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NU Car customer reviews

5.0
Fair1,169 verified ratings
Traveler rating:
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S
4.0 Mediocre
Don’t be lured by the low price, you get what you pay for and everything else is an add-on Staff not friendly Car originally booked unavailable, had to pay extra for different car Office hours for pick up did not align with available time slots Must purchase insurance or pay for issues out of pocket Toll road surcharge
M
2.0 Poor
In my view, this company appears to be engaging in deceptive practices. I booked a car through Kayak at a very competitive rate, but when I arrived to pick it up, the company refused to honor the reservation price. They claimed I was required to purchase additional insurance because my existing coverage is from Canada, even though my policy fully covers rental cars in the U.S. and I also have supplemental coverage through my credit card. I have rented cars in the U.S. many times and have never encountered this issue with any other rental agency. I also heard other customers, including those with U.S. insurance, raise similar complaints, which suggests the company may be using this as a way to charge customers more. In the end, I paid ten times the amount I had reserved. I do not believe this company should be listed on Kayak’s website.
A
2.0 Poor
Ghetto, felt like a scam center. They charged $1000 holding fee and gave me too large of a car. NOT in the airport. Closes at 12:30 so had to sleep in the airport before getting to it. Got there, waited 45 minutes for terrible service. In the end, I just gave up and took an uber to a different car rental facility. It was such a scam and not worth the $100 savings. (And I’m usually a huge cheapskate and risk taker)
A
2.0 Poor
My flight was slightly delayed arriving to Nashville. As I was exiting the plane, I called NU Car to tell them I was on my way. The girl who answered was obviously in her kitchen washing dishes. I told her to please tell the agent at the location that I’ll be there in ten minutes. It was 6:54pm and they close at 7:00. She said, “I can’t do that, we’re closed.” I said, “how can you be closed if it isn’t 7:00?” She said, “I’m sorry it isn’t possible.” So I had to take a Lyft into the city and come back the next day. When I arrived at the NU Car location the next day, I found out why. There aren’t real people working at the location. There are screens with agents, and you walk up to the screen and talk to someone at a remote location working from home. As far as having options on who to rent from, I’d never rent from this place again.
A
2.0 Poor
Customer service was atrocious and SLOW
A
2.0 Poor
I pre-paid but when I got the car they forced an upgrade claiming there weren’t any other options. So I had to pay more upon pickup even the I reduced the amount of time I needed the car from 2 days to only 1 day. Ultimately it became I really over priced rental. The customer service wasn’t great either. Took a long time to pick up and drop off. This rental car isn’t at the rental car center either so expect a lot of waiting around for transportation. I wouldn’t rent from here again.
A
10.0 Wonderful
Excellent Outstanding Easy
C
2.0 Poor
This is a scam. They tell you that you need to pay more when you arrive
A
10.0 Wonderful
No fuss - no issues. Despite a high deposit good value for money - if you have ample insurance on your credit card or otherwise you can drive with peace of mind. Service team with Thomas & his friends on the ground in Prague is excellent !
A
8.0 Very good
Ok

NU Car car rental prices in the United States

These are the best prices for Aug 6 - 13.
Chevrolet Spark car
Chevrolet Spark
or similar Small
2
2
4-5
$6/day
Hyundai Accent car
Hyundai Accent
or similar Small
4
2
2/4
$6/day
Kia Forte car
Kia Forte
or similar Medium
5
3
4-5
$6/day
Nissan Altima car
Nissan Altima
or similar Large
5
2
4-5
$7/day
Jeep Wrangler car
Jeep Wrangler
or similar SUV
2
2
4-5
$64/day
Chrysler Pacifica car
Chrysler Pacifica
or similar Van
5
5
4-5
$7/day
Nissan Armada car
Nissan Armada
or similar SUV
5
2
4-5
$8/day
Dodge Durango car
Dodge Durango
or similar Luxury
5
5
2/4
$7/day
Class Full-size Van car
Class Full-size Van
or similar Van
5
2
4-5
$33/day
Mercedes-Benz C-Class car
Mercedes-Benz C-Class
or similar Luxury
5
5
4-5
$125/day
Ford Mustang Convertible car
Ford Mustang Convertible
or similar Convertible
5
3
2/4
$67/day
Toyota Tacoma car
Toyota Tacoma
or similar Pickup truck
5
3
2/4
$46/day
Chevrolet Suburban car
Chevrolet Suburban
or similar SUV
5
5
4-5
$56/day
Nissan Kicks car
Nissan Kicks
or similar SUV
4
2
4-5
$6/day
Chevrolet Blazer car
Chevrolet Blazer
or similar SUV
5
3
4-5
$6/day
Class Special Car car
Class Special Car
or similar Category
5
5
2/4
$10/day
Kia Sportage car
Kia Sportage
or similar SUV
5
3
4-5
$12/day
BMW X1 car
BMW X1
or similar SUV
5
5
4-5
$24/day
Class Special Sedan car
Class Special Sedan
or similar Medium
5
5
2/4
$91/day
BMW M3 car
BMW M3
or similar Luxury
5
5
2-3
$101/day
BMW 4 Series Coupé car
BMW 4 Series Coupé
or similar Luxury
5
5
2-3
$338/day

Where can I find NU Car car rentals?

Address

3719 McCoy Road

Hours

Monday06:00 - 22:00
Tuesday06:00 - 22:00
Wednesday06:00 - 22:00
Thursday06:00 - 22:00
Friday06:00 - 22:00
Saturday06:00 - 22:00
Sunday06:00 - 22:00

Phone

+1 407 240 2700

Address

7200 International Drive

Hours

Monday08:30 - 15:00
Tuesday08:30 - 15:00
Wednesday08:30 - 15:00
Thursday08:30 - 15:00
Friday08:30 - 15:00
Saturday08:30 - 15:00
Sunday08:30 - 15:00

Phone

+1 407 704 8743

Good to know

Most popular city

Most popular car type

Average price

Good deal

Denver
Large
$50/day
$13/day

Top tips for renting a car from NU Car

  • 25% of our users found rental cars from NU Car for $38 or less
  • Book your rental car from NU Car at least 10 weeks before your trip in order to get a below-average price.
  • Medium rental cars from NU Car are around 57% cheaper than other car types, on average.

FAQs about renting a car from NU Car

  • How much does it cost to rent a car from NU Car?

    On average a rental car from NU Car costs $101 per day.

  • What is the most popular rental car from NU Car?

  • How many car rental locations does NU Car have?

    NU Car has 264 rental locations worldwide. Take a look at our NU Car rental location map to find the best rental cars near you.

  • Which countries does NU Car have rental car locations in?

    Albania, Argentina, Aruba, Australia, Bulgaria, Canada, Caribbean Netherlands, Chile, Colombia, Costa Rica, Croatia, Curaçao, Cyprus, Czech Republic, Dominican Republic, Estonia, Greece, Honduras, Iceland, Italy, Jamaica, Jordan, Latvia, Malta, Mauritius, Mexico, Morocco, New Zealand, Nicaragua, North Macedonia, Panama, Peru, Poland, Portugal, Puerto Rico, Romania, Saint Lucia, Serbia, Slovenia, Spain, Sri Lanka, St. Maarten, Suriname, Switzerland, Tanzania, Türkiye (Turkey), United Arab Emirates and United States

  • How much does it cost to rent a car from NU Car for a week?

    On average a rental car from NU Car costs $708 per week ($101 per day).

  • How much does it cost to rent a car from NU Car long term for a month?

    On average a rental car from NU Car costs $3,032 per month ($101 per day).