage.
Have stayed there before and was 'welcomed back'. It is ideally located, overall a very pleasant hotel. Excellent staff.
Great bed and amazing pillows....very quite despite its central location. Quite expensive breakfast (buffet) for what is offered.
The calm atmosphere and the beautiful interieur. Luxurious but still nice and comfortable. The price of two drinks was about the same as the price of one flight ticket back to Oslo . . . .. .
Close to museums Over priced! Everything is outrageously expensive. Staff is not interested in the guest. No room facilities for heating water for coffee or tea. Not enough towels.
Staff was unfriendly
Great view and beautiful suite on the 5th floor
DATED, ROOMS ARE LOUD, NO ISALATION CAN HEAR NEIGHBORS ON ALL SIDES AND CLEANING STAFF, THE BED WAS 2 MATTRESS PUT TOGETHER AND VERRY UNCOMFORTABLE, IM 5,10 AND MY FEET HUNG OFF THE END, ONCE INSIDE YOU FEEL LIKE A HOTEL FROM THE 70s THE DECORE IS OLD. THE BREAKFAST WAS AGOOD VALUE. OVERALL WE DID NOT ENJOY OUR STAY. MADE 2 PHONE CALL TO TRY AND GET A REFUND WITH NO SUCCESS, IT WAS SO BAD WE CHECKED OUT 1 DAY EARLY.
It was a lovely hotel with a helpful staff. Great location across from the Prado Museum. You can walk to all attractions. The room was a great layout with a sitting area downstairs from the beds. Restaurant/Bar were excellent. Hotel provided a complimentary bottle of wine upon arrival. They have a free computer if you need the internet. They also provide a CD player in the room. Wish I purchased the CD of Spanish music. Would highly recommend this hotel.
The welcome bottle of wine and flower and the fact that the maid service was efficient. No on site swimming pool.
only location next to del prado museum and park The hotel must be 3 or 4 star and doesnt look like 5 star and it is too expensive.The bathroom was small and terrible and after a shower water pours down,the WIFI too slow and only free for 1 hour.
friendly staff. When I needed to call an ambulance for my husband who was unwell they were efficient and helpful a bigger restaurant for the evening would have been better.
location and its was realatively clean poor facilities no pool,no proper bar, limited seating in restaurant,staff didnt speak english and were not helpful
the good location I was deeply disappointed by the size of the room, and the fact that it needed a good refurbishment. I felt I paid I very high room cost for something that didn't warrant it. My guide book had said the Villa Real was a deluxe hotel; perhaps I was just given the worst smallest room on the top floor.
Room design was exactly I expected from photo. It had sitting area at few steps donw form bedding area, with sofa and coffee table wtih freash rose in the vase, gave more relaxing space after sightseeing in busy town. Hotel gives upscale/rustic/cosy feeling all together. Front desk personnel,porters, and door men were all nice. Location is great for sigtseeing and dining. A bar next to hotel was nice to visit for small drink or tea at late night too. Bathroom was clean but had a strong oddor (smell like sewer). Also, one day we were back to room duing day time to take a break from sighseeing, the noise from outside (from either roof or pipe repaire) was very loud. So we went back out to sightseeing.
The friendly reception and needs all met in a straightforward way. We had a nice quiet room.
The location and facilities are excellent. The staff, especially the front desk personnel, were great—very helpful and knowledge. Noise from other rooms and service vendors is a bit distracting in the evening. Breakfast in the restaurant is very nice but formal. it would be nice to also a venue that is simpler and more low key without the white linens
The location and friendliness of the staff was excellent.
Rooftop and lobby bars are amazing Design of the hotel was beautiful and extremely trendy
Every thing was really excellent .. The staff were really friendly helpful , great guidance , with a big smile .. Very modern hotel , very clean and the location was really perfect .. The breakfast was not included in the room rate not even an option when I did the booking so I can include it with the booking
Location and cleanliness all signs are in Spanish. the hotel is not designed for international visiters.
