Guest Reviews
Overall Rating
7.3
Good
Based on 4,684 reviews
Cleanliness
7.3
Comfort
7.2
Pickup/Dropoff
6.6
Value for money
6.8
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Hertz car rental prices in Chicago
| Economy | $23/day | |
| Compact | $24/day | |
| Intermediate | $21/day | |
| Standard | $30/day | |
| Full-size | $21/day | |
| SUV | $30/day | |
| Minivan | $46/day | |
| Premium | $32/day | |
| Luxury | $34/day | |
| Convertible | $105/day | |
| Commercial | $48/day | |
| Van | $59/day |
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent Reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
great experience
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10.0
Pros: Having the Toll pass was great. The car was a new car, and the service was wonderful.
Cons: Ensure you look at your credit card to know what insurance you carry.
review from
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8.0
Cons: Greater selection of cars to choose from. Several customers all waiting for cars to be returned before we leave with a car.
review from
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10.0
Pros: Appreciated the ability to avoid a very long line at check-in and instead use a kiosk with a live staff member. Very easy process. Liked the personal touch, speed. Appreciated the return, quality staffing, easy, and no shortage of employees on a holiday.
Cons: Had no issues
review from
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3.6
Pros: The staff was very friendly and nice.
Cons: The quality of the car was really bad. Stained cloth seats, ripped floor carpet, wiper blades in poor condition, fuel gauge and fuel port were faulty. They only had 1 car available in the class I requested and hence, I was stuck with it even though i pointed out some of the issues.
review from
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10.0
Pros: The check-in process was quick and easy, the staff were very informative and got us on our way as quick as they could. Dropping off was even easier than the pickup
review from
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7.6
Pros: There was only one person manning the counter at pickup even though there were other employees there and a line of 6 people. Dropoff wasn't very clear as he didn't explain how the final part of the fee would get charged, but it was quick. Really liked the car I drove - Ford Fiesta.
Cons: Honestly, the price seemed very high for only 4 days. I felt a bit taken advantage of.
review from
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4.4
Pros: Some customers with confirmed reservations were turned away but fortunately I was able to get a car this time.
Cons: Service was very slow due to computer issues and customers with “irregular” rental issues. Only one person on staff resulted in long lines & long wait times.
review from
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4.4
Pros: Car was nice.
Cons: Pick up, drop off, customer service.
review from
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10.0
Pros: The pickup at O’Hare. There was a snow storm and all the other car rental lines were out the door. Hertz was quick and easy. Also I liked how you chose your own car from the lot. That was really cool.
Cons: Did the drop off downtown Chicago at self drop off. Instructions could have been more clear when picking up what to do there. It was pretty confusing.
review from
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10.0
Pros: all were helpful, but Lacretia(?) at Midway was super friendly and helpful. The Gold program was great!
review from
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10.0
Pros: Staff was so friendly. They even drive us in the car from drop off to airport with our babies. Hertz is the best.
review from
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2.0
Pros: Nothing. I didn’t even get a car.
Cons: If they allowed a debit card. Or if they had fewer restrictions on people under 25. Perhaps focus more on driving history than age. I’ve been driving 9 years accident free, never been pulled over. Someone that just got their license or has totaled multiple cars could get a car because they’re older.
review from
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10.0
Pros: Having the Toll pass was great. The car was a new car, and the service was wonderful.
Cons: Ensure you look at your credit card to know what insurance you carry.
review from
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10.0
Pros: Appreciated the ability to avoid a very long line at check-in and instead use a kiosk with a live staff member. Very easy process. Liked the personal touch, speed. Appreciated the return, quality staffing, easy, and no shortage of employees on a holiday.
Cons: Had no issues
review from
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10.0
Pros: The check-in process was quick and easy, the staff were very informative and got us on our way as quick as they could. Dropping off was even easier than the pickup
review from
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10.0
Pros: The pickup at O’Hare. There was a snow storm and all the other car rental lines were out the door. Hertz was quick and easy. Also I liked how you chose your own car from the lot. That was really cool.
Cons: Did the drop off downtown Chicago at self drop off. Instructions could have been more clear when picking up what to do there. It was pretty confusing.
review from
-
10.0
Pros: all were helpful, but Lacretia(?) at Midway was super friendly and helpful. The Gold program was great!
review from
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10.0
Pros: Staff was so friendly. They even drive us in the car from drop off to airport with our babies. Hertz is the best.
review from
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8.0
Cons: Greater selection of cars to choose from. Several customers all waiting for cars to be returned before we leave with a car.
review from
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7.6
Pros: There was only one person manning the counter at pickup even though there were other employees there and a line of 6 people. Dropoff wasn't very clear as he didn't explain how the final part of the fee would get charged, but it was quick. Really liked the car I drove - Ford Fiesta.
Cons: Honestly, the price seemed very high for only 4 days. I felt a bit taken advantage of.
review from
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3.6
Pros: The staff was very friendly and nice.
Cons: The quality of the car was really bad. Stained cloth seats, ripped floor carpet, wiper blades in poor condition, fuel gauge and fuel port were faulty. They only had 1 car available in the class I requested and hence, I was stuck with it even though i pointed out some of the issues.
review from
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4.4
Pros: Some customers with confirmed reservations were turned away but fortunately I was able to get a car this time.
Cons: Service was very slow due to computer issues and customers with “irregular” rental issues. Only one person on staff resulted in long lines & long wait times.
review from
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4.4
Pros: Car was nice.
Cons: Pick up, drop off, customer service.
review from
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2.0
Pros: Nothing. I didn’t even get a car.
Cons: If they allowed a debit card. Or if they had fewer restrictions on people under 25. Perhaps focus more on driving history than age. I’ve been driving 9 years accident free, never been pulled over. Someone that just got their license or has totaled multiple cars could get a car because they’re older.
review from
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Where can I find Hertz car rentals in Chicago?
181 W Washington St, Hertz car rentals
Address
181 W Washington StPhone
+1 312 726 1476Top Tips For Renting a Car from Hertz in Chicago
- 25% of our users found rental cars from Hertz in Chicago for $29 or less
- Book your rental car from Chicago in Hertz at least 1 week before your trip in order to get a below-average price
FAQs About Renting a Car From Hertz in Chicago
How much does it cost to rent a car from Hertz in Chicago?
On average a rental car from Hertz in Chicago costs $37 per day.
What is the most popular rental car from Hertz in Chicago?
Intermediate (Hyundai Elantra or similar) is the most frequently booked rental car type from Hertz in Chicago.
How many car rental locations does Hertz have in Chicago?
Hertz has 15 rental locations in Chicago. Take a look at our Hertz rental location map to find the best rental cars near you.
Does Hertz have a car rental location at the airport: O'Hare Intl Airport (ORD)?
Yes
Does Hertz offer shuttle or airport pick-up services from O'Hare Intl Airport (ORD)?
Yes
Does Hertz have a car rental location at the airport: Midway Airport (MDW)?
Yes
Does Hertz offer shuttle or airport pick-up services from Midway Airport (MDW)?
Yes
Does Hertz have a car rental location at the airport: Greater Rockford Airport (RFD)?
No (According to our data)
Does Hertz offer shuttle or airport pick-up services from Greater Rockford Airport (RFD)?
Yes