Reviews for Thrifty in Newark
- All reviews 100%
Jan 16 2018
Terrible service, quick and easy process
Pros: The process was quick and relatively easy.
Cons: The woman who checked us in was extremely rude and was not very helpful in any way. She rolled her eyes when we asked questions and declined the extra insurance she was trying to push on us even though we already bought insurance and had our own personal insurance.
Dec 18 2017
Tried to use scare tactics to upsale me
Pros: Basic daily rate- but beware upselling unscrupulous upselling attempts at counter!!
Cons: I purchased insurance on web for the rental period because I read that although the credit card covers some damage the rental car companies can still charge you for the time the car is out for repairs. The Thrifty employee said that my rental insurance was no good and that I needed theirs. She also feed me a line about if I didn’t pre-purchase gas I needed to show them a receipt of gas purchase within 10 miles of airport which turned out to be not true! Further, she said I needed to purchase ezpass because some toll stations no longer accepted cadh or credit cards- also not generally true. Buyer beware!!!
Dec 11 2017
Cons: Delay in vehicle assignment.
Dec 2 2017
It could have been very good
Pros: Once we actually got into the car, it was very good....but it took a long time to do that. Drop off in NY went smoothly
Cons: Our problem came at pick-up when their computer system went down and the agents had to input everything by hand. It took a very long time and people were getting testy. Also, the EZ-Pass charges seem very high