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The staff was amazing!!! Joe carried my bags to my room and could not have been more of a pleasure to talk with. I was heading into town for a girls night out and instead of calling me a cab the hotel drove me to my destination! It made my whole night much more relaxing and stress free. Also, the pillows were insanely comfortable. When I checked out I immediately went and bought all new pillows for my bed at home. I was so inspired by my wonderful night's sleep...
All the extra charges. There is an extra $35 nite fee for parking. That should be included for people who stay.
We stayed for one night the room was very clean, the bathroom was beautiful, and the hotel staff was very accommodating. The street noise outside of our room woke us fairly early in the morning, the breakfast at hotel restaurant was overpriced and sub par
It was just exceptional. Never experienced so many happy, helpful employees, especially the valets, they were wonderful. I will certainly be returning, and I would have paid 3x what I did without complaint. Nothing - not a single complaint. Maybe a small free breakfast, but that's just trying to think of something!
Very close/walkable to all. Hidden costs - parking, facilities.... Its an additional $15 a day for each. This is not clear in the post.
Location was great, close to shopping and Downtown. Requested a king size bed, but got a queen sized bed. There were only 2 queen rooms, and we got one b/c of our length of stay?? Sink did not drain the first day, but was fixed. There was no electrical outlet in the bathroom, had to use the hairdryer out in the bedroom, but had to plug it in under the desk, so I was not able to stand and dry my hair. Wallpaper in the bathroom was lifting. The bed was not comfortable. Advertised that there were pillow top mattresses, ours was definitely not a pillow top and it was quite flat. There was no refrigerator in the room, coffee maker was old and outdated. I have been in far cheaper rooms that provided a keurig and nicer coffee provisions. Powdered creamer in a packet was gross. Overall, it was fairly disappointing for the $500.00 per night rate.
Excellent location near action in Newport. Pleasant old hotel ambiance, though most of hotel is 1960's construction, well disguised behind original hotel facade. Parking fee extreme ($35 per day about 25% of room rate). Tub in room was nasty, no one would consider soaking in it, ok for shower. Wall behind tile in shower clearly water damaged with tile buckling and uneven with stained grout. No doubt hiding serious mold problem behind tile. Not so serious that I thought I needed flip flops for shower, but clearly showing neglect.
Beautiful suite with a walk-in shower and bear-clawed tub, nice views and a friendly, professional staff. Not replacing the in-room coffee and the $35 a day valet parking are little things that irritate.
Great location and luxury appeal. Seems that the luxury only goes to the higher end rooms and more public places. The public bathroom in the hotel was 3 times more amazing than the one in our room.
This is a lovely hotel in the middle of a historic district with an easy walk to shops and restaurants. Hotel staff was very friendly and attentive to our needs. We had a great time in Newport.
I stayed here in November when rates are certainly lower. Hotel was excellent value, great service, good food, very nice facility. The hidden fees for parking and "resort fee" are a bit annoying.
I thought the staff was very friendly. There was an upbeat vibe in lobby. The location was great. Easy to walk everywhere from the hotel. Didn't like that I had to valet park my car. My final bill was $130 more than I agreed to because of extra fees. There was an extra resort fee and the parking was expensive. Mattress was very old and uncomfortable.
The room was very clean, tastefully decorated, had great amenities (stove, fridge, microwave), and was perfectly located. Very tasty breakfast yogurt parfait and pastries. Quiet even in downtown area. hard to know where to park at first, but they do give you directions.
Hotel Employee who checked us in was lovely and gave us great info on what to see in Newport as well as a map. Be prepared that the pub next door doesn't close till 1am. Their patio was full of happy young adults! The air conditioning unit was able to muffle most of the noise but we aware that this noise might affect your stay.
They were friendly. Brought you breakfast in the morning
Location was fabulous, staff very friendly. The breakfast croissant was the best I have ever had!
The staff was amazingly friendly and willing to help. The room was huge, clean, and welcoming. Free breakfast was provided every morning, without waking us up. Nope.
location - near water -- accessible to restaurants/bars. could walk anywhere. near a great coffee spot 'Alix' room was nice, but a little on the pricey side for what it was.
They have a fabulous restaurant attached to it but you must make a reservation in advance.
