Book Hertz car rentals in Chicago

Cons: - Slow shuttle - Two long waits for pickup (office & lot exit) - Disorganized parking lot, many cars out of stock - Cars beat up

Cons: Al are good

Cons: We bought the upgrade to a full-size car, and then it turned out there was only one on the lot! Took a long time to get through the process and I was told repeatedly that if I took a car of a bigger size I would have to pay for it (something about their "your choice" program). Very unimpressed with that process.

Cons: Car came with smell of smoking.

Cons: Front desk employee we not very pleasant. Took close to an hour to get our rental. They said it wasn't their fault coworkers called in sick. Tried to extend for 4 days and Hertz wanted to charge us an additional $600! I only paid a little over $300 for a week why would pay 600 for 4 days. A little disappointed! Had returned the car and went to enterprise paid 250 for the remaining 4 days of our trip.

Cons: there were not enough people working at pick up desk - 2 maybe with one person who looked like a supervisor but didn't jump in and help the customers. the line got longer, little kids were understandably impatient -

Cons: The location was understaffed, my vehicle was not ready upon my arrival, and I had to wait close to 45 minutes to receive my vehicle when there was only one customer ahead of me in line. My vehicle was dirty when I received it as it contained dust and dirt on the floor panels, black streaks/stains across the backseat, and dead insects in the back window area.

Cons: Rude representative that gave false, then unclear, information

Cons: Hertz reps said they couldn't get pre payment from Kayak and I'd have to call Kayak. You weren't open so I had to get a manager involved. The hertz rep said working w Kayak is always a problem and you all don't want to give customers' money to Hertz once you have it. It seems like you all need to short your business relationship out and not leave it to the customer to manage.

Cons: It could always be cheaper.

Cons: When we arrived to pick up the car we were told by a kiosk video attendant that our car was actually reserved at Lincoln Park location, not at the O'Hare location. I'm not sure where the mix-up happened, but the counter attendant quickly and easily changed our reservation for the same price. She saved us!!!

Cons: Car was old No canera for rear view Too much mileage 19,000 plus

Cons: I rent a car just about every other month from numerous vendors. This is the second time in the last 6 months I have had a check engine light come in from a Hertz rental. I wrote a review on it last time asking someone to reach out to me and they never did.

Cons: "Choose your own car" - though there were about 15 full size cars to choose from they were ALL Hyundai Sonata. Thus only choice was color of car

Cons: Pickup time needs improvement. It took half an hour in a line of about 4 people with 2 attendants. Car I received was a compact class vehicle and did not have cruise control which was much required to drive long haul. Also windshield wipers were streaking in rain and it was difficult to drive at night due to that.

Cons: Stated on the reservation that pick up was in terminal. It was NOT and we had to do the shuttle to off site..

Cons: Reservation was messed up

Cons: It is too expensive. They added all kind of fee for a compact car.

Cons: Waited a long time for shuttle - both in arrival and departure.

Cons: About the front desk person pushing rates and other offers we are not interested in.

Cons: Price was more than double the quote. :(

Cons: Apparently, Hertz doesn't release cars without a credit card; however, they don't communicate this policy to renters. I pre-paid for my rental online (with a debit card), but was turned away on my first trip to pick up my car. One trip home, one trip to a second Hertz location, and $70 in cab fare later I was finally given my pre-paid rental. The pickup process took four hours. I dealt with a couple very pleasant employees, but most - including the manager of the first location I visited - were officious and rude. Despite the price, I'm unlikely to rent from Hertz again.

Cons: Demanded i show my insurance. Which in Ontario we leave in vehicle but was told they would have to see if they could rent me the car. All the years. I have never had to show or prove. Scare tactic.

Cons: I will never use Hertz again.

Cons: Computers were down and took over an hour to pick the car up. Line to pick up the car was out the door

Cons: The car had some stains and a smell like it was trying to cover up stinky odors...

Cons: When I got there Pat said he had 3 cars and 15 reservations and refused to give me a car or help me in any way whatsoever. I really believe it was because I was black. Chicago is a very racist and segregated city and I really believe I experienced it on Monday.

Cons: I had photocopy of Dr license, and fax of my driving history, which they said was acceptable, but they required a physical credit card to rent. Seems like the dark ages, when I could still use ApplePay for other things, but Hertz needed physical credit card?!

Cons: There was a long line at the rental office when I arrived. Then when I went outside, there were no cars that were clean in the size I ordered so I had to wait another 20 minutes while they cleaned cars and brought them out to me and the other people who were also waiting.

Cons: Good

Cons: I bill my clients for business travel. It peeves me when the amount quoted (& billed) gets sudden extra charge.

Cons: When I did a KAYAK search for rentals at "ORD," this location came up. It was very deceptive. I didn't really appreciate having to take an expensive cab to this location after already taking an overnight flight and a shuttle to a different hertz location. I think this problem is n KAYAK, not Hertz. Please fix!

