|Top route||Cebu City Mactan Intl to Manila Ninoy Aquino Intl|
|Top airport||Manila Ninoy Aquino Intl|
Cons: I haven't been able to take the flight because of corona virus restrictions and haven't been refounded
Cons: Ramp instead of stairs. Offer free drinks
No free water or coffee, over 60 min late
Pros: I bought seat had row
Cons: No free water coffee snacks, leg room is for children
Cons: Poor airport, stranded in lines for 2.5 hours and almost missed the flight.
Pros: On time
Cons: Seats too small for 6’ person
Cons: No staff available to print out boarding passes at the check-in counter or the gate until right before boarding. Flight was delayed without any good reason.
Cons: No indication that the flight would be delayed was given until way late in the game. We could have taken our time getting from one terminal to another and saved on an expensive taxi ride had we known. The crew were being unreasonable to a couple of passengers for moving to an empty row. Seems like that would do the plane a favor by evening out the weight distribution.
Cons: More orderly boarding process by zone, on-time departure and arrival
Pros: I am missing my luggage’s
Cons: Where is my luggage
Pros: it was on time crew are very nice.
Cons: there no entertainment system, everything is charged even water bottle. some airlines give small water bottle.
Pros: Seats and timeliness were good
Cons: Checking in process should be improved
Cons: Every time I’ve used AirAsia it’s been delayed. Instead of being apologetic they’re always smug about how I can take a different airline. So I did!! Never fly with this airline again. Poor service poor flight planning and poor attitude. Shame on you AirAsia.
Cons: Delay Delay Delay
Pros: Provided good service and snacks.
Cons: Seats had very little leg room. Chargers would have been nice. Would have liked to have headphone Jack's for music.
Pros: On time and efficient
Pros: We were upgraded to first class.
Cons: Our flight was delayed 31 minutes. So far, I’ve never departed on time with this airline. I will take responsibility for not prepaying for my check in luggage, but really, $154.00 for 3 suitcases on a 1 hour flight? It’s kinda sad.
Cons: Free snacks and drinks
Cons: No wonder Taoyuan International Airport is one of the worst airports in the world. Even if you have checked in online, there is no separate counter for baggage drop.
Pros: The crew was excellent and comfort was good.
Cons: It wasn’t so much AsiaAir as it was the terminal. Terminal 4 in Manila is a mess as far as trying to check in. There isn’t enough room for the amount of flights boarding there.
Cons: CUSTOMER SERVICE
Cons: I’ve been to over 15 airports in the last month and Since when does the airport have a terminal fee of $17 And they made us check in our bag for $60 per person, I’ve been on many budget airlines before and they never made us do this, never flying with AirAsia again.
Pros: The comfort of the seat, its wider... Since I am broad shouldered I need a comfy seat.
Cons: We just landed and the two cabin crews were chatting. One passenger stood up since she couldn't hold it and that she really needs to vomit one cabin crew laughed loud when the guest went inside the restroom. Maybe the cabin crew was surprised, but it wasn't a good to see.
Pros: The comfort of the seat
Cons: If they clean the plane before we even boarded... I saw trash on my seat, literally, when I just boarded the plane. Also if the cabin crew were attentive.. 2 male cabin crews were not as attentive to their passengers, but I want to thank the flight supervisor who was very attentive to our needs.
Pros: Value for money
Cons: Seats could be better
Cons: The flight is delayed and they never notified us we stayed in the airport for almost 1:30 minutes delayed.
Pros: Flight was on time. Check in was ok iwith all our checked in bags tagged as Fragile to signify priority baggage that came with our AirAsia Visa credit card perks. Boarding was slightly chaotic.
Cons: Room for improvement for priority checked in baggage upon arrival in Manila -- only 1 out of our 5 priority bags came out first while the other 4 came in last together with all the other non-priority bags.
Pros: Crew at the front desk helped
Cons: Maybe more flights
Cons: not taking off hours late