The staff were friendly and welcoming and the owners, the location was perfect and the overall experience was more then we expected! Food was excellent! No
The location was convenient yet quiet for sleeping at night. The staff was attentive and helpful. The room was in a separate small building rather than the main building next to the parking lot so less curb appeal. Even though they supplied a special made yogurt and fruit pastry in the morning, there is no place to eat it. The room only has a tiny nook. I suggest that the hotel use one of its dining rooms for guests to eat in breakfast or the outdoor dining area.
We stayed in one of the inn's newest rooms (they've recently expanded), and our room was beautiful & spacious. The building is brand new to the inn, but everything ran like clockwork. Check in was handled somewhat awkwardly in the entry to the restaurant. Otherwise, it was a great experience!
the location is fantastic and they have parking. also, the complimentary pastries in the morning are to die for. for the price of the room per night and the stars this hotel has, I was surprised by the condition of the room. the rug was ripped and frayed, the bathtub/shower felt unclean, and the staff could have been more polite.
The Inn attendant that greeted us upon arrival was very helpful in suggesting places to eat and visit. I also loved the warm pastries and creamy yogurt that we received promptly at 8 am every morning.We loved that the inn was in a very central location. I liked everything about this inn.
Fun, friendly environment with excellent wharf-front dining. Staff was a little pushy with the 12-noon checkout. A bellman arrived--uninvited--at 11.30 inquiring if we were ready to leave...he returned every 10 minutes for the next half hour.
The entire experience was wonderful, the food the bar the room, but the staff was excellent Leaving
the location, free Wi-Fi, great shower A/C blew directly on the bed - hard to get a comfortable (not too cold) temperature. We had to pay for parking. No options for breakfast, had to go out for breakfast.
Very luxurious Nothing
The hotel was AMAZING! We reserved the Harbor View suite and the view was PERFECT! We could see the bridge lit up at night and the room was cozy, modern, clean and had an ipad, ipod, huge bathtub, gas fireplace and minibar. The hotel is big into being 'green' but I didn't like that there wes no trash bags in the cans. It felt weird to put trash in without a bag in it, especially since we were putting leftover food from dinner in there. And also no hairdryers in the room.
The size of the fireplaced room overlooking the water. Modern contemporty upgrades. One of the nicest Hotel's I've ever been in by far!
Relaxed atmosphere and friendly and helpful staff.
Everyone was very nice. Just attentive enough. The location was amazing; short walk to all of downtown. No two rooms are alike. So gorgeous. Free, convenient parking! Very familiar, comfortable atmosphere.
Charming quiet rooms & great location, 200m from great restaurants/bars. Staff very helpful.
The staff were friendly, the room was spacious and the beds were extremely comfortable. The continental breakfast was also pretty good. The en-suite was tiny in relation to the size of the room, the shower had nowhere to put the soap or shampoo which was a bit of a nuisance, but one does not spend 24/7 in the shower room......
Wonderful character - ful inn with great staff. Extras included wine and cheese in the early evening - a real treat nothing negative to stay
the hotel was near all the facilities . I would have prefered a room in the main house but the room i was allocated was nontheless clean and comfortable.
Friendliness Parking, happy hour wine Very tired looking and extremely noisy room due to some pump
Was a great location, parked the car when we arrived on Saturday, spent 2 nights and were able to walk everywhere we wanted to go in Newport.
Clean room, quiet area.
The location is good to reach centre of Newport for Restaurants and bars. Size of the room is very small. A musty smell of the place (in September). The staff was not friendly, just businesslike.
Great location, very nicely appointed common areas
The Inn was very clean, everything in the room worked fine. Towels were very plush, bed linens fine, clean and fresh. The Innkeepers were very hospitable, friendly and knowledgeable. Breakfast terrific. 3rd floor deck overlooking Newport wonderful.
Great location. Enjoyed the visits with proprietors. They were helpful with local information and very accommodating.
Great location for "foot" touring! Staff very helpful and friendly. Housekeeping leaves much to be desired!
Location was very nice The building is older so you hear lots of little noises
Excellent location and value for the area. Very clean and friendly staff. Would definitely stay here again. Nothing.
Nice room no
The rooms were very very comfortable with an excellent view of the bay. The location was ideal and the staff were very friendly. There was unlimited use of the dining/common room with coffee and tea through the day. Would definately recommend this hotel. Breakfast was ordinary, but the location/staff/comfort made up for it.
