Book Hertz car rentals in Chicago

Reviews for Hertz in Chicago

Recent reviews

Traveler rating

Excellent

161

Good

83

Okay

94

Mediocre

122

Poor

0

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pick up the carfriendly staff

car was cleancustomer service

rented a cargreat experience

car availablecredit card

pick up and dropnever rent

wrong locationcar was dirty

location was closed

2.0

Pros:Tamika was nice and as helpful as she could be.Cons:There was not the vehicle promised and no solution. I ended up not using the service.Reviewed Jul 7 2021

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8.0

Pros:Staff was nice. Car was nice.Cons:We weren’t given option for GPS, so getting out of Chicago was a nightmare (we didn’t have working phones).Reviewed Jul 1 2021

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2.0

Pros:I never got my pre payed rental & took 1-2 days to even get an apology.Cons:Have the vehicle available for use per agreement. Very, very simple!Reviewed Jun 27 2021

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10.0

Pros:The Hertz staff were super friendly. The lady at the counter was friendly, easy to understand and helpful.Cons:Car selection could have been better.Reviewed Jun 27 2021

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10.0

Pros:Customer service was PHENOMENAL!!!Cons:Everything was PERFECTReviewed Jun 22 2021

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4.0

Pros:The car was in good conditionCons:Gas tank was almost empty There were no cars available when we arrived and we had to wait almost 2 hoursReviewed Jun 21 2021

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2.0

Pros:Was lied to 2x. I will never rent from Hertz again and will tell others not to rent from Hertz. The integrity of this company is zero!Reviewed Jun 20 2021

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6.0

Cons:Alternate plan for pickup should a flight be delayedReviewed Jun 16 2021

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2.0

Pros:Drop off was not very clear and there was almost no one there, The woman there was fine but she was rushed and it took us a while to find her. In 50 cars it was one woman sorting through them.Cons:Took us nearly an hour from the time we arrived at the counter to get our car they're only about seven people in front of us and two of them were couples. What appear to be the manager came out a little later very aggravated that people had not gone back inside when no one had clearly expressed that. Nobody sits in line when they have a better option of their own volition. From top to bottom first to last renting from Hertz in this experience was miserable. We recognize rental cars are short right now so you have the advantage but customers have long memories.Reviewed Jun 15 2021

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2.0

Pros:Too hard to change payment methods or change drop off date. Not customer friendly at all..Cons:Customer experience. We need to be able to change payment methods and drop off dates.Reviewed Jun 15 2021

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10.0

Pros:fast, efficient, clean comfortable car. worked well.Reviewed Jun 15 2021

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10.0

Pros:Staff was very helpful, particularly Ms. O'Neill. She handled a difficult situation of their location not getting expected vehicles returned as well as could be handled. A real pro.Reviewed Jun 14 2021

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• Has the Hertz rental car policy in Chicago changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• How much does it cost to rent a car from Hertz in Chicago?

  On average a rental car from Hertz in Chicago costs $90 per day.

• What is the most popular rental car from Hertz in Chicago?

  Compact (Scion tC or similar) is the most frequently booked rental car type from Hertz in Chicago.

• How many car rental locations does Hertz have in Chicago?

  Hertz has 16 rental locations in Chicago. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: O'Hare Intl airport (ORD)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from O'Hare Intl airport (ORD)?

  Yes

• Does Hertz have a car rental location at the airport: Midway airport (MDW)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Midway airport (MDW)?

  Yes

• Does Hertz have a car rental location at the airport: Greater Rockford airport (RFD)?

  No (According to our data)

• Does Hertz offer shuttle or airport pick-up services from Greater Rockford airport (RFD)?

  Yes