Cons: No cruise control

Cons: When we arrived we were informed that it doesn't matter what time you tell them you will be there, you aren't garunteed a car at that time. They quoted us a 30 minute wait because of weather and "they literally had no cars." Despite looking out onto a full lot of cars waiting to be cleaned. Of course there were SUVs available, "but we can't let those go for free so you have to pay the additional $25/day." We then waited an hour and half, all the while if a Gold member came in they got a car right away. No intentions of renting with Hertz again.

Cons: Car not available at time of pick-up. Also the car was not the best quality, though it was very clean.

Cons: Not getting a car when I reserved one. I had to last minute get another car from Alamo.

Cons: Everything from car given to drop off. Too many hidden fees, charges and lie. They told me car had full gas, it wasn't. The car had nasty smell and they told me this is the only available car and if I want to change, I have to go some other hertz and it will be 150$ Chang fee. I asked for refund and they said it's prepaid. don't use this hertz location.

Cons: When I picked up the first car from Elite Truck Rentals in Chicago, the maintenance light was on for the air pressure. I asked the owner about it and if I can get it checked out. He just told me that they wouldn't give him cars if there where issues. Well, there were issues. I drove across the country from Chicago to Seattle. It was a 3 days trip and I had to put air in twice in the bad tire on the first day and by the second day, I had to stop every hour and a half to put air in in order to keep it from going flat. The third day was the same. Stopping in Montana, I asked Hertz for a swap on the car and nothing was available until Seattle airport. Stopping every hour and filling the tire, I finally made it. The second car worked out but had less trunk space as I needed. By the time I came back around to Chicago for the end of the trip, I told the owner of Elite Truck Rentals the whole situation and instead of even apologizing for his mistake or giving me further help, he started denying me and call me a liar that he said "They wouldn't give it to us if it had problems." This was obviously upsetting. Now I have a pending double charge from the owner.

Cons: I was asked if I'd like to upgrade to the Land Rover Discovery for an extra $25 per day and I was not happy with the Discovery. The seats were terrible, the ride was just ok. The options were not even to the level of my pickup truck and it was not as comfortable. This vehicle normally rents for a lot more than a full sized car, and is classified as a full sized SUV... yet it is small and lacking in many areas. Wish I had stuck with the Camary and saved the extra $150!

Cons: How I was given a car that had plates that were expired for the past 2 months and didn't notice until an hour after I drove off leaving me to have to find the closest location to have to switch my car

Cons: The ride was unconforable do to unbalanced rear tires.

Cons: Long wait and misleading information. Car was dented, scratched, rusted.

Cons: I was given a car which had tires problem. As soon as I drove out form the Hertz office, sign came on Tires pressure low. I called right away that there is sign for low pressure and I was told it is OK do not worry. Due to tire problems, one of the tire got flat on the freeway and I had lots of problem as I did not know how to change the tire. One of the police office helped me and my hands got all so dirty so I could not go to attend a meeting. Then I called again and explained the situation and then they put me on hold for exactly 33 minutes and finally I called from another phone and while keeping the other line also and then they sent me another place and gave me another car which was also not in a good condition and I survived with this car. I used 3 days less then anticipated and need credit for 3 days which I already paid and the dealer said you will get credit but did not received yet. Please help to get my money back for 3-4 days for which I did not use the car.

Cons: Had to pump tire up

Cons: Pick up not easy to tell where to go to get to your row of cars The computerized pick up was difficult to hold the phone, answer questions, watch your luggage and get out your driver license and credit card

Cons: worst hidden charges, not a good and 3x more expensive... i had to cancel and take the train

Cons: I will never rent from Hertz again. I waited in a long line only to be told that they would not honor the price that was quoted to me in writing. I left.

Cons: I was told on the phone by after hours help that my location did not have a drop box for after hours return. When I returned the car the next morning I learned that my location did have a key drop box for returns after hours.

Cons: Very expensive. But the service was seamless.

Cons: This branch was very late, 1.5 hours late, in giving us our rental car despite booking our car six months in advance. When we picked up the car, 4 other families were waiting for their vehicles. When we dropped off the car, at least 12 people were in line waiting for their vehicles. I've never experienced this issue when renting a car before. I would not rent from this Hertz location again due to their problems of getting customers their rental cars in a timely manner.

Cons: I reserved to pick up my car at O'hare Int'l Airport and when I got to the Hertz counter, they told me that I had to pick up my car on Western Ave, in Chicago. I know I booked my reservations out of O'hare, I'm not familiar with Chicago, so why would I pick my car at some street I have no idea where it's at. I have to pay an additional $200 to be able to get a car rental out of O'hare. Not very happy with this website!

Cons: I have been renting cars for 35 years. The agent was pushing the "pre-pay the gas" option. And was obnoxious. He asked, "Are you driving more than 75 miles?" I answered yes. "You should pre-pay the full tank." I used one half tank of gas. Had I pre-paid, I would have paid double to Hertz what I actually paid in gas. And he spoke to me like I was stupid. Ether he is getting bonuses and/or Hertz is pushing this option as a way to rip-off renters and cash in on the gas option. And he was obnoxious. about it.

Cons: THEY DIDNT HAVE THE CAR AND WILL NOT REIMBURSE MY MONEY. SHAME ON YOU KAYAK.