The hotel is very attractive, sleek and modern. The best feature is the location, just a short walk to Puerta Del Sol and tons of restaurants/tapas bars, and a pleasant walk to the Prado or the Palace Real. The desk staff were very helpful in identifying nearby restaurants and answering questions about Madrid. The bathroom amenities were outstanding, nice big towels and a great shower. Black out curtains and free internet were a big plus. Urban is very attractive and the rooms spacious by European standards, but ours on Floor 1 was very noisy. Not sure about the upper floors, but we heard everyone in the hallway, all the early morning preparations and the popular bar at night. The beds may be to European tastes, but far too firm for us - just a mattress on a platform. The breakfast was inappropriately expensive (a smaller, more affordable option - coffee, juice and croissants, perhaps?). We also missed being able to utilize some of the common spaces, esp. the roof terrace, due to many private functions. The desk staff were great but others seemed more interested in chic than service. This hotel is best suited for (much) younger people and business travelers.
Top notch for a European hotel in terms of cleanliness and design. The location is not ideal, but taxis were easy to come by. Architecturally it's stunning. The rooftop pool is subpar (tiny) and has woefully inadequate seating.
Excellent Design. Great Location. Staff and Amenities. The bed wasn't very comfortable...and the sheets were like sand paper.
the service were very good +++ and very personalliti. and very near the center. the urban hotel desezin to my test. no.
Hotel decor, nice room, central location No window to the outside from the room
At EUR 22 plus per person, breakfast is too expensive. It is good, but out of proportion with what you get ...which ios a good breakfast.
As other people have said, it is the staff at this hotel that were really great and I have told people about it that I would not normally tell or make comment to. If all hotels used this one as an example of how to deal with customers from the point you enter it, travelling would be a lot more pleasant. It is the little things that they do so well and always cheerfully, they respond, they are good at what they do from the restaurant to the bar to reception and the doorman and porter. I dont know how they do it, but they need to keep the secret and keep it going!! The size of the gym and the pool!!
Location, the porter (very nice people) the restaurant There were no spa, in a 5* that´s not on.....
the front off staf are really help us with a perfect way & the houes keeper are more than great,just need litel more in english some department need ,english for comunication
The beds were amazingly comfortable, the housekeepers were not only very amusing but extraordinarily nice. The hotel was insanely clean and had a very comfortable feel to it, as if a lot of fancy people had been through it over the years. The location is good, but not great, for accessing most of the touristy stuff in Madrid. But I found the Prado (directly beside the Ritz) to be horrifically overcrowded compared to some of the other museums like Sofia Reina just down the street. Note: Not really easy to access via metro, I'd recommend taking a taxi to/from. Take the following review with a grain of salt. I am a young person who grew up poor and wanted, for once, the "Ritz" experience: While I am a big fan of trying new things, I have to say that the Ritz experience just wasn't for me. I don't mean to be crass, but if I had a fistful of fives - I can think of a few places I'd rather spend it than tipping the endless stream of people trying to help me with things. Additionally, there is a little doll that you place on your door if you do not wish to be disturbed. Note: Don't leave the doll up for very long, because if you do, they will call your room until you answer so that they can ask when the next time they can come in your room is. I nap maybe... 2-3 times per year at most, and I am severely irritated that they felt the need to call during my biannual nap to ask me when they can come in my room. Instead of changing my sheets 3X per day, how about leaving me the hell alone when I have my DO NOT DISTURB DOLL up? Perhaps I am not cut out for the lifestyle, but I don't want/need people treating me like a helpless child, yet simultaneously making me feel "lower" than they are. Every time I offered a "no thanks, I don't need a taxi, I'm walking" or walked into the hotel from the street, I received these weird looks of incredulity/disdain that I didn't particularly care for. When I brought my own luggage downstairs on checkout I absolutely horrified the front desk attendant. Why the need to treat people like this? I have no idea. My recommendation? Take the $500 per night you'd spend here for the standard room and split it in half. Take $250 / night to spend on some other hotel's suite. Take the other $250 and stick it back in your pocket.
The location, comfort and style. We stayed at the hotel 7 days and the 4th day we had to ask to vacuum the room. Only one arm chair fitted into the small room we had. Cleaning inconsistent. Not much selection at breakfast even when it was very expensive.
Hotel staff were fabulous ,location excellent As long as you dont mind a bit of faded grandeur and pink wardrobes an excellent choice
Old world charm and location. Great lobby and dining rooms Room furnishings and hall carpets need refreshing
We liked this hotel very much, luxury. Staff was very polite, we arrived 13 p.m., check in should be 14 p.m., we were offered to wait 20 minutes and offered drinks free of charge. In room we also found compliments, it's very nice, when you arrive. Buffet breakfast costs 30 eur per person.
Staff was delightfully enthusiastic. Setting was beautiful!
