Reviews for Payless in Chicago
- All reviews 100%
Sep 7 2016
Pros: Inexpensive staff at MDW was nice. Staff at ORD was okay. Good value for money
Cons: it was complicated to get to Payless at MDW. There were no instructions in the confirmation email except to say it was off airport. Poor signage on where to catch the bus. I wasted a lot of time and was aggravated by the lack of direction.
Aug 9 2016
Bait and switch price!
Pros: The car was clean
Cons: First they tell me the deposit if I were to use my debit card (instead of a credit card) is $125. But when I got to the place, they said, "oh no, it's $350"! At drop off they tried to overcharge me by $20, and tell me that the price I was quoted in my confirmation email was just an "estimate", when the email clearly stated it was my rate+taxes and fees. While I was settling the bill the shuttle driver announced he couldn't wait for me to take me to the airport. So I had to wait for him to come back. I almost missed my flight. I will not be using them again. Not worth the pennies you "save".
Jul 19 2016
Nice car, less than desirable agency
Pros: I like the car was a bit bigger than what I expected I expected a compact car but picked up a nissan sentra. That and the price compared to others at the time are the only thing I liked.
Cons: Customer service was mediocre. They lied about shuttle arrival times and after not picking up the phone for a good 40 minutes. It's a huge inconvenience for an out of town traveler on a schedule. The car still had hair left in it which leads me to believe they didn't clean it well. And their hours are inconvenient as well, the airport has flights leaving as early as 5am and getting in as late as midnight. If you need to pick up / drop off before 730 or after 5 (I think) you're out of luck. Try another rental place, the extra 20 is worth the hassle.
Jun 11 2016
Cons: They over charged me for a dirty stained car