Book Hertz car rentals in Chicago

• Where are the best pick-up locations for Hertz car rentals in Chicago?

  Hertz has several pick-up locations that are particularly convenient for customers. For example, the locations on West Belmont Avenue and North Clark Street are both centrally located within the city, making them nice options. There is also a pick-up location at O'Hare International Airport (ORD), which is handy for anyone that will be flying into this transportation hub.

• Am I able to pick my own Hertz car rentals in Chicago, or will I be assigned a vehicle by the company?

  When you first make your reservation with Hertz in Chicago, the company will ask you to select the vehicle model that you would like to rent. However, Hertz does not guarantee that you will receive this specific model, as this entirely depends on what is available at the time in the fleet of the branch that you will be renting from. If the model that you have requested is not available, you will instead be given a similar car, either from the same auto manufacturer you asked for, or a different one.

• Is it possible for me to have Hertz car rentals in Chicago delivered directly to me?

  Hertz offers a service known as Hertz Neighborhood Delivery, which allows individuals to have their car rental delivered directly to their personal residence, office building, or hotel. This is particularly convenient for those that do not have access to transportation to travel to a branch themselves, or who are short on time. To benefit from this service, you will want to make sure that you notify the branch you will be renting from well in advance, as the availability of this perk depends on the availability of Hertz employees at the time of your requested delivery. 

• What is the most popular rental car from Hertz in Chicago?

  Small rental cars (Toyota Corolla or similar) are the most frequently booked rental car types from Hertz in Chicago.

• How many car rental locations does Hertz have in Chicago?

  Hertz has 8 rental locations in Chicago. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: O'Hare Intl airport (ORD)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from O'Hare Intl airport (ORD)?

  Yes

• Does Hertz have a car rental location at the airport: Midway airport (MDW)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Midway airport (MDW)?

  Yes

• Does Hertz have a car rental location at the airport: Greater Rockford airport (RFD)?

  No (According to our data)

• Does Hertz offer shuttle or airport pick-up services from Greater Rockford airport (RFD)?

  Yes

Reviews for Hertz in Chicago

Recent reviews

Traveler rating

Wonderful

27

Very good

16

Good

0

Okay

8

Fair

2

Mediocre

0

Poor

47

2.0

I was charged extra fees in addition to what I had paid and was expected to be charged and I have no understanding what those charges are for and don’t believe I should be billed what I have been billed so now I’m going to have to go back and fight those charges, which is extra time and energy and frustration that I did not expect. I am very disappointed.Reviewed Jun 6 2026

review from

2.0

I wasn’t able to rent! They call me and send a message that they don’t have a car for me . It was stressful considering that happened just on the night before. I needed the car in the mid morning to travel from Chicago to Detroit because I had an appointment that day. I had to find another agency to rent a car and considering I needed for the next day and I was complicated.Reviewed Aug 11 2025

review from

2.0

We rented from chicago airport agreeing to return at Milwaukee. I explicitly asked the staff to confirm the return location at Milwaukee will be open at 4-5pm. Then I was surprised, the location was closed and no instructions for overnight return, no one answering calls at Hertz. I ended up returning at the next closest location which is the Milwaukee airport. Then I get a surprise bill of $450 instead of the negotiated rate of $160 on July 6. I am working to charge back that transaction with the credit card company. Hertz doesn't answer customer service calls anyway.Reviewed Jul 26 2025

review from

2.0

They added hidden fees and charged me for gas even though I had returned the tank with more than I left it with. You expect to pay a premium with Hertz so that you don’t have to deal with chasing their customer service. It is truly useless to have a smooth pickup process if it means that you’ll have to track them down later because they charged you the price you paid ahead of time over in fees. Very disappointing.Reviewed Mar 24 2025

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10.0

Picking up and dropping off was very convenient.Reviewed Aug 26 2024

review from

2.0

No selection in class of vehicle I rented (luxury). Vehicle I was given was dirty/defective.Reviewed Aug 18 2024

review from

2.0

Provide name tags for your agent's & before and after the rentals the vehicles should be inspected while the customers are present.....Reviewed Aug 15 2024

review from

6.0

The staff was rude and not much help.Reviewed Aug 13 2024

review from

2.0

We reserved a car at the airport after our flight home was canceled and we chose to drive instead of wait 2 days for the next available flight. Hertz refused to honor the reservation because it wasn’t made at least 24 hours in advance. Thankfully Alamo was more understanding of the situation and rented us a car so we could drive home.Reviewed Aug 8 2024

review from

2.0

Terrible company, and dont book through Expedia either.Reviewed Jul 29 2024

review from

10.0

Everything went smoothly.Reviewed Jul 22 2024

review from

4.0

The space of the vehicle was the highlight. The customer experience was unfortunate.Reviewed Jul 11 2024

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