The room The location The general ambience We reserved a room with breakfast thru 'get a room' and surprised to see that it was not a buffet breakfast!!! for getting the buffet breakfast we needed to add some more money.... Not all the recommendations of the concierges were good, sometimes it seemed like they recommended places that they had personal interests/connections in.
Fantastic, we generally dont spend that much money for a hotel but after a terrible experience the night before, it was worth it!
I loved the hotel, the look of the outside and the entry. The service is not what I have experienced at other Ritz hotels. The rooms were dated.
The pleasure that a very comfortable and opulent hotel can give. The reception rooms are magnificent and staff and service were excellent, as you would expect.
If you stay at hotel Petit Palace Alcala Torre you are at the best location to visit Madrid. Hotel staff is very helpful.
The rooms, the laptop, facilities and location in general.
Close to everything, nice and modern! Never got hot water in the shower it was just "warm"
Exellent hotel and excellent location tiny elevators
Only location was good Room was very small, dark with no necessary facilities for a family only one chair, the worst I had
location was exelent the size of the room was extremely small and the door key malfunction constantly
The staff was extremely friendly and the location was great. We had a room without a window. I recommend that if you stay at this hotel, ask for a room with a window. M
very close to the centre , good value for money , nice room beed too small for 2
The location One of the rooms was very dark, and had a permanent bad smell
Location. For a tourist on a very short visit to Madrid this hotel was very centrally located with the Grand Via, Puerto Del Sol, Prado Museum and Plaza mayor all within a reasonable walking distance. The inclusion of breakfast in the price was a real bonus - the selection was vast a kept us going for the day This was very much a business persons hotel. The family room seemed to be an after thought - it was very small, dark with one corner window. To accommodate a free standing wardrobe the room light switches were almost completely covered.
Location , bathroom Bed was not comfortable, and makes sounds (skweeks). Elevator is very small. No one helped us with the luggage.
Free high speed internet,shower, locality to subway/centre.... Lifts were insanely small
Excellent placement, excellent breakfast, excellent view, excellent room ! I will stay in this hotel again. The reception area, too small for a 4* stars hotel-may be is provisionally, due to refurbishment.But is functional, so there is no bad points !
The location is truly Ada Palace's big selling point! While not exceptional, the room was comfortable and -- at night -- surprisingly quiet despite facing busy Gran Via. I found the reception staff to be courteous and helpful. All in all, an above-average option for travellers looking for a place in the centre of town. The lifts are indeed small, but -- lacking any mobility issues -- it wasn't a major issue for us. In addition, older reviews made note of the lifts, so we were able to take this into account before booking the room.
Mainly the location, and the lady on reception was very helpful with giving tourist information and places to go. Asked for a couples room - I got 2 seperate beds - I also put on my booking that it was a romantic get away ....our view was basically a building site so i felt very let down. For that reason I wouldnt recommend the hotel to couples. - If the price had been lower inlcuding these reasons I would have felt more statisfied.
Excellent location, very cozy. Nice terrace bar with additional wrap around balcony with beautiful city views. No fitness facilities.
The location was great, the staff spoke english, the rooms were quite comfortable, and they had good toiletries Elevators were quite small, as was the lobby. Room lost power and had to change rooms. But they were very accommodating and it was easy to do.
The reception area was tiny and there was no one to help carry our luggage up the flight of stairs. There's no bellhop. I booked 2 mos. in advance and was given a tiny corner room with a view to a construction site. The tv was on when we put our card in the electricity slot, and the screen said, "no signal". We couldn't turn it off by the remote or the power button. I went told the front desk at about 6:00pm. We arrived back to the hotel at 10pm, it was still on. I unplugged it. At 11:45pm, someone knocked on the door to fix the tv. I told them that I had unplugged it. This was too late to be making a service call. (creepy) My daughter found a large, black bug on her pillow, and when I looked under mine I did too! Ain't a Palace!
Location Small reception area
location, accessibility,lovely ensuite, 6ft bed, roof terrace, very pleasant staff tried to book a flamenco night, place we wanted was booked up, man at reception recommended another place a bout 5/10min walk from hotel, same was very disappointing flamenco show was good, food was awful, tables jammed together
Very well situated at the junction of Gran Via and C. Alcala, a short distance to f.ex. Puerto del Sol. The room was great, breakfast is superb (bit pricey). As others have mentioned, there is no reception area to speak of (small), but the bar at the top is nice and after all you are on a city holiday. Short walking distance (2-3 min) to the metrostation Banco de Espana, and you can take the metro to/from the airport there by changing two times (at the stations Mar De Cristal and Goya). Recommended for the price. Small elevators yes, as some people has mentioned but that didn't bother us even with 2 large suitcases.
