Reviews for Payless in Chicago
- All reviews 100%
Apr 13 2017
Pros: Clean well maintained and comfortable. Drove to NYC and back to Chicago for a wedding and was very happy.
Cons: Drop off was a bit long but not due yo employees but very rude customer. Handled well by person checking us in.
Apr 11 2017
You get what you pay for?
Pros: Chevy Malibu was nice driving car. Price was great.
Cons: Got to rental office. Place packed, except no one from Payless around. Very disorganized. Long wait. Finally got car -- not the cleanest but we just wanted to go by then. Realized the odor we smelled was smoke. Yuk. Next day we found French fry holders, a plastic cup and food wrappers under passenger seat. Washed rear window while getting gas only to discover the grime was on the inside. Also, no mention of GPS, toll tag, extras, etc while checking out car. Would have been nice to know about some of that stuff, especially due to toll roads around Chicago. The drop off wasn't much better than pick up. One agent, packed small office. All in all you are getting what you pay for. Decent car, bare bones customer service. Be prepared to be underwhelmed.
Apr 9 2017
A dirty car with a bad tire
Pros: First car was very dirty, and while I was driving the front left tire blew out. When I traded it for another car, the service rep. told me it had had a slow leak prior. They should NOT have given it to me! The replacement car was newer, cleaner, and nicer. But the hassle (and potential danger) was upsetting.
Cons: I think I already explained, above. I will give credit to the very helpful representative at the O'hare location, who helped me replace the bad car from the Midway location.
Mar 31 2017
To pick it up...I waited at the counter before I was even acknowledged
Pros: Overall I was happy...but of coarse when I arrived I stood at the counter a while before anyone said anything... I made sure that the associates knew that I was there and still was ignored...