Book Hertz car rentals in Chicago

Pros: Staff was friendly and helpful

Cons: The car sounded horrible while driving. It made lots of noise and it would randomly decide not to drive after being stopped. For example, stopping at a stop sign. The car wouldn’t moved for about 10 seconds. The same goes for stopping at red lights.

Cons: Hertz cancelled my reservation without telling me. I was forced to spend $500 for a last minute rental elsewhere. Not only did they cancel my reservation without telling me, but when I asked if there was anything they could do to help me find a new car they said no, figure it out yourself. The experience was incredibly poor and I will never book a car through Hertz again.

Pros: The staff did not let me rent the car, when I showed up at the confirmed time, the staff at Hertz would not let me in, said they were closed, said that they understood that I had a confirmed rental, but they were still closed and I was unable to rent the car. I contacted Hertz for a refund, but 1) was unable to get in contact with them for hours and 2) spoke with a non-Hertz customer service person who simply passed me off to Hertz. My attitude is that if a 3rd party like Kayak contracts for a service, then it should stand buy that service. Anyhow, it's been 5 days and I've received no refund information email from Hertz as promised nor has any refund been issued to my credit card. The upshot is that I have flagged the charge as fraudulent with my credit card company and I will never ben using Kayak again for car rental procurement, and certainly never contacting Hertz directly.

Cons: Honestly everything. I was charged money for a service not rendered with no avenues for me to obtain the service I needed. It was pretty bad to be stuck without a rental car in Chicago during a pandemic.

Pros: Yes and no. The initial representative i encountered was very abrupt and not helpful. She admonished me for being 'later whene there was nowhere in my reservation for a 4pm pickup to inform me that the location closed at that exact same time. She told me that I wouldn't be able to get the car and that not only would I have to go to another location to complete my transaction but that I would have had to pay again, as well. Fortunately, a male employee came to my rescue in the situation and provided his assistance.

Cons: The same female employee refused me a ride home upon drop-off, again quoting the 4pm close time. Even though I live less than a mile away. The ride home could have definitely come in handy, given that my truck is in the shop for repairs. Hence, why I even needed the rental in the first place.

Cons: The exterior of the car was covered in bird poop, and the car was over 30 days past due on an oil change (which made me nervous while driving that something could unnecessarily go wrong). Also, the office environment upon check in/check out I wish had been nicer. The floors in the office looked like they had not been cleaned in a very long time. There was also duct tape on the floor telling you where to stand, which cheapened the check in / check out experience.

Cons: Terrible customer service, the original location was closed and they did not honor my pre-paid reservation at the airport location despite the center asking them to honor it. We were shuttled up and down and at the end the manager at the airport location (he needs a LOT of training in how to deal with such situations and customer interaction) said that they will not give me a car unless I made a new reservation. He did not care that we already had paid for one. Finally, we just gave up and took an Uber out of there! I will NEVER use Hertz again.

Pros: No you get their and no car. Had a funeral to attend and because they did not have a car some family members could not attend.

Cons: Another car rental agency. Sad place to rent a car from

Cons: I ordered a car from O’hare when I landed I found out it’s 45 minute drive from O’hare needed to rent a different car