Reviews for Payless in Chicago
- All reviews 100%
Based on 24 reviews
Nov 13 2016
Pros: Direct drop off to Midway terminal when car was returned.
Cons: Had difficult time locating rental location. Suggest having direction attached to rental agreement.
Nov 1 2016
Pros: Costumer service super nice lady
Cons: Car did smell like cigarette smoke
Oct 24 2016
Best value at Midway!
Pros: friendly and prompt service!
Oct 24 2016
Pros: Staff and location were organized and ready. Staff was extremely helpful and polite. Perfect experience.
Sep 7 2016
Pros: Inexpensive staff at MDW was nice. Staff at ORD was okay. Good value for money
Cons: it was complicated to get to Payless at MDW. There were no instructions in the confirmation email except to say it was off airport. Poor signage on where to catch the bus. I wasted a lot of time and was aggravated by the lack of direction.
Aug 9 2016
Bait and switch price!
Pros: The car was clean
Cons: First they tell me the deposit if I were to use my debit card (instead of a credit card) is $125. But when I got to the place, they said, "oh no, it's $350"! At drop off they tried to overcharge me by $20, and tell me that the price I was quoted in my confirmation email was just an "estimate", when the email clearly stated it was my rate+taxes and fees. While I was settling the bill the shuttle driver announced he couldn't wait for me to take me to the airport. So I had to wait for him to come back. I almost missed my flight. I will not be using them again. Not worth the pennies you "save".
Jul 19 2016
Nice car, less than desirable agency
Pros: I like the car was a bit bigger than what I expected I expected a compact car but picked up a nissan sentra. That and the price compared to others at the time are the only thing I liked.
Cons: Customer service was mediocre. They lied about shuttle arrival times and after not picking up the phone for a good 40 minutes. It's a huge inconvenience for an out of town traveler on a schedule. The car still had hair left in it which leads me to believe they didn't clean it well. And their hours are inconvenient as well, the airport has flights leaving as early as 5am and getting in as late as midnight. If you need to pick up / drop off before 730 or after 5 (I think) you're out of luck. Try another rental place, the extra 20 is worth the hassle.
Jun 11 2016
Cons: They over charged me for a dirty stained car
Jun 2 2016
Pros: Customer agent in Chicago was friendly.
May 11 2016
Pros: The price was the best in the area.
Cons: The rental office was NOT at the terminal as indicated on-line. When informed by airport staff that all car rentals were at the car rental facility off airport, I took the shuttle there only to find that Payless was not there either. Another phone call and a 15 min wait outside later, a van showed up to take me to the Payless lot. My rental car was clean and the handoff went fine. They told me to return the car to this lot and they would take me to the airport directly. I had an early morning flight so arrived at the Payless office at 6:00am only to find that the office was closed and would not open 'till 7:00am! No one told me that cars could only be dropped off within certain hours. Furious!!!
May 9 2016
Cons: On top of the advertised prices we had to pay a total of 40% taxes, this made the rental the same price as the big rental companies. The staff were nice but personally I would not use payless again. Should be called Paymore!
May 3 2016
Must take two shuttles from Midwa
Cons: Kayak says Payless is in the "airport terminal", while others like Budget and Alamo are "shuttle." Wrong! You have to take the rental car shuttle, but then you need to take *another* shuttle from there to get to PayLess. We waited 20 minutes for the second shuttle while plenty of regular shuttles came and went. When I got off the second shuttle there was only one person at the desk. Fortunately I was second in line. The last person in line must have waited a long time to get their car. Returning is confusing because the entrance is not on the street of the address and due to a one-way street you have to go around the block to get in. Next time I'm going with one of the companies located in the rental car complex.
Apr 26 2016
Cons: The website was not clear that everything was off site. There was no answer or voice mail on their contact line. I would not work with them again.
Apr 25 2016
Never found the place
Cons: This felt like a bait and switch. We showed up at 5:00pm on a Tuesday to Midway airport. I didn't see the Payless logo on the rental shuttle so I asked a security guard and a bus driver where Payless was located. They both told me that ALL rental cars are found in the same place at Midway. My family got on the on this bus and the confusion continued. An hour later we ended up just renting a car from another company right there on the spot. Payless was in a different location, and more important, it was already closed for the night!!! No email, no phone call, no indication that Payless operates in a different location and on different hours than every other rental car option at Midway. Payless needs to find a way to communicate better with its customers
Apr 24 2016
NOT in terminal
Pros: Counter staff were very friendly and courteous.
Cons: When I booked this reservation, I was mislead into thinking that Payless was located in the terminal at Chicago Midway. Not only was it not in the terminal, it wasn't even located in the rental car building where all the other agency are. I had to take the shuttle from the terminal to the car rental facility. Then I had to wait for a Payless bus to pick me up and take me to the Payless facility, located in a residential area a few miles away. If I had known this at the time I booked my car, it probably would not have been that big of a deal. However, since my reservation stated pickup was located "In Terminal", this experience was quite aggravating.
Apr 12 2016
Cons: The web site said they were on site at Midway, they are not, you have to take 2 buses to get to the rental location. I was charged $25 for an additional 4 hours for my rental. I rent cars often and am not interested in using them EVER.
Apr 10 2016
Older car, but great value
Pros: Good price, shuttle right to the airport on return
Cons: Their rental lot is NOT part of the main rental car facility, so separate pickup call is needed. Limited hours for pickup and return. Older car with some mileage.
Apr 3 2016
Don't rent from Midway airport
Cons: It was a terrible experience renting from this location. I was told that the Payless site was at the airport. It was not and I had to take 2 shuttles to get there. The actual office was a distance from the airport and was old and outdated. In addition the Payless specific shuttle was dirty and the driver was highly inconsiderate and played loud music during the drive. Also, I was not informed, nor was there a sign in the office telling me that a hold would be placed on my debit card until the car was returned. Overall a very disappointing experience.