The room decoration - as said, the classical modern feeling of it -, the large windows on one of the main streets in Madrid (perfect sound insulation), the breakfast on the terrace with a view. The bathroom fittings and cosmetic kit (exquisite fragrance choice for the shower gel, shampoo and soap). Breakfast selection was good and fresh, excellent coffee. I found the two tiny and slow elevators extremely unpractical but I understood there was little room for improvement since the initial building's structure was such.
quite and relaxing
Very Clean & well designed. Bed was super comfortable. We liked the location. Located in quiet & beautiful area. Nice walking through the Park to Prado Museum.
Location, bellboy service, Expensive, old rooms, poor service, low water pressure of the shower, not worth the money..
The staff was very friendly and helpful and the location just perfect - right in the city centre.
Excellent location. Beds very comfortable. Hotel still not fully open and noise of workmen woke us in the morning. Bathroom wash area actually in the room not standard 5 star - no desk area.
Nothing Small pokey room with inefficient air conditioning. Indifferent staff. Very expensive mini bar ie 5EUR for a small bottle of water. Would definately not stay here again nor would I recommend it to anyone else. Stay regulary at 5* Hotels around the world and this has to be classed as medicore 4* at best.
The comfort and cleaniness of the room. The staff was excellant. The open plan style of the bedroom/bathroom needed to be adjsuted to.
At 5:40 in the morning intruders entered our room as we slept. They entered with flashlights through a side door and only left when we began screaming. It was a terrible experience. The hotel's reception seemed very surprised but did nothing to reassure us that we were safe there.
Staff helpful but not intrusive. Room was modern and airy. Very large comfortable bed. Breakfast good quality
great size of room the toilet was across the room from the sink--makes it tough to wash hands. Also, no doors between room and shower area, makes it tough for those sharing a room who don't want to be so exposed, like grandmother and grandson!
I like the small size of the hotel, quietness, no noise from neighbours, good modern design, comfort, new furniture and bed linen. The size of rooms could be bigger. There was no bath in the room only the shower. The hotel staff is polite but not well trained (for example VAT shall not included in the hotel bill during check out if booking is made via www.booking.com site). More information in the hotel shall be provided about city attractions, restaurants etc.
We liked the baythroom set up and the comfort of the linens and beds
Very comfortable and nice hotel situated in 1 min from Gran via. Easy walking distance to tourist sites, shops and restaurants including fast food. Rooms are clean, large and convenient. Great breakfast. The street seems strange but safety.
staff very friendly and cleanliness of the room I would of like one speaking english tv channel
Hotellet ligger meget centralt, men uden trafikstøj. Værelserne er store og komfortable. Morgenbuffeten er rigtig god.
All the staff were very friendly and helpful No restaurant
The location was excellent! Just off of Grand Via which connects to all routes with buses and Metro. The staff was very nice and even though language was an issue (we don't speak Spanish) they tried their best to assist us. Free internet throughout the hotel. Best breakfast that we had on our entire stay in Spain was provided free with room!
Very good position close to the centre Free internet in the lobby The street of the hotel wasn't very nice with in the evening some prostitutes in the aea
Shower was great, towels big and soft, nice toiletries, beds were comfortable enough Friend's rollaway bed broke the first night but was replaced the second night. Wifi is not very strong and need to keep entering a 16 digit code. Fairly noisy outside late into the night on the weekends.
Rooms very clean. Staff very helpful . Decor lovely. and excellent location. Written directions from the metro - i.e. which exit to take and which direction to go to hotel on arrival would be helpful on internet site.
Clean room for fair price. Hotel situated in the very heart of city. Did not take breakfast as it was very expensive (15 Euro pp/pn), no great chose. Several breakfast opportunities in centre for only few euro's
Location is amazing. Almost major turisty places are within walking distance.
Great location; large rooms and spacious bathrooms; safe available in the room. Perfect for a short city break. Good value for money and willl definitely return when next in Madrid.
The room was beautiful and spacious and comfortable. Pleasant receptionist. Hotel is within easy reach of restaurants and shops, and is situated in a lovely area. The fact that room was done only after we asked in the afternoon