Cons: If I had to be picky, I would say that someone should have mentioned the car inspection form. There were quite a few scuffs and dents on the car at pick up; had I not found the form in the car and filled it out, it's possible I would have been blamed for those (minor) damages.

Cons: Prepaid for the car and was told that additional funds were due at the conclusion of the rental. Very unethical.

Cons: Poor customer service at the branch. Poor instruction from service rep when we called to verify the reservation.

Cons: Went to pick up a car around 10:30pm with a reservation and didn't leave until almost 1am - and we were 3rd in line to start. The WORST customer service ever!! One agent of ONLY two spent the whole time we were there with one customer to get them a white escalate while the line grew out the door!! People were there with infants waiting hours and staff were utterly ignornant. Never using Hertz again.

Cons: When I went to pick up the car I was told that the reservation had an error. Instead of pick up and drop off at O'Hare, they said that my reservation called for me to pick up at O'Hare but return to a "truck center". They then said that to fix my reservation was going to cost me more than $100 .

Cons: Everything, poor service, wrong car, bad service, employees are unprofessional rude and do not know there job.

Cons: There was no one at the return rental office- a little unsettling

Cons: The pickup process was insane. The kiosks were all broken, but the staff didn't do anything to keep people from leaving line to waste their time trying to make it work. The staff were slow, and seemed kind of dim; they were RUDE to customers, and seemed uninterested in the HUGE line forming. Additional fees were added to the rental onsite. I was also required to give the agent all the same information that I entered when making the reservation, in order to complete the reservation (because they don't have access to it.) The app is useless (what is it even for?) The website is terrible. The phone help line insisted I had to call the location because my confirmation number began with an "H", but the location phone number listed took me to the same line again. I sat on wait, was transferred repeatedly. When I tried to extend my rental, there was no confirmation number, or way to prove that I'd made the transaction. Another fee was charged, despite the return time being the same day, and within the 24 hour window. Basically, this is a terrible, disorganized company. You guys should be ashamed of yourselves.

Cons: I don't like having to come all the way to O'Hare for the best deals.

Cons: Delay in checking in

Cons: Asked for a AAA discount, was told it needed to be applied at time of reservation. Frustrating.

Cons: Pick up rather high pressure, not friendly. Drop off awesome.

Cons: They had no cars

Cons: I had a confirmed prepaid reservation. When I arrived they said I owed $2.75 more for additional taxes. Why should I have to pay more than the reservation amount

Cons: The Hertz shuttle forgot to stop at my terminal (which was the last in the airport) and then wouldn't loop back through the airport to drop me off in a relatively timely manner. The driver wanted to take me all the way back to Hertz and then come back to the airport. Instead I had him drop me off on the side of the road and I walked the 5 minutes back to the airport. Sort of a surreal experience.

Cons: Everything fine.

Cons: Price was a bit high. Price at Kayak was not correct once I went to Hertz

Cons: During pickup, the lady behind the counter did not seem so friendly.

Cons: The biggest problem was that the woman at the Hertz O'Hare Airport desk insisted that I buy additional liability insurance, even lying to me and claiming that I would have no liability coverage at all if I did not buy the absurdly overpriced Hertz LIS, when all car rental companies in the state of Illinois are required by law to carry basic liability insurance on their vehicles. I have never encountered such dishonesty and hard sell tactics in renting from several other companies. I will never rent from Hertz at O'Hare Airport again, and will probably never rent from Hertz anywhere in the world again.

Cons: I wanted a car at the airport and when we took the shuttle to the Hertz counter we were told to take a train thirty minutes away. We had to walk across to Avis who was able to rent me a car.

Cons: They didnt have any of my information when i got there. They wanted to charge me again for something i had already paid for

Cons: The drop off process was a mess. Still not sure if I followed the right procedure. No staff around to explain what to do when dropping off the car. Limited communication when picking up the car.

Cons: Waiting in a long line at the pickup location since there was only 1 person to serve a line of 10 people.

Cons: All

Cons: I do not have credit cards, I do not want debt! I used my debit card and they charged me a $200 deposit because of it! I was so upset. I had a long flight, I was tired. I ordered and paid for my car already. All I wanted to do was pick up my car and go. The guy at the counter kept asking me if i wanted this, or that, or upgrade this or that. I did not want that! I was frustrated and upset. He did not seem concerned that I was upset. All it seemed like is that he wanted that upsale. So upsetting. The car was nice and got me where I wanted to go.

Cons: The car's speaker system was faulty and I was unable to exchange for a fully functioning vehicle. Also, I reserved a class of car that was not available when it was time to pick up.

Cons: Slow check-in process.

Cons: I put the "pick up and drop off address" from the Kayak confirmation email into my GPS. I was on a bicycle and was eventually lead to the address, which was wrong. There was no way to get out on a bicycle and I had to call an Uber to get out!

Cons: I had to change my drop off location because the place was closed when I went to drop off at 7:30 am in the morning. I asked how much it would cost to do that and they said it would be $80 or $90 more. Ended up being $275 more! My total before the change was $183 itself. Not a happy customer at all but I'm sure they don't really care.