Payless Car Rentals in Sarasota

2.0 Poor

Full-size

Jun 11 2017

Don't fall for the price

Pros: That there was other car rentals on either side.

Cons: I didn't like that fact that I was told 24 hours notice was needed to secure the vehicle that I had reserved. However, 24 hours would have been 2a.m. and when I arrived at 7:45a.m. they didn't even have a comparable vehicle.

10.0 Excellent

Compact

May 20 2017

Efficient

Pros: Car was newer and very clean. The online process was easy. The customer service rep was so helpful and courteous when I pick the car up. Dropping the car off was extremely quick and efficient as was the shuttle to the terminal. Overall excellent experience.

2.0 Poor

Economy

Apr 21 2017

Flight delayed, Payless Closed, No car!!

Pros: Nothing

Cons: My flight into Sarasota was delayed. When I finally made it, the Payless counter was closed. So I had to wait I'm line and pay more for a last second car from budget. Totally unacceptable.

10.0 Excellent

Full-size

Mar 31 2017

Geat service at SRQ

Pros: friendliness of the Payless man and that he gave me an even better offer to upgrade at the counter. He also drove the car up to the door and loaded it for us. Great service fair price for an SUV.

3.6 Mediocre

Full-size

Mar 12 2017

BAIT AND SWITCH

Pros: BOOKED THROUGH KAYAK FOR MY ELDERLY FATHER- (HE IS 80) WHEN WE ARRIVED AT AIRPORT I DROPPED HIM OFF TO RUN IN AND SIGN PAPERWORK- TURNED OUT THEY NO LONGER HAD THE SIZE WE BOOKED AT 16$ A DAY FOR 2 MONTHS - WE ONLY HAVE A PATHFINDER AT $31 A DAY- SO THEY TOLD MY FATHER. WHEN I WENT TO THE PARKING LOT THERE WAS OVER 30 VEHICLES OF THE SIZE WE REQUESTED AND PRICE. BAIT AND SWITHC ONA SENIOR CITIZEN AMAZING! ON A 2 MONTH RENTAL HOW MUCH DO U NEED TO STEAL? CAN EVEYRONE SAY DOUCHBAGS STAY AWAY FROM PAYLESS-

Cons: BOOKED THROUGH KAYAK FOR MY ELDERLY FATHER- (HE IS 80) WHEN WE ARRIVED AT AIRPORT I DROPPED HIM OFF TO RUN IN AND SIGN PAPERWORK- TURNED OUT THEY NO LONGER HAD THE SIZE WE BOOKED AT 16$ A DAY FOR 2 MONTHS - WE ONLY HAVE A PATHFINDER AT $31 A DAY- SO THEY TOLD MY FATHER. WHEN I WENT TO THE PARKING LOT THERE WAS OVER 30 VEHICLES OF THE SIZE WE REQUESTED AND PRICE. BAIT AND SWITHC ONA SENIOR CITIZEN AMAZING! ON A 2 MONTH RENTAL HOW MUCH DO U NEED TO STEAL? CAN EVEYRONE SAY DOUCHBAGS STAY AWAY FROM PAYLESS-

6.8 Good

Full-size

Mar 5 2017

Tried to give smaller car than was rented

Cons: Had to go back to rental desk and get bigger car because we could not fit our two bags in the car. Nobody at the desk had to wait 10 plus minutes both times to get a rep to talk with us..

6.8 Good

Full-size

Jan 31 2017

One guy at desk ruins the experience.

Pros: Car was fine, Price was ok. Pickup was fine Upon dropoff the experience wasspoiledby a grumpy counter man. His name was Mark.

8.8 Excellent

Compact

Jan 23 2017

There were none of the inexpensive cars left when

Pros: Easy in and out

Cons: We had to pay more than we expected.

6.8 Good

Full-size

Aug 29 2016

Overall, not bad

Pros: Ease of making the reservation

Cons: I specifically rented from Payless to drive the car they advertise for the class of automobile I rented...they didn't have that when I arrived; the car could have been cleaner, inside and out; overall, not a bad experience at all, but definitely room for improvement.

8.4 Excellent

Compact

May 1 2016

Pros: the vehicle for the price

Cons: the fact that I had to go into the terminal to return keys, while the competition had people at the parking area for dropoff

10.0 Excellent

Full-size

Apr 25 2016

Very convenient and efficient.

Pros: Convenience with car pick up atthe airport lot just outside the exit doors.

Cons: The effort to sell extra insurance when my own personal insurance is adequate

8.4 Excellent

Full-size

Mar 28 2016

Pros: Best pricing for sure....

Cons: Very slow service and didn't understand needing to wait in line @ drop off instead of a stream line check out.

10.0 Excellent

Intermediate

Mar 26 2016

Staff

Pros: The gentleman at the Sarasota airport counter was very polite and accommodating! He did a great job getting me in and out of the rental process. Highly recommend Payless for weekly rentals. Car was clean and in great shape.

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