Great location, very pleasant staff, wonderful view, very nice rooms
Authtentic atmosphere ,large rooms more like suites, breakfast area with splendid views over the harbour. Nice crew and location spot on.Place to return.
The suites were absolutely beautiful, very tastefully decorated and I just didn't want to get out of the bed it was so comfortable! The lobby is very utilitarian and does not relfect the high standard of the rooms. It could put off walk-ins from staying there, which would be a shame.
Awesome location, excellent value (for the time of year), very friendly staff, cute and cozy room
The location is just great. The suites are spacious, and the idea of marrying modern designs with a historical building makes this hotel very charming. I know hotels are generally trying to be more mindful about the environment by reducing the frequency to change towels, bed sheets, etc. However, we accidentally stained the bed sheets on the first night of the stay. Instead of changing the sheets, the house keeping staff simply ignored the stains and made the bed as if nothing was there. It made our 2nd night of stay pretty uncomfortable.
We've stayed here before, love it's central location and clean friendly facilities. As for your service, they did not have our reservations when we arrived. Luckily they had a room available. Not happy when we did not have reservations we requested through your service.
Bed was extremely comfortable and they had a great continental breakfast! seemed like they were a bit understaffed
We liked the hotel's contemporary design, great rooftop, healthy and delicious continental breakfast, quiet and adult vibe, friendly staff, on-site parking and close location to downtown Newport. No elevators, awkward shower design, furnishings in living room were a little tired, motor on refrigerator was loud.
The Mill Street Inn was fabulous - everything we could have asked for and more.
The location was very good The facility was down on the heel, dated, with minimal maintainance. The room was very small, with pealing paint and tape holding the insulation around the window. The yard was a mess and it just appeared that the proprietors did not care or take pride in their building/inn.
The innkeepers were very hospitable and really offered a wealth of information on Newport, things to see and do, and so on. They really went out of their way to make sure we were at our most comfortable, providing a lovely breakfast every morning and tea every afternoon. The rooms themselves were great, the beds were comfortable and the space was cozy. We thoroughly enjoyed the garden and patio areas. It really was a lovely experience overall and certainly was a great value.
Beautiful bed and breakfast with excellent facilities in the room and a good breakfast buffet plus helpful staff with good local knowledge.
Good atmosphere with friendly staff No choice of entree for breakfast
Lovely place to stay, very clean, warm and helpful staff, delicious breakfast and baked goodies.
The Innkeeper, Cindy, was very accomodating and created a great breakfast.
Very comfortable, affordable and great staff. Parking
The owner Brian is a great guy. He has a good housekeeping staff. The breakfast is very limited, its like a miniature continental breakfast. The room is super small for the price you pay. Its just a room with an attached bath.
Perfect spot at the crossroads of Thames Street and Memorial Blvd..Withing easy walking distance of downtown Newport. The mansions do require a car to get to.
Location, clean room Parking was not included in price even though their parking rate was a lot cheaper than using public parking. The breakfast wasn't really much of even a continental breakfast, but we knew this before we booked it.
Owner was extremely friendly and knowledgeable about the area. Check-in time was flexible, and parking was just a block away. Adorable layout in room. Location couldn't be beat, in the heart of all the action and within walking distance to everything. Room was tidy, but not clean. Shower had used soap in it from previous occupant and hair on the floor. Utensil bin in the kitchenette had a nail file in it. Filthy potholder with crusted food on it. Bedding smelled musty and had hairballs.
Location. You are right in the middle of the action. It doesn't get any better at this price if you want to be close to the fabulous party atmosphere of downtown Newport. The price point is excellent compared to what is out there. A lot of the appurtenances are old (and not in the antique sense). Just dingy. They could really use the feminine touch in a little bit of minor redesign. For instance the carpet treads on the stairs really set poorly. Ditto the bedspread, and carpeting
The hotel is charming and amazing location. Brian and his staff were so helpful and accommodating. A very informal, friendly and relaxing atmosphere. Not a thing...we will be back!
Great location, near everything. The furniture was dusty, shower stall was dirty. No office personnel on site, a friendly resident showed us around, explained this is really off-season and not staffed as it would be in season.
Great owner who told us about the best things to do in the area. In very close walking distance of the main street. Cute B&B and great